Home theater

Hey there!I have a Sonos Sub Gen 3 (dates from 18/09) that doesn't works anymore.I already unplugged it, try another socket, but nothing changes. I shows no light, no sign of life.Does Sonos have some repair center in USA or another solution to make my 5.1 system complete again?Thanks! 

Need some help or ideas here. since a view days I see the following.Turn on TV and sound go to ARc as expectedTurn off TV and sound stops as expected but when I tell in app to play some music (Spotify or so) System telling the it’s still sitting on TV audio (TV is off!) As I also use Home Assistant I can see the ARC in mode playing while TV is off and nothing else is streaming at that time.Spotted the issue asks (turn on radio) button in Home Assistant stopped working which makes sense when TV is playing ( TV is still off)Had a longer chat with German Sonos Helpdesk today and they came back to tell me „That’s the standard“I told it can’t be standard as also the ARC don’t go to sleep (power safe) anymore even nothing is playing. This is also monitored by Home Assistant. ideas, help, anything?  

I’ve read a lot of posts regarding similar issues to mine but none identical. I have a classic Sonos surround set-up with the Beam, run from a Samsung TV on HDMI ARC, which works perfectly most of the time. However when viewing advert supported channels e.g. My5 and 4OD I get a loud buzzing from the Beam right channel toward the end of the advert sequence or when the programme restarts. It’s like there is a change in the audio coding used by the ads which triggers it and the only way to stop it is by power cycling the Beam. I submitted a diagnostics report hoping for some advice: 691378500.

Recently got the Sonos Beam (Gen2). Bit annoyed that it requires an app to setup. An app that demands to know my location otherwise refuses to load. But anyway…I setup the speaker, plugged in a mix of cables to get my TV connectedBeam > HDMI (included) > Optical adapter (included) > Aux converter (my own) > TVEverything worked great. We were watching TV and I deleted the app.Next day, I turn on the TV and there is no sound. The Beam has a solid white light and if I press the Play button it flashes orange. I re-downloaded the app, turned the speaker off and on, wiggled some of the cables… not sure what i did but it started working again. If I press the Play button it goes from a White light to a Green light, muting or unmuting the sound. All seems well. I deleted the app again… I don’t want it.Next day. I turn on the TV and there is no sound. We’re back to White/Orange lights.What am I doing wrong here? I just want to plug my TV into this speaker and have sound. Do I have to

Hi All,Really could do with your help, have given up multiple times, but want to give it one last try before i ditch the Beam (1st gen).I’ve got an Optoma P2 Projector, which has HDMI and Optical Output. The P2 support Dolby Digital 2.0 (HDMI ARC and Optical Output support Dolby Digital and Dolby Digital Plus pass through).We stream from the Google Chromecast to the P2 projector, but have never (for 2 years) been able to get audio to the Sonos Beam and have had to settle for the projector speakers.I’ve tried an audio extractor (Input = Chrome Cast HDMI, Output = HDMI video to P2 and Optical to Beam via the supplied HDMI to Optical cable) but haven’t had any luck.Have also tried routing the audio from the P2 project direct into the Beam, I’ve noticed the optical output on both the extractor and the P2 have the red light, but am perplexed why I am not getting any sound.Is there something within the Projector, the Speakers or Chromecast I’ve missed? 

Bought a Sonos Arc today and came home to set it up. Went through the setup instructions provided by GuitarSuperstar here:The setup went smoothly except that the “Select HDMI Input Audio Format” option is greyed out and I can’t change it to ‘Bitstream’ as instructed - it’s still set at ‘PCM’.  Not sure where to go with this.  :-/

Hi, we have old sky boxes and have been putting off switching to sky Q with poor broadband and also because we heard there were issues with Sonos compatibility. I can see there are a lot of problems on here but a lot from quite a while ago and with gen 2 products. We have the original sound bar and sub with the sonos 1s as the surround speakers in one room and the first sonos beam in the other.  Is this likely to have any issues if we change to Sky Q? Thanks very much 

Hi...I have a Beam (V1) mounted under my TV for listening to video. I have my favorite old Pioneer SX-727 receiver for listening to music. How can I use the speakers wired to the Pioneer as my rear channels when listening to video? Is the Sonos Port product what will allow me to pick of the rear-L and rear-R channel, and plug them in as an Aux source on the receiver? (To be clear: Not trying to get audio out of the Pioneer into Sonos, only Rear channels out of Sonos into Pioneer.)  Thank you...Chris  

Hi everyone. First of all I beg excuses for my english.My room has the following configuration: two stereo Five’s and a Sub (gen 2). Five’s are new. The sub is a refurbished one bought on Sonos site in december ‘21.The sub performs correctly. But two minutes after stopping music reproduction, you can hear one single soft “pop”. This happens also when the Sub is off (flashing green light).Is it normal?Diagnostic report 1879570162Thanx! 

I'm struggling with where to position my Sonos Arc for atmos sound effect.  The Arc paired with two sonos ones as rear speakers.  My room size is 19ft long x 13ft wide and 7.5ft high with the sofa on the opposite wall 19ft away from the arc.  My TV is mounted on the wall and I was wondering;- Would i be better mounting the sonos on the wall or on the TV unit?- If it is on the wall, how high off the ground should it be?- I have seen videos about angling the speaker to gain a better sound.... is this the case? Any help is much appreciated!

Good morning everyone! I’ve been struggling to get the soundbar to work appropriately with my television. I’m constantly having to monitor the volume levels while watching programs because the action will be super loud and the dialogue very quiet. I have the app and see that I only have three settings to work with: bass, treble, loudness. Is there any other function or program I can do to level this out? Surprised there’s no EQ presets to work with.  Let me know your thoughts, thank you for your help. Television: Sony 65” X85J Series LED 4k Model: KD65X85JSoundbar: Sonos Beam (Gen 2)

Version 14.4 not allowing any adjustment on the subwoofer. Please advise…...

Hi guys I having this problem in that for the past 2 days, the Beam only has the left channel working when i was using it with my Samsung TV. Other usage (via Sonos app) works well, with both the beam and surround speakers working correctly. Anyone knows how to resolve this as this really spoils the aural pleasure when watching the tv. Any assistance are greatly appreciated. Thank you

Long time fan, first time poster. (And I know it says Bean, not Beam, above. Why can you edit the post and not the question?!) Two (2) Samsung QN85A TVs - one connected to an Arc and another to a Beam (Gen 2). Stream apps through AppleTV 4K (Gen 1), connected using eARC w/ HDMI 2.1 cables.  When using the above with the DIRECTV Stream app, often, very often, there will be no sound when turning everything on, or changing a channel. If I flip around a bit, it eventually corrects itself, but something isn’t right. It should all just work. And it does, albeit insanely inconsistently. See others having similar issues. Any ideas? (Need DIRECTV Stream for to follow my regional sports teams, otherwise I’d dump it.) 

I have spent hours reading all the different questions/answers on this forum regarding this topic but none have corrected my issue. So I thought if I gave some specifics of my setup, there might be a breakthrough! TV is a Samsung Class 8 Series LED 4K UHD Smart Tizen TV (Model: UN82RU8000FXZA)It does not have eARC but does have ARC which is connected to the Sonos Arc via high speed HDMI. The audio settings on the TV are set to Dolby Digital + and the ‘Enable Dolby Atmos’ button is on. According to the TV menu, this is how the settings should be if I want to receive Atmos. I’ve tried Disney Plus and Amazon Prime movies that show they are broadcast in Atmos but the most I can ever get to how on my Sonos App is that they are playing in Dolby Digital + and I’ve never been able to get the ATMOS logo to appear. I’ve tried numerous movies and shows to be sure. Any thoughts? i purchased the Arc specifically for Atmos and now am disappointed. 

It’s random, happens 2-3 days a wek, but the addition of a Beam 2 seems to have created this issue.Hisense U7GBeam 2Apple TV 4KBefore the Beam it never happened.Any ideas? 

I have been a loyal Sonos customer from the get go but I just can’t understand why they haven’t addressed the loud popping issue in the beam and arc products when customers are choosing Dolby Atmos output. Looking at these forum posts, its across multiple sources (appleTV, Xbox, etc) and across multiple TV types. Why doesn’t Sonos say something about this? Tell us you are working on it. Something.As of now, I am considering trashing my Sonos set up in favor of Bluesound. I just can’t stay with a company/brand that leaves their customers in the dark on a crappy issue.

Hi all and apologies if this has been raised previously.I have recently purchased a fabulous LG C1 tv and the picture is amazing.I have also had some work done mounting it on the wall and the electrician has provided two hidden hdmi leads in the wall. Devastatingly there isn't an optical cable buried in the wall which now would leave me with it visibly attached to my playbase. my question is, Is there a connector that will convert optical to hdmi then I can use existing cables?I can see the sonos converter cable won't work with the playbase.I also have a sky q box but Netflix and Amazon prime are far superior on the tv so ideally would want the sound coming directly from the tv than just the sky q box.hopes this makes sense and any thoughts appreciated Wayne

Hi,bit of a strange problem with my Gen 1 Beam. I don’t see it in my TV inputs list and when I try to connect via the app I get this message - ‘HDMI Arc is not detected. Make sure the HDMI cable is connected to the ARC port and is turned on’. It was connected when I first set it up but dropped its connection. I’m using a good quality 2.1 HDMI cable and have tried another one but the problem persists. This is my second beam and the previous one had the same issue.  So, I’m left wondering if the HDMI ARC port is somehow broken on my TV. My TV is a 2018 LG OLED.  The other only thing I could think of is that the sonos app does drop it’s wifi connection a lot on my phone. But I can’t see that having anything to do with it? The beam and the surround sound speakers I’m using work as intended. I get dolby 5.1 from them, so that’s the main thing. I don’t even know what I’m missing by not having the TV connected via the app, but I’m interested in why it’s not working correctly.  Any ideas for w

When using a Sonos Arc with Amp as surrounds the app now specifies that the Arc needs to be hardwired to the router (regardless of other hard wired Sonos products / Amp). I can’t remeber if this has always been the case or it’s a new requirement. The thing that I don’t understand is that on our shop demo system, neither the Arc or Amp is wired but is setup (and works) as Arc, surrounds w/ Sonos sub. The only difference is a Boost, can you get around it with a boost.

Sony Bravia will not stay connected to Sonos Arc. Switches back to TV speakers. Got it to work once by removing all connections, powering down both units then repowering both units and reconnecting all inputs. However when I shut the system down and turned it back on it went back to switching to TV speakers. Can any one help? 

Folks - I read multiple threads about this topic and am so new to SONOS that I didn’t understand a thing. So here I go again and please explain the possibilities:I bought a Sonos Home Theater system Immersive Set with Arc couple of months ago - as y’all know it comes with an Arc + Sub (Gen 3) + a pair of Sonos one smart speakers The way I have them setup in my media room is - Arc is sitting right below/in front of my wall mounted TV, Sub is sitting on the right side of the TV and sonos one pair are setup in the two corners of the room behind me (behind the couch where we watch from) Now I bought another pair of Sonos one smart speakers - Can’t find a way to link them to the Arc so that I can make the system Arc+Sub gen 3+LS+RS (which already exists) + the two new One smart speakers The only way it allows me on the app is to have them created separately as a Studio pair which then don’t link to the arc! If I do a second product grouping Media Room Add on (2 new one speakers) + the origi

I thought I had resolved this a few weeks ago when I moved my network to a brand new. I submitted an error log, confirmation: 1600564697 Associated Product: 10.160.1.127---------------------------------Play:1: BathroomSerial Number: 94-9F-3E-*******Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.20.1.6-1.1Series ID: A200IP Address: 10.160.1.97WM: 1---------------------------------Play:1: Dining RoomSerial Number: 34-7E-5C-*******Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.20.1.6-1.2Series ID: A200IP Address: 10.160.1.17WM: 1---------------------------------Beam: Family Room TV <----This is the Beam sourcing the TV audio, it does not skipSerial Number: 48-A6-B8-*******Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.23.1.10-1.9Series ID: A100IP Address: 10.160.1.135Audio In:WM: 1---------------------------------Play:1: Kitchen. <---- This is the Play One that is grouped and has audio skipping Serial Number: 94-9F-3E-*******Sonos OS: S2V

I’ve got a Sonos Arc connected via hdmi to a Sony TV, with a gen3 sub. No Sonos products in the house are hard wired to network. I’m attempting to pair an amp for rear surrounds, but cannot get the amp to pair. I’ve tried every trouble shooting step I can think of, including factory resetting every piece of sonos equipment on the network, but cannot get them to pair. Is there a specific sequence that these need to be added in?

 Hello,I’m trying to use the instructions from this Github repo ( https://github.com/basdp/USB-Turntables-to-Sonos-with-RPi/issues ) to connect my Turntable to my Sonos Beam 2.I got a AT-LP120XBT-USB turntable which I connected directly to my Pi 4B via USB.According to arecord I am getting info inside (I can see volume fluctuating), but I get nothing on the speaker.For whatever reason when I open the ip on port 8000, I get nothing on the Server Status.When I tried following this tutorial: https://www.instructables.com/Add-Aux-to-Sonos-Using-Raspberry-Pi/ I got to the mount point part (sometimes I just needed to restart the service for it work)I tried setting the Turntable output to both phono/line.If you have any advice for me, I’d be grateful.Thank you!