Home theater

Hi,Started running into this issue about 3 months after purchasing the Sonos Arc. It randomly disconnects and I need to turn off and on the TV for it to reconnect. This is very frustrating. Please help or I would like to return the items purchased. 

Sonos!  Please fix.  This is not like you.  Can I return my arc?

I recently moved into a house with in ceiling speakers. It came with a Control4 system that’s too out of date. So to still take advantage of them (and utilize my current Sonos network) I got a Connect:Amp (get 2) from eBay. I’d like to set up the Front L+R and the Rear L+R through the Amp and have my Playbar serve as the center to give me somewhat of a surround set up. I’m sorry if this doesn’t make much/enough sense but how many Ethernet connections do I need to make this set up work? There is currently one cord going through the wall (about 10-15ft away) from where the TV is to the little AV room. Is that enough or do I need another one (one from the PlayBar to the Amp and another from the PlayBar to the hardwired modem)? I’m really hoping I don’t need to find a way to string another cable through the wall (if I do, any tips on how to do so?). It works for playing music through the S2 app, I just can’t get the whole surround set up.Also, can I connect multiple speaker wires into the

I have a Sonos Beam and Sonos arc. Both sound bars will intermittently drop audio when connected to an LG CX Oled TV via HDMI/eARC. When I plug in via the optical to HDMI adapter the drops go away (but I lose Atmos and the ability to control the soundbar with the TV remote). It seems to me that the problem lies either with Sonos’ or LG’s implementation of the e-arc/arc protocol. This is incredibly frustrating. I just want my new TV and new soundbar to play nice.

can i use a play3 instead of a sub to create a surround 5.1 together with one beam and two ones

Hi all, I just buy two sonos ceilings trying to improve my sound (i’ve a sonosBar)Regarding Sonos ceiling…- is it necesary the Amp to enjoy “completely”?what kind of cable i’ll need?

HiI have been looking throught Apple TV, Netflix, Amazon and Sky and I cannot find any content that says it supports Dolby Atmos.  Can anybody point out items that are?  I have “Googled” and found things that are recomended for Atmos Sound but when I look at the services they are labled 5:1 not Dolby Atmos.As a side issue I have an LG Smart TV with Atmos support which has apps for Apple TV, Amazon, Netflix etc.  Will these inbuilt Apps support Atmos?Thanks for any help!  

Hello thereDiagnostics: 2113276301We have a stereo pair of Play One set up as surround sound in a room along with a sub and a Playbar. One of the Play Ones has stopped producing sound completely. I can still control the volume of the room with it but there is no sound from the unit. I’ve tried switching it on and off and performing a factory reset on it with no result. Can you please advise what else I can do to get it to work? Thank you. 

Hello all, new Sonos owner here.  I ordered a Sonos Arc from Walmart because BestBuy was out and I couldn’t find one in stock anywhere else.  Paid $999 for it but was happy to get it, as I have the Sub and Ones for surround coming this week.  To my surprise, when I opened the box come to find out it’s an Arc SL!  Walmart’s site didn’t say SL, and even included voice control as a feature.  To be truthful, I wasn’t really planning to use the voice control feature, but to pay a $100 premium and not get what I ordered kind of chaps my hide.  I contacted Walmart and they’re confused, offered me to return it but then I’m a month and a half out to get an Arc.So, questions to the wise.  Is there any downside to the Arc SL vs. Arc aside from the voice control feature?  Sonos app picked it up correctly as an Arc SL, but I’m concerned about future support.  Would you return it and wait for the real Arc?  It’s already installed and sounds great I just don't want to worry about it going EOL before

Hi folks,Just received my Arc, Sub and One SLs coming this weekend.  Should I wait until I have everything, or can I go ahead and set up the Arc?  Should I TruePlay the Arc or wait for the whole setup?Thanks!OB

I have a new model LG OLED65, new arc and sub gen 3. I’m seeing Atmos in the Sonos app but hear no evidence that any of the directional speakers are functioning at all. I’ve tested with several Atmos intense content that’s supposed to be mind blowing. Things like the opening car chase scene in 6 Underground and Squid Game. Also some content from Plex and Prime. But still no indication of any directional sound. Would love to know if there’s something I’m missing. 

What is the screen saver for Beam gen 2 as I have  the beam as screen saver instead of the normal black screen with white wriggly lines that I had for the Beam gen 1 and ARC on my tv?

I have two play 1s linked to a Beam. This is setup as a surround system.Both play 1s can be connected to Ethernet if needed. The Beam is connected to the TV by the HDMI to Optical cable/adapter.what I have been finding is the one of the play 1s the “right” one keeps clipping out when watching TV or listening to music. This happens if on WiFi or on Ethernet.  I’m starting to think the play 1 is faulty or failing. I have done a diagnostic report but not sure how to submit it to Sonos as the online chat is not available number is 1438370456Can anyone offer advice? 

I have the Arc that connected to my old regular LED.It's great, but I brought it for better sound..now what happens when I buy a new TV, like LG C1 And the TV has dolby atmos! Now, I have dolby atmos in my new TV and my Arc soundbar.  I'm sorry but I don't get it, if the Arc is connected to the TV, then the TV sound is off.. of it's off I don't need a TV with  dolby atmos? Or I can use the all system to works as ONE (the TV with the Arc) ? Thanks in advance 

I have a Marantz 1080P projector with HDMI connections.  In order to use the ARC speaker which I bought to provide the sound for my projector, I had to buy a Fury HD Arcana that allows the Marantz HDMI cable to connect to the Fury HDMI-output and then the HDMI cable from the ARC goes to the E-arc output of the Fury. Then if I plug in my Apple TV HDMI cable directly into the Fury HDMI input, I can see the screen. However, when I try to use airplay in Apple TV to mirror my computer onto the projector screen, I have a picture but no sound. How can I get the sound to play from my computer on Sonos. I do have a Sonos connect that I am not using and I am wondering if that could be used in some way to bridge the sound from the computer to the Sonos app. Also, when I try to connect an HDMI cable from the Fury-input to the 5 port HDR switcher output and then connect the  Apple TV’s HDMI cable to the HDR switcher it doesn’t see the Apple TV. 

Hi everyone,I am unsure when did this happen but my Sonos Amp can decode LPCM multichannel. I realised this with my PS5 that was set up in LPCM and I was still getting Dolby Digital 5.1.To make sure I tried my Nintendo Switch and yes I now have surrounds working as surrounds, on the Sonos app it says Dolby Digital 5.1. My Sony X950h is set to audio pass through.Could any of the Sonos team member explains this?  Thank you!

We have a Sonos Arc, Sub and 2 Sonos One rear speakers and they sound amazing.But after adding a 2nd sub and calibrating Truplay the sound is not good at all.Voices are like they come from a small speaker in the TV, surround sound is noticably less and overall it does not sound like an improvment at all.I did Truplay calibration multiple times but that does not help.For now i removed the 2nd sub, recalibrated and now the sound is great again.Thinking of returning the 2nd sub….. 

Do the beam (gen 2 ) work with sub gen 2?

Hello fellow SONOS users,I recently got my Beam GEN2 (upgraded from GEN1).  A curious thing i noticed by accident was the left side of my Beam GEN2 is slightly warm (despite not being in use). I am wondering if anyone else noticed this with their new Beam?  Contrast this with in use conditions where the ambient temperature would rise and I did notice with my previous GEN1 (not burning hot but warm for sure).  I’m trying to figure out if this is a nuance specific to GEN2 or not. Appreciate users feedback.Thank you.

I have a tv mounted outside w/ two outdoor sonos/sonace speakers mounted on either side. I ran two speaker wires & two Cat6 wires in buried pipe from my basement 100 feet to my garage & then out to the tv/speakers. My modem & Amp are located in my basement.tv connected via one of the Cat6 cables to my modem speakers connected to new Sonos Amp in my basement one Cat6 cable currently not being usedI purposely did not run an HDMI cord from the basement to the tv as I was told it was too long of a run. Is there anyway to connect the amp (& ultimately speakers) to the tv using the one existing Cat6 cable? My garage is not insulated so I do not want to keep my amp in there - winter in Minnesota would kill it - not worried about the tv.  The amp is connected to my system currently & the speakers work great for music, etc., just not sure how to get tv audio through outdoor speakers at such a distance. I’ve read suggestions about adding an beam to the TV or another speaker,

I’ve used the guide to setup my home theatre , however, I’ve noticed that surround sound only works when are streaming music but not when are watching movie.  Has anyone experienced this? Would you like to hear how you resolved it, please 

I have a Sonos Arc hooked up to a Sony A80J via eARC. Volume control using the TV remote works fine while watching TV. However, it doesn’t work while streaming music on the Arc; I have to open the app to manage volume. I tried the Remote Control setup in the app but it doesn’t detect the TV remote. Any suggestions on what I need to do to fix this?

Hello,I would like to change my 2 One SL, acting as satellites with Playbase and Sub setup, to 2 Roams. Will they act surround speakers? Can I just swap them and expect everything to work properly?

I just hooked up a new Beam Gen 2 to my LG TV via HDMI ARC and when the TV turns on it takes about 5 seconds for sound to start playing out of the Beam. I’ve tried unplugging and rebooting everything that is connected (cable box, fire stick, beam, Tv) and changing HDMI cord with no success. Sonos support also couldn’t seem to fix it. Is this normal?  Does anyone have a fix for this?

Any plans of allowing a sonos speaker to be configured as a dedicated atmos height speaker?