Home theater

Hi,the surround sound was working and now it isn’t.i have tried unplugging and switching back on. I am trying to reconnect to my 300’s but the app doesn’t see them.i can connect individually to each 300 to play music?new to Sonos soprobably doing something stupid!Thoughts welcome

Hi, is it possible to creat surround effect cinema with ARC+One+MoveGen2?

Is there anyway to connect Beam 2 to cellular data without wifi? 

My Arc and Sub Mini are attached via HDMI-eARC to my Samsung TV (QE55Q80TATXXU).Occasionally, when it’s late, I would like to be able to use my TV’s internal sound to avoid disturbing others in the house who have gone to bed. However, if I try to switch to it, the Arc just takes back control immediately. The only way I can avoid this happening is by powering down the Arc so it is no longer available.Does anyone know a fix for this?Thanks in advance,Steve

I’ve noticed that when playing PCM 5.1 the surround audio volume is quite low but when playing Dolby Atmos surround audio volume is loud. My current solution is to manually adjust surround audio to +7 or +8 when playing PCM 5.1 then reset to default settings when playing Dolby Atmos. It would be really nice if we could have codec profiles that would allow us to save custom levels per audio codec.

I lost my signal from amp to tv

Hello, I can't adjust trueplay since I combined my Arc and two Era300.Without combining them, Trueplay works correctly on each of my devices but when combining them to have 5.0 (I still lack the subwoofer) I cannot adjust the system with Trueplay, it always ends the same "There has been an error. We have not been able to adjust your room . Try again".Anyone with the same problem?Solutions?Unfortunately, it takes a lot of effort to talk to Sonos support.Thanks for advance

Is anyone still able to use the "coax out" on the Sonos Port (grouped with a Sonos Arc) connected to a bluetooth transmitter to send audio to bluetooth headphones with the new app?  In my case, this used to work with the old app but now doesn't work with the new app.

1. I play song on headphones. I can hear definite right left separation. On Sonos I either can't or barely barely can. 2. Videogame. Let's say I stand by roaring fire. Looking at it straight, sound comes from front, when I'm turning, I could hear sound change direction. Now again, either I don't hear it either it's barely.  Oh also I can't do trueplay. On iPad it doesn't work (I ain't the only one with a problem), on android it does not exist. Those are 2 examples. So. My old place had a beam gen 2 and sub. All was fine. I was happy. Couldn't even think about upgrading.  Moved. And sound turned.. small? Single direction? No... Directionality? Got 2 eras 300 as surrounds. That fixed feeling like sound comes from one point. Now sound comes from all around. However directionality and stereo is still not there.  Like I mention in the beginning. Spotify song. Definite left-right separation. Sonos? Nope. 

I have an LG 55CX3LA with the latest AppleTv 4K, PS5, a Beam gen2, Sub Mini and a pair of Era 300.When all of them are connected to the LG and eArc is enabled after a while I have sound dropouts. When eArc is disabled everything is fine, but with worse sound quality. For a few days now I disconnected the PS5 and enabled eArc again, everything is working but I have to plug the PS5 if I want to use it. A HDMI switch would solve this issue?

Hi,I’m redesigning our home theater setup and I have in-ceiling wired speakers that I can connect to a Sonos Amp.  I would use a Sonos Arc as the front channels.  Can I then connect the in-ceiling speakers via a Sonos Amp to the ecosystem to use as rear channels for surround sound in the home theater setup?If possible, do either of the Arc or the Amp need to be hardwired to the router or a switch?

Hi all sonos loversI’ve just received my Sonos ray, which I have looked forward to for a long time. However, the smile on my face did not last long. Quickly after unboxing and setup, I found out that my LG tv (55uq75006lf) did not want to corporate with my Sonos Ray. I’ve tried everything: Removed the protection of the optic cables, enabled PCM, set the sound output to optic cable, made sure the optic cable is mounted correctly, software is up to date. It can play music through my Spotify app though. In the Sonos App it says that it’s not able to find the optical cables, when I try to make the TV setup. However, on the TV it seems like it can find the Ray. However, I’m not able to turn up or down for the volume on the TV. When I turn up og down a sound icon appears in the right corn with a line accros it, symbolizing It’s muted. Does any one of you know what could be wrong? I’ve search online for several hours now Best regards, sonolad

I love the clean look of the Leon Speakers Tonecase. I have used it on non Atmos Sonos Soundbar. Has any one tried this with an Atmos Arc? It appears to mount flush with tv front. Would this be detrimental to sound experience?LInk to Leon Speaker Tonecase:   https://www.leonspeakers.com/residential/tonecase-fit-universal-for-sonosThanks

Hi I have recently upgraded from 2 splay 1s to 2xera 300  I also have a beam and sub I am struggling to set up surround sound the app is stating I don’t have a similar pair any suggestions?

Hi!I’ve a Sonos Beam gen 2 and 2 Sonos One SL set up as my home theather on my Samsung tv but shortly after I’ve purchased and after I’ve installed it all it suddenly doesn’t start the tv sound automatically anymore when I want to view something on my Apple TV.. it only starts the tv sound when I turn on my KPN tv (media box).so every time I need to switch between sources and start both the Apple TV and KPN before the sound starts to work. I’ve set up the Beam with HDMI ARC because I don’t have e-arc.Does anyone have a idea what it can be? I’ve tried everything I could come up with except reinstalling it because is rather don’t do that yet.. that’s my last resort.

I think I have been under the wrong impression about Sonos - I thought they were this high-tech company offering premium products.I purchased Sonos Ray last week and haven't been able to set it up (I have tried every internet tutorial, multiple devices, deleted and reinstalled the app, etc). I have been advised via chat to call the customer service line as the agent can't resolve my issue and thinks I need to speak to someone one the phone.I have called the customer service number every day for 5 days at different times during the day, waiting at least 50 minutes in the so called 5-minute queue before I give up. Not once have I been able to speak to a human.I can't believe how expensive these products are and it's impossible to set them up without customer service intervention. It seems like a complete scam, no?

I want to buy a soundbard but I just want to be sure that my two old Play 1 will work as a home theater with the three of them ?

Hello,I recently bought Sonos Beam Gen 2 to use it as soundbar for my Samsung TV QN95B.I followed Samsung’s step to activate eARC on HDMI ports and CEC.I used a HDMI 2.1 cable to connect the soundbard to the television.I used the third port in my TV (the one which has eARC). I tried factory resetting both the TV and Sonos Beam Gen 2, nothing changed. Still, I cannot connect at all my soundbard to the tv.  SONOS Beam gen.2 (specs):SONOS OS: 2Versione: 16.1 (build 78151070(Versione Hardware: 1.35.1.12-2.2ID serie: A203 Samsung QN95B (specs):Codice modello: QE55QN95BATXZTVersione software: T-PTMDEUC-1622.4, BT - S Moderator edit: removed serial numbers

Hi. I have a Sonos Beam (1st gen I believe) with a pair of Play:1 connected to a LG C3 OLED TV used mainly for gaming (PS5).It happens almost every day, that I get a sudden screen blank, and a message that the soundbar disconnected.  I’ve collected a diagnostic: ********** Thanks in advance! Moderator edit: diagnostic recorded and removed

I have a Sony XR-65X90CJ, Playbar/5.1 setup, Xfinity X1 cable box with the XR15 V2 UQ remote.  Hang with me while I lay this out!The cable box recently died and needed to be swapped.  Prior to that everything was behaving it seemed.  When i set up the new box and remote, I noticed an old problem had returned.   The volume control on the remote is topped out at 100 and is hardly loud enough (the TV is set to audio system output, optical cable output is fixed on this TV).  When I had this issue years ago with an earlier Sony TV, I discovered that the Sonus app had the volume set very low and sliding it up allowed more relative volume.  But it was a constant problem which I seem to recall was fixed by setting the OLD Sony TV’s optical output to fixed… but as noted, this newer TV already has a static setting to fixed optical output.    But i went to the Sonus IOS app (which frankly, once that initial problem was solved, I hadn’t looked at for perhaps years).   Log in

I have a issue where my ARC keeps being false triggering when “Alexa” is not said.I have searched the community and found similar posts but one of them said the fix was to turn off Alexa but I don’t think this really fixes the issue. Another post I saw said there was a hardware issue and replacement units were sent out but I can’t find this post.Does anyone have this issue and know of an actual fix, not just turning the feature off? I have kept it up to date but still have the issue. I had it happen 7 times in about 20 mins today so this led me to post.  I have pics of the Alexa app showing the triggers and also logged a diagnostic if Sonos want to check on this. It’s on version 16.2. Thanks for in advance.

Amazon had a deal of $719 for a brand new Sonos Ark and I’m wondering since I can’t find it on Sonos website if Amazon is an authorized dealer or not. Anyone know? Thank you so very much

I have an older home theater setup.  My question is……  Can I replace my legacy Playbar with the Arc and will my home theater setup still work?  Other components are legacy (2) Play 1’s + legacy Sub Gen 1.

Can you help me? 

 Hi,I have 1 playbar and 2 play 1. Can I add SUB Gen 3 to this group?Thx,