Hi Folks
I have a two year old Gen 3 Sub connected to Arc and Two Sonos 1 surrounds in my lounge. The Gub has started to emit a cracking/electric noise intermittently. It also sounds like running water - it’s the most bizarre noise. I have rebooted, disconnected, etc, etc. I can see others appear to have similar issues. I’ve tried the Sonos virtual assistant but that was just infuriating. I intend to call Sonos next week, but would value any advice. Thank you, Mike.
Best answer by Corry P
Hi
Thanks for your post!
As the Arc is in charge of what the Sub plays, I recommend giving it a reboot too. Removing the Sub from the Arc and bonding it back again may also help. Settings » System » Lounge » Remove Sub.
If the issue persists afterwards, I recommend you get in touch with our technical support team - getting a report from the Sub will be the best way to move forward.
I hope this helps.
+19Hi
Thanks for your post!
As the Arc is in charge of what the Sub plays, I recommend giving it a reboot too. Removing the Sub from the Arc and bonding it back again may also help. Settings » System » Lounge » Remove Sub.
If the issue persists afterwards, I recommend you get in touch with our technical support team - getting a report from the Sub will be the best way to move forward.
I hope this helps.
Hi Corry
Thank you you so much for this. I’ll give it a try.
kind regards
Mike
Hi Corry
i have made the suggested changes and so far so good, although I haven’t watched much TV since.
I’ll give it more time and let you know of the problems prevail.
Meanwhile, thanks again.
kind regards
Mike
+19Hi
Thanks for updating the thread - hopefully we’ve already addressed the problem!
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