Beam emitting sound at volume level 0

Are you sure the residual sound is coming from the Beam and not from your TV?

Yes, that was also my first guess but I put my ear to the beam to make sure and the sound was coming from it.

Mvh.

Torkil

As a first step, I would try a simple power off of all and wait a couple of minutes and power all on again and see if that resolves the issue. If that doesn’t work them I’m curious as to what happens if you switch to using the Sony TV remote instead (over CEC - called ‘Bravia Sync, I believe, on Sony devices).. also switch off infrared on the Beam as part of the test, thats assuming you’re using the TV’s ARC/eARC port?

Power cycling the beam or the chromecast will fix it. Rebooting the TV probably aswell, but just turning it off and on again with the remote won’t. I haven’t found a reliable way to get it to reinitialize sound short of going to the TVs settings and flipping sound from external to internal speakers and back again. 

I haven’t tried with the TVs remote, I’ll do that. I’d wager that doesn’t make a difference though as the TVs onscreen volume is moving just fine with the chromecast remote.

Beam is in the ARC port yes. I’ve now turned IR off for the beam in the Sonos app but I don’t think it was used for anything? The chromecast remote uses bluetooth to talk to the chromecast and the chromecast uses CEC to control the beam if I understand it correctly.

Thanks for the suggestions.

Mvh.

Torkil

To ensure the TV remote has ‘control’ maybe just temporarily remove the Google TV and it’s CEC control to see what happens - you might need to power things off completely though, to setup the handshake between the TV and Beam again.

If I remove the Google TV everything will work for sure, as the rest of the setup has been running with no issues for several years. 

I just tested, albeit without the issue being present. Both the TV remote and the Google TV remote will control the sound on beam in an identical fashion with the TVs on screen volume moving in the same way. The Google TV is configured to control the sound via the TV.

Mvh.

Torkil

There seems to be some reported issues with the Google TV remote controlling volume on some TV’s - I did find this link:

https://support.google.com/chromecast/answer/10094150?hl=en

I’m not sure however if the information in that link may help you, but by all accounts, this seems to be a Google TV issue with the Sony TV - is the TV & Google TV software, both up-to-date? If so, I would perhaps give Google Support a call and see if they can suggest anything to try on their device.

Thanks for the link. I agree this is most likely an issue with the Google TV/Sony interaction. Both devices are fully updated. 

I am also pursuing this with google. Trying to get past the “have you tried a reboot/reset” first level support currently. 

I do find it odd that the beam can emit sound when even the sonos app has the volume at 0 and I am hoping fixing that might shed more light on the whole thing. 

Mvh.

Torkil

The display is obviously showing a zero value but the Beam is a speaker that plays what is sent to it at the given volume - the fact it all works perfectly without the Google TV in the mix, tends to point to the issue being the interaction between that device and the TV - it’s probably something incorrect that the Google TV or the TV itself is doing within the CEC (control) protocol and it might be a case that a firmware update will be needed to fix things. See how things go with Google Support and perhaps let us know the outcome, as it may help ‘others’ who perhaps may come across this issue.

I’m not familiar with audio protocols but that sounds odd to me. That would imply that the volume level is embedded in the stream, is that so? 

I would think the sonos should be able to silence any audio feed regardless of the source if it is told to go to volume 0.

Mvh.

Torkil