Home theater

Hi there,I’ve had my Sonos Beam 2 since Christmas and it has been working fine until today.I was watching TV and all of a sudden Sonos Beam powered down and I can’t get it back on.I switched power outlets, I tried waiting a couple of minutes and nothing happens.Saw these other people with the same problem:Is there a Fix?How can i get this to warranty and get Sonos switched for a new one?As this problem been identified by Sonos?

Forgive me for my ignorance on the Arc’s capabilities, but after learning that one can basically plug and go with Sonos, I have to entertain this thought and ask if it’s even possible! To be more specific I’m imagining a home theater setup with Sonos Arc in the front as usual, but for funzies, instead of a couple of Ones in the rear, we just throw in another Arc. Can someone shed some light on why this is either a super dumb … or maybe a revolutionary idea? I imagine the Dolby Atmos effects would be amazing... Thanks!

I'll likely be buying an Arc for a 65" TV. The TV will be sitting in a cabinet (that I'm designing) and will be lifted up in front of a window when we want to watch TV. Otherwise we want to keep the view through the window.The Arc will sit on top of the cabinet even when the tv is hidden (so we can listen to music). The Arc will be at the top front centre of the cabinet, and the TV will rise up behind that through a hinged lid. What I'd like to know is what to allow for holes in the cabinet top so I can hide the cables and keep it all clean. As I haven't yet bought an Arc, I can’t tell if the cables come from behind or the middle or left side for example. I don't even know how many cables I'll need. Presumably at least power! The TV will be a 2021 model so have all the appropriate connections.Thanks John   

Why I try to set up my arc to my tv it is not being detected by the tv (LG CX latest firmware).  Replaced HDMI cables. Unplugged everting. CEC is active. It’s driving me NUTS. Any clue of why it’s not working with the TV? 

All setup with my new LG TV and Sonos Arc.Now let’s watch a movie in Dolby Atmos and hear all the greatness.1.) LG Setup with Sonos Arc via eARC LG 55” 4K qThin (Costco purchase) HDMI 2 == eARC (to Sonos Arc), HDMI 1 == Apple TV Plus 4K 2.) Neflix updated with Premium package.Netflix Premium HD Package3.) Startup a Netflix movie that has Dolby AtmosDolby Atmos audio movie - resume play… then… 4.) What does the Sonos S2 app say the audio is …? Huh?  No Dolby Atmos? Sad - No Dolby Atmos - bummer. 5.) I sent two diagnostics into Sonos while playing a movie that should display sound in Dolby Atmos.  Confirmation #: 430796926. Didn’t capture second one. 

I just purchased the Sonos Arc, and would like to replace my playbar with the Arc. How do I move my playbar on my app to a new room and place the Arc in my “ living room”?thanks

Hi,Recently I discovered that my Sonos Beam column kept adjusting back to volume 15 whenever I adjusted the volume louder. The range for volume is between 0 to 15. Anymore than 15 it will auto jump back to 15.  I do not have volume limit. I had also make sure my Sonos is up to date. I just submitted a diagnostic. My confirmation number is 257039574. Does anyone knows how to fix this issue? Thank you very much! 

Hi everyone !I have Sonos Beam Gen 1 with two Ikea's Symfonisk booksheld as surrounds since a while.I just bought an iPhone Se 3 ( 2022), for several reasons, but one of them was to be able to set my speackers with Trueplay ( my olders phone were on Android...)I tried  several Times, I've already reset my  speackers, but I Always have the same issue when I run Trueplay, network problem.I dunno what to do, do you have any solution for me?Sorry for my poor english. Best regards, Greg    

My setup is Beam (Gen 2), two Sonos One SL and Sub (Gen 3). Also have a Playbar with 2 Play:1 and Sub (Gen 2) in another room.  I kept having the Sub (Gen 3) disconnection when on wireless mode so I switched to wiring the Beam and deleting the wireless network. The Beam is wired to a Linksys router extender. All the components, including the Playbar based 5.1 system now seem to connect through SonosNet. Everything shows WM:0. However, only the Gen 3 Sub keeps falling off to the “?” mark. It seems strange that only the newer sub keeps disconnecting when everything else works fine. In order to reconnect, I have to reboot the Sub and then it works fine for a few hours until the question mark shows up again on the app. Sucks to have to keep doing this every time plus I loose my tuning every single time it happens. The Sub (Gen 3) is only about 3 or 4 feet away from the Beam 2. The Playbar system is a whole floor level away and works perfectly connected through the wired Beam (I am assuming

Hello, so I got my beam 2 sometime last year and I hooked it up to my 4K Phillips Smart TV which I use as a tertiary monitor on my PC when I want to watch a movie or an anime or something. For the first few months it worked flawlessly, but one day it started to drop only certain sounds from whatever I was watching. For example, background music in a show would not play unless two characters were speaking. Any time there was a gap in speech the music would stop. This has also happened with some background noise such as rainfall. I’ve tried factory resetting the device but the issue persists. I have tried removing my PC from the equation, and using the beam solely with the TV, and that seems to fix the problem, it works perfectly fine until I hook my PC back up to it. Any help would be appreciated

If anyone has any idea what’s going on, I’d appreciate some info.  I’ve had this setup for about a year, and last week things just went downhill.My main issue is that my system was working perfectly until last week.  I’ve always used my LG magic remote to work everything, and it’s been great.  Then suddenly it didn’t work.  Details below. Sonos Arc+Sub+One SL (2)LG TV - OLED77CXAUALG Magic Remote - LG MR20GA App - Keeps defaulting to music played, then have to switch it in the app to TV to get sound, didn’t happen prior to 3-3-22.  Is turn on the tv, it would play sound whatever I selected.App - Keeps saying TV isn’t connected to eArc, when it is, cables have been swapped, replaced, unplugged and plugged back in, system has been reset, and rebooted multiple times, didn’t happen prior to 3-3-22.  I turned auto play on, and for tonight it seems to have worked.App - Spotify streaming through Sonos app, both remotes work, have to angle them high up from a distance, white light syncs with v

Set up is arc, sub g3 and 2 one SL’s. No sound from right one SL. Diagnostic config is 2030156316. I will try and resent the one SL to factory default to see if that works. Powered off the router for 2 mins and power cycled the Sonos kit and that made no difference. If anyone else has any ideas I would appreciate it. Thanks in advance 

Hi,Anyone else having a “volume way too low” problem when listening to an Amazon Music Station and an Atmos track starts playing just after a non-Atmos track?I've had this issue since Atmos Music was launched by Sonos & Amazon last December. I have been in constant contact with Sonos support since then, but they weren't able neither to acknowledge the problem nor to fix it.What I know is that if I simply pause this Atmos track (which I can't barely listen to) and then resume it, the “volume way too low” issue is gone… until the next Atmos track comes in :-(I'm trying to find out a pattern for troubleshooting.

I’ve had my system for quite some time now, and though this issue has happened in the past, it’s started to happen a lot more often lately. From all my scouring of forums, everything should be set up correct in terms of settings, etc. LG CXThis is set to eARC and with the settings to pass though with the HDMI input set to Bitstream.Apple TV 4kI have this set to allow Dolby Atmos. I almost never have issues when listening to Atmos (usually via Disney+).ArcTruplay on. No real different settings done on this side. There has been several scenarios that bring up this issue:Switching from Dolby Atmos to Multichannel 5.1/7.1When going from an Atmos enabled movie (say Endgame on Disney+) to a Multichannel tv show on Hulu or Paramount+, the sound goes from working perfectly fine to nothing at all with no signal detected. If I try to switch back to an Atmos movie, sometimes the sound plays again, sometimes it doesn’t.Pausing during a Multichannel 5.1/7.1 Show/MovieLately it’s watching Star Trek

I currently have an Arc, AMP and a Move.  I have the AMP hooked up to a pair of speakers and linked to the Arc for surround sound on the TV.  I also have a 3rd party (Polk-audio self powered) sub-woofer that I’m trying to integrate with the AMP to enhance the surround sound but it doesn’t seem to be working. I use the app for that room and tap “connect sub” but the app can’t find the sub.  Any suggestions?  Are there unique connections that need to be made? 

Hello,I have a Beam 2 with 2x SLs and a SUB connected to my Samsung TV via eArc. This setup worked well for a few weeks, but then the system started randomly cutting sound and connecting to the internal TV speaker for about 5 seconds. Then switching back. This can happen between one time per day to about once every five minutes, rendering the system useless.I have tried multiple things for weeks:The issue also occurs when streaming through the TV internal netflix app, not only when watching HDMI from my set top box - The issue seems not to have anything to do with the set top box.I have connected to the optical port on the TV instead of the eArc - No changeI have connected to the optical port on the set top box - No changeI have also tried basically all settings available on the TV and on the Sonos. Updated everything yesterday (March 11, 2022) - No change.I have run the system on Ethernet cable or Wifi - No changeMy conclusion is that the beam just goes into some sleep mode for an unk

Hey there, A week ago I had to unplug one of the Symfonisk surrounds in my system. Upon plugging it back in, no sound was heard though the other surround continued to function as normal. In the app I had an option to “fix surrounds”, which just told me I had to have two speakers for surround use. I reset the errant speaker and it showed up in the app again, in a new room called “Living Room 2” for some reason. Under the System tab in the app, in the Living Room, it shows (+?+RS) with only the Beam listed. If I open the room, it shows the Beam and the Symfonisk (Right) but no left, along with an option to Set up Surrounds. Choosing this option, it tells me that BOTH surrounds are in other rooms and offers to move them to Living Room. OK, did that, then it plays the noise through the Right surround and I tap on it and it tells me it’s adding surrounds and it may take a moment. Five minutes later I get the error, “There was a problem adding surrounds” and tells me to try again. I tried re

Hi, I connected my sonos beam with the adapter hdmi-optical to my schiit hel2 DAC/AMP but it doesn't work, no sound come from the soundbar. I also installed the s2 software and tryed with my creative x3 and it works. Any suggestions? How can I fix it? Thanks 

Trying to connect Sonos beam via hdmi cable to my laptop but it isn’t displayed as an option in the speaker output.. Any solution? Thanks in advance.

Hello all, I am currently experiencing popping noise on my ARC and both of my rear One SL’s. Before I buy all new cords I was going to look for any suggestions from the community. I have them all plugged in via good ethernet cables either directly into my router, or via a managed switch. I really don’t know what I’m doing and I’m sorry to bug people with a question that has an infinite number of possible issues. But I figured I would give it a try! My diagnostic number I got from the app is 1329559578 If there is additional information I can give please advise! EDIT: It does not happen ALL the time. But enough that over the past year or so it’s driven me crazy enough to finally post here

Ever since my power went out, my Arc will not connect to the Play 1’s that I use as surrounds. I can add them as a stereo pair, but they don’t function as surrounds.   

My arc sound bar is connected via hdmi to my tv. The audio cuts in/out approximately 6-8 times during a 1 hour session. This has been happening for 2 weeks now, and I just purchased and set the system up on Feb 12, 2022. The diagnostic confirmation number is 1926946633. 

I have the following setup:HARDWARE- Philips 55OLED856/12- AppleTV 4K (2nd Gen)- Sonos Arc, Sonos Sub, 2 Sonos One’s as SurroundsCONNECTIONS- Sonos Arc connected via HDMI-2 - eArc- AppleTV Connected to HDMI-1 - ArcTV Audio Settings- Audio Output - HDMI Sound System- eARC - Automatic- Digital Out Format - Multichannel (bypass)AppleTV Audio Settings- Audio Output - Receiver Speakers- Audio Format - Auto- Audio Mode - Auto When playing video from AppleTV that is in DolbyAtmos/DolbyVision all the sound is sent to the correct channels. When playing video that is not in DolbyAtmos (normally from Disney+, Netflix or Amazon Video) the audio is not being sent to the correct audio channels. It seems that the Voice Audio that would normally come from the centre channel is being sent to the rear surround channels. I have tested and this appears to be only be happening when the video/audio is coming from the AppleTV. I have tested Netflix and Disney+ from the AppleTV - TV - Arc and the audio that i

Setup: Windows 11RTX 3090Sonos ArcPhilips OLED856 IssueAfter a certain period of time (15 minutes to an hour), the regular sound cuts out, and the only sound output from my Sonos arc is a very loud static sound.This only happens when I have Dolby Atmos is enabled in the windows sound configuration (when using stereo mode, this hasn't occurred). I've tried switching the HDMI cables from the PC to TV, and this did not help (in one case, when I used DVI to HDMI, it made it worse, and the only sound was the aforementioned static).I am not sure where the issue is coming from (i.e. TV, GPU, etc.), which makes debugging much harder, so I wondered if anyone has experienced this. 

I just got my first SONOS - a Beam 2. All set up nicely and easily with the clear guide. However I have to use the optical link as it is an older TV. The sound sometimes stutters as if the cable is loose. It’s the first time I have used optical - should it click firmly in place ? I am a bit wary of using force.Thanks - I know it may seem a very basic questionNic