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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,277 Topics
  • 32,217 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6277 Topics
K
KeedContributor I
asked in Home theater
PC to TV to Beam 2 audio dropping issues

Hello, so I got my beam 2 sometime last year and I hooked it up to my 4K Phillips Smart TV which I use as a tertiary monitor on my PC when I want to watch a movie or an anime or something. For the first few months it worked flawlessly, but one day it started to drop only certain sounds from whatever I was watching. For example, background music in a show would not play unless two characters were speaking. Any time there was a gap in speech the music would stop. This has also happened with some background noise such as rainfall. I’ve tried factory resetting the device but the issue persists. I have tried removing my PC from the equation, and using the beam solely with the TV, and that seems to fix the problem, it works perfectly fine until I hook my PC back up to it. Any help would be appreciated

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K
2 years ago
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GrahamHardyContributor I
asked in Home theater
Audio only plays on one or two speakers in group at start

Set up is arc, sub g3 and 2 one SL’s. No sound from right one SL. Diagnostic config is 2030156316. I will try and resent the one SL to factory default to see if that works. Powered off the router for 2 mins and power cycled the Sonos kit and that made no difference. If anyone else has any ideas I would appreciate it. Thanks in advance 

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Ken_Griffiths
2 years ago
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furacaoprProdigy III
asked in Home theater
Sonos & Amazon Music Stations - Atmos issue on Beam Gen 2

Hi,Anyone else having a “volume way too low” problem when listening to an Amazon Music Station and an Atmos track starts playing just after a non-Atmos track?I've had this issue since Atmos Music was launched by Sonos & Amazon last December. I have been in constant contact with Sonos support since then, but they weren't able neither to acknowledge the problem nor to fix it.What I know is that if I simply pause this Atmos track (which I can't barely listen to) and then resume it, the “volume way too low” issue is gone… until the next Atmos track comes in :-(I'm trying to find out a pattern for troubleshooting.

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F
2 years ago
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sufficientlyrelievedContributor I
asked in Home theater
LG CX + ATV + Arc + Play:1 + Sub - Interrmittant no sound when switching apps

I’ve had my system for quite some time now, and though this issue has happened in the past, it’s started to happen a lot more often lately. From all my scouring of forums, everything should be set up correct in terms of settings, etc. LG CXThis is set to eARC and with the settings to pass though with the HDMI input set to Bitstream.Apple TV 4kI have this set to allow Dolby Atmos. I almost never have issues when listening to Atmos (usually via Disney+).ArcTruplay on. No real different settings done on this side. There has been several scenarios that bring up this issue:Switching from Dolby Atmos to Multichannel 5.1/7.1When going from an Atmos enabled movie (say Endgame on Disney+) to a Multichannel tv show on Hulu or Paramount+, the sound goes from working perfectly fine to nothing at all with no signal detected. If I try to switch back to an Atmos movie, sometimes the sound plays again, sometimes it doesn’t.Pausing during a Multichannel 5.1/7.1 Show/MovieLately it’s watching Star Trek

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2 years ago
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cgarrisonContributor I
asked in Home theater
3rd party subwoofers

I currently have an Arc, AMP and a Move.  I have the AMP hooked up to a pair of speakers and linked to the Arc for surround sound on the TV.  I also have a 3rd party (Polk-audio self powered) sub-woofer that I’m trying to integrate with the AMP to enhance the surround sound but it doesn’t seem to be working. I use the app for that room and tap “connect sub” but the app can’t find the sub.  Any suggestions?  Are there unique connections that need to be made? 

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2 years ago
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AboveCastleContributor I
asked in Home theater
Beam 2 randomly going to "sleep" mode

Hello,I have a Beam 2 with 2x SLs and a SUB connected to my Samsung TV via eArc. This setup worked well for a few weeks, but then the system started randomly cutting sound and connecting to the internal TV speaker for about 5 seconds. Then switching back. This can happen between one time per day to about once every five minutes, rendering the system useless.I have tried multiple things for weeks:The issue also occurs when streaming through the TV internal netflix app, not only when watching HDMI from my set top box - The issue seems not to have anything to do with the set top box.I have connected to the optical port on the TV instead of the eArc - No changeI have connected to the optical port on the set top box - No changeI have also tried basically all settings available on the TV and on the Sonos. Updated everything yesterday (March 11, 2022) - No change.I have run the system on Ethernet cable or Wifi - No changeMy conclusion is that the beam just goes into some sleep mode for an unk

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A
2 years ago
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Alan in SitgesContributor I
asked in Home theater
Lost power, surround fell off, app keeps creating new rooms

Hey there, A week ago I had to unplug one of the Symfonisk surrounds in my system. Upon plugging it back in, no sound was heard though the other surround continued to function as normal. In the app I had an option to “fix surrounds”, which just told me I had to have two speakers for surround use. I reset the errant speaker and it showed up in the app again, in a new room called “Living Room 2” for some reason. Under the System tab in the app, in the Living Room, it shows (+?+RS) with only the Beam listed. If I open the room, it shows the Beam and the Symfonisk (Right) but no left, along with an option to Set up Surrounds. Choosing this option, it tells me that BOTH surrounds are in other rooms and offers to move them to Living Room. OK, did that, then it plays the noise through the Right surround and I tap on it and it tells me it’s adding surrounds and it may take a moment. Five minutes later I get the error, “There was a problem adding surrounds” and tells me to try again. I tried re

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buzz
2 years ago
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CristmasContributor I
asked in Home theater
Connect beam with optical cable to schiit Hel2

Hi, I connected my sonos beam with the adapter hdmi-optical to my schiit hel2 DAC/AMP but it doesn't work, no sound come from the soundbar. I also installed the s2 software and tryed with my creative x3 and it works. Any suggestions? How can I fix it? Thanks 

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C
2 years ago
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Sunnykl3Contributor I
asked in Home theater
Connecting Sonos beam to laptop

Trying to connect Sonos beam via hdmi cable to my laptop but it isn’t displayed as an option in the speaker output.. Any solution? Thanks in advance.

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M
2 years ago
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AdamNoContributor I
posted in Home theater
Arc Is Selective About Sound Source & Remote

If anyone has any idea what’s going on, I’d appreciate some info.  I’ve had this setup for about a year, and last week things just went downhill.My main issue is that my system was working perfectly until last week.  I’ve always used my LG magic remote to work everything, and it’s been great.  Then suddenly it didn’t work.  Details below. Sonos Arc+Sub+One SL (2)LG TV - OLED77CXAUALG Magic Remote - LG MR20GA App - Keeps defaulting to music played, then have to switch it in the app to TV to get sound, didn’t happen prior to 3-3-22.  Is turn on the tv, it would play sound whatever I selected.App - Keeps saying TV isn’t connected to eArc, when it is, cables have been swapped, replaced, unplugged and plugged back in, system has been reset, and rebooted multiple times, didn’t happen prior to 3-3-22.  I turned auto play on, and for tonight it seems to have worked.App - Spotify streaming through Sonos app, both remotes work, have to angle them high up from a distance, white light syncs with v

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Corry P
2 years ago
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DillyBContributor I
asked in Home theater
Audio popping on ARC and One SL

Hello all, I am currently experiencing popping noise on my ARC and both of my rear One SL’s. Before I buy all new cords I was going to look for any suggestions from the community. I have them all plugged in via good ethernet cables either directly into my router, or via a managed switch. I really don’t know what I’m doing and I’m sorry to bug people with a question that has an infinite number of possible issues. But I figured I would give it a try! My diagnostic number I got from the app is 1329559578 If there is additional information I can give please advise! EDIT: It does not happen ALL the time. But enough that over the past year or so it’s driven me crazy enough to finally post here

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Corry P
2 years ago
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Tsk1882Trending Lyricist I
asked in Home theater
surrounds

Ever since my power went out, my Arc will not connect to the Play 1’s that I use as surrounds. I can add them as a stereo pair, but they don’t function as surrounds.   

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Airgetlam
2 years ago
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Rbishop1987Contributor I
asked in Home theater
audio cutting out

My arc sound bar is connected via hdmi to my tv. The audio cuts in/out approximately 6-8 times during a 1 hour session. This has been happening for 2 weeks now, and I just purchased and set the system up on Feb 12, 2022. The diagnostic confirmation number is 1926946633. 

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R
2 years ago
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Kiwi_1Contributor I
posted in Home theater
Multicannel PCM 5.1 Voice coming from rear surrounds

I have the following setup:HARDWARE- Philips 55OLED856/12- AppleTV 4K (2nd Gen)- Sonos Arc, Sonos Sub, 2 Sonos One’s as SurroundsCONNECTIONS- Sonos Arc connected via HDMI-2 - eArc- AppleTV Connected to HDMI-1 - ArcTV Audio Settings- Audio Output - HDMI Sound System- eARC - Automatic- Digital Out Format - Multichannel (bypass)AppleTV Audio Settings- Audio Output - Receiver Speakers- Audio Format - Auto- Audio Mode - Auto When playing video from AppleTV that is in DolbyAtmos/DolbyVision all the sound is sent to the correct channels. When playing video that is not in DolbyAtmos (normally from Disney+, Netflix or Amazon Video) the audio is not being sent to the correct audio channels. It seems that the Voice Audio that would normally come from the centre channel is being sent to the rear surround channels. I have tested and this appears to be only be happening when the video/audio is coming from the AppleTV. I have tested Netflix and Disney+ from the AppleTV - TV - Arc and the audio that i

4671
Ken_Griffiths
2 years ago
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hhargreavesContributor I
asked in Home theater
Windows 11 Dolby Atmos loud static sound after period of time

Setup: Windows 11RTX 3090Sonos ArcPhilips OLED856 IssueAfter a certain period of time (15 minutes to an hour), the regular sound cuts out, and the only sound output from my Sonos arc is a very loud static sound.This only happens when I have Dolby Atmos is enabled in the windows sound configuration (when using stereo mode, this hasn't occurred). I've tried switching the HDMI cables from the PC to TV, and this did not help (in one case, when I used DVI to HDMI, it made it worse, and the only sound was the aforementioned static).I am not sure where the issue is coming from (i.e. TV, GPU, etc.), which makes debugging much harder, so I wondered if anyone has experienced this. 

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Corry P
2 years ago
NixEar
NixEarContributor I
asked in Home theater
Optical link

I just got my first SONOS - a Beam 2. All set up nicely and easily with the clear guide. However I have to use the optical link as it is an older TV. The sound sometimes stutters as if the cable is loose. It’s the first time I have used optical - should it click firmly in place ? I am a bit wary of using force.Thanks - I know it may seem a very basic questionNic

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NixEar
2 years ago
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PnutContributor I
asked in Home theater
Sonos Beam Gen 2 with MM540 Mantle Mount

Hi, Has anyone figured out a way to install Sonos Beam Gen 2 sound bar onto Mantle Mount MM540 pull down TV mount. I got the Sonos Wall mount for beam and tried to hook it up the mount unsuccessfully. Checking with the sonos community to see if anyone had this figured out. Appreciate your help in advance.regards!p

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O
2 years ago
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kaddrikContributor I
asked in Home theater
My existing speakers disappeared from the app...

Hello, Hope you are all doing good. I have 2 Move and a Roam devices. They work well, i have no problem with them and are configured in the app of my android device as well as the app of my iPad.The sound bar I bought years ago for my TV started not to work properly anymore and there was a sale at the shop so i decided to buy the Beam (gen2) .I started the app, it detected the Beam, everything configured, sound is coming out and ...suddenly… no more Move not even Roam. they just completely disappeared from the app and are not coming back to it unless i unplug the beam from the power outlet and wait for several minutes. I deleted and reinstalled the app, thinking it’s coming from there. I also restarted my router ...nothing works.Did this happen to anyone else ? and does someone know how to solve it ?Thanks a lot for your help 

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J
2 years ago
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Aaftab.MughalContributor II
asked in Home theater
Buzzing noise from sub?

I have a playbar and a sonus sub gen 2. Been working like a dream for years. The other day I noticed that the sub seems to be making a slight buzzing noise.  I have unplugged it and plugged it in from the mains and the disconnected the power lead. Any help or advice guys please? 

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G
2 years ago
eglinski
eglinskiContributor I
asked in Home theater
Arc— Why is Dolby Atmos and DTS the only formats detected on eARC?

I have a TCL 65R635 (Roku) television and am trying to figure out why, when setting audio to passthrough, it only sees two formats available to passthrough to the Sonos Arc: Dolby Atmos and DTS Digital Surround. The problem is that I am trying to get my PlayStation 5 to output audio in either Linear PCM 5.1 or even at least Dolby Digital Plus, but because the tv only sees those two as the formats the Arc accepts via passthrough, it reduces Linear PCM to stereo channels or Dolby bitstream to just Dolby Digital, not plus or TrueHD.I am struggling to understand where the problem is here. My interpretation is that my tv is becoming a gatekeeper to what audio formats can be passed through to the Arc, communicating that to the PS5, and the tv sees the Arc only accepting two audio formats via eARC.Can anyone help me understand how the Arc can communicate via eARC that it can accept Dolby Digital Plus, Dolby TrueHD, and Linear PCM 5.1 so the corresponding devices will output appropriately?

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eglinski
2 years ago
K
KoS85Contributor I
posted in Home theater
Adding Amp to an existing Surround system with an Arc and two Sonos 5

Hi everyoneI currently have a system which uses the Arc as a front speaker and two Sonos Five as rear speakers. Now I wanted to add an Amp which is supposed to be used as an input for my record player and is currently not used to add any stereo speakers. Unfortunately I cannot get this to work.When I want to configure the amp it just gives me three options:Use Amp as stereo speakes Use Amp as front speakers Use Amp as surround SpeakerNon of these options let me just integrate the Amp in my existing system and use it as an amp for the record player and input to the system. Am I missing something?Thanks in advance for any help. Edit: OHHHHHH i figured it out. Not very entuitive but maybe I had a stupid moment.

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106rallye
2 years ago
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JohnMKContributor I
asked in Home theater
Beam stopped working with Panasonic ARC connection

All was working fine for a month with my older Panasonic TV, with an HDMI ARC connection. Then it stopped working. I have plugged and unplugged the HDMI cable, the power, etc, and done all the connection exercises in the Sonos app. It’s not easy to see when the app/software was updated, so I could believe this was a Sonos update, but I don’t know.Target has a pretty good return policy, so I’ll try once or twice more, but then just return it.

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Airgetlam
2 years ago
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No ManaContributor I
posted in Home theater
ARC issue resolved on beam

Hi all. I recently started having issues on my simple setup consisting of Apple TV , Beam and 2 symphonisks. Beam would not recognize ARC connection and I could only get output using internal tv speakers. Factory reset of Sonos system and reset and firmware update of tv did not resolve the issue. It appears that portal tv was stealing ARC/disabling it. After unplugging the portal and rebooting sound system I have restored my sound. Leaving portal unplugged or returning. Not sure what to do yet. 

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Airgetlam
2 years ago
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JCUK23Contributor I
asked in Home theater
After setup Beam not showing in app

I linked my beam to the app and it connects easily, but once I've hit done it then doesn't show in the app. I tried factory resetting 3-4 times and relinking and it the same, even tried linking with an Ethernet cable and still nothing in the app. Im lost??Anyone had this problem and have a solution?

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Ken_Griffiths
2 years ago
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ely73Contributor I
asked in Home theater
Samsung solar cell one remote and Sonos radio app question

Hi, i’ve just bought a new Sonos Home Cinema System with ARC soundbar, sub gen 3 and two One SL surround and the connection is via HDMI eArc port. Very simple to setup.I’m very impressed about the sound of this home cinema system.I came from a very old Bose lifestyle 18 series III so… I’ve only one thing to ask that i don’t understand and it’s about the ability to control the soundbar volume via the Samsung remote also when i play music via Sonos Radio app or others services on my iPhone. Never tried to connect The Sonos ARC via toslink adapter but if you say that it will work this way i will try to connect via the hdmi/optical adapter in the box (i don’t care about loosing dolby atmos)My Tv is a Frame 55” (2021) with solar cell remote that can handle volume up and down without problems (i only see + and - on tv instead of numbers).Thanks in advance for your replies

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2 years ago
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