Home theater

The fireplace is 76” wide with frame and the TV is LG GX 77” OLED. To maximally lower the TV for viewing height we placed everything as close to floor as safe. There is 10.5” below fireplace (fireplace to floor) and there is 10.5” inches between fireplace and bottom of TV. Ceiling is 12 feet total height with 5’5” between top of TV and ceiling. I need advice where to place ARC and if at all possible. Problem is if it is between fireplace and TV then it will possibly have too much heat from fireplace. Arc above TV is only safe option to me but has anyone tried it? Thank you for your advice.

Hi there,I have a LG TV and use a Google Chromecast with Google tv to stream tv. I recently bought a Beam gen 2 and 2 Sonos one that I set them up as a surround system. The Beam is connected to the ARC port and Google tv to standard HDMI.When I watch Netflix using Google tv the audio output is Stereo PCM but if I watch the same movie using the Netflix app buildin the LG TV the audio output is Dolby Atmos 5.1 . My tv only support Netflix and Prime so this is an issue for me. Does anyone else have the same issue and or a solution or suggestions? Thank you! 

Hello everybody, I have been using the Sonos arc with my LG TV for 4 months now and I have to report some of the issues, that hopefully will get fixed sooner or later.I hope this could be useful for other people too and please let me know whether you have found any fixes. #1 Selctive sync issue:External Source: No issue with PC audio No issue with Nintendo Switch audio. Internal apps: No issue with Netflix No issue with disney+ Big anticipation on you tube Big anticipation on Prime video My major problem is that the “sonos app” lip sync tool is not so precise.It would be nice to add a sytem where we could input the “exact millisecond”. The “+1, +2 or +3” system add either too much or too few delay.I am not sure what’s happening though, the signal is supposed to be pass through (I set it like that), so I am not undestanding why the TV is so much slower to show the pictures. Probably an LG problem, but it is super annoying.At least, add the millisecond option.#2 HDMI-CEC simply link

Hi guys! i’m pretty new to Sonos world. I just bought the new beam gen 2. I connected it via hdmi arc to my sony KD65XH9096 but i have an annoying audio lag/delay both with tv and ps5. I tried to correct via sonos app but i can only increase the delay and not decrease. How can i solve this?? 

Hi all - I’ve got a new Arc connected to an LG CX (eARC HDMI port, eARC enabled, pass through enabled).I’m having MAJOR issues with dialogue (and Trueplay). For example, when watching a talk show or the news via digital terrestrial tv and the sound is dialogue only, it sounds like the voices are coming from a small muffled box. I held my ear to the Arc and during these kinds of scenes the vocals are only coming from the central speaker(s).As soon as there is additional sound, say background music or effects, the vocals are boosted and sound perfect! When I hold my ear close to the Arc during these scenes I can hear that the dialogue is now coming out of the centre and also the left and right speakers. In a show where it switches from dialogue to dialogue with additional sounds though, the voices keep going from muffled to perfect. It’s awful. What’s worse is when I try a Bly-ray (in this case David Copperfield DTS-HD Master Audio (via a Sony UBP-X800M2) ALL the dialogue sounds muffled!

Tv autoplay not switched on in Sonos 2 app but matters not on or off anyway. The tv will not budge of receiver in sound settings. Cannot get tv speakers or Bose bluetooth headphones as clicking on them in sound settings gives a few seconds play then jumps back to Receiver sound. Never saw these problems in reviews prior to purchasing beam gen 2. Sonos should give automatic refunds to unhappy purchasers. Also noticed tv off during the night. Sonos left on. Switching tv on in morning Sonos connects but sound defaults to 0. Had HDMI-cec sound problem as well. App said switch on  cec on tv settings. It was already on. I've only had the soundbar for a few days. Sonos sent me a welcome e-mail with tips etc. Unfortunately one was tapping with phone to set up well my Samsung A40 isn't new enough to do that. What about Trueplay sorry that's a no no no my phone is Android. These details are not easy to find when making purchase. The sales staff do not even know. Nevermind a refund should be comp

We love our Sony XBR55A8G. I had a Sonos Playbar and after reading so many reviews on the Sonos ARC, I bought one. I was disappointed when I found that I did not have the ability to make use of Dolby Atmos. Then I just came across two youtube reviews on the HD Fury. I purchased one and then ordered new cables from the suggested vendor. They are 2.1 compliant.When I put everything together, I confirmed that I had the latest firmware. I get video, but get no audio. Further, there is no reading on the screen of the HD Fury. Even after unplugging and replugging in everything as suggested in other queries, It does not give an indication that I am feeding a signal in.Any suggestions? Should I just send it back and ask for a refund? MEP - RFGroup

My SONOS ARC won’t switch back to TV after playing music via Spotify. Given the amount of other people experiencing this problem it looks like a bug in one of your recent software release. Could you test the relevant Use Cases in your test lab and let me know the fix please. The ARC is currently not useable for primary task and I don’t won’t to have to return it to John Lewis as unusable, for what is probably a small software fix. Thank you.

I have a Sonos Playbar with 2 Sonos Ones for surround sound. I recently bought a new “Siri Remote” made by Apple, which includes a mute button. I have successfully paired the new Apple TV “Siri Remote” to control the volume on my Sonos (up/down), but the Sonos fails to recognize the mute command. The previous thread on this subject was inconclusive and unhelpful, and Sonos bizarrely closed the thread without any answer or resolution… How can I make my Sonos Playbar recognize the mute command from my Apple TV remote?

I feel the need for separate volume controls for the sub for music and for tv. I have a nice level for tv but when I play music the bass drops away. Why is this ? 

HiPlease review diagnostic 900291281. I’d like to know if the Beam Gen2 is operating within expected temperature range. Unit has been playing for approximately 6 hours.  Thanks!

Hi guys, I wanna create new setup with Sonos products for movies/games.First idea was about Beam 2 but now I'm thinking about add sth more.Sonos Arc (optionally 2x One SL) Sonos Beam 2 + Sub 3 gen (optionally 2x One SL) Full option - Arc + Sub + 2x One - but I think it may be too much to my room so i am more interested in 1st/2nd option.My room is around 4x4 m.  Can you give my some advices? ;)

Hi,Started running into this issue about 3 months after purchasing the Sonos Arc. It randomly disconnects and I need to turn off and on the TV for it to reconnect. This is very frustrating. Please help or I would like to return the items purchased. 

Sonos!  Please fix.  This is not like you.  Can I return my arc?

I recently moved into a house with in ceiling speakers. It came with a Control4 system that’s too out of date. So to still take advantage of them (and utilize my current Sonos network) I got a Connect:Amp (get 2) from eBay. I’d like to set up the Front L+R and the Rear L+R through the Amp and have my Playbar serve as the center to give me somewhat of a surround set up. I’m sorry if this doesn’t make much/enough sense but how many Ethernet connections do I need to make this set up work? There is currently one cord going through the wall (about 10-15ft away) from where the TV is to the little AV room. Is that enough or do I need another one (one from the PlayBar to the Amp and another from the PlayBar to the hardwired modem)? I’m really hoping I don’t need to find a way to string another cable through the wall (if I do, any tips on how to do so?). It works for playing music through the S2 app, I just can’t get the whole surround set up.Also, can I connect multiple speaker wires into the

I have a Sonos Beam and Sonos arc. Both sound bars will intermittently drop audio when connected to an LG CX Oled TV via HDMI/eARC. When I plug in via the optical to HDMI adapter the drops go away (but I lose Atmos and the ability to control the soundbar with the TV remote). It seems to me that the problem lies either with Sonos’ or LG’s implementation of the e-arc/arc protocol. This is incredibly frustrating. I just want my new TV and new soundbar to play nice.

can i use a play3 instead of a sub to create a surround 5.1 together with one beam and two ones

Hi all, I just buy two sonos ceilings trying to improve my sound (i’ve a sonosBar)Regarding Sonos ceiling…- is it necesary the Amp to enjoy “completely”?what kind of cable i’ll need?

HiI have been looking throught Apple TV, Netflix, Amazon and Sky and I cannot find any content that says it supports Dolby Atmos.  Can anybody point out items that are?  I have “Googled” and found things that are recomended for Atmos Sound but when I look at the services they are labled 5:1 not Dolby Atmos.As a side issue I have an LG Smart TV with Atmos support which has apps for Apple TV, Amazon, Netflix etc.  Will these inbuilt Apps support Atmos?Thanks for any help!  

Hello thereDiagnostics: 2113276301We have a stereo pair of Play One set up as surround sound in a room along with a sub and a Playbar. One of the Play Ones has stopped producing sound completely. I can still control the volume of the room with it but there is no sound from the unit. I’ve tried switching it on and off and performing a factory reset on it with no result. Can you please advise what else I can do to get it to work? Thank you. 

Hello all, new Sonos owner here.  I ordered a Sonos Arc from Walmart because BestBuy was out and I couldn’t find one in stock anywhere else.  Paid $999 for it but was happy to get it, as I have the Sub and Ones for surround coming this week.  To my surprise, when I opened the box come to find out it’s an Arc SL!  Walmart’s site didn’t say SL, and even included voice control as a feature.  To be truthful, I wasn’t really planning to use the voice control feature, but to pay a $100 premium and not get what I ordered kind of chaps my hide.  I contacted Walmart and they’re confused, offered me to return it but then I’m a month and a half out to get an Arc.So, questions to the wise.  Is there any downside to the Arc SL vs. Arc aside from the voice control feature?  Sonos app picked it up correctly as an Arc SL, but I’m concerned about future support.  Would you return it and wait for the real Arc?  It’s already installed and sounds great I just don't want to worry about it going EOL before

Hi folks,Just received my Arc, Sub and One SLs coming this weekend.  Should I wait until I have everything, or can I go ahead and set up the Arc?  Should I TruePlay the Arc or wait for the whole setup?Thanks!OB

I have a new model LG OLED65, new arc and sub gen 3. I’m seeing Atmos in the Sonos app but hear no evidence that any of the directional speakers are functioning at all. I’ve tested with several Atmos intense content that’s supposed to be mind blowing. Things like the opening car chase scene in 6 Underground and Squid Game. Also some content from Plex and Prime. But still no indication of any directional sound. Would love to know if there’s something I’m missing. 

What is the screen saver for Beam gen 2 as I have  the beam as screen saver instead of the normal black screen with white wriggly lines that I had for the Beam gen 1 and ARC on my tv?

I have two play 1s linked to a Beam. This is setup as a surround system.Both play 1s can be connected to Ethernet if needed. The Beam is connected to the TV by the HDMI to Optical cable/adapter.what I have been finding is the one of the play 1s the “right” one keeps clipping out when watching TV or listening to music. This happens if on WiFi or on Ethernet.  I’m starting to think the play 1 is faulty or failing. I have done a diagnostic report but not sure how to submit it to Sonos as the online chat is not available number is 1438370456Can anyone offer advice?