Home theater

I have a Sonos Beam 2 that cannot be added to the system after changing to a new router (Netgear RAX36S), no success after multiple reset and re-setup.I have two separate SSIDs for 2.4gHz and 5gHz that work fine for other products. I am using a iphone ios 17.4.1 and Sonos app 80.01.11, no mesh and Beam is only few meters from router. Here are what i have done:2.4ghz channel changed to channel 6 disabled “Enable AX”, enabled 20/40 coexistence Chose WAP2-personal tried to use two passwords for 2.4ghz and 5ghz (not working and i had no problem from old router) no guest network factory reset Beam deleted Sonos apps and setup again reset app and setup again tried setup using ethernet cable but the chime thing not working so that i gave up and go back to Wifi setupHere are the symptoms:Sonos app could detect Beam, successfully connected Sonos app could see and join Wifi Adding Beam 2 to system took long time Every time it showed the Beam has been added but not in system tab, try to unplug to

Hi, I have the samsung serif 2019 and an 4k apple tv with sonos arc, the sound bar is connected to the tv by HDMI arc port, the apple tv is connected to HDMI 2 port, the problem is my apple tv 4k is not playing dolby atmos content just playing 5.1 surround, I checked the apple tv setting it just shows me 5.1 surround sound not dolby atmos 

Hello Team Sonos,unfortunately my Sonos system is not connecting with my Samsung TV.The following steps are checked:TV latest firmware update ✔️TV settings - External Speaker SPDIF on ✔️Mini Toslink audio cable connection ✔️Connection shown on Sonos App ✔️Sonos volume ✖️     

After update to new version Playbase can't connect to WiFi; only works with ethernet cable. Everything I tried failed. Do you you have any suggestions?

My volume is too low mag06sysv3

HelloI have a SONY XBR-65X900F ARC no eARC tv, APPLE TV (the latest generation.),SONOS ARC, ARCANA HDFURY and get no DOLBY ATMOS, it's there anybody here with the same set up and issue?thanks in advance

Hello!! Is there any way to know the changes or realease notes when sonos beam 2 is updated?? I can find the notes and changes when they update the app...but i can't find any info about sonos beam gen 2 soundbar updates notes....

Hello i have connected my Arc with sub mini and surrounds One Sl in one room in Sonos app. But only ARC plays the sound from tv and sub+surrounds does not. When i play for example Sonos radio in app it plays via surrounds and Arc plays via tv. I don't know what to with it how to fix it together again.  Thank you for hleping me.

My sonos beam hooked to my sony smart tv just quit working?  I have unhooked everything and rebooted, I have reloaded the sonos, i have put a new HDMI cable on it??  When i hook up the tv says redirecting sound to external speaker but no sound happens?  It was working fine one day and not working next day?

I try to use the night sound mode when my wife is asleep. It still isn’t quiet enough with my wife in next room. I have an arc and a mini sub. Love them. Just wish I could dial in a good night level and still be able to hear voices. And not so much explosions or clapping, etc. any input? 

My surround system is comprised of the Arc SL, a sub and two ERA 300s.  The 300s have microphones.  But the microphones are disabled by default since they are rear speakers. I have no other way in my lower level of using microphones for Alexa or the Sonos Voice control.  Is there a way to enable one of the ERA 300s to use its microphone as a smart speaker?  I would hate to have to buy an ERA 100 just to have a microphone capability and the lower level of my house. Any help is greatly appreciated.

Hi...I have two Era 100's as rears...in the new app both are listed, however when I try surround audio tests the left rear doesn't provide sound. I've tried to remove surround, however I get an error. How can I control/check/modify the left Era...there are no options available. I'm on android, so a trueplay suggestion wouldn't help. On the previous version of the app there were control options of each speaker. 

I have owned a playbase since 2018. Recently it has been acting up. If i press play/pause or next / previous buttons on playbase, it takes a long time to respond. It is also very slow to control from ios app. Not sure if the wifi card is acting up. Please help debug. I have several other speakers which are all fine.

Last week I upgraded my wi-fi to 1GB with Spectrum and had to replace my modem/router.  Since that meant the network name and password changed, I had to reconnect my Sonos products to the new network.After I was unable to connect my Sonos products myself, I called Sonos Support on Friday. After being on hold for almost two hours, my call was answered and support was very helpful getting my three Sonos Ones, one Sonos Roam, one Sonos Move, two Sonos One surrounds, Sonos sub woofer and Sonos playbar connected to my new router/modem.Unfortunately, on Saturday, I realized the two Sonos One surround speakers had no sound.  They had always worked before.  I double checked to make sure I had a surround sound movie and audio was 5.1 and output was Dolby Digital.I tried to use chat support several times over the weekend but kept getting a message that NO agent was available.I called again yesterday and held again for an hour for Sonos Support.  After trying to connect the two Sonos One surround

Has anyone had a super random issue with your router via spectrum internet not connecting to your speakers after 4 months of continued use without any changes to the network?

Hello,I’m sure this has been requested many many times before, but would really love it if there were EQ presets that you could configure and save within the app. Ex. TV/Sports vs Movies vs Music. I would be fantastic to have the ability to configure multiple saved EQ presets that could be easily switched between given the source material. There are a lot of cases where I constantly have to turn the volume up or down and change the bass, treble, surround and sub settings when consuming different media and it becomes tiring. The ability to create and save a few presets would be amazing! I’ve had cheaper sound bars that offer this feature and would love it if Sonos could implement this. 

Dear All,I have a Sony TV with ARC playbar and 2 ERA 300 linked in surround. Dolby Atmos of DVD works well in the surround. However, I would like to send the ARC sound from a regular TV to the surround speakers. Something else I am unable to let work.I was also unable to find any usable information on that matter...Could somebody help?Best regardsYves

Just recently my Arc when not in use suddenly emits random noises, sort of like popping sounds. It does this quite loudly for around 10 seconds then stops. Thsi is noise happens randomly. Some times 2 or 3 times a day, sometimes once a day and sometimes with a couple of days gap. The first time this happened on first use after the noise the volume on switch on was extremely loud. Since then the volume is always much louder than at switch off when used after the sounds. Any idea what is happening. 

Hi, I have an Arc and sub for a 3.1.2 system. I have some speakers in the ceiling connected to a Gen 2 Amp for background music. I was thinking of connecting the amp as surround to the Arc, but: I am seeing conflicting information about Ethernet vs Wi-Fi. The Amp is connected by Ethernet to the router, the Arc uses Wi-Fi. Is this incompatible? Is do both need to be wired or both Wi-Fi?  And I saw a suggestion that if I set up the Amp for surround use I won't be able to stream music anymore to it. Is that true? IE once a speaker is bonded as surround, it cannot be separately selected to play music? Thanks for your insight in advance.

Good evening everybody I just recently updated my cable box remote control through Optimum. I have tried to install the Sonos beam and they will not recognize the volume buttons. I have tried to restart the system, but no avail as of right now I cannot use the new remote control with the Sonos beam. Any ideas? As reference the new remote control is the black one and not the old silver one

I have a Pionner Plasma Pro-FHD1 which is a 1080p monitor, no tuner, 2 HDMI inputs and obviously no apps as this is a 2006 monitor.  There are no audio outputs except for speakers which can be attached to the monitor.  I would like to use a fire tv stick or apple tv directly into the Arc, then the Arc output to the monitor for video.  Does anyone know if this is possible?Thanks in advance,Joedok

Hi Guys! I have LG C2 and Sonos configuration:Arc Sub 2 x Era 300Everything it’s working properly, but I want to be sure, that TV output audio is 7.1.4. How can I check that? Arc is connected via eARC hdmi and i’m using iOS.

So I run the Dolby Atmos or the 5.1 test from Apple music on Sony TV on with ATV. The Arc sound bar says Right, Center, then Left surround, Right surround but it never says L on the Arc sound bar. Do I have a problem?

Did anyone had totally dismal experience while trying to return the Sonos Product. I bought Arc and Sub. Immediately after getting them, I have been trying to return them but in vain. No response on chat, email. Phone wait is pathetic. One day it said 115 min. Today it said 25 mins, but am holding line from 40 mins. Is someone at Sonos listening? Why are you claiming 45 days return policy if none exists? If someone has been successful in returning or working it out with Sonos, please provide guidance. Emails and chat have not helped so far. Online I am not able to generate RMA - it says product not eligible for return policy. I don’t understand why it says that, as its bought just a week back.any help or guidance is appreciated.   

Will the Beam Gen 2 allow my Sonos speakers to work with my tv