Home theater

Hi,Reasonably new to this, so please be patient. 😎I have just upgraded from a Playbar to the Arc, which obviously leaves me with what to do with the Playbar.Where the Arc now is I currently have 2 Play 3’s used as surround sound.However, in the room I am thinking of moving the Playbar to I have two ones.My question is am I better moving the Ones to match up with the Arc so that all the latest items are together, for best sound, or am I best leaving the 3’s where they are as I presume they are more powerful?the next question would then be if I set up the Playbar with the Ones, would that stop them from being able to play in Ulta HD on Amazon music, as the Playbar isn’t up to it?Hope this makes sense

Hey, I’m just looking for advice on height audio settings for my room. My ceiling is probably 8-9 feet from the ground and I am seated 8 feet or so from my Sonos ARC. My ARC is 2-2.5 feet from the ground also. Also any advice on how to true tune properly would be appreciated. I watched the video on the app of the lady moving her phone around and videos I’ve found on YouTube vary slightly from how the sonos setup video depicts. Thanks everyone for you’re input in advance.

Hello all, please bear with my lack of knowledge in this area but I am looking for some advice on my home set up. I have recently started work on extending the rear of my house and have bought 4 x Sonance ceiling speakers and a Sonos Amp. We have also been looking at acquiring a Sonos Beam (gen1) and was wondering how this all comes together.The (albeit simple) plan below shows the set up that I have in mind, but the complication is the soundbar that I would like to add to the equation. If I add the soundbar, how is it connected to the TV Arc if the Amp is already connecting to that? Secondly, can I control the outputs through the app (i.e shut off the kitchen speakers if listening to music in the living room? (for instance)Thirdly, if I play the PS5 through the TV, would sound come through the soundbar and also through the ceiling speakers?Like I said, this is very new to me and the house is very much a building site still, so I have no way of testing it (which is how I tend to learn

I just moved homes, and we have ATT Fiber WIFI. When I go to connect my Playbar to WIFI as we did in our previous home, I get an error once I enter the WIFI password. I plan to swtich the route to 2.4ghz tonight to see if that will solve the issue, but I wanted to see if there were any alternative suggestions. I am unable to hardwire the Playbar, so in an attempt to alleviate the connectivity issues I purchased a Sonos Boost so I could run everything through the Sonosnet. The issue, however, is that with the Sonos app not able to connect to the WIFI, the functionality of the app is limited, including the ability to add a Boost. This has become endlessly frustrating, so I wanted to see if there were any solutions that I haven’t thought of yet. I appreciate it in advance!

Both my MacBook Pro and Megaseg (DJ software) “see” the Bluetooth connection, but there is nothing coming out of the speaker.  When I disconnect the Bluetooth, the internal speakers cut in and work fine.Does the speaker need to be disconnected / isolated from wifi in order to engage bluetooth?   Is the bluetooth confused by other connections (phone, iPad etc) ?

Hi all!  I feel I've tried a million things to get my surround system up and running, but I haven't succeeded. The error message I get is this:  "There was a problem adding your surrounds. Check the network connection and make sure your products are powered on". I have the following products:Arc One One SL All three works individually, and the two Ones work as a stereo pair.  I've tried rebooting speakers and wifi without any luck. I've also tried factory resetting without any luck.  I've researched quite a lot but haven't found any fixes. As far as I understand, some Sonos issues are due to the router, but without knowing what the issue is, in my case, it seems overkill to buy a new one, especially if it doesn't solve the problem.  I've sent diagnostics if this helps in any way (Sonos support): 2049259484   

Wonder if any one can help. I have just purchased the beam gen2 I have a Roku streamer approx 6 years old and a Panasonic txp42st30b with hdmi arc that's also about 6/7 years old. I know my Roku can play 5.1 as I had it setup on my old amp. Issue is whenever I set it to play anything other than stereo it doesn't work. I hear the 'click' when scrolling through the menu but when I play the actual program I get nothing unless I set audio output to stereo.

I just bought an entirely new set up for our living room. I have heard awesome things about Sonos, so I decided to spend the extra money on the Beam and Sub. I got home and was entirely thrilled to set up my new outfit.. I found that when I watched normal cable (we have Spectrum) that there is a lip sync/audio delay issue.. The beam is connected to eARC, and TV’s/Sonos delay settings are set to “0,” but I still have a slight lip sync issue.. It is driving me NUTS, enough to take both the soundbar back to the store. Apparently I am not the only one with this issue, and I have tried most of the recommended troubleshooting techniques such as setting the audio to “pass-through,” enabling eARC, lowering audio delay to 0, resetting both TV and Sonos. Can someone for the life of me provide a solution?

Hi everyone, After working for weeks, my Sonos Arc won't connect to my LG C1. The HDMI is the official one.I'm using the correct HDMI port.All settings are correct , and I've turned everything problematic off. Nothing will get me past the testing connection screen. I've factory reset my TV and my ARC and tried just about everything but I'm at a huge loss for what to do next. Any guidance you can provide would be hugely appreciated.     

Volume scale on AppleTV via Sonos Arc not displaying

I have connected my Audio Technical AT-LP120 turntable which has built in preamp to my Port and then linked the Port to the Arc but the sound quality is very full of static and sounds horrible.  Had no issues using this turntable with my old receiver and stereo speakers.  Any suggestions would be appreciated.  thanks  

Like so many others...I have a new router and started having trouble with my Sonos system. I’ve got a Beam and 2 Play:1 speakers. When 1 of the speakers is plugged into the router, I can control the system from the S2 app. When I try to add the new WiFi network and click “Find My System” it tries a few seconds and goes back to the unclicked “Find My System” button. The new router is an Arris DG3450. I tried getting Sonos to work on this device and failed. I bought a Netgear Nighthawk R6700AX WiFi Router and put the Arris in bridge mode. Network update is still failing.I put my phone on the 2.4Ghz network and tried the setup again but got the same result.I still had my old router so I plugged it in but I removed the previous network from the Sonos system when I first started the setup process so it was acting the same way.The system works with 1 speaker plugged into the router but won’t let me add a trusted network. I ran a diagnostic and got the number 2072787264.I appreciate the help.

Unable to play airplay on arcI have a sonos arc and two sonos one. Airplay works fine on sonos one. However it never works on Sonos Arc. Have tried multiple troubleshooting steps given by customer support(60+ mins). But no luck so far. Steps performed:Tried aiplaying from another mac, ipad and iphone. Removed wifi extenders from setup. Switched arc from wireless to wired with wifi still on. Multiple restarts to router, arc, iphone. Factory reset of arc(Even though it was not recommended).But no luck so far. 

Hi,I hope to find help here, because after hours of troubleshooting I’m completely lost. 😰Since 3 days all of my speakers disconnected from the Wifi. All at the exact same time. Since then, none of the speakers were able to reconnect. While digging into the root cause of the issue, I’ve recognized, that the speakers send DHCP Discover messages and the DHCP server replies with DHCP Offer messages. After the DHCP Offer, there is never a DHCP Request message from the speakers. I’ve dumped the traffic on the DHCP Server and on the access point (Unifi U6-Lite). The packets were seen on both ends. Although I don’t see any RX/TX drops, I can’t confirm that the DHCP Offer ever reached the speaker.The weird thing is, based on the Unifi Controller information, all speakers are assigned to the correct reserved DHCP addresses, but none of the speakers is reachable.I’ve gone through countless troubleshooting hints within the community and Google searches, i.e. which describes pretty much my issue.

I have wired surround speakers connected to the Sonos system but no sound is coming through. I’ve tried resetting the Arc and the amp but still nothing. I tried full music and also nothing. The system says surrounds are connected. Any help would be appreciated. 

Hi All,I was on the point of posting an issue but found a fix and thought I would share it in case anyone else is having the same issue.I recently bought the Beam (gen2) and 2 x One SL speakers. Almost immediately I had sound drop out and picture break-up.We previously had an LG wirtesed surround system with no issues.I spent an age trawling the community for a fix/solution, changing settings and options on the TV to no effect.Programmes on the TV were fine but switching to my Apple TV (4th Gen) caused all the problems.I switched from ARC to optical and back again with no improvement.The solution was simple enough, updating the Apple TV software to it’s most recent update.Immediately it has resolved the problem.If you’re having any issues, check your TV and peripheral kit software for updates. Hope that helps. Stewart

Hello AllI recently had a system installed consisting of a Beam (in the bedroom) two Sonos Five’s (one kitchen & one living room) and an Arc w/ Sub and 2 SL Ones in the basement Entertainment room.  Regularly the Arc, Sub and SL Ones will disappear from the app (sometimes all, sometimes only one or two).  Less frequently one of the Fives will disappear and rarely the beam is gone.  The beam and two Fives can often be corrected simply by unplugging them.  Often, however, the issue in the Entertainment room is not corrected by a simple unplugging and I’ll lose patience attempting to fix and go focus on something else.  When I return the speakers show back up in the app.  Can anyone shed light on this issue, Please?

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

Hi. I have logged a ticket with Sonos. But I thought I'd ask here. Listening to a playlist on amazon unlimited.  Some of the songs I can here at setting 12, but the next track comes in and is really loud. Sometimes the bass goes really heavy. I pause it, start again and it clears. We tested with support and thought it was an android issue,  but also does on IOS too. Been like it for a few months. I'm wondering if it's a track being played in Atmos and then the best track is HD??Is this a common bug? I read alot of various problems,  but not necessarily this. Thanks. Have a good day.

Hello,I’ve had a Beam Gen 1 for over 4 years now and never had any issues with the sound quality in that time.  I recently moved house and since then I’m finding that when watching TV or movies I’m struggling to hear what is being said.  It’s really quite subtle in that it’s not all speech all the time, it seems that certain things are worse than others, for example one word in a sentence you might really struggle to pick up or if there is a scene with someone on the phone you can’t make out what the person on the other end is saying.  I never had this problem before I moved house and I'm wondering whether the Beam took a knock which has caused a small fault with one of the 4 speakers or something similar that is causing quality or part of the audio range to be affected.  Speech Enhancement is already turned on and i’ve also tried Night Mode which has not helped at all.Is there anyway to do perform a diagnostic on unit that could detect faults in any of the components?   

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

Hei,i have one Sonos Beam Gen 1, 2 Sonos Five and a Audio Technica turntable (AT-LP60XBT).I consider to buy a Sonos Amp.The Beam and both 5 can’t be connected together.it’s possible to resolve the problem with the amp?

Hi did a search but couldn't find this topic. Very basic question but my app can't connect to either the amp or arc soundbar for setup. The green light is flashing on both. Tried while connected to my regular wifi and also wifi 2.4 GHz. The wifi signal is fine at the location. Eg my TV streams things fine here. Any suggestions or mistakes I'm making?Thanks!   

Hi all.So I've had the Sonos Arc bar working perfectly with my Samsung 55” QN95A Neo QLED 4K for over a year.Recently the the TV has started connecting to TV speakers and the green light (or any light) no longer illuminates on the arc.It's connected via hdmi and arc port on the samsung connect box. I've tried replacing the hdmi cable from the sonos arc to connect box. Power cycled all devices, hard reset the arc bar. Deleted the sonos app, reconnected it all several times and it simply won't connect. Removed all other devices atrached to the conbect box.On the arc app on my it gives an error about can't connect check if other devices interfering, or something like that - when trying to connect the bar and TV. Hdmi Arc option is greyed out within Samsung sound settings. Tried manual configuration options within TV settings, simply can't connect the 2 devices!Is anyone able to offer further things to try or advice please.Much appreciated.Mark.

Hi! I have an Arc and 2 Ikea speaks as surrounds.The setup works brilliantly aside from this issue of the TV audio cutting out for a split second randomly (but frequently), or skipping or popping. It's almost like packet loss on a HDMI connection!I’ve scoured through the various topics and this seems to rear its head quite a lot but the solution is a bit of a mystery so hoping for some individual help.For context the Arc is connected to a 2017 Samsung TV via HDMI.Thanks!