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Hello to everyone,

 

I just got a playbar and connected to the TV and I works great. My problem is that I'm not able to connect to my account from the app. I can connect  well from the website but not from the app, meaning I can't use the services like napster or Spotify. 

It keeps saying that the email or password is incorrect and I don't understand why. I've tried changing it twice already but I still have the same problem.

 

Any idea why ?

 

Thanks a lot

 

Romain

If you’ve tried the processes in the manage your account FAQ, then I’d recommend that you call Sonos Support directly to discuss it.

Hello again and thanks for your answer. Indeed I had tried to do the things in the faq but still hadn't worked.

Anyway I re setted the bar and now it works.

 

Thanks again 

 

 

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