Home theater

I’ve had my Arc since they came out. Over the last 4-6 weeks with TV - LG OLED B9. on I noticed the sound would stop 1-2x per week. At first I thought it was the station but I’d change the TV sound output to TV and I’d not only hear sound, but after a 2-3 minutes the sound would switch back to the ARC. I’ve since noticed that when this happens, the ARC doesn’t respond to Alexa, is not showing in the app and there are no lights on. It just happened again and after switching the TV output, it switched back after ~5 min.  I’ve noticed similar complaints. What’s the remedy?

We have a Sonos Playbar connected to an LG ThinQ Smart TV’s optical (toslink) output for sound. We also have a pair of Play:5 Gen 2s grouped with the Playbar.  If I mute the TV it turns off the sound coming from the Playbar but not the Play:5s grouped with them. Is there some kind of settings change so the Play:5s also become muted.  I noticed pressing mute on the TV remote shows the Playbar is muted in the Sonos App. 

My Sonos Playbar, which is connected directly to my TV, along with the Sonos Sub, Sonos One, and a Sonos One SL. This is what I consider my Sonos Playbar system. In order to listen to my turntable, I have a Sonos Port that connects as a “Line-in” to the Sonos Playbar.  THE CHALLENGE: When I moved into my new house, there were (5) pre-installed in-ceiling speakers. So I purchased a Denon AVR-X1600H.  I have one Port connected to the receiver assuming that would be another way to access all of those speakers. The Denon receiver acts as a separate Sonos output speaker, but only plays out of two of the in-ceiling speakers.What am I doing wrong?  The preferred setup would be to do the following:Use the Sonos Playbar system during normal TV activities Use the Sonos Playbar system for casual music listening Use the Sonos Playbar system for listening to my vinyl turntable  Use ALL speakers, including the Sonos Playbar system, during parties When I purchased the Denon receiver and the ports,

Hi everyone... just received a sonos arc and I'm trying to connect to lg oled65c16la. I connected to hdmi 2.Going to sonos s2 app to configure TV, selecting connected to arc but sonos doesn't recognize it.When in TV I select cable hdmi arc there is no sound.I changed a lot of configuration disabling earc set pass through, auto, pcm. Same result in the app I always receive arc mode not connected.Also changed cable and hdmi 1, 2, 3.TV recognize that something is connected to hdmi and when I start testing connection from sonos app TV show hdmi 2 (or 1 or 3 depending where I put the sonos arc) is now available.Also disabled simplink... nothing I can't connect the TV to the soundbar.Anyone can help me?I'm getting crazy without any result

I have several rooms in my house connected to my SONOS system. My TV room television is connected to a Playbar. I have added a TV in the kitchen and often would like to see and hear on the kitchen set the same content playing on the TV room set. If I add a Beam to the kitchen set would it be possible to synchronize streaming video and audio to both sets?

I have a gen 1 play 5 and a Beam. I haven’t changed anything on the network but the last few days the controller can’t connect to Sonos. Sometimes resetting the router works, but other times not, and nothing else in troubleshooting list is working. Am using S1 as I have old play 5, but tried S2 today and it could find the Beam but not connect. At a loss

Hi Everyone,I received my Sonos home theater setup yesterday, which is being connected in the following way:Sonos Arc → Samsung 65F8000 HDMI ARCPS5 → Samsung F8000 HDMI 1Fios Cable → Samsung F8000 HDMI 2 Now I'm getting sound through the Sonos, but it’s showing up as stereo. I have the Fios and PS5 set to send out dolby, but it’s not taking place. In looking at my TV’s audio options, I am only able to select “receiver” for speakers. If I try to select external speaker, it switched back. In the digital out option, only PCM and DTS Neo 2 is available (no sound works with it). Dolby is greyed out. I know this is an older tv (2014), but it has ARC and should be able to send out Dolby Digital Plus. Any help is truly appreciated.

Hello,When I use MacBook pro to screen mirror w/ Apple tv 4k, I only get picture but no sound. ( remember it does work for one time only)If I use iPhone to screen mirror, both video and audio working.Hope can get answer to solve the issue,thanks!

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you. 

Hi, I’ve bought a SONOS beam 2 and the power cable does no reach the socket and I’m going to buy a longer cable, Is the connector at Beam a C7?Thank you?

Arc + Sub + 2 One SurroundsLove the sound, love the system (when it is paired and working as expected).Beyond frustrated with the unreliability with the system to remember the pairing settings after a power outage. I’ve had this system for a little over a year since the Arc hit the market, and have repeatedly run into issues of having to remove and reinstall/pair the surrounds and the sub when a power outage or something occurs that causes a reboot of the router. I don’t have any issues with any other of the 20+ wireless devices on my network when an outage occurs, only problems with the Arc surround system remembering the rear surround and the sub.Each time this issue occurs, my first step from the app is to go through Support > Find Missing Products. The app successfully identifies the two One speakers and the Sub as missing from the system, however walking through the device and router restarts has never been successful and continuously ends with a message saying the devices were

Hi bought a new arc, however I can’t connect my okd sonos sub, that I used with my playbar. ? The Sonos app, keep indicating sub not found ? Is it powered on and connected the answer is yes power on I can see the light and I connected to my router via Ethernet ? Can anyone provide any help ? 

Why does my Beam keep getting lost? I am new to Sonos products and rapidly coming to the opinion I should have stayed away. I bought a beam to go with my projector and thought I might add more later. So far I find the sound quality really good but the software is far too complex. What is worse is my profile keeps loosing the beam. Tonight I am sat here with my phone linked via wi fi listening to music. With the music still playing the software tells me I have no device connected. I have no control over the beam. I follow the instructions which have me turning the speaker off at the power supply and reseting all the connections. Why does this keep happening? 

I have added a new Arc and Sub to my system. The Arc is working fine (like the Playbar before it), but the Sub keeps disconnecting - in the app I then see “Arc +?”.The Sub is about 1 m from the Arc and around 5 m from the access point. I cannot imagine that the WiFi signal might be too weak, so I have no idea why the Sub keeps disconnecting.When the Sub is disconnected, sometimes the app asks me if I want to add the sub to the WiFi network, but this usually doesn’t work. The only thing that helps is either rebooting the access point, or unplugging the Sub. Unfortunately, the disconnect happens every 1-2 days, so this is not a solution.What can I do? Diagnostics: 1923053313 Many thanks in advance!Markus  

Often there’s a loud pop / bang noise and then the Sonos Arc stops outputting sound.  I have to switch sources and back for it to work again.  Really troubling and I fear something is wrong with the hardware.  I bought this earlier this year.I notice it happens a lot when I start playing on my Xbox Series X.  Also got an Apple TV 4K and sometimes it’s happened there as well I think.It sounds very much like a gunshot - very loud.  I have it connected to my LG CX.  No other issues except for this really scary bang which sounds like it’s gonna blow my speakers up.  It’s been going randomly for a couple months now that I think of it.  

The right speaker has become silent. I dont know why. I can controll both from the top, but no sound is coming out of it.What can I do?? 

How to replace a playbar with a beam  

Hi there,I was wondering if anyone had much experience with recessing a Sonos beam gen1 into a wall cavity? I know it has side speakers which would be impacted but is there a level of clearance I can give them in the wall cavity for them to be less hampered? Also I have two Sonos 1’s, could I use these as front sides to negate the impact of the potentially hampered side speakers of the beam?? Will truplay tuning potentially get around some these issues?Thanks in advance for your help.

I have just plugged a Sonos One SL in, and it is detected as a Connect: Amp -__- Is there a way around this?I am using the S1 app on android.The Sonos One SL was not detected wirelessly, and when I plug it in using ethernet the incorrect detection occurs.

Since the latest update I’ve been having trouble with my devices.   My Beam does not play sound from TV when it is turned on.  Each time I must reboot the TV or the Beam.  The Beam disappears from my Sonos app and I must re-add it every single time.  My Arc also disappears from my app, but Im not having the connection to TV problem.      

Just trying to get my Sonos Arc to talk with the HD Fury Arcana.   My setup is using an Apple TV as the source and an Epsom TW-3600 projector. The projector is the only screen I have access to.  When I try and setup the Sonos Arc I get an error saying CEC not connected.  How do I get my HD Fury Arcana to talk to the Sonos Arc?

I recently purchased a sonos arc which arrived last week, setup as per the sonos instructions and was all working fine. However i have started encountering issues with the sound just randomly dropping out. This can be when watching TV or using one of the android apps on the tv (Disney +). Also when the xbox series X is set to output dolby atmos the sound drops every few seconds. Sometimes when the tv is first turned on then sound does not come through the soundbar. To rectify the TV audio i have to change the output from Audio System to TV Speakers and then back again. This however does not stop the sound dropping randomly again or the Xbox Issue. I am unsure which device is the problem, whether it is the soundbar or the TV Struggling to process the sound correctly. However i have never had any of the above issues when using headphones or the TV Speakers.Setup on the TV: Speakers: Audio SystemeARC mode: AutoDigital Audio Out: PCMPass through mode: Auto I am also posting this on the SON

Hi, I am trying to add 2x Sonos one sl speakers as surround boxes to Beam. Network router Is unifi router (one LAN network, one ssid). All connected wireless to same SSID. As regular boxes added to the same chamber both boxes function well. But if I want to add them as surround to the beam, I get an error message stating they can not connect. diagnostic number 841887912.

Hi all, For some background I havenvidia Shield > Hue Sync Box > TV (hdmi1) Took delivery of my Sonos Arc today and was super excited to get this working. Its connected to my eARC hdmi socket on the tv and appeared to work fine. However, when watching a movie later and turning on the Hue Sync Box light effects it became apparent that the lights were lagging or even freezing at some point. If i unplug the power for the Sonos Arc - everything is fineI’ve tried the followingReplaced all HDMI cables with high quality ones Connected my laptop > hue sync box (problem persists, so i can rule out the nvidia shield) Tried different HDMI ports on the sync box Tried different HDMI port on the TVNo matter what I do the light effect seams laggy, occasionally flashes, or just freezes on one color I’ve logged this with Sonos, and will be calling them tomorrow - but if anyone has some other ideas to try, please reply. I’d hate to return the “Arc” but its a considerable amount of money to pay

I’ve had the Arc working flawlessly for 12 months or so, paired with a Sub 3 and two Ones. Watching the TV yesterday..the screen went black, sound stopped and the light on the ARC was flashing. Everything came back for a second then it repeated and then settled. It has continued to do this all day on intermittently. The setup then disappears from the Sonos App. Any suggestions? Thanks