unable to connect to my account

2 replies
101 views
Translate All

Hello to everyone,

I just got a playbar and connected to the TV and I works great. My problem is that I'm not able to connect to my account from the app. I can connect well from the website but not from the app, meaning I can't use the services like napster or Spotify.

It keeps saying that the email or password is incorrect and I don't understand why. I've tried changing it twice already but I still have the same problem.

Any idea why ?

Thanks a lot

Romain

Connection Issue

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

If you’ve tried the processes in the manage your account FAQ, then I’d recommend that you call Sonos Support directly to discuss it.

Bruce

AirgetlamAnswer

If you’ve tried the processes in the manage your account FAQ, then I’d recommend that you call Sonos Support directly to discuss it.

Translate

Bruce

R

RnbqAuthor

Contributor I

Hello again and thanks for your answer. Indeed I had tried to do the things in the faq but still hadn't worked.

Anyway I re setted the bar and now it works.

Thanks again

Translate

Sign up

Login to the community