Home theater

Equipment: Samsung UE55AU9000KXXU (2021)  Apple TV 4K  Sonos Beam (Gen2) + Sub (Gen3)There seems to be a number of topics describing similar issues but no definitive answer. I’m presuming it’s a lack of standards support somewhere but it’s really frustrating and I’d love to know definitively which device is causing the issue.The issue I’m having is I get intermittent audio from my Sonos with my setup. The easiest way I’ve found to recreate the issue is with Netflix although it happens with other streaming apps I use like Prime, Disney +, Plex. I can’t say I’ve ever seen it happen with YouTube or BBC iPlayer.If you just scroll around in Netflix, when you leave it a couple seconds it starts playing the trailer for the selected show. Sometimes I get audio, sometimes not. I can scroll to the next show, get no audio, scroll on, get audio, scroll back and get audio on the show trailer I had none on a few seconds ago. This just repea

I have had a Sonos Beam for my TV audio and its been great. I recently made a purchase of the Five and the T1 Phono SB turntable. I have tried connecting both my Sonos beam and five together when I listen to TV and it makes this weird echo sound and the sound in the Five seems to go in and out. As well as if I connect the two when I listen to a record, the same sound falls in and out but from the Beam. However, with I choose to stream music from Spotify for example with both speaks it works beautifully. I went with the Five for the turntable since I already had a Sonos set up and thought it would work together well, but maybe I am not setting things up correctly? any advice or assistance with this issue? 

Hello Sonos:We have a Sonos Arc which is connected by HDMI to our TV. It works great when played with movies and by itself. However, when we play music through the Sonos App (Sonos Radio or Amazon music) with the other connected speakers the Sonos Arc is delayed and skipsout. It is very frustrating and we have no clue how tofix it. Thanks in advance for your help. 

I recently made this post and marked it as answered but it was by accident and I don’t know how to unmark it so forgive me. I have an arc with a sub and 2 one sl, but over the past 2 weeks my arc will cut out when watching content in Dolby atmos. Sometimes it will cut out after watching for 5 minutes and other times it will take 30 mins to an hour to cut out. I have called and chatted with support several times to no avail. But if I reboot my arc the sound will come back again for 30 mins to an hour or sometimes if I just watch a non Dolby atmos show the sound will come back within a minute. I have an Apple TV 4K with a 55 lg cx but I have tried to watch something directly through the tv and the sound still cuts out. I also bought a new hdmi cable. I have also turned off a lot of devices to make sure the arc had plenty of bandwidth available and the sound will still cut out. 

Hi there, I've had a sonos arc approximately 1 month and had no issues. Nothing has changed and now tv stays muted when I try to play volume through arc. No cables have been changed, nothing has been damaged. It just decided not to work. I try to change volume and unmute with tv remote, and it just shows mute symbol. Tv will play volume when I change the output. Sonos arc will play music from phone.  Any tips would be appreciated. 

I can't get my LP player connected to my Sonos port to play on the Sonos soundbar

Music, movies, nothing is using my surrounds + sub.Sound is only coming from the Arc. Seriously? What the hell is going on? Why do I have a $2,000 home theater setup that can be broken by idiotic software engineers at Sonos? Edit: called support and they restarted my system from their end. Everything appears to be working for now...

Hi, this is to continue the discussion on the previous topic which was closed.Does anyone has news on this? The issue persists on my system, since the launch of Atmos Music on Sonos & Amazon last December.To reproduce the issue:On Sonos Beam Gen 2 or Sonos Arc with Amazon Music account; Select a Station from Amazon Music that has a mix of Atmos and HD/Ultra HD tracks, e.g., Today's Hits; Start playing and DON'T skip songs (be patient!); If, by chance, the first track is Atmos, it'll play fine; Wait until an Atmos track starts playing after an Ultra HD or HD track; The volume will be so low that you can't barely listen to it; Tap the pause button; Tap the play button; The Atmos track will resume playing at the normal volume;

Hello everyone,at the moment i have 1x Sonos Beam and 1x Sonos One connected in a group.When we watch TV the sound can sound a bit hollow to listen to. True tone is setup on both devices.Can anyone explain how this comes and how to fix this?

Hey y’all, I wanted to see if others maybe had this issue and had some fixes. My ARC (setup with 2 subs and 2 play 1s as surround speakers), occasionally has kind of an echo/phasing effect.I notice it most often when watching Last Week Tonight (which is in Dolby 2.0), where partway through most episodes, it will start to sound like Jon is a football stadium announcer with the audio instead of being from the front speakers, starts to also have a slight echo in the surround speakers.Recently, however, it has done it on music playback from my computer library (I have the surrounds setup on Ambient), where the echo effect happens again.With HBO (native app to my Vizio TV), I can just stop the show and restart it. With the music, that didn’t work, so I restarted the speakers.But I can’t figure out what might happening, or if there’s likely a specific hardware issue that might be causing the issue.Any thoughts you all have would be apprecia

Diag 544821608 When watching Netflix on my shield I get skips like it changes audio codec

EquipmentSonos Arc + Play One SL x2 + Sub (Gen 3), Apple TV 4K, HD Fury Arcana, LG-OLED65B16LAProblemI’ve had lots of issues regarding lip sync with the Apple TV, Arc and LG TV but they seem to be sorted with the purchase of the HDFury Arcana. Sometimes the x2 Play One SL’s become out of sync with the Arc.The sound coming from the Arc matches the TV and there is no lip sync issue but there is around a second delay between the Arc and the Play One SL’s. The clearest example is when you press left/right on the Apple TV remote that plays a feedback sound and then 1 second later, the rear Play One SL’s then play the sound.Turning the Play One SL’s off at the power for 20 seconds and then rebooting them solves the problem. I’m currently having to do this around once a week.Can anyone help please?

I have just purchased an Arc and Sub Gen3, paired with a couple of Play:1’s that I had lying around that weren’t being used.I cannot for the life of me get it working to get a decent sound out of it.The biggest issue is that I cannot turn on Dolby Digital Plus on my Sky box because the lip sync is out and no amount of adjustment on the TV, Sky Box or Sonos app makes any difference, when I leave it on Stereo PCM it sounds poor. I previously had an Onkyo Dolby Atmos amp and when that was outputting Sterio PCM it sounded significantly better than this. It was working perfectly but fancied a change, a change I am now seriously regretting.I work in IT so I consider myself to be reasonable competent with such things and I have literally tried everything.My TV is a 2019 model Philips Ambilight 55” 4K with arc output. The Sonos is connected to this HDMI port and the sky box is connected to another HDMI port. I have tried every HDMI cable I have in the hous

Hi allive got an older Epson Powerlite projector. Only audio out is analog rca. I’ve got a Roku 4K stick going into a 1x2 hdmi splitter then the split goes direct hdmi to the projector and I’ve got hdmi over cat5 extender to the beam.  Im unable to get through setup as the beam isn’t getting an arc connection. I’ve got now digital out on the projector so that’s not an option.  in theory l, shouldn’t this setup work? Maybe need to upgrade my extender?

...because the Arc combined with a sub and surrounds is currently an expensive paper weight. https://en.community.sonos.com/home%2Dtheater%2D228993/lost%2Dsurround%2Dand%2Dsub%2Dafter%2Dupdate%2D6868561

Good morning, turned on my Sony tv this morning and the volume display on the set was no longer visible. Volume control works but no visible signs of volume levels. Any suggestions?

Have a brand new sonos arc and recently it has been popping and crackling frequently when playing music loud as wel as the base sounding very hallow. Diagnostic is:1610518698please help I don’t want to return.

Hi , I currently have an Arc , Gen3 Sub and 2 One SL's but I wanted to ask if I used 2 Fives as surrounds and set the settings to Full would i benefit when listening to Music as well tv ? Or would I need to set them to a sterio pair ? The other thing I wanted ask is can you use the Arc as a center speaker and fives as left and right channels and how good would it be , thanks for any advice. 

So i have a Beam connected tot he TV that uses ARC, works really well, love it. I also have a projector that we use to watch movies but it doesn’t support ARC, I wanted to use the Beam with it. If I were to buy a connect would this allow be to run a line-in from the projector to the connect and then link the connect to the beam in the app. In theory I believe this would work but would there be latency issues???

Well, I’ve done all the troubleshooting I can find online. I’m going to call Sonos tomorrow. 2 play one’s, playbar and a sub. Works altogether once a month, if I’m lucky.  I spend an hour trying to configure the system, for it to drop a single component or all of them  except the playbar. Between my phone and my wife’s, we both use the Sonos app, so I assume there is a handshake trust for encryption that is partially to blame. I take them individually and plug them into the router.  i gotta say I’m sick and tired of this system. Such a PIA.I feel like I’ve been bamboozled by the initial quality of the system and software, only to have the patched updates to the software completely ruin the system. Plus I miss playing my music from my playlist on my phone. Blah

I have this set up. Nintendo Switch -> LG C1 -> Sonos Beam gen 2 + 2 Ikea Symfonisk. I have eARC activated, bitstream, passtrough on TV, Sonos app is showing Multichannel PCM 7.1 and sound is cutting in and out. This only happens with the Nintendo Switch, I have no issues with PS5 or any streaming service from the TV. Changed the HDMI cable and issue was solved for some days, but now it's doing it again. Had beam connected with WiFi, changed it to Ethernet cable and issue is still the same. Any help?

I have just received my Sub to complete my surround system. Every time I tried to pair it with Arc I was getting a failed connection message. After quite a few attempts at pairing the sub, and a factory reset later, I discovered that the sub would only pair with the Arc when I switched the Arc from wired to wireless connection. Now my system is working great and all speakers are connected. But when I switch Arc back to it’s wired Ethernet connection, I loose the sub speaker again. As anyone else encountered a similar issue? I also have a pair of surround one SLs which I had no problem pairing with Arc. 

I recently called customer service and determined my amp is defective on may 1. The sound kept going out on my tv. If I reset the arc it would come back on for a bit but go out again. It recently fell out of warranty unfortunately. sonos says they will replace it for a discounted fee which is great. However they won’t initiate the replacement process despite multiple emails and calls since may 1.  Every time I call they say they’ll send me an email to start the process. The email will come in 24/48 hours but it never comes. And I’ve checked spam.  I’m sharing as I found that this is an ongoing problem, ie the arc sound going out intermittently. Just wanted to share it was the amp in my case.   And hopefully Sonos will send me a new replacement!  Has anyone else experienced this?  

Hi, I’d like to ask for some help. I have just bought the full Sonos Cinematic system including an Arc, Sub (Gen 3) and Two One SL’s. There is a problem. De Sub en One SL’s keep disconnecting from the Arc. I think that I’ve tried everything. I tried using the Arc wired so it can make its own wireless network trough which the Arc can connect with the Sub en One’s and only use the WiFi from my TP Link x60 mesh network, connect everything via ethernet. But no luck. What I noticed is when my tv switches to Dolby Atmos (LG OLED55CX6LA) the problem sometimes occurs and won’t go away without rebooting all Sonos products. The TV is set to E-Arc to get Dolby Atmos. I tried using an Apple TV 4k (the latest one) and LG’s built in apps. But using both ways the problem still exists. I tried looking for answers within the Community but couldn’t find a solution that works for my situation. Thanks in advance!

Hi All,Since my last post I have added 2x Five’s. So, I have a Beam & Sub.2x Five’s at rear as surround (although in settings I have no way to control the “Surround audio” - I cant set the distance between myself and the fives.. I could when I had 2x One’s as rear surrounds)as the front stereo pair I have the 2x One’s.The problem is, when I want to watch TV I have to turn off the 2x One’s as they create an echo (These One’s were forced into a different room - TV Room 2.Music is fine with everything on.I would have thought this set up would be the perfect 5.1 ??I am probably doing something stupid as I’m tired :(