Answered

unable to connect to my account

  • 14 December 2022
  • 2 replies
  • 79 views
R

Hello to everyone,

 

I just got a playbar and connected to the TV and I works great. My problem is that I'm not able to connect to my account from the app. I can connect  well from the website but not from the app, meaning I can't use the services like napster or Spotify. 

It keeps saying that the email or password is incorrect and I don't understand why. I've tried changing it twice already but I still have the same problem.

 

Any idea why ?

 

Thanks a lot

 

Romain

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Best answer by Airgetlam 14 December 2022, 18:44

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2 replies

Airgetlam

If you’ve tried the processes in the manage your account FAQ, then I’d recommend that you call Sonos Support directly to discuss it.

Bruce
R

Hello again and thanks for your answer. Indeed I had tried to do the things in the faq but still hadn't worked.

Anyway I re setted the bar and now it works.

 

Thanks again 

 

 

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