Question

Cant connect arc, subwoofer and 300s


ran through system adds and can’t identify products.  I ran through wizard, can’t seem to fix it


2 replies

There just isn’t much information here to work with, but try temporarily connecting your Arc to your router with an Ethernet cable.

If that doesn’t work, call Sonos Support directly to discuss it.

Thank you, I spoke with support and they walked me through and conducted several diagnostics.  The equipment was subjected to extreme heat and Zi was worried that it was damaged.

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