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Taw34
Contributor I
October 19, 2022
Answered

x950h (eARC)/atv4k/disney plus no atmos

Have atv4k hooked up to sony 55”x950h (hdmi 1 ) and then ARC/eARC (hdmi 3) to new Sonos Arc.  Tv settings are set for audio pass through (auto) I get atmos from every streaming service except disney plus. Sonos app says multichannel PCM 5.1. The audio is noticeably softer / not as full as atmos content. 
 

any ideas or suggestions to try. Do I need a 4k arcana? 

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jgatie
jgatieAnswer
October 19, 2022

A recent update to Disney+ app has broke Atmos. Need to wait on fix by Disney+.

 

I concur with this.  Spent an hour on the phone with Disney over the weekend, Atmos is broken for some devices and Disney is working on a fix.

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Mr. T
Mr. T
October 22, 2022

Was there an update to the TV’s firmware (essentially updating the onboard firmware for the Disney app) or was the change done on Disney’s servers?

I’d say Disney servers as Atmos also returned on Disney+ when using Apple TV 4K

    jgatie
    jgatie
    October 29, 2022

    Atmos back for Fire TV devices.

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