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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,252 Topics
  • 32,098 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6252 Topics
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EmpireContributor I
posted in Home theater
Multichannel PCM with RTX3080 and LG C9

Hello!I have the following problem:I want my ARC (with SUB and 2x One SL) to play Multichannel PCM in games over my PC (RTX3080).I have my PC plugged into my TV (LGC9) over HDMI 2.1 and I cant get my Sonos Setup to play 5.1 / 7.1 (only stereo).I tried every possible setting on my TV and I know that it should be Passthrough with Bitstream selected.  What am I doing wrong?Can someone please help me?  Kind regards Some pics of my settings: 

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3 years ago
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Flyfisher71Contributor I
asked in Home theater
passwords

I’ve just tried to setup my new Playbar. It seems there’s a discrepancy between the password on my Sonos App Account, and the one on my Sonos Account. Despite several attempts at resetting via the link emailed to me, it does not cross over to the App. This prevents me from completing the setup of the Playbar. How can I start both afresh to try & match passwords and end this incredible frustration?Please help!!!!

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3 years ago
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Simon321456Contributor I
asked in Home theater
Help pls - Beam with Panasonic TV (stopped working)

Afternoon I've got a Panasonic TX-43FX550B Aside from being a rubbish TV, my Beam stopped working when I changed routers I can connect the Beam to my Sonos app but when I try to connect to the TV the app tells me to switch Viera link on. There is no option to do this ok my TV, so I assume my TV does not have it So I can't progress with adding the BeamNote: this has worked before, and I've actually gone back to the router that was fine, so I've no idea why this Viera link issue would occur now Any suggestions gratefully received    

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3 years ago
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Kristian.RContributor I
asked in Home theater
Cannot add surrounds to Beam

I'm not able to add my surrounds to the beam. All devices are listed in my system but when I try to add anything to the beam I get an error "there was a problem adding your surrounds. Check the network connection and make sure your products are powered on".I've tried factory resetting just the SL surrounds and then all devices, but that has not helped.  Not sure what else to try, please help

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3 years ago
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kevinm1984Contributor I
asked in Home theater
Pairing One SL with Beam as stereo

I was told I could connect a pair of One SLs with my Beam as remote stereo but can only find an option for Surround.

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Ken_Griffiths
3 years ago
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IdiocyContributor I
asked in Home theater
LG Oled + Arc does not work for Atmos. settings on TV flashing.

No sound at all after set up. Sonos app saying set up is ok. Settings ”flashing” on tv. When hdmi disconnected from arc tv sound works ok. 

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Ken_Griffiths
3 years ago
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Mike3007Contributor I
posted in Home theater
Sub woofer issues-Is it worth it given the issues they have?

Hello,  I recently purchased the ARC and after some thought decided to purchase the GEN 3 Subwoofer from Bestbuy.  Was excited to try it out but after one hour it stopped working.  Could not keep it connected.  Did all the trouble shooting, followed all the directions but no connection.  Spent over an hour with SONOS tech support but never solved the issue and upon his recommendation, it was returned.Without the subwoofer I find the system a little underwhelming and am considering returning the ARC and looking at Samsung or Sony instead.  With the cost of this system I should not be having this problem.  Makes me wonder what will it be like when the warranty is expired.My question, particularly for those that have gone through similar issue, should I try again with another sub or should I just return while I can and try a different sound bar.  It has been very frustrating to spend that kind of money and then spend virtually hours trying to sort out. Your feedback would be appreciated. 

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Airgetlam
3 years ago
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TucanContributor I
posted in Home theater
Sonos Arc no longer showing in app

Hi! After the 12.2.2 update, my arc is gone from my app. I can see my Sub, but not the arc. I cannot configure either of them, and I cannot get the arc to use the wired connection instead of the wireless. Can anyone help? Thanks!

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3 years ago
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Bbryan87Contributor I
posted in Home theater
sonos beam not connecting

I just received my sonos beam and for 3 days it worked perfectly fine today it no longer is playing the TV sound it only plays music from the sonos app. Why is it no longer connecting and what are my options on a return?

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Airgetlam
3 years ago
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tjleonardContributor I
posted in Home theater
Sound cutting in and out frequently

I have been having trouble with my Sonos Arc. I just received it in the last few weeks and the audio cutting out is driving me crazy. Sound Cutting in and out:The issue I have been having with my Sonos Arc is where the sound cuts out for about ¼ to 1/2 a second and comes right back. I can watching flawlessly for an hour and it not happen, and then it happens every 5 to 10 seconds.  Setup:TV: LG UN8500, pass through turned on, if I change this to PCM or auto, instead of cut outs, I hear a kind of staticky weird slight garble?SYSTEM: Sonos Arc paired with two rear Sonos Play One SL, for surround sound speakers, and Sonos sub gen 3STREAMING DEVICE: Nvidia Shield Pro (2019) My issue: I have been experiencing the sound cutting in and out on my Sonos Arc during playback. I am using 8k hdmi cables. I mainly watch with Plex, but also happening in Netflix.  I went ahead and submitted diagnostics a few minutes ago, 159989773, just in case it’s useful. 

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3 years ago
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h3mAvid Contributor I
asked in Home theater
Trueplay on iPhone 12 Pro

I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?

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3 years ago
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Ice89coContributor I
asked in Home theater
Buzzing noise with Sonos Beam

Hi everyone,  I hope someone can help with this annoying issue I have with my beam. I had it for less than 3 months and first 2 months, it worked perfectly fine. A monrh ago it started producing a loud buzzing noise that is only present when something is being played, could be anything from a youtube clip to a netflix movie. Same issue always. It is very disruptive and it is actually louder than the sound of the media being played so using when it makes this noise is impossible. The noise went away for two days after a firmware update but came back after 2 days. Rebooting only solves rhe problem for an hour or two then it comes back. No changes to my setup since owning it e.g. router is still 1 meter away and no new devices have beem connected. It is vert disappointing as I paid a lot of money for this thing and now it is useless in just 3 months . I hope there is a solution otherwise I might have to return it. Does any know what is wrong or how to resolve this issue?  Confirmation of

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3 years ago
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SreeramContributor I
posted in Home theater
Sonos ARC keeps disconnecting

Hey SonosI have an Sonos ARC SL and I use it as a sound bar for my TV and also stream music from my phone.While the ARC works fine with TV, it constantly cannot connect to my phone. I keep getting this message on my phone. “Unable to connect to SONOS”. No matter what I do, I keep getting this.I play a lot of music and this is annoying me a lot. Can you plz provide a fix for this? I have already submitted the diagnostics. Here is the confirmation number: 1484343487.

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3 years ago
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olddirtfish450Contributor I
asked in Home theater
Group non-Airplay products not working

I have a Sonos Amp in one room, Sonos Play:1s setup as a stereo pair with a sub in another,  and single Sonos One SLs in different rooms.  Everything is on a single network using EERO Pros.  I use the S2 app.    When I turn on the option to “Group Non-Airplay Products”, then Airplay to either the Amp or the one of the One SLs, I am expecting the Play:1s to play whatever is streaming via Airplay.   Airplay is working to the Airplay compatible systems just fine, but nothing comes out of the Play:1s.  This is true whatever the source.  (Spotify, Podcasts, etc)   If I use the Sonos app and select the Play:1s, they work fine.  Any multi-room combination also works fine using the Sonos app so I feel like the network is working properly.  The Airplay compatible products work as expected with Airplay, just not the Play:1s  with the “Group Non-Airplay Products” switch on (or off) Maybe I am not understanding what the “Group Non-Airplay Products” switch is suppose to do.  If I am understanding i

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3 years ago
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charlie1988Contributor I
asked in Home theater
Sonos Beam and Connect Amp Gen 2 without ethernet

Hi there so I have a Sonos beam, connect amp gen 2 and two ceiling speakers. The issue I have is that the wiring for the speakers, connect amp and the WiFi router are down stairs in the utility room. The beam is up upstairs with the television.  How can I get the ceiling / amp speakers to work with the beam? Do I only need to connect the connect amp to the router? I have seen mixed comments about amp and beam needing to be connected to each other via Ethernet.is it possible to use a Ethernet Powerline adapter to make the beam think it’s connected?I do have cat 5 cabling running through the walls from the utility cupboard to where the beam is but this is already occupied as only one port in the living room.   failed to see any answers for the above so much appreciated any insights  

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Corry P
3 years ago
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ampakineContributor I
asked in Home theater
Multiple arcs in one house

I’m thinking of getting two arcs, one for the living room TV and one for the upstairs TV (both LG CXs). If I add extra speakers for each Arc (bass or surround) will there be any interference between the two separate systems. In other words, the bass in the living room should not be “activated” when I use the Arc upstairs. Is that how it works (I hope)? Thanks.

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3 years ago
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beatlesdbpContributor I
asked in Home theater
Why do I hear an echo when listening to my Home Surround sound system and the radio?

Hello, I have the Sonos Arc, 2 Sonos One SL and the Sonos Sub in my living. If I am listening to any radio streaming service, after awhile, it sounds very echoy and it will not go away. Is there a solution for this? My speakers are all up to date on software but the issue keeps happening.

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Corry P
3 years ago
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cpbakerContributor I
asked in Home theater
Sonos Arc will pair with living room Sonos Amp but plays no sound from speakers

I just got my Sonos ARC and have an existing pair of in ceiling speakers behind my couch powered by a Sonos AMP that I intended to pair with the ARC for surround sound.  When I set up the ARC with HDMI ARC input I used the app to set up surrounds with my Sonos AMP and it pairs the two together but then the amp won't play any sound for either TV or Music through the rear speakers, the Sonos ARC plays just fine. Am I doing something wrong?  Everything is hardwired to a network switch connected to my router. 

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Corry P
3 years ago
MKwheeler
MKwheelerAvid Contributor I
posted in Home theater
Best Sub Position Option

I have two Play 5 v2 in a stereo pair, a Sub that works with them and a Playbar that supports the TV audio.  My overall listening space is about 12” x 18”.  However the room is L-shaped with a hallway opening not he right side that is about 6” x 12”.  Currently I have my Sub positioned in the “closed corner” on the left side of the room.  Do you think this is the best position for the Sub or would you put it on the opposite, “opened” end of the floor near the 6” x 12” opening?  Why would you make a particular choice?

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3 years ago
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franno1Contributor I
asked in Home theater
Dolby Atmos not working with Sonos Arc / Sony XH92 tv

Hi AllI have just bought a Sonos Arc.I was clearly hoping to use the Dolby Atmos functionality. Unfortunately, it does not appear to be working. I am using it with a Sony Bravia XH92 65 inch (kd-65xh9296) with the latest firmware (its a 2020 tv) and used the HDMI lead supplied with the Arc and plugged into the ARC HDMI socket on the TV. I have set the audio settings on the Sony as follows - A/V sync set to Auto and eARC mode set to auto.Normal stereo sound is fantastic.Obviously I have checked the Sonos app - this does not show the Dolby Atmos sign on the 'Now Playing' screen for the Arc and on the 'About my System' screen it informs me that the audio input into the Arc is generally Dolby Digital Plus 5.1.No mention of Atmos at any point.None of the apps on the Sony TV give me Atmos including films on Google Play, Disney and Netflix (all films that I have checked the system with I know are Atmos coded)I am not using a Bluray. I will also post on the Sony forum but I'm wondering if anyo

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3 years ago
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AlacatiContributor I
asked in Home theater
Sonos Beam low volume

Plugged in sonos beam yesterday with hdmi arc into samsung hu7500 tv. Volume on beam is low and dialogue not super quality. Need to listen to appletv at like 60 volume and even then dialogue quality not great. Talked to customer support for 2 hours this morning they couldnt figure it out. I suspect its tv compatibility issue but sonos doesnt think so.  any ideas!? 

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3 years ago
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MatmatContributor II
asked in Home theater
Devices disconnecting randomly

Hi,I hope someone can help me solve my connection issues because I'm desperate, Sonos hotline and chat were unable to find the solution.I have 7 Sonos products :- 1 Beam wire plugged with 2 Play:1 as satellites (WiFi)- 2 Play:1 on WiFi- 1 Play:3 on WiFi- 1 One on WiFiI use an Asus rt-ac68u as main router :- The ISP box doesn't have WiFi nor DHCP functionality enabled, it is wired to the WAN port of the Asus.- The Asus has DHCP enabled and all Sonos devices have fixed IP assigned outside of the DHCP range.- The 2.4Ghz Wi-Fi of the Asus is on band 20/40Mhz, currently channel 3 (I tried them all one by one).Since 3 months I keep having connection issues, it has been working just during 2 years before that. Sonos devices disconect during few seconds or few minutes and then come back (or not). It is totally random and happens on WiFi devices but also on the Beam that is wired. It happens on local music (HD plugged on the router) and on phone library (OnePlus 8T). Sometimes when I try to rem

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Corry P
3 years ago
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schwarzeContributor I
asked in Home theater
How to connect my Samsung "Frame" TV to Sonos Sound Bar via Optical cable?

I just got a new network set up in my house and after spending 90 minutes on the phone with Sonos customer support, I learned that using the Sonos2 app, I can no longer connect my Samsung “Frame” tv to my Sonos Sound bar using the optical cable.  Apparently, the new Sonos2 app requires HDMI.  FOr those that don;t know what the Frame is, it’s a TV that looks like a picture frame on the wall.  There is a very thin almost invisible optical cable that runs from the bottom of this picture “Frame” to the box.  I am not going to plug in a ugly thick HDMI cable to the back of the TV. Sonos needs to fix this ASAP!  I had no problems with Sonos1.  At least bring back Sonos1 so I can get my TV hooked up to quality sound.

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3 years ago
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ImGoodAsWellContributor I
asked in Home theater
Sonos Arc is connected via ethernet but still needs wifi on

Hey guys, I was hoping to get some help/clarification of what’s going on.  setup:lg C9-Sonos Arc+sub(gen2)+LS+RS(both are one SL)As you all are aware my arc is connected directly to my TV and is connected vi Ethernet to my router. When I turn off the wifi on the arc my system goes haywire-surrounds don’t work and sub shuts off. When I turn it back on everything is fine. I have read another post and heard that wifi does need to be on even though the arc is Ethernet direct. I’m on my phone and wish I could copied it before typing this.  now, on that forum I saw they were mentioning “WM:#” when I go into about my system all my devices show WM:0. With my arc directly connected I figured it would show a #1. If anyone can help give some clarification of what’s going that would be great.   edit: this is link to discussion of the forum I mentioned-  

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3 years ago
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im.djlContributor II
asked in Home theater
Sub placement in relation to Arc

I have read various posts on here suggesting that it does not really matter where a sub goes since the sound is not directional … but I have a question: is it possible to be too close to my Arc? The sub itself is a work of art, so I want to display it prominently … but I’m worried that the space I have in mind is too close to the Arc and that it might impede the Arc.

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Sonosjunkie
3 years ago
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