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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,992 Topics
  • 30,529 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5992 Topics
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KromannContributor I
asked in Home theater
Sonos S1 vs. S2

Hi,I have Sonos Connect connected to my active B&O speakers and an active subwoofer (for music only).My TV is connected to the Sonos Playbar.In my kitchen I have two Sonos Play 1 (stereo).I would like a Sonos One SL in my home office.But is this possible?I like to keep the Sonos S1 app. and does not need the extra features that are in the new version.So the question is quite simple, can I integrate a Sonos One SL into my current setup and still use the 'old' app and continue streaming audio to all my devices? Best regards,Kromann

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Rowena B.
3 years ago
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Phipsi ZetaContributor I
posted in Home theater
Beam Issue not setting up with Samsung TV

Hello ,Still trying to resolve set up with my New Beam.    Its an older Samsung Model TV.  HDMI ports don’t support ARC.    I had issues getting my older Playbar to work, but was able to finally get the optical port to work on the TV.     Now, I have moved the older TV downstairs and trying to hook up a BEAM with it (smaller space) and can’t get the optical adapter to work.    Makes me think the optical port on the TV was bad.   Any ideas how I can bypass this?  Could the Optical port on my Sumsung TV be a different size that the adapter sent by Sonos?    Airgetlam, hoping you might weigh in.     Thank you, Mark 

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Mark P
3 years ago
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marlishContributor I
posted in Home theater
Sony KD-65XH9005 not connecting via eARC to Arc

Only just bought this TV. I’ve had an issue with the TV where it wouldn’t turn on so Sony have replaced  the motherboard but now I cannot get the eARC to connect to the Arc, before it went wrong all was fine. Currently connected via Optical so I know the cables work - error message the TV was showing is ‘TV speakers active due to Audio system communication failure’. Up to date firmware on everything. Unplugged everything and re-started correctly, I have a Beam which also has an issue connecting to the eARC so I am presuming it is the TV but seeing if anyone else has this comparability issue & any ideas?Many thanks in advance

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Rowena B.
3 years ago
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Bestever59Contributor I
posted in Home theater
LG oled65cx losing sound

I got the new LG 65CX tv and sonos arc sound bar last July I’m having issues sometimes of losing sound from my sonos arc when I change over the channels on my sky Q box or even when I watch Netflix or the RTÉ player, the sound will eventually come back after 30 seconds or even longer sometimes, I have got on to LG but they are giving me the run around for the last 3 months asking me the same questions and that they are looking into it.

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G
3 years ago
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Henrik-NygrenContributor I
posted in Home theater
Surrounds (2xOnes) and Sub: Suddenly stopped working

I’ve had the same sound setup for three years now. One Playbase, one Sub(gen2) and two Ones(gen1) for surround. A few days ago I suddenly discovered that the surrounds and the sub no longer works with tv or music. They are connected to each other in the app (S1). But wont start playing anything. I’ve tried a lot of different scenarios from what I’ve read about in this forum and elsewhere. A few things i’ve tried:Reset the sub, and the two ones and add them again. But they still won’t work. Reset the whole setup with the Playbase, surrounds and sub to set ut up again, but it didn’t work. Reboot the router and all speakers and that didn’t solve the problem either.I can control them all in the app like for e.g. turn off status lights but I can’t control the sound at all. It’s like they’re all connected but just not sounding.Anyone who’s experienced the same issue?

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Paul A
3 years ago
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Arvid JContributor I
asked in Home theater
Sonos beam as my only soundsystem showing 5.1

Hi all!I’m only having the sonos beam connected to my TV (sony bravia X800h or XH80) and it’s showing an audio input of Dolby Digital 5.1, while the beam should only be 3.0. So, my question is, should it be on Dolby Digital 5.1 or on 2.0? And if it should be on 2.0, do you know how to change that?Greetings, Arvid!

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J
3 years ago
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Mart JContributor I
asked in Home theater
Lost surround pair, reset all, now can't see on app after failed connection attempt

Hi,Thanks for reviewing, got a strange issue with my setup, hope someone can help :) …Not too sure how long it’s been like this since I started playing with the setup today.System setup:S2 appPlaybar, wired connection, with pass though going to a TVSub, wireless connection2x Play 1’s, wireless connected acting as surrounds.room size, 3.5 Mtr x 7 Mtra basic 5.1 setup. I’m aware of at least 2x app updates (including the new second sub update) since my setup was fully working.I noted that the surrounds weren’t producing any sound, and that that they where identified as “?” within the app.so Steps tried.rebooted both the Play 1 speakers, no change. removed the surrounds from the room setup, unable to see as individual products, re scanning can’t find them. wired 1x speaker in and reset, noted update on the speaker, applied this, then repeated with the other, then setup a test pair, working, no problem. attempted setting up to Playbar and sub, it went through the stages of connecting, then

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Paul A
3 years ago
e1035116
e1035116Contributor I
posted in Home theater
Sony A9G Sound Set-Up with Sonos Playbase & Comcast xFinity x1 Cable Box

Purchased a new 65” Sony Bravia A9G Master Series…….and I am trying to integrate it with:Comast Xfinity X1 Cable Box + Remote Sonos Playbase with Digital Optical Sound CableFirst off, it is a maddening dumpster fire of an effort to understand how to get the Playbase and the Sony TV audio volume to work together either with the Sony remote or the Comcast remote.The main issue is how to please my demanding wife  who is roasting me daily (475 degrees until crispy) who wants a single remote to control both audio and cable box that is fully synchronized. I don’t how I did it, but I got the Sony remote to control everything on the Comcast cable box EXCEPT for the Sonos Playbase volume. Numerous attempts to pair the Sony remote for Sony TV volume control to the Sonos Playbase failed; however, was able to pair the Comcast remote to the Sonos Playbase. In this scenario, demanding wife has to use two remotes. The volume up/down is with the Comcast remote does not seem to track properly, so you c

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e1035116
3 years ago
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Dr zContributor I
asked in Home theater
Volume issue

Just tonight - my arc only goes up to 15 volume.  I will turn it up it stays up for one second then drops down to 15. I have two other amps in different zones that work fine .  I disabled Alexa , everything is updated . I’ve only had this for three months so imreally nervous and upset . Please help!   

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Mark P
3 years ago
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GoredoughContributor I
posted in Home theater
beam wont connect to TCL Roku tv

Just about ready to return this useless product. I’ve followed the set up instructions but no joy. Is this product just ****? Regretting this purchase. Maybe Bose?   *Moderator Note: Modified in accordance with the community guidelines.*

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K
3 years ago
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futurecrnawebbContributor II
asked in Home theater
Connectivity

I am waiting to pick up my arc next week. I just got the 5's today. I can't use them with my TV unless I use the 3.5mm jack. I wanted to will I be able to pipe the sound from my TV through them once I have my arc connected?

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Airgetlam
3 years ago
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Delorean937Contributor I
asked in Home theater
Sonos Subwoofer will not connect to ARC.

So over the the last 8 days I have had trouble connecting this system to my network. I have a Sonos ARC, Subwoofer and S1. The subwoofer will only connect to the ARC with an Ethernet cable and not over WiFi. I’ve tried restarting and resetting the subwoofer and the ARC a number of times. However I find that the Subwoofer will connect to the S1 over WiFi perfectly without issue but the ARC. I welcome any recommendations to get this working as I can’t have the subwoofer connected to Ethernet where it will be stored.

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Simon B
3 years ago
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SteffiContributor I
posted in Home theater
Q90T always favours ARC

At night I switch to use Bluetooth headphones but the Q90T always switches audio back to HDMI/eARC 

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S
3 years ago
Y
yancydContributor I
posted in Home theater
cannot register (1) Sonos One SL

I have  a beam, sub and (2) one sl.  (delivered yesterday) after many hrs finally got everything running.  Today decided to move the one’s to different location in same room.  Have rebooted everything several times, deleted and reinstalled app several times. Have the beam, sub and left one sl registered but cannot register the right one sl now get message “not registered”.  Click the wrench icon goes to “confirm your product”.  Clicked “link to my account” and says “account update complete”.  Click “done” and goes back to One SL  (right) not registered.  Have gone thru the cycle several time with same results.  I’m beginning to think buying this was not a good move.  

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Paul A
3 years ago
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J_DudeContributor I
posted in Home theater
Reconnect Sonos Arc after Internet reconnection

New to Sonos, just purchased SONOS SE. I connect to my Internet modem via a wired connection. Is there a simple way to reconnect if the modem loses power and reboots?I had to unplug/replug the Arc to get it to reconnect. I could not figure a way to reconnect using the app.

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J
3 years ago
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PolitejrContributor I
posted in Home theater
Sonos beam bluetooth

Hello, I have just bought Sonos Beam. In Mediamarkt says has Bluetooth but I can't connect with Android TV Box by Bluetooth.  Help!!! Thanks in advance 

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J
3 years ago
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MichaelchamiContributor I
asked in Home theater
sub gen 3 not connextinf

I have been trying to connect my sub gen 3 to my existing media room which has 2 Sonos five speakers. It completes the set up but it never appears in my system and I cannot get it to connect. I have tried resetting it several time and reinstalling but nothing works. What else can I do? Thanks

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Airgetlam
3 years ago
S
soraya13Contributor I
asked in Home theater
Sonos beam disappears from the system

Hi there, I have two Sonos 1 and a Sonos Beam and whenever I want to play music and link all three devices, it’s impossible to do so as the Beam is missing. I have chatted with Sonos about this issue two times and they helped me fix it for a bit however after a couple of hours the beam disappears from the system again. The beam is relatively close to the wifi and router but not close enough to add an ethernet cable permanently - which also goes against the purpose of having wifi speakers!This issue has been going on for months and I decided to let time pass by to see if they were coming out with an update to fix this issue but I haven’t noticed any improvement.If anyone has had this issue in the past and overcame it, I would love to hear your solution! Thank you so much in advance!  

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Mark P
3 years ago
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TheHansWurst21Contributor I
posted in Home theater
Sonos Beam wont receive Dolby 5.1 over TosLink / HDMI

Hey folks,so I got my Sonos Beam hooked up with 2 PlayOne's + 1 Sub. Unfortunately surround sound does not seem to be working. Here is what I've done so far:- Tried my AV-Receiver and a connection over both TosLink + HDMI ARC- Tried my PC's soundcard over TosLink (card is 5.1 enabled)- making sure the source is actually 5.1 (tested netflix / youtube / BlueRay videos)- Sonos S2 App alyways says: PCM Stereo 2.0 I don't get why? Any ideas? Cheers!

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T
3 years ago
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Mattyal86Avid Contributor I
posted in Home theater
pair surrounds

Hi, I just bought a beam. Unfortunately when I go to pair my surrounds they do not appear while searching. Unfortunately my arc hdmi was not detected either so have had to use optical output. Is this why I can’t pair my surrounds?

652
M
3 years ago
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ckmjochContributor I
asked in Home theater
Sonos Beam Audio Cuts Out Periodically When Streaming or Watching Cable

Hello, I have a Sonos Beam connected to a Samsung Series 8 through optical. Recently we have found that anytime we are streaming something on our Firestick 4K (ie Netflix, Disney+), the audio will stop intermittently for a second or two and then resume. This occurs every hour or two. I am not sure why this is occurring, as we have everything connected correctly that I am aware of and streaming with internet capability up to 1000 mbps (using Nest Mesh Wifi). Diagnostic Number is 457558198

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Annazel S
3 years ago
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hardmanjContributor I
posted in Home theater
Glitchy satellite speaker

Hi, I have the arc with a sub and two One SL’s as a surround set up. The rear left speaker has been really glitchy. It either drops sound or belts out bits at high volume intermittently. It performs well when it’s disconnected from the arc, either as a standalone or connected in stereo with the other satellite. Software is all up to date. Can anyone help?

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Airgetlam
3 years ago
3
36DuffContributor I
posted in Home theater
App does not connect after using HDMI connection with TV

I set up my Beam, Sub and two One SL’s and the app worked great, once I used my tv through HDMI ARC the app no longer connects?  The only way I have been able to fix it is but completely resetting everything, other options or corrections?

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Airgetlam
3 years ago
B
br77waContributor I
posted in Home theater
Sonos One SL Connection issues to existing sonos network

I have a Sonos Bridge with 3 existing Sonos products Play 5 (Gen 1), Play 3, and Play 1. It has been working fine for many many years.I have just purchased a new Sonos One SL and want to add it to the network. I have followed all the prompts including a reset and the closest I have reached to connecting it is that it shows the device is when it is connected via Ethernet cable and in the sonos app it asks to connect the Play 1 but holding the Play/Pause and Volume up button at the same time.  As the Sonos One SL does not have these buttons I have tried every combination of the buttons on the device with no result.Appreciate any thoughts anyone has.

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Rowena B.
3 years ago
J
jmrenardContributor I
posted in Home theater
Sonos Arc & KD65XF9005

I own a Sony Bravia KD -65XF9005I have just bought a Sonos Arc and a pair of Sonos One SL.I mainly watch movies on Netflix with the subscription that provides 4K and Atmos on Selected movies.When playing such movies, I do not get the Dolby Atmos information on the Sonos App.On supposively Atmos movies when looking at the Sonos Arc details it show Dolby Digital Plus and sometimes PCM 2.0Is there something that I have missed or is it a TV limitation, which mean I never be able to benefit from Atmos?BTW, by “safety” I have installed a high speed HDMI cable Thanks for your help.

5972
G
3 years ago
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