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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6941 Topics
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Pedro DiazContributor I
posted in Home theater
Sub Gen 3 No Sound

I have a new Sub gen 3, setup was all fine, but NO SOUND comes from it.Diagnostics Number1153778125Need Help

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AjTrek1
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GITED75Contributor I
asked in Home theater
Dolby Atmos issues on Philips TV and Beam Gen2

Cannot get beam to play dolby atmos, constantly says Stereo PCM in the app.Running demos on YouTube and content on Rakuten.Tried all options in settings but not changing. Has anyone else come across this problem.Sonos say its the TV and Philips just take away the issue and look into it.TIA

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MinhlongEnthusiast I
posted in Home theater
sonos arc+ lg c1 arc/earc issues

HiSince i bought my LG OLED c1, impossible for me to get sonos arc work properly when i open the TV ( i have to revert to internal speakers then select hdmi arc to have the sound go back)But the worse is that i couldn't have earc: when i toggle earc in the menu it reverts automatically to internal TV speakersI'm using a ultra Hugh speed hdmi câble certifiée between the two devices, sonos arc and LG c1 up to date, i've tried all the settings possible on the TV ( passtrough, auto, bitstream, simplink, hdmi deep color etc)Is it sonos related?  

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Jfuller92Contributor I
asked in Home theater
sonos beam not connecting to tv

I have just purchased the beam, trying to connect it to our TV with the HDMI arc port, but for the last hour and a half the app has stayed on the connecting page. Any ideas on what's wrong?

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EsaHContributor I
asked in Home theater
Control Playbar with LG C1 Magic remot with Webos 03.21.05

Hi, Playbar (and surrounds) worked perfectly with my old LG TV. Now I am having problems with my new LG C1 TV with WebOS 03.21.05. I can get the sound out from the speakers but not able to control it with the Magic remote. I have to control the sound with Sonos mobile app. Question: How do I set up and control Playbar + surrounds with the Magic remote when having LG C1 TV with WebOS 03.21.05? All the quides seem to refer to older versions of LG/WebOS which have the Device Connector. 

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StefantacContributor I
asked in Home theater
Upgrade Sonos One SL

I can't upgrade my Sonos One SL, every time it says impossible to upgrade on my iPhone application (I have the latest version of Sonos on my iPhone), and on the other hand the speaker keeps disconnecting and you can't connect it.

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NathanieltschmitzContributor I
asked in Home theater
Sonos Arc cutout only when playing Atmos content.

My Sonos Arc (Connected to 2 One’s with a Sub) has had an issue since I got it. Whenever playing any Dolby Atmos content ( DD+, TrueHD, and MAT) there is intermittent cutting out. It tends to happen when there is a lot of noise going on in a scene, such as a loud scene or fighting scene but also can happen randomly during dialogue. I have replaced my streaming device from a Roku Ultra to NVidia Shield, I have replaced the HDMI cables to certified HDMI 2.1 48 gbps, and I even went as far as replacing the tv from a Samsung 55” to a Vizio M-series Quantum. All devices are updated and I am at my wits end trying to figure this out.  Any help?

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GellieTrending Lyricist I
asked in Home theater
ARC/Apple Tv Cant use Dolby Atmos?

Just bought a new Sonos Arc and new Apple TV 4K. I have the Arc connected to the TV via HDMI(ARC).I cant seem to enable Dolby Atmos. Do I need a TV with EARC?if so is there another workaround ?Thanks

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Humbug311Contributor I
asked in Home theater
No Atmos on Lg Cx after upgrade to 4.30.55

After the most recent LG CX upgrade to 4.30.55 I no longer get Atmos (or Dolby Digital 5.1) on my Arc. I’m using an Apple TV 4K for all streaming, not the apps on the tv. E-arc is enabled and TV is set to pass through. No physical or settings were changed from before the software update. Anyone having the same problem or have a fix?

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BpeppinContributor I
posted in Home theater
arc has disconnected from TV

Have been using the arc on my sony TV for a year. All of a sudden it won’t let TV sound come through. The TV says it’s connected to external speaker. When I unplug the hdmi it goes back to TV audio.  Then when I plug it back in it goes to external speakers but no audio will come out of arc. I can play music from Sonos app on arc but no tv. When I hit the up and down on my TV remote the arc status light does illuminate. Please help. Diagnostic number 815805473

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UKMedia
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cht3422Trending Lyricist I
asked in Home theater
Sonos ARC dolby atmos issue in LG OLED TV.

I have just purchased SONOS ARC for my LG OLED G1 SERIES.Everything works perfect but the dolby atmos is not playing inTV.So what i am doing wrong please guide me.i have paid subscriptiion(Top)for Netflix,Amazon,Sony,Hotstar but no dolby atmos for any of these streaming sites.I am receiving only dolby 5.1 digital sound so please help me to solve this issue.Thank you teamChetan

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Anton D.Contributor I
asked in Home theater
Problem with TV and Sonos Beam (Gen 2)

I bought one of these recently to augment my Panasonic TV. Problem is, the TV has only one HDMI connector (which is occupied by a set top box). The only other possible connections are two SCART sockets and a VGA computer connection socket. So, is all lost, and I have bought a very expensive paperwight?

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EmanoContributor I
posted in Home theater
Beam gen 2 to Panasonic TV (hdmi ARC) and Chromecast 4.0

Hello, first of all I would like to say sorry for my poor english skill… I will try my best to let You understand me..  I just bought Sonos Beam (gen 2) and have some problems with sound quality.  My setup: Sonos Beam gen 2  2 x Sonos Symfonisk (bookshelf) (atm. unpaired)  TV: Panasonic TX-50CX680E (without eARC / but with “normal” ARC)  Chromecast 4.0 (google tv)  So… When Im using apps FROM tv system (Netflix-Panasonic) everything seems to be ok (i got “dolby” at Sonos App) When Im using Panasonic player (movies from USB stick) everything seems to be ok too (i got “dolby” at Sonos App) BUTwhen I’m using same movies from chromecast ( Netflix-Chromecast) i got only stereo pcm  I heard that there are problems with chromecast and Sonos but my question is how to fix it? I can change Chromecast to newest Apple TV 4k but will it fix this problem ? (i wouldnt like to spend money just for nothing… )  Thanks for your answers :) Filip  Ps. I did try to use my MacBook pro (lat 2017) → USB C / HD

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SLS007Contributor I
posted in Home theater
Sonos Arc cuts out at the same time EVERYDAY

HelloI have had an issue which I had reported to Sonos support a couple of times.  This evening after making a change, I have found the source of the problem.I have a Sonos Arc, Sub and 2 x Sonos 1 surrounds connected to a Samsung QLED TV. Each evening when running any sound source, TV or music it would cut out everyday at EXACTLY 8pm. I cannot for sure say when it started, but it has been happening for a while now.Tried all the all the things support ask you to do; reboot, change wireless channels, submit diagnostics etc. and none of this worked or was conclusive.Today I noticed in the Sonos App that everyday at 8pm Sonos updates my music library which is located on a NAS drive. Therefore I set it to update at 4am and no more cut outs at 8pm!  Problem (sort of) solved.If anyone from Sonos support can tell me:Why this happens Why a diagnostics report would not show this (i have submitted them on each support call minutes after it happened).I’ve not seen any other posts with this soluti

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lifeofbryleyContributor I
asked in Home theater
Sonos Beam ARC Sound cuts out at 9pm Every Day

Hi community! I’ve got this really weird problem that’s started happening recently, let me describe my setup first.The SetupSony TV KD-49XF7093 Sonos Beam (1st Gen) Apple TV HDThe Apple TV is plugged in to the Sony TV with a HDMI Cable. There is then a HDMI cable from the ARC out on the Sony TV to the Sonos Beam. The Problem For the last 2 weeks, every night at 9pm sharp the audio stops on the Sonos Beam, the TV Speakers become Active, and then back to the Sonos Beam, all within about 2 seconds. you can clearly hear the sound difference in the room, recording it on my phone only really shows the messages that pop up, it’s difficult to hear the sound dipping in and out given the recording of the show that I did.Things I’ve triedRebooting Sonos Turning TV off at the wall Swapping HDMI Cable (ARC) Updating TV Updating Sonos Updating Apple TV Changing the time on the TV to trick it not at 9pm Speaking to Sonos who believe it to be network related (I still can’t get my head around this) - t

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melvimbe
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brianhargContributor I
asked in Home theater
Samsung JF7000F Keeps Disconnecting from ARC (and 2 One's) when powered off for a little while

I just got the setup (Christmas present that was back ordered).  It all installed fine and connected easy enough.  However, anytime I have everything turned off for a little while and turn it back on - the ARC is not connected.  I have to go through the steps a lot of others mentioned (unplug TV, wait a couple minutes and plug it back in) to get it back up and running.  I found a LOT of threads on this, but no real solution and they all seem closed (so starting a new one).  I do have an older Samsung, model JS7000F - which I think is a 2015 year model.  I had it setup w/ the HDMI (ARC).  I tried the other trouble shooting steps I found (disconnect everything, unplug TV and ARC, start w/ Just TV and ARC and then add each component back one by one).  No luck - initial setup is fine, but after turned off for a little while it does not find it when turned back on. My full setup is the TV, ARC (and 2 ones as surround), Apple TV 4k, Cable Box is FIOS (Arris VM 1100) and an old blue ray playe

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KelleytoonsContributor II
asked in Home theater
Sonos arc sound cutting in and out

My arc (connected via EAC with an Nvidia Shield serving the data through my Samsung TV) has worked flawlessly up until a few weeks ago.  Now no matter what I play (through the Shield) the sound will either cut out completely or just go very, very quiet.  This is true no matter the codec, on things that played FINE previously.  If I keep playing it may or may not come back (usually not) but if I turn EVERYTHING off and back on again all is well.It’s not the Shield - I switched it with two more Shields I have that play great with other soundbars.  My Sonos system is up to date but I did notice a new software update that happened about the same time my problems did.Anyone have any ideas on how to solve this?  I understand you can’t roll back software (which is a shame, as I’m pretty sure it’s the Sonos update that fracked everything up) but the Arc is now a worthless player.

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garys.cmhContributor II
asked in Home theater
Configuration Question - Advice Sought

Greetings.  I have a specific configuration question I would like to pose, hoping someone can help me determine which option is best.  I am about to replace my current wired setup with Sonos - ideally this weekend.  Here is what I am working with, followed by my specific question:TV:  Panasonic TC-P50C2 (Viera, 2010ish)SONOS:  Beam (Gen 2), Sub, 2 Play:1sMEDIA:  Sony BluRay/DVD, S6700The TV is ancient.  Will replace eventually but it’s working fine, so I am putting this off.  I do a ton of streaming primarily, but I am still partially in love with physical media.  Will use the BDP to play all formats, including music on CD. My GOAL is to achieve the best possible sound, given the above specs.QUESTION:  I know I will have to go optical when joining the TV with the Playbar, no way around that.  Would using an HDMI splitter yield better sound from media played on the BDP or should I just stick with routing all audio output through the TV? CDs/DVDs/BRs will be played through the Sony BDP. 

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Jcastle9973Contributor I
asked in Home theater
Sonos Connection Issues Beam+Sub+Boost

I have the Beam (gen 2) and the Sun (gen 3). I use the Sonos app to get them connected using the 2.4g wifi.The sub has not been staying connected. Also, everytime I open the app it can not locate the system and I end up having to redo the whole process. The sub will work for a day or so and then lose connection again and I repeat the process.I bought a Boost hoping that would help but am having the same issue.I reset my router and made sure I had coverage. I have 1000mb service and average about 250mb wifi in the room with the system.What am missing? I love the sound of the system but am getting really frustrated. Any help appreciated if I am missing a step.Thank you.

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tylervang10Contributor I
asked in Home theater
Sonos One Gen 2 compatibility with gen 1 beam

I own a Sonos One and was saddened to learn that 1) I need to have a soundbar to use the Sonos One with a TV and 2) I need an analog input such as the the Play/Five/Connect/Port to use with my PC. Is the Sonos One Gen 2 compatible with any of the Sonos Gen 1 soundbars?  

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melvimbe
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Robbie.kkContributor I
asked in Home theater
Retro Turnable to ARC and Play1 x 3

Hi everyone, I’ve just purchased a Technics Turntable (1980 model) - I’d like to stream music via a Bluetooth transmitter directly to the Sonos system - has anyone tried tested this with any sucess?

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AjTrek1
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TomatomanContributor I
posted in Home theater
Renaming HDMI audio input (revisited)

A few months ago, there was a discussion about the impossibility to rename the HDMI input for Beam and Arc. Sonos staff argued as follows:[Line in (with multiple source name) and HDMI (always named ‘TV’)] are treated differently for good, technical reasons and I would not expect this to change.Ironically, this reply ended with the following quote:"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein I have a Beam (gen. 2) connected to my desktop computer, which I use as the computer's speaker system and to stream music from YouTube Music. There is no tv in this room whatsoever. My family members find it rather confusing that they cannot select the audio source ‘Computer’ or something similar, but ‘TV'. This makes no sense at all. As Albert Einstein once said, common sense is the collection of prejudices acquired by age eighteen. Please don't use prejudice - Sonos’ “common sense” doesn't make any sense at all in my use case. Please add the ability to

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XD71Contributor I
asked in Home theater
Sony KE48A9 - Sonos Arc - Apple TV 4k - Dolby Atmos

I have a Sony tv KE48A9 which is connected to my Sonos Arc via the (only) eArc connection on the tv.How should I connect my Apple TV 4K to be able to have Dolby Atmos via the Sonos Arc.Begore I purchase the new Apple TV 4K’ just want to be sure that it could work.many feedback or tips are welcome !

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corybillContributor I
asked in Home theater
PlayBar Cannot Connect Surrounds

I cannot get our PlayBar to connect to the our 2 Play:1’s for surrounds. This is the only thing we cannot get working. After doing some research I see that the PlayBar uses 5 ghz band to setup the surround sounds, I think this is my problem.We moved into an apartment complex that doesn’t allow any internet connections inside of the apartments. I don’t have a router (in my apartment) and I don’t have any internet plan with any company. Instead the apartment complex turns their fiber connection into a wifi connection that is available all over the apartment building complex. I have my own password for both the 2.4 ghz and the 5.0 ghz bands. But, I’m pretty sure that the two different bands are actually two different connections with the way they have it set up but I could be wrong on this. The band names are recognized as different networks and are named separately2.4 Band SSID is OasisResident2.4 Band SSID is OasisResident_5ghzWhat I Have TriedFactory reset everything at this point mult

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Nico75008Contributor I
asked in Home theater
Troubleshooting with Doby Atmos on Sonos Arc

Hello everyone, I need the specialists fo this forum I have a Sonos Arc + TV LG OLEDG1, when I watch a series (with Dolby Atmos sound) on Netflix or Amazon Prime I have “Dolby Atmos” on the Arc, everything is fine but when I play an MKV file (via integrated LG player or via Plex) things go bad, 2 cases:- if the sound is encoding in "EAC3 Dolby Digital Plus with Dolby Atmos" it’s ok I have “Dolby Atmos” on the Arc soundbar (the Sonos app show me “Dolby Atmos” on the screen).- if the sound is encoding in "MLP FBA Dolby TrueHD with Dolby Atmos" it’s not ok I have "Dolby 5.1 multichannel PCM" which is displayed on the Sonos app (see screenshot) and not Dolby Atmos as in all other cases.Any idea of ​​this problem?Thank you and sorry for my english Nicolas 

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