beam gen2 no sound

  • 11 June 2023
  • 8 replies
  • 76 views
P

I’ve got no sound from my new beam gen2, I have a Sony tv , when setting up via app it says CEC not connected, I’m getting bounced from Sony tech and Sonos tech , I’ve even done factory reset on tv , tried different hdmi cables but no effect , did try beam in another tv (Samsung) and it worked instantly. I’m a now lost  ,,this was ment to be an upgrade from my playbar , so far not a pleasant experience, any help advice would be much appreciated,

thanks Dave 

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8 replies

G
Userlevel 7

Try this:

Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Bravia Sync is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect your other devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi
P

Thanks , will give it a go and let you know 

P

Hi have tried the above but too no avail, I’ve got Sony tech doing a call back on Tuesday, fingers crossed they can sort it , hoping I’m not gonna have to replace tv 🥴

Ken_Griffiths

Hi have tried the above but too no avail, I’ve got Sony tech doing a call back on Tuesday, fingers crossed they can sort it , hoping I’m not gonna have to replace tv 🥴

It does sound like it’s the TV CEC (‘Bravia Sync’) protocol perhaps not working as it should be - particularly as the Beam did work okay with the Samsung TV that you tested. Let’s hope the Sony tech staff can sort it for you.🤞

Ken_Griffiths

Searching online, I did find these two suggestions to fix some Sony TV models with connected Sonos products. So here they are for your info. (Just in case it ‘perhaps’ may help you with your TV). Maybe have a play with the settings mentioned and see what happens…

Fixes for some Sony TV’s 

Turning on IP Simple Control
Open Settings
Go to Network and Internet
Go to Home network
Go to IP control
Go to Simple IP control
Toggle On 

https://youtu.be/VXDYspxEClg


Setting  RS232C Control to "Via Serial Port"
Open Settings
Go to Remotes and Accessories
Go to RS232C Control
Set it to "Via Serial Port" 

https://youtu.be/StZc22GENe8

 

P

Thanks Ken , tried the above but didn’t work 🥴

Ken_Griffiths

Thanks Ken , tried the above but didn’t work 🥴

Here’s hoping then that the Sony tech staff are able to sort it for you on Tuesday. 🤞

P

Turns out that was Sony customer support, they have now escalated my case too Sony technical awaiting another call back… you can’t make this s**t up 🤬

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