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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,997 Topics
  • 30,581 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5997 Topics
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palenghContributor I
asked in Home theater
Cannot connect Sub to Beam

@Sonos: Please refer to diagnostic 1741523771.I cannot add my Sub to the Beam. It has been added before, but now I needed to reconnect it.The sub shows up in the iOS app, and when asked if I want to connect the sub to an existing sepaaker I choose my Beam. Then it does it's thing, and terminates with an error telling “something went wrong”. I then did a factory reset on the Sub - same result, twice. The assigned room shows the Beam, and the ability to “remove Sub “.I can also see in my router, and the “About my Sonos” that the Sub has been assigned an IP, and those match both in the router and in the Sonos APP.Still no sound from my Sub, though ;-)

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Xander P
3 years ago
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DiegoguirllContributor I
asked in Home theater
Problem with my sub 3gen configuration

Hi, I have a SONOS beam, 2 One SL and sub 3 gen, and I have a very recurring problem, my sub is misconfigured and it costs me a lot to reconfigure it from the app.  I do not know what the problem is for which it is deconfigured and neither because it costs me so much to add it again I have a Google nest wifi.  could someone help me please

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buzz
3 years ago
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rlesperanceAvid Contributor III
posted in Home theater
Multi-media room ...

 Hello, We have a multi-media room of 22' x 25' with cathedral ceilings (45 degree ceiling toping at 20').   We have a LG CX77 tv set.  As for speakers, we have 2 back speakers inserted in the sloped ceiling (±11' high).  We also have a Sonos Arc.  We will be buying a Sonos Subwoofer and would like to complete the set will 2 more front speakers. What would you suggest for the 2 front speakers ?Do you have any other recommandation for our media system ? Thanks in advance.   

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Airgetlam
3 years ago
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MikeC963Contributor I
posted in Home theater
Is calibration really necessary for a standalone Beam?

Seeing as how I must borrow an iPhone from someone, I was wondering if it is even worth calibrating a Beam. I don’t have a sub or surrounds and I am not planning on getting any. Looks like the app can set treble, bass and balance, so I am not sure how much of a change could actually be expected.

22910
Airgetlam
3 years ago
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RTBurnContributor I
asked in Home theater
Sonos Arc stopped working with LG Oled CX 77 inch

My Sonos Arc suddenly stopped working with my LG OLED CX 77” TV. Both are brand new and had been working perfectly for 8 months. I got a new and slightly nicer LG OLED TV for a different room and another Arc. The issue is something with the 77” TV. Anyone else have this issue?  

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3 years ago
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johnnyd777Contributor I
asked in Home theater
Lost Sub connection when upgrading app to Version 13.4

Hi everyone!  First time having trouble with my system.  I have 2 play One’s a play 3, a sound bar, sub, boost and Ikea speaker.  Everything works EXCEPT my sub.  It happened right after the update.  I cannot even add the sub connected directly into the router.  The app finds my sub and tries to add it but fails.   Any thoughts? 

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buzz
3 years ago
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francescouvContributor I
asked in Home theater
Using a Sonos Soundbar (Beam) with Projector and Fire Stick TV

I am writing this question because I do not know if this setup would work. I would like to send the video signal from the Fire Stick TV (netflix content) to an HDMI to Optical Extrator and forward it to my projector (BenQ TH585) through the HDMI OUT. For the audio I would use the Optical Output from the extractor and connect it to my Sonos Beam. I would appreciate if someone could confirm if this setup would work.Thanks in advance! 

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Ken_Griffiths
3 years ago
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GuveContributor I
asked in Home theater
Alarm turns on but another speaker turns on too

Hi,I have an issue with my alram. My alarm is set up to turn itself on every morning on Sonos in my bedroom only and works as it should every morning. That is not the problem. The problem arises when my girlfried turns off the music on our downstair speaker (Beam) on her Sonos app before going to bed. The next morning, the alarm turns itself on in the bedroom as expected but the downstair speaker starts playing the music (Spotify) we were listening too last night. it plays the same song we were listening too the day before. Do you have any idea to stop this bug?

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G
3 years ago
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StahlwalkerContributor I
asked in Home theater
Sonos Arc and Apple TV 4k audio drop issues

I’ve had my Sonos Arc for 2 months now and just this past week it started dropping the audio on apps like Netflix, Hulu and HBO Max in my Apple 4k TV. For example the audio will play and then after the ad in Hulu when it comes back to the show the audio is gone. I don’t know why this just started up. I have a new tv Samsung QLED to go along with the new Sonos Arc, I’ve tested another Apple TV 4k device and had the same issues. Steps i’ve tried -Factory reset of apple deviceSwapped devices, issue on bothChanged audio on Samsung TV to Pass-throughChanged HDMI-eArcMode from Auto to Off Unplugged and plugged everything back inOriginally thought this was an apple issue but since it’s happening on 2 devices seems to be a Sonos or Samsung issue. 

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S
3 years ago
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rreuversContributor II
asked in Home theater
Sonos Beam and Netgear Orbi

Used to work perfectly but has suddenly stopped, no sound coming from TV through BeamConnected to ARC out of TVNew Samsung TV (Q70 series). Doesn’t give the option to select “Receiver”TV is displaying the Sonos screen saver All firmware and software updatedTried multiple HDMI cablesTried to hard wire beam and through WiFiBeam is on app and can play music from app through it

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106rallye
3 years ago
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butters7388Contributor I
asked in Home theater
Sonos Sub Power Cable

My Sub Gen 2 is no longer powering up. In order to trouble shoot I want to try another cable.Without purchasing a $40 cable from Sonos, is there any other cables I could try, from another appliance/device for example, or maybe a cheap replacement from Bunnings/Outlet store? 

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B
3 years ago
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Mark DavisContributor I
posted in Home theater
Sonos Arc extra HDMI

Apologies if this is a dumb question but I have four HDMI devices and my TV has only 4 HDMI ports.  If I use the eARC HDMI port on my TV for the Sonos Arc I’m stuck with only 3 HDMI ports for my devices, correct?  Are there any good solutions for this other than an HDMI switch?  

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G
3 years ago
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rvwaylenContributor I
asked in Home theater
Connecting Sonos Arc soundbar to Foxtel IQ3

Looking for suggestions as to how Foxtel box is connected to the sound bar. Currently have digital audio output from TVto an AV receiver home theatre system. TV has an ARC HDMI input so TV should be ok.

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3 years ago
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Gems IIContributor I
asked in Home theater
Sonos Beam Can't Adjust Volume With Samsung TV

Hello, I would like to know if this problem has happened to anyone else in this community, i have been trying to connect a sonos beam to a samsung tv using the ARC port on the TV, i can even see the sonos beam being recognised by the tv, only problem is using the samsung remote i am unable to adjust the volume, the tv is using the anynet+ system and anytime i try to put the volume up or down on the bottom of the tv it says “Anynet+ Sonos Beam” followed by five or so dots almost like its loading and after that either a + or - depending on if im trying to turn up or down the volume. But unlike the other samsung TV using a Sonos Beam this one doesn't give a number between 1 and 100 to indicate how loud it is, simply a + or - but either case no sound is playing. I think the problem is coming from the Anynet+ but i am unable to find out in the settings what's wrong. (also posting this thread in the samsung support center)

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Corry P
3 years ago
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WhmiceContributor I
asked in Home theater
TV sharing and smartness

Hello,Before buying my first smart speakers, a couple of questions.I plan to have a beam connected to an android TV (via optical) and symphonisks around the house1. Will i be able to listen to the TV via the other speakers?2.Can I listen to the tv without taking out my smartphone?3.If I turn on the TV while the beam is streaming music, will the TV take over automaticallThanks

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106rallye
3 years ago
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K YAvid Contributor I
asked in Home theater
Sonos Arc, Tidal and Atmos

Hi all,It was not clear from the previous post (https://en.community.sonos.com/music-services-and-sources-228994/sonos-arc-and-tidal-atmos-6842179), or whether there has been an update ever since, but I have a Sonos Arc and a relatively old TV which has ARC but does not seem to allow pass through of Atmos (based on my testing with Netflix). I was wondering must my TV have an eARC or that I purchase something like a HDFury Arcana to experience Atmos from Tidal? Thank you.   

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3 years ago
pwain
pwainTrending Lyricist I
asked in Home theater
Sonos Arc sound is buggy combined with Philips OLED806

Well I've done some testing for the last week and came to the conclusion that the sound of the Sonos Arc with a Philips OLED806 is very buggy. Let me describe mine setup...The Philips TV is connected to a Sonos ARC. For most of mine streaming services I use an Apple TV. I prefer this user interface and the smoothness instead of the built in Android apps. I've noticed that the standard setting for eARC on this television is off. But to get Dolby Atmos on the Apple TV this has to be switched to AUTO. Also the sound output is set to 'Multichannel (bypass)'. I have to do this because otherwise I have some lip-sync problems with mine Cable decoder (Telenet) and the Sonos Arc.So far so good. Dolby Atmos is working on the Sonos Arc with the Apple TV, Xbox,... and there are no lip sync problems at all.However after a while you just can loose the sound on the Sonos Arc. This happens frequently when switching sources. Whatever you do nothing will works. The only thing to get the sound back worki

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pwain
3 years ago
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Alejandro RuizContributor I
asked in Home theater
Samsung Series : UN50MU6103 unable to activate Dolby Digital+ with Sonos arc

Hi there!,I need assistance here guys, I got a Sonos Arc recently and I am very excited using it, even though I have an issue as below :Since I have a Smart TV Samsung Series : UN50MU6103, it supports Dolby Digital and Dolby Digital+ (as far as I know, if Dolby Digital+ is activated on the TV settings you can play Dolby Atmos on the Sonos Arc see below description :  My set up is : Sonos Arc plugged on HDMI ARC port on TV and Xbox series S plugged in other HDMI port on the TV also, and my question here is, why on the TV Audio settings I cannot activate Dolby Digital+? On below image you can see that there is only Dolby Digital and PCM audio activated, but not Dolby Digital+  TV Audio SettingsAll this is due to I want to activate Dolby Atmos on Xbox and all possible streaming applications,Please, If I wasn't clear enough let me know, I hope you can help me,Regards! 

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G
3 years ago
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mattc1971Contributor I
asked in Home theater
Sub drops off the network and then adding it again is a nightmare

Hi there.  My sub keeps losing connection and dropping off my home network.  Then trying to add it again is a trial.  This happens about once a week...I can hear the speaker blip every now and then as I guess it tries to hit the network? The Sonos app never finds the sub.   I always have to factory reset. A factory reset generally allows the app to find the sub and it can join a room but then…. It pretty much always fails to join the BeamHave tried:rebooting Sonos app Updating Sonos app turning off ‘Private Address’ on the wifi Rebooting all Sonos devices Rebooting Router (and mesh devices)it takes multiple, multiple attempts to get the thing set up - one attempt will suddenly ‘succeed’SetupS2 Sub and Beam.Home network is strong (200Mbps).  Google Home mesh network to extend coverage with a Home device sat right next to the speakers.Anyone got any ideas?

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Corry P
3 years ago
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nuGeorgeContributor I
asked in Home theater
Sub and Surrounds won't connect to network

I’ve switched to a new Fortinet network (Forti Access Point and Fortigate as my router) and I haven’t been able to reconnect my Sonos surround system onto this new network… The ARC gets on no problem, however when I try to connect any of the surrounds or the Sub to the ARC then it just fails. I’ve tried using only 2.4ghz band on the new wifi however it’s still having issues. The ARC is connected via wireless not ethernet.Is there a particular setting I should be looking at in the wireless configuration that might be causing the Sonos issues? These things are so frustratingly finicky and just don’t seem to work well and it’s ridiculous that they don’t support 5ghz. I can add the surround SL speakers individually to their own room however if I try connect them to the ARC it fails… I’ve also tried connecting the ARC via ethernet yet this still happens. “There was a problem adding your surrounds. Check network connection and make sure your products are powered on.” Diagnostic number: 19650

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Corry P
3 years ago
S
ScottyOZContributor II
posted in Home theater
Setting up/configuring a new Sonos surround system

Hi there,I am a reasonable newby to Sonos and am looking for some advice.  Currently own a One, One SL & two Fives.  I am reconfiguring my complex entertainment system to simplify so to take advantage of Sonos. I am considering buying an Arc & Sub to replace a Sony sound bar & sub system.  I use a smart TV, Apple TV and stream through TV/Sony SB (4 HDMI’s !!) and also use a Mac Mini as a media server for Apple music, Foxtel, Amazon & Plex and web as the TV web GUI is not good.Anyhow, my questions are:Can I use  just the 2 fives & One/One SL in conjunction with the Arc and get decent sound or buy a Sub and add to all of above.Any advice appreciatedWith thanksScotty...Down under 

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S
3 years ago
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marumoriContributor I
asked in Home theater
Manually reconnect after a while with macbook, why?

Im using macbook and connected to Sonos One SL.I spotted if I pause playing and after a while wanna re-play again, although the connection was still there, but theres no sound output at all.So I would need to reconnect Sonos again. Is there anything I can do, to keep the Sonos One SL alive at all time, without manually re-connecting it every so often?

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M
3 years ago
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Cid1606Contributor I
asked in Home theater
One out of four speakers connect. The rest will not.

So everyone know my system:2 - One SL1 - Sub1 - Arc barTwo weeks ago my landlord changed the wifi access in the house. Due to traveling I have not been able to change my Sonos system over until two days ago. When using the app, I was unable to get the system to switch wifi connections. So at that point I removed it all and tried to start over. Well that did not work. I can put one of the four items on my network, but then none of the other three will connect. I keep getting the same error each time:“Your Sub has been added, but may not appear in the System tab. If so, unplug the powercord and plug it back in to finish the setup from the System tab.”.But when I go back to the system tab, nothing is there but the one speaker I have connected. I have also tried to factory reset the speakers, with no success. Can anyone help? 

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Corry P
3 years ago
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sybil8Contributor I
posted in Home theater
Arc to Sonos Connect for 3rd party rear speakers?

Hi,is it possible to use Connect or Connect/Amp to make this happen? Can Gen1 connect to Arc via the app to do this ?thanks 

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3 years ago
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LocksContributor I
posted in Home theater
connect amp with 2 arc speakers

I have 2 arc speakers one outside at pool and one in living room. I have an amp with 4 speakers hooked up to it, 2 are surround in living room and 2 are out door at the pool. I have the 4 speakers on a switch so I can change which ones I want to power. will the amp connect to either arc depending on where i want the speakers to play. 

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E
3 years ago
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