Home theater

We have a new Sonos Beam (Gen 2) hooked up to our Samsung Smart TV. It works fine, but it makes a noise that sounds like a DVD player when a disc loads, kind if that spinning, wind-up sound. This happens when nothing is even playing (TV or music), as well as when when Pandora or my music library is changing songs. Is that normal? It’s kind of bothersome. Something I’ve thought about is that I THINK this happens mainly when I’m casting from my laptop to the TV. Also when I’m playing my music library, which actually comes from my laptop. Is that possible, and if so, is that to be expected?

Hi all , I'm still getting audio jitter whilst watching sky+ hd , it happened yesterday , whilst it was happening I paused the programme and immediately played the programme again and the jitter stopped !! Then audio was fine , this issue hadn't appeared for 10 days , it could be another 10 days before it does it again ! It never did this with just the TV speakers , it only started since I got the Sonos ! I've found an audio clip on line that is 99% how mine sounds when it happens , unfortunately the guy who posted the clip didn't state a fix , 10 seconds in the issue starts .I have a diagnostic number 1154286223 guy at Sonos didn't seem that helpful tbh , here's the clip https://www.dropbox.com/s/34qcz19xg8dbab9/20180922_214658x2.mp3?dl=0 

Hi, I was just wondering if anyone knows how I should proceed. I’ve had a defective online order (beam 2) authorised for replacement, the item was returned and delivery is tracked and confirmed, but despite the original email stating this should take approx 5 days I’m now well over that. What concerns me is that my emails get totally ignored. Chat support advise me to email the Sonos support email address, but no one responds. Chat support says not their area, they can’t help. I’d hate to have to claim back through cc, or small claims court, but how long should I realistically just sit back and wait? At this point they have my money and I have no purchase. Apologies if this isn’t the right forum, just thought maybe you guys would know how to proceed. Thanks again. 

I have 4 ceiling speakers, 2 fronts and 2 rears with each pair connected to a Sonos amp (so 2 amps total). I also have an Arc under the TV. Is it possible to have surround audio using all 4 ceiling speakers plus the Arc? So far I’ve been able to connect the Arc with the 2 rear ceiling speakers set up as surrounds, but can’t figure out how to connect the 2 fronts to the Arc and rears. Right now the 2 fronts are their own group, so I can play music through everything, but adding the fronts to the Tv setup doesn’t seem doable. Any suggestions?

Hi all, I have just set up a beam gen 2 with a pair of Sonos ones as surrounds. All is working well, however I would like to know, “if I turn off the surrounds in the Sonos app, does the surround content get switched back to the beam, or would I be missing that part of the sound”? I ask this as I would not always want them to be on. Thanks.

How can I connect my TV wirelessly to my Sonos?

Hi,Had a Beam connected for about 1 year with no issues,  always turn the TV off with the remote ( Sony Bravia)On turning it on this morning I didn't have any volume, on checking noticed it was set at zero so just turned it up, thinking nothing of it, upon turning the TV on this evening the same thing happened, I only have the Beam connected and that's via HDMI Arc.Also no Alexa.Any ideas ?Thanks.

ASTC 3.0/NextGen is broadcasting with Dobly AC-4 format and not AC-3 or Dobly Digital .  I read  AC-4 is framed based audio and is not compatible to AC3 , DD or DD plus. How would  my  Sonos ARC handle this audio?  Most of the major cities or market will have ASTC 3.0 broadcast this years.  Seems  Sonos as a premium product  would need to add Dolby AC-4 support ?  

I can get the system to play play Dolby digital plus 5.1 on these settings:TV - Multichannel (non-bypass)PS5 - HDMI set to AV Amplifier, number of channels 5.1, audio format dolbyAny other combination i have tried only get dolby digital 5.1 or stereo sound. Should i be able to get dolby atmos if playing from disney plus. Also am getting a sync issue no matter what the output is. Is the HD fury arcana my best option to fix this as i don't want to be adjusting it in the app. 

Hi there, I am new to the forums and was hoping for some advice/guidance on the best way to set up my new beam gen 2. I appreciate this question has probably been done to death here so apologies in advance if this has been answered elsewhere. I am asking again as a lot of the answers I have found appear to relate to previous generation sonos products which I believe only had optical in and did not have HDMI in and I haven’t found any guidance specifically relating to the beam gen 2. The issue I am having is that the TV is old (from around 2014) and from testing and googling does not appear to passthrough DD 5.1 from external devices connected by HDMI (in my case a BT freeview box and PS4 used primarily for Plex rather than gaming). The sonos app does show DD 5.1 when using the built in netflix app which appears to confirm it is the HMDI passthrough on the TV, or lack thereof, that is the issue. A lot of the previous discussions on this suggest using an HDMI switch in order for audio to

Hi. Anyone have popsical remix 2 set up with your Sonos arc? Do your mic have delay like mine? How do you connect the system? thank you 

I’m expecting my LG Gallery OLED next week. I’ll be mounting it on the wall, as well as my Sonos Arc under it on the wall.If you’re familiar with the Gallery line of TVs, they have a custom wall bracket as well as channels to run the cables behind the TV that allow it to be mounted flush against the wall, so that it literally has a depth of 1 inch or so, looking like a painting on the wall. Similar to the Samsung Frame.I know Sonos recommends that the Arc be mounted 5.5 inches or more below a TV so the sound from the upward firing speakers is not impeded.  However, I’d like to mount mine more like 3-4 inches below the TV.I can’t imagine that a TV with 1 inch depth could block the upward firing speakers right?Seems like I should be fine.  Agreed?Thanks for any opinions.

Hi,I am moving into an apartment with limited possibility to place Rear speakers for 3.1 setup.Does it make  placing Sonos One in this setting - having both in the rear, but one properly placed on the right and the other one in the middle?I cannot place the left one in upper corner of the room as there will be a heavy curtain in that spot.Cheers,m  

I've recently purchased a new Pioneer TX55JZ1000B tv and whilst I can connect through the app my phone for the volume it will not sync to allow me to adjust the volume on the remote as all my other TV's in the house so?I currently connect via a optical cable as that is the only option on my soundbar....any help would be appreciated. 

I am an amateur radio operator and when I operate on frequencies 4 mHz or below, my arc sounds the Alexa beep and the surround speakers make rapid drumming sounds (this is with the system off).  When the system is on, the volume will increase to maximum.  This occurs at very low transmitter power (10 watts RF out).  I called Sonos support and after about an hour and talking to two different people, they said they had never had this issue and that it was outside their support.  Any other hams have this issue?  I find no FCC acceptance stickers on the Arc, Sub or Surround speakers.  My transmitter is properly grounded (for RF suppression).  

I have Apple TV 4K and the Sonos Surround Set (ARC not Playbar). My TV is a Sony Bravia 4K (KD 55X8509C) from 2015.I know that I won't be able to get Dolby Atmos until I either upgrade my TV or buy an HD Fury Arcana.However, when I first got my Sonos set, I could get Dolby Digital 2.0 or 5.1 on Apple TV 4K (on Disney Plus, Netflix etc). Now, everything plays in Stereo PCM. I haven't changed any of the settings. I've used the same content as I did when I got DD2.0 and 5.1.Any ideas? What's going on?

Can an arc be installed vertically? 

I brought a Sonos one to add airplay 2 to my system, only to find that it would then not pair as a stereo pair to a Sonos 1. So I then brought a second one so I could get a stereo pair to use as surround sound. but now because there used as surround sound I get no option to use them as airplay 2. what the hell is wrong with Sonos. What is the point of disabling airplay when speakers are used as surround sound. Listen to music how you like is now what’s happening anymore. sonos sort this out and allow tv and music to be on separate apps. 

Hi, as the title suggests a full release number bump is pretty big so I’m concerned that even with that there has been no mention of either the 7.1 to 5.1 downmix feature or the LPCM low volume bug. @Corry P can you please confirm if either of these things are still being looked at? 

I am using the Sonos SL for rear’s with my Sonos Arc, but I don’t get a lot of sound out of  the two SL. Can this be improved.I am using the system for tv and sometimes for music..

HICan I pair the sonos Beam (1gen) as a stereo pair with the Sonos one SL (gen2) duo Speakers? Kind regards, Georgdy

Hi, can i use my Playbase for making an home theater system with 2 in-celling speakers and a sub, all from Sonos?

Dear Sonos,please please allow a 5.1 setup to mute the soundbar when playing music. So it becomes 2.1Over the internet I’ve seen multiple people really wanting this feature!because the music of 2.1 sounds so good on Sonos and the music on the arc comparatively so bad :(  

Greetings, I am preparing to set up a completely new TV room and I could use a small piece of advice.  First details, then a couple of questions for anyone willing to help . . . -TV (Sony A80J) is being delivered later this week-Sonos (Beam Gen2, Sub + two S:1s) is sitting in boxes currently, will be connected via eARC-Ancillaries will also be tossed into the mix:  Sony BRP, Dish Satellite Receiver + OTA antennaeQuestions:-Which should be set up first, the TV or the Sonos system?-Should I connect everything & plug into electric outlets prior to setting anything/everything up?-Any particular pain points or cautions that would be good to know?-Also, is there any value in allowing the TV to do its thing sound-wise along with Sonos?  The TV has decently good native sound (or so I’m told) and I guess I’m wondering if allowing the TV to emit sound along with the Sonos equipment offers some extra “oomph” or if it is best to just forget about this idea?For what it’s worth, I will be using

Hi,I bought Optoma HD28hdr projector and sonos Beam Gen2 ( with subwoofer ). Can someone please suggest which HDMI splitter I should use. Please share the link, Beam Gen 2 has arc port and HDFURY arcana is very expensive.  Thanks