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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 30,517 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5987 Topics
J
jwctTrending Lyricist I
posted in Home theater
two wired Sonos products and WiFi

Hi all,Just wanted to share recent observation. For about a year Ive had a playbar, sub and several ones around my home property for a while. The playbar was ethernet hard wired into wifi router, all other sonos kit with wifi enabled. The tri-band (2.4/5x2) wifi router is ASUS (configured as a simple Access Point) ethernet connected into a business grade VDSL2 broadband modem, which also is where DHCP is enabled. Everything worked fine.An arc was added a couple of days ago. From that point, started to get real issues with internet / home network e.g. very slow, random internet connectivity, wifi drop outs, even every few seconds, from all devices, both wired and wireless. First reaction was either modem or router issues, spent several days trying all the usual checks, changes, even rebuilt the entire network from factory resets. No change at all. The router syslog reported a very large number of what looked like conflict issues. By chance I disconnected the playbar from hard wired ethe

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Smilja
4 years ago
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cirrusContributor I
asked in Home theater
sonos beam set up without app.

Have just puchased a sonos beam purely for TV improved audio. How do I connect through a hdml port on my tv without the app. The app will not download through my i-phone. 

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Paul A
4 years ago
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Mike BatistContributor I
asked in Home theater
DVD naar Beam

Ik heb sinds kort de beam aangeschaftHoe kan ik het geluid van mijn dvd speler ook via de beam krijgen??

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M
4 years ago
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AndrewUK10Contributor I
asked in Home theater
Samsung Q7 TV and Arc not working properly

I have a Samsung QE65Q7FNA TV and a Sonos Arc soundbar. When connected via HDMI-ARC it works for a while but then the soundbar stops being the audio output and the TV reverts to its speaker.  If I use optical connection instead this doesn’t happen but then cannot control the volume with the Samsung remote because it is not an IR remote.  From what I’ve read in other threads, this is a known issue for certain Samsung TVs and the Sonos Arc. Does anyone have any updates or suggestions?

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Krishma M
4 years ago
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D OranContributor I
asked in Home theater
Beam Connected to MAC using Optical link - connection and volume control

I recently got a Beam as the speaker for my MAC, from which I play both music and Movies.The Beam is connected through the HDMI->TOS cable into a Thunderbolt hub’s SPDIF port.I have two problems, one an annoyance, the other more serious:I can’t control the volume through the MAC volume controls. Only the volume slider on the Sonos S2 Controller app can change the volume. After sitting idle for a while, the Beam reverts to the first item on my Sonos Favorites list and no longer is set to output through the “TV” music source. I have to manually go to the Sonos controller App, right click on the “TV” source, and select “Play Now”Any clue on these two problems?

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106rallye
4 years ago
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B BContributor I
posted in Home theater
Issue with Sonos One SL not showing up in application.

I have 4 Sonos One SL speakers in my house.  For the previous 11 months, everything has worked great.  Starting last month we can only see all the speakers on my android phone and the app on my Imac.  My wife is not able to see or control any of the speakers on her android phone.  We have uninstalled the app and reinstalled the app on her phone.  I have unplugged and restarted all of the speakers. Any ideas?

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Paul A
4 years ago
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TurleyweContributor I
asked in Home theater
Sonos Beam cuts out

My Sonia beam tv audio regularly cuts out with my Samsung tv. Diagnostic number is  

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controlav
4 years ago
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TheRealMamilContributor I
asked in Home theater
PS4 Audio sync issue

Having serious trouble with PS4 audio delay. Philips Hue Tv with Sonos Beam and two One surround speakers. Virgin TV box is fine - it connects to TV via HDMI and is always in syncPS4 is only in sync if it runs PCM and that’s only just, on Dolby its miles off with the picture ahead of the sound so no way of fixing it.AV amp has no issues syncing the two so the issue is a Sonos one… at this point in time having tried every combination of cables, optical and HDMI, it is not possible to have Dolby out of my PS4 and it be in sync, which is extremely annoying as I watch Prime/ Netflix and Disney+ through the PS4 and Game quite a bit. Right now I would like to send it all back but I rather stupidly believed the hype and thought it would actually work so threw the boxes away.Anyone want £790 of stereo PCM speakers? Not me… How do I get a refund - this is junk. 

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T
4 years ago
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TrixtaContributor I
asked in Home theater
Fetch TV to Sony Bravia ATV3 TO Beam + Sonos Ones

Hello,I recently bought a Sonos Beam and two Sonos ones as surround speakers.The beam is connected to my Sony Bravia ATV3 via the ARC HDMI port and my Fetch TV is connected via HDMI port 2 If I play YouTube or Netflix straight from Sony TV, I get surround sound via the Sonos. However,  if I try to play the same content now via the Fetch TV device,the content only plays on the beam speaker. There is no surround sound from the Sonos Ones. The Fetch box has dolby 5.1 enabled on its audio settings but doesn't play its content via the TV to sonos in surround.I have also tried to get the Sonos beam connected via the optical connection to the TV but that didn't make any difference. I was told that the HDMI via ARC offers the best sound for the beam /Sonos One.Do you have some advice on how to the Fetch TV box working in surround sound? 

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T
4 years ago
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u2michelContributor I
asked in Home theater
Audio delayed to the video (Sonos Beam)

Hey guys, how are you?Please tell me that there is a solution for Audio delayed, on my SONOS BEAM + TCL 50DP648.The audio is always behind the picture.This is my first SONOS, I liked it a lot, I don't want to return it.But the delayed audio problem bothers me a lot. researching here and there, I arrived at this item to solve.Can you tell me if this will really solve it?I found this item: https://www.amazon.co.uk/Proster-Digital-Converter-Dolby-AC3-Bi-directional/dp/B07JBWW5PB/ref=sr_1_1?dchild=1&keywords=PROZOR+Digital+Coaxial+to+Optical+SPDIF+Toslink+Converter+Support+DTS%2FDolby-AC3+192KHz+Bi-directional+Digital+Audio+Converter+with+Optical+Cable&qid=1599044108&sr=8-1 hope I can solve it. Thanks so much!

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T
4 years ago
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JessealfredoContributor I
asked in Home theater
Sub and Speakers won't configure to my new Arc.

I replaced my Bar with an Arc. Now the sub and speakers won’t configure, I’ve already tried rebooting everything, it didn’t help.

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Mark P
4 years ago
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GilzContributor I
asked in Home theater
Atmos not working on Sonos Arc

Hello, I’ve recently upgraded to a new Sony Atmos eARC HDMI capable TV and Sonos Arc but am not getting the Atmos logo in Now Playing? TV is Atmos ready, Disney+ identifies output from TV app as Atmos, Sonos Arc is connected to eARC HDMI output, TV settings show eARC is active and outputting DD+ audio. I’m stumped. Any help greatly appreciated please. 

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G
4 years ago
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LjStrongeContributor I
asked in Home theater
Arc Wall mount and "Magnets"

Hi AllAfter shelling out good money for the Arc, I thought I would attempt to save some money on the wall mount (Yes I realise that is ridiculous tight after spending 800 quid on a soundbar) I therefore purchased a third party wall mount for less than half the price of the official mount. I wasn't actually aware that the “Official” mount uses magnets to “sense” when it is wall mounted. So now I have my sonos looking beautiful and sounding great, but I have a niggling feeling that there is some additional EQ adjustment that ideally needs to be done to lower the bass resonance. Sonos support has confirmed that the official wall mount will adjust the EQ once it “Senses” the magnets in the mount, but I cant get any more information than that. No one at sonos appears to be willing to give me more info, I appreciate that they want people to buy the “Official” mount, but forcing people to buy proprietary mounting kits is a bit of a pain.  Can I add a magnet strip (similar to those that go on

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Simon B
4 years ago
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mathieuroegiersContributor I
asked in Home theater
SUB setup error

Impossible to connect my sub. I tried all the factory resets, restarting routers, and so on.. First it tells me “Added a sub to your playbar”, and then, when preparing the speakers in this room to work together, it always gives me sub setup problem… Everything is powered and well within router range. I even changed the time and date to the correct setting… My entire system and all products are up to date. It eventually goes to Audio Setup Problem (“your products can be tuned later in the settings from this room”)...When I go to the room afterwards, the only thing I can do is remove the sub. It shows as a ?, and I cannot set it up later.  The system always used to work. After coming home one day, the sub for some reason wasn’t connected anymore, and now does not allow to be reconnected.  Sonos is nice when it works, but the amount of times it makes your blood boil is making this system less and less worth it!!

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Rowena B.
4 years ago
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m4mazzottiContributor I
asked in Home theater
Sonos Living Room Setup

Hello There Sonos Community! I am considering going all in with sonos products for my new living room, but I need to clarify a few points. Desired setup: Sonos Arc - Connected to the TV via HDMI and Connected to the network via a ethernet cable Sonos Sub (gen 3) - Connected to the network via a ethernet cable Sonos Amp + 4 in Ceiling Speakers - Connected to the network via a ethernet cable  As all devices will be connected to the network via ethernet, I plan to disable wifi. My understating is that as the Arc will be connected to the TV, it will "orchestrate" the other speakers. Which means I won't need to connect the Sub nor the Amp to the TV. Is that right? Will the act be able to create a "5.1" experience (arc+sub+in celling speakers)? I wanted to use the 4 Ceiling Speakers to create an immersive TV experience, I plan on installing 2 on top of the TV and on behind the couch. But, from what I read, as this are passive speakers connected to a single amp, I would get the same sound

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Rowena B.
4 years ago
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svc769Contributor I
asked in Home theater
What is that noise??

Hello. I use only sonos beam mainly as t.v. speaker. every few days a strange noise is coming out of the left side (  I don't really know how to define that ). It ends only after removing the electricity plug. I couldn't find a way to attach the soundtrack file here. 

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S
4 years ago
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RossihContributor I
asked in Home theater
Updating sonos beam

We cannot get our new beam Sonos speaker to work and cannot work out why. We have tried all the things listed in your support pages and get the error 30 message every time. I have tried on a number of devices, reconnected the internet, phone, speaker etc. Still no luck and 4 others have tried with their devices and they cannot get it going either. we would really appreciate some support with this ASAP. Thanks    

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Airgetlam
4 years ago
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benaaaaaContributor I
asked in Home theater
18.6tb of data down.

I have 9 Sonos devices connected and have what I think is my beam chewing up a tonne on data.it’s used for tv via arc connection so not much streaming of music but currently showing 18tb down and 493gb up over a few weeks.It’s not constantly playing music but audio from the TV. I use sonos app daily and it’s not playing audio or using any services.  what could be causing this?

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B
4 years ago
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cougcoolContributor I
asked in Home theater
Arc clips when used with Samsung Frame

I have an odd issue , every now and then the sound from my arc clips, I don’t notice it from the other speakers sl’s or the sub and it only occurs with my TV . The TV is a 2020 samsung frame . I changed all the HDMI cables to 2.1’s , When it happens if I switch to streaming it goes away . TV audio is set to auto. the only way to make it stop is to unplug the ARC . and again it is very random . 

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Airgetlam
4 years ago
D
dansmith21Contributor II
asked in Home theater
No noticeable surround effect from Arc.

I recently bought/installed a Sonos Arc, connected via HDMI to a Sony X900H TV.I’m generally quite happy with the sound quality, but was disappointed that I didn’t hear any noticeable surround effects. I hear a bit of left-to-right movement, but nothing front-to-back. There are no obvious configuration problems—I’ve confirmed via “About My System” that it’s getting a 5.1 signal (and Atmos when available); I’ve run Trueplay tuning.Some reasons I might not be noticing surround effects:It’s not going to work in my room, due to wall/ceiling dimensions or furniture configuration. I’m doing it wrong. Need to find & tweak a setting somewhere or do tuning differently in order to make it work. It’s one of those illusions where you don’t experience it until you stop thinking about it. It’s subtle, but I’ll notice it eventually. I’m expecting too much. A soundbar is not a surround sound system, and isn’t going to sound like one. The advertising about a multi-dimensional soundstage is mostly j

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Airgetlam
4 years ago
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Benkenobi90Contributor I
asked in Home theater
I lost my 2 Play 1.

Hi everyone I Lost my 2 play 1 on my network today…They are connect by WiFi, and when i try to reconnect them it doesn't work…I have another device (one SL) which IS still on my WiFi and works.I've tried to reinitiate them but unsuccessfully. It appears when they are directly connected with LAN but they don't work on wifi… Do you have any ideas ? Best regards Benjamin 

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Mark P
4 years ago
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rkay92Contributor I
asked in Home theater
Sonos Beam sound stopped working.

Hi yesterday my Sonos beam was working fine with TV - no issues. Today I turn tv on and no sound - I checked all settings on tv and all is the same - HDMI connected via arc port - Simplink is on and still connected to my remote but no sound coming out. Sonos App will not connect to simplink even though it is on. Sound still works via music/app just NOT the tv. My LG tv is less then 12 months old and had no issues previously. Have tried turning off + unplug tv + beam from wall - no change new HDMI cable - Sonos app doesn't even pick up the new cable so put the other cable back in Factory reset the beam and set it up in Sonos App again - no changeTV says it’s all connected - set on arc (audio out - HDMI-arc), simplink is on and working on magic remote but still no sound Please help! Tried everything - was literally fine yesterday so have no idea what’s happened. I am unable to call support due to my work hours

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Mark P
4 years ago
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yuvalfrrAvid Contributor I
asked in Home theater
Sonos Beam not sounding in both sides.

Ok so I just purchased the beam. Very happy with sq considering size and price. But I do have a problem. When listening to music for example you will hear the center and left side of the speaker. The right is simply non existent. Could this have to do with my asymeyric living room? Where the beam is at, on its left around 12 inch space there is a wall, but on the right side (non existent side) there is open space. Be aware I didn't true play the system yet. Waiting for lock down to end and bring a friend with iPhone. Thanks

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Mark P
4 years ago
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Anton987654321Contributor I
asked in Home theater
Beam making a high pitched hum when power is switched off.

Hi all, my Sonos Beam is making an annoying high pitched humming sound when switched off. It is not constant but almost on rotation with the hum lasting between five and ten seconds followed by silence for five to ten seconds and repeats. The Beam is in our bedroom so particularly annoying as last through the night. We have tried switching off and resetting but to no avail. Any help appreciated, thanks Anthony 

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Simon B
4 years ago
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BrodoContributor I
asked in Home theater
Left surround disconnecting when phone connects to 5g wifi network.

Oddly enough, either the sub or left surround disconnects when my phone running the sonos app connects to the 5g wifi network instead of the 2g one. Anyone faced something like this before? Would really like to be able to use my 5g wifi lol.

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Rowena B.
4 years ago
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