Problem with ARC since LG WebOS Update

P

Hi everybody,
I have an Arc installed on an LG OLED G2 TV (2022).
Everything worked very well, until LG's WebOS update (April 2024).
Since then, every time the TV is started, the sound of the Arc is jerky, cut, jerky, freeze etc....
The only solution I found is to change the audio settings on the TV.
I have to select “TV speakers” as audio output, then 2 seconds later I reselect “HDMI eArc”. It works but I have to do it as soon as I turn on the TV....
No response from LG. Has this ever happened to anyone here?
Do you have an idea to fix all this?

Thanks a lot for your help!

2 replies

Jamie A
Userlevel 7
Badge +16

Hi @Pogz, welcome to the Sonos Community!

Since this happened after you updated the LG WebOS, then it’s safe to say the issue lies there and I doubt there’s anything we could offer to help fix this issue.

Contacting LG is the best step here and hopefully they can help you get this resolved quickly. However, until they get back to you, try connecting the Sonos Arc to the LG TV via the optical adapter that came with the Sonos Arc. If that resolves the issue you can keep it connected that way until LG get back to you. You wont get Dolby Atmos this way but you’ll still get Dolby Digital (5.1 surround) and don’t have to fiddle with the TV settings every time.

I hope this helps!

P

Hi @Jamie A ,

Thanks for your answer !

I’ll connect my Sonos Arc with optical adapter, it’s a good idea while waiting for LG’s anser …

I hope they come back to me quickly ..

 

Thanks again !

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