I have the following situation.
I am in a house with Eero Pro mesh network (total of 4 units, so good coverage).
My Arc and Sub are connected to Wifi and have been working with a surround setup well in the past.
The house came with built in-wall speakers that I would like to connect as surround speakers to the set up. The TV/speakers are on the 2nd floor, but the cables of the built-in wall speakers go all the way to the basement.
The Amp worked without a problem independently. Hower, when I tried to add the Amp as surrounds to the setup, I got the error message “There was a problem adding your surrounds. Check the network connection and make sure your products are powered on”.
I have the suspicion that the issue is as follows: The Arc wants to connect via a direct Wifi connection to the Amp, but the Amp is too far away and therefore out of reach to create the connection.
Would it help if I tried to run my Sonos setup on SonosNet instead of Wifi (I have 8 devices, so should get ample coverage) or would that not a difference (ie would the Arc still try to create a direct Wifi connection to the Amp)? Note that I could connect at least 4 of the devices via Ethernet to my router (including the Amp), but I don’t have Ethernet near to my Arc nor my Sub.
Thanks for your help!
Best answer by GuitarSuperstarView original