Home theater

Hello,I have a Playbar (wired) and a Sub (wireless), to which I want to add 2 Play:1s as surrounds.When trying to add the Play:1s, the configuration always fails with message “There was a problem adding your surrounds...”: after the failure, the 2 Play:1s appear to be there (+Sub+LS+RS), their controls work correctly (eg: I can volume up or down the sound coming from the Playbar), but no audible sound is perceived from them. This happens ONLY when the configuration is started with the Playbar wired.If I put the Playbar in wireless mode, the configuration succeeds and sound comes from the Play:1s: however, as soon as I put the Playbar back to wired mode, the Play:1s are silent again.I tried everything: I reset the Play:1s to factory, reset the router, changed the SonosNet channel, but nothing works. If the Playbar is wired, the Play1:s are silent, no matter if I am playing homecinema or streaming music.I submitted 2 diagnostics:1260792362, where all my tests described above are logged 1

HiI have a beam (gen1) in the home office. - audio and TV  Also own an amazing legacy pair of floor standing speakers gathering dust.  I’d like to add them to the home office for surround sound.  If I  order the amp, can i pair it with the beam to deliver surround sound? Thanks!

Pretty much every time I start the TV, my sonos Move starts to play the last song from Spotify!  I have a Samsung TV connected via HDMI to a Sonos Beam.  How can I fix this so that no music starts just because I start the TV? When I start the TV no music is playing. 

Hi All, I am about to replace my existing Rotel Amp with a Sonos AMP and wanted to clarify my intended configuration first please.I am going to exchange my existing Connect via the discount programme for the AMP.   This room already had two passive speakers and a TV connected to a Sonos Beam via HDMI, but isn’t set up as a 4.0 system.  Which is what i’d prefer while i ponder buying a Sonos Sub.Should I go ahead and by the AMP, do i need to run the HDMI ARC to the new Sonos AMP or can i leave it connected to the Beam via HDMI ARC and let my Wifi and the Sonos app sort out the surround?  I’ll be connecting my passive speakers directly to the AMP.  (To run either ethernet - which i think was needed on the connect, or HDMI i’d need at least 8 meters of HDMI which makes me nervous). Thoughts please and let me know if the above isn’t clear and I can provide a diagram. Cheers,James

hi there this is my 1st post i currently own a sonos arc 2 one sl and sonos sub i also have a samsung qled q90r 2019 model tv and this tv has been promised earc update for almost 2 years nowwell today the update for the tv came in version number 1387.1 however now when i turn on the earc mode which wasnt there before from off to auto my sonos will not produce any sound at all until i switch it back off,on a seperate tv thread other users with samsung soundbars and various av receivers like yamaha and such all can turn this option on and benefit from the earc featureshowever those of us on the same forum with sonos sound systems can get nothing so far could this please be looked into with an update and if anything needs trialed or tested i am up for doing so thanks

Hi,Hi, Been using Virgin Media V6 with a Beam and Ones for surround.  No issues at all. Virgin recently upgraded firmware to their V360. Since then, I have dialogue synch issues. Some channels it’s hardly noticeable and other channels are unwatchable. Virgin have no idea. Sonos support ran diagnostics and said there were no issues.Turned off Dolby (Virgin forum suggestion) but it made no difference.Anyone got similar problems?

Ever since the last update a couple weeks ago,  my beam (gen 1) no longer automatically selects my TV as its source. Prior to the update, whenever I switched input on my tv, my beam would continue to stream audio from my TV seamlessly, eg switching from freeview to nvidia shield would not affect the audio output. But now, everytime I switch input, my beam deselects TV as the source, causing the audio output to stop. I then have to open up the slow-loading app and manually select TV as the source. This happens everytime i switch input, and the only way to get back audio is through the app. Am I doing something wrong/is there a way to fix this? Its very inconvenient 

I have two amps.  One is for outside speakers, and one is for inside speakers.  I wanted to be able to play music outside, TV inside, and same play on both inside and outside.  Is there a way to create a group where same plays on both?  In the app it says group is only available with 3 or more rooms.  Wondering if a room can be added with only two amps, therefore, allowing the two amps to play same thing?  

Hello, I have received my new sonos arc yesterday and after multiple tests, reboots and customer support advice it seems that the soundbar is broken - even simple stereo plays from right speakers only and left channel is very distorted and coming out from mid right side.  It seems to me that only 1 or 2 speakers out of 11 works. My question is - is there any way to test individual speakers? I know I will get a replacement, it’s not a problem but I’m bit concerned that the new soundbar may have similar issues. At the moment it’s easy to notice the problem but I’m worried that if it’s just one or two speakers dead, especially the upfiring or one of the center ones it will be quite difficult to pinpoint it. Thanks

Hi, was wondering if it’d be possible to put the rear surround speakers at different distances to the sitting position.  Right one about 3 ft back and to the side.  and the left one about 9-10 ft behind.  Both at about the same height.  Is there a way to run optimization for that or would the sound be weird?  Please let me know if anyone has tried it.  Thanks!

Diagnostics confirmation number is: 1068596649.Could you please review the diagnostics sent, and advise if it contains anything abnormal that might be causing the hissing noise from the Arc and One SLs.Thank you.

Bonjour,Mon sonos Sub ne s’allume plus. J’ai essayé l’appui prolongé sur le bouton, sans succès. Quel est le problème, et comment le résoudre ? Je vois sur ce forum que je ne suis pas le seul à avoir ce problème...

The app has changed but I cannot find the updated help topics on how to do this.  

Purchased the ARC yesterday (vitals in topic title).Static heard only from the right-hand side of the ARC -- it is constant, although intensity varies, and it seems more noticeable when music is playing. Popping has happened a few times, but it’s infrequent. I spoke with Sonos phone support and we completed troubleshooting. I’ve been advised to exchange the unit. Hopefully I will be able to exchange it later today for a unit that works correctly. Posting here to document this issue and to satisfy the faintest hope of mine that perhaps there’s some software setting issue that corrects this. Although, since the constant static seems to be isolated to the right-hand side speakers, I suspect this is a hardware issue. Any suggestions that aren’t too technical? I just want it to plug in and work. TV is brand new and updated. Apple TV 4K is updated. Not interested in PhD-level technical troubleshooting/research. (Shouldn’t be on the customer to do this.) No extra speakers or subwoofer. Thank

I've had a lot of problems making Sonos One SL devices work with my network setup and my MBP.After some debugging it hit me that the problem is that if my MBP is connected to my Thunderbolt hub (with a wired UTP connection) that I cannot control the Sonos device, nor use AirPlay 2.I see the speakers in the AirPlay speakers menu, but when I try to stream anything (or use the Sonos Controller software) I get a generic connection error after 20-30 seconds.When I unplug the wired connection I can use AirPlay2 or the Controller without a problem.This is really annoying because now I need to disconnect my MBP from the wired connection if I want to AirPlay something to my Sonos. If I only have the wired connection then it does not work neither since I guess the IP address of my MBP is different.Is there a way to have the configuration work with both the wired and wireless connection (at the same time) ?

Hi, I’ve recently purchased a Beam Gen 2 and Subwoofer for my small theatre room I cannot pair the subwoofer to the Beam, any ideas as it’s driving me mad. The Beam is full connected

How to place the arc when you have a foldable TV mount? 

Just purchased a new Beam Gen 2 and a pair of one SL speakers.  For TV I use a TCL 65r646 which supports eArc.   i have Sonos connected to tv via earc using supplied hdmi 2.1 cable and an Xbox one S connected to the TVs high speed hdmi port also via hdmi 2.1 cable.  I have tried what seems like every setting combination possible between the tv and Xbox, gone through the Dolby app setup on Xbox yet still the Sonos app does not show atmos while playing content I know it atmos enabled.   any help is appreciated.

Hello! I have had the Sonos ARC and sub for a couple of days now and I have some issues with it. When playing music from Youtube Music the sound stutters for a microsecond, like it’s skipping a beat.  I have tried reseting the arc but that didn’t help. I have also updated to the most recent update and that has not helped. I’m running the arc and sub with ethernet cable so it’s not a wifi issue.  Diagnostics : 1727632160 

My soundbar has quit working when I turn the TV on.  I have rebooted - I have changed the cables but it will not work with the TV.  I have a beam soundbar that works with my music through wifi just fine.  The TV is a TCL 55R617.  I don’t know what else to try.   

Setup is LG OLED CX 55” connected to Apple TV via hdmi. TV ARC connection to Sonos beam/sub paired. PROBLEM:EVERY time I power off my devices (aka turn off the TV and appleTV) and power back on at a later time, I lose the Sound to sonos.   I have to go into the sonos app, click on the zone, click on TV as the source, then go into appleTV and restart the system.   Please help/advise! This is a poor process for the money paid into this setup.  

Hi there,I’m struggling to get my Sonos Beam set up to play audio from my PC and was hoping someone might have seen my issue/have some troubleshooting tips!I’ve been following this nice guide to get my Beam working with my Windows 10 PC. I bought the suggested DAC and installed the associated drivers. It all seems in order - there’s now a CMedia audio wizard in my System Tray, and when I plug in headphones to the `Front Out` port in the DAC I can hear audio from the PC. So far, so good!Unfortunately I’m falling at the next hurdle - getting the audio through to be played out by the Beam. Using the CMedia wizard I can toggle the SPDIF out option (it’s obvious when this is on because you can see the red light coming out of the SPDIF out port on the DAC). I then attached the HDMI cable and HDMI-to-SPDIF adapter that came with the Beam. Having done this though, no audio seems to come out of the Beam!I thought perhaps I’d need to go through the setup procedure in the Sonos App to get the Bea

Hi,I have a Beam soundbar, first model. I connected via HDMI ARC with Sony TV. In the TV audio I can select between Audio1, Audio2 and pcm. The pcm works, but I think I'm missing several sound effects, Dolby, etc. If I select audio1, which is the first choice in the sony audio menu, the volume of the tv is really loud! Undistorted, simply very loud compared to normal soundbar audio (Alexa, Apple Music).So, every time I turn on the tv, I have to turn down the volume, and every time I turn off the tv I have to turn up the volume, as the music or Alexa is very low. It is not possible to change the volume of the HDMI input when I select audio1, from the tv. Instead, this control becomes available with pcm, but as I said, pcm is the very last choice! I really don’t know what to do.Is it a Sony or Sonos issue?Do you have some solutions?Thank you! 

Hi team,I have ruckus wireless controller and I am trying to connect sub woofer with Sonos arc and tv so i can not connect the sub woofer with system. same think I have tried with Airtel Wi-Fi dongle then all device are connect to arc. can you please help me out in the scenario. it is issues in Ruckus controller (security issue / blocking issue).or compatibility issue with Sonos devices with ruckus controller 

My sub will connect to the Playbar and everything seems fine except literally no sound is coming out. Yes, I have toggled the sub on/off button in the app!  However the Sub works if I connect it to speakers elsewhere in the house.  Move the Sub back to the Playbar and it’s silent again. Unplugged the Sub and Playbar many times hoping that would reset it somehow. No luck!All software is updated. Regardless of configuration, the Sub shows up in “About My System” without any red flags I can see.