Home Theater

Apologies if this has been somewhat answered somewhere deep in another thread! I’m not quite tecchy enough to work out where others’ set-ups will or won’t be similiar to mine. I promise I’ve done over an hour and a half of digging before deciding to add to the confusing spectacle of ‘will my set up work’ questions on this board!   I’ll try keep this short as possible to understand in the hope I don’t confuse things.   • I have ordered an Arc • I have an LG C9 with eARC • I use Infuse on my Apple TV 4K to stream my movies locally • In lots of cases my rips show as having TrueHD 7.1 Atmos - will they work and will I actually hear Atmos? • In some other cases my rips show as having DTS-HD MA 5.1 - will they work?   If I’ve missed any vital details that’ll help answer the question, please do let me know. Since I started reading these community posts (and Sonos’ repsonses in many cases), I’m worried I’ve really splashed out on a dud for my use case.   Thanks very much to all in

My Sonos Beam is connected by optical to my LG TV. Everything else is connected by HDMI. For some reason, the volume is extremely low when I'm using my Apple TV 4K or the Xbox One X. But the volume is full and rich with great surrounds when I'm using the Roku Ultra, LG 4K BD player, DirecTV, or streaming through the LG TV. I cannot figure out why the volume is so low on the ATV and Xbox. The sound is just so lifeless and quiet.  It sounds like the volume is coming through a 20” tv speaker system.

At what volume level is loudness effectively disabled on the arc? Thanks.

First time poster here…. we are considering an Arc for a home theater setup where the screen will take up most of the wall. There will be 4-6” of space above the TV, and based on room geography placing the Arc *above* the screen might give better sound (upside down so the Atmos speakers point towards the listener, instead of the ceiling in a normal setup).  Can you flip the channels on the Arc so that the left/right aren’t reverse when it’s upside down? Any other flags for this setup? Thanks!

The distance from the wall to the front of my wall mounted tv is 6 inches. If I use the arc wall mount and mount it as recommended the proper distance below the tv will the up firing speakers of the arc be impeded by the tv? 

As the title describes.I own an LG B9 on the latest firmware and the Sonos Arc on the latest firmware. When I need to increase the volume or lower it when using the TV remote, it is very slow, and I mean very slow. It can take up to 5-10 seconds before the volume actually lowers or increases. Sometimes I need to click 10+ times on my remote just to increase the volume or decrease it by one point. This has been so annoying to the point where I strictly use the Sonos S2 app just to control the volume of the Arc. Anyone here have the same issue with another LG tv or another brand?

My two play ones have been working fine but recently stopped. I’ve reset  as individuals and then  a stereo pair and work fine but as soon as add them as a surround sound they stop working and the revert to the green blinking lights. Can anyone offer any advice

Hi dear community!I just got a used Sonos Sub off a deal and I knew it is not working when I’m doing the purchase. However, after I got the Sub and did some testing to set it up I realized it is more complicated than I thought to fix it. So basically the devices just have a white LED constantly flashing, no response to anything, including hold the button to reset. I read from the support page that a constant white LED flash indicates boot failure. There are some interesting symptoms as well: when I connect it to ethernet cable, and search for devices using the iPhone app, it gives “found 0 Sonos product”,(instead of “No Products Found” when it completely powered off), and when I click the Setup button the app just crashes.  So basically I assumes there are some problems in the logic board, since it powers up fine and both boards looks in good shape(it’s already teared down). I have no other clues and searched around the community but can't seems to found any resources. For some reason

Hi all. I use the Samsung UBD-K8500 Blu-Ray player and a Beam (with a Sub and two Play 1s). When I play Blu-Rays that have DTS 5.1, the Samsung encodes down to DD 5.1. However, when I watch a film with DTS 2.0 (or any non 5.1 DTS), the Sonos app says I’m getting Stereo 2.0, but never Dolby Digital 2.0. Is DD 2.0 not a thing? Or is there some reason it will encode to DD 5.1 but not DD 2.0?

Hi. I’ve pre-ordered a Arc Surround Sound package and have a TV on the way which uses the Samsung One Connect box. I’d like to add a record player into this setup but... Am I right to think I have to buy a Sonos Amp in order to connect my turntable to Sonos? Or can the Arc accept direct input from a turntable like the Play5 can? (I assume a Sonos Port is no good because I don’t have a separate amp). I’d like to locate the record player on a sideboard well away from the TV. The TV runs all it’s connections into a One Connect box and so the Arc (I think) will physically connect to that. Do I connect my Sonos Amp to the Samsung One Connect box as well - or directly to the Arc speaker? (will the Arc have enough ports to simultaneously have cables connecting from the One Connect box and the Sonos Port?). Thanks to anyone that knows!

Hi. I have a Sony OLED A8F that only has ARC.   I understand the support sequence for Dolby decoding but wondering if Sonos will now be able to support DTS decoding?  Many of my movies I have ripped to disk using the best sound option only and many of those are any line of DTS.  Can you please verify if the new ARC will support any of these? Thanks  

Hi everyone, I’ve read through the forums and haven’t been able to find a solution to my problem.  I just installed the Sonos Arc, connected to Arc (not eArc) HDMI Port 2 on the back of my LG 65EF9500 TV. Apple TV is plugged into HDMI Port 1. I cannot get Dolby Digital 5.1 to pass through from the AppleTV to the Sonos, the App consistently says “Stereo 2.0.”  I’ve tried setting the AppleTV Audio Format > Change Format to Dolby Digital 5.1 and still get Stereo. TV Sound Out settings are set to Audio Out (HDMI ARC), with Digital Sound Out - both PCM and Auto didn’t make a difference.  Has anyone been able to get this combination of devices to work consistently and if so what is the ideal configuration on the Apple TV and LG 65EF9500 TV? Thank you,Ivan 

The Sonos Arc is around the corner, but it disappoints in some way.   First of all the front is made out of plastic! Plastic - seriously 😒  so it is a long plastic tube, not the nice metal we are used to from Play one and play:5.   Second of all the Dolby Atmos sound is not very impressive. Sony, LG and Samsung has better Dolby Atmos Soundbars out there since 2018 and comes with a cheaper price tag. So the Sonos Arc are beaten by 2 year old products from Sony and Samsung.    And third of all rhe Arc can't decode Atmos sound. So you have to rely on your TV to do it for you. So you need a brand new TV preferable with eARC and Dolby Atmos decoding in order to send the right signal to the soundbar.   But on the good side the vocals are better on the Arc compared to the playbar.

Hi. This might have been asked before but I thought I would give this a go.I have a Sonos Arc, with a Sub and two Play 1s. The Arc is connected to the HDMI ARC of my Samsung Q90r TV. The PS4 connected via HDMI to the TV.My query is about the audio settings on the PS4 to get Dolby Atmos.I have looked at several forums but none have answered this specifically.Firstly, I have tried different variations of the settings on the PS4 to try and achieve Atmos but with no luck. While playing an Atmos BluRay (Batman vs Superman and also Wonder Woman) I changed the audio settings as follows:1PS4: Linear PCMPS4 BR Player: Linear PCMResulting Audio per PS4: Dolby TrueHD 7.1Resulting Audio per Sonos App: Stereo 2.0TV only allows PCM to be selected2PS4: Linear PCMPS4 BR Player: Bitstream (Direct)Resulting Audio per PS4: Dolby Digital Multi ChannelResulting Audio per Sonos App: Dolby Digital 5.1TV allows PCM  and Dolby Digital to be selected, but not Dolby Digital +3PS4: Bitstream (Dolby)PS4 BR Player:

Bought myself a brand new Sony TV with eARC connection (tv model 55x950g/55xg9505). I've notice that when I put on display the Sonos arc HDMI input, there is no splash screen on TV. Just black screen with message that there is no video signal. Few days ago I had a picture, and later notice that the picture was changed and looks like there is a kind of error.Also, after setup Google  home app, the app show a new device named "Sonos tv control", that can't connect (connection failure), as can be seen attached pic to this thread.Atmos and streaming music works well most of the time. However, once in a while there is no sound output from the arc, only after I change the sound settings from Auto 1 to Auto 2, and then get back to Auto 1... Kind of annoying bug.TV runs Android pie 9.0.Not sure if  my Sonos arc or the TV is the problem. walkthrough will be welcome! Thanks.   

I have a 1 year old, quite high specs, Sony TV with the Disney plus app installed. I have disabled Dolby Digital Plus via the TV settings so that the signal is automatically converted into plain Dolby Digital by the TV. However my Playbar only receives a stereo sound. All other streaming apps (Netflix, Prime, etc.) have no issues.    Any idea why? I tried to search previous discussions here with no luck.   Thanks    Fabio

Just wanted to put this out there for whoever finds it helpful. I like a lot of other people have had issues getting Atmos from my Arc with my Apple TV 4K and my Sony tv (75x850f) no eArch. The Apple TV would do nothing but DD but I could get Atmos through my TVs Netflix app but that’s all. So today I changed over to a Nvidia shield tv 4K and now I get Atmos in Netflix and Disney+. I know this is not the answer some of us want...but it works.

I have been unable to get Sony Bravia Sync to recognize Sonos Beam.  I have tried the HDMI cable that came with the Beam as well as an HDMI cable I used for another sound bar, without success.   The Beam will play music from my Sonos app and from Apple Air play.  Help, please!

Hello,I just recieved my Sonos ARC and tried to connect via HDMI in the eARC port.  My TV wouldn’t recognize the Sonos ARC was connected - just that an “unknown device” was connected, and my Sonos App would not recognize that it was connected either.  I tried this multiple times, plugging and unplugging both the soundbar and the TV HDMI port connection. No change. When I clicked on settings, it allowed me the opportunity to switch from television audio to a receiver, but once I selected receiver - the choice disappeared altogether and all I had to choose from was tv speaker, wireless bluetooth speaker, or optical cable… it was very odd… and now, I can’t get that “receiver” option back.  Where did it go??  I’ve tried going into expert settings and toggling the eARC mode to Auto vs. off.  Nothing changed with that either.After much time and frustration, I connected it via the optical cable dongle attachment and it recognized the soundbar… but now I don’t think I’ll get the quality sound

I just upgraded from Beam to Arc and am incredibly happy overall. The wider sound stage alone makes it a worthwhile investment. I’ve got a 65” TV and the stereo separation of the Beam just wasn’t wide enough to support the screen size. Question: Currently, my TV uses HDMI ARC (no eARC) and will support the Dolby Digital Plus format. That said, I’m not sure if I’m getting the DD+ version of Atmos or not. Checking About My System section and it usually reads Dolby Digital Plus 5.1 for Atmos movies. Knowing this, is Dolby Digital Plus 5.1 the lossy version of Atmos? The Sonos app doesn’t display the Atmos logo when watching Atmos content, so I’m not sure exactly what audio format I’m getting. Current setup:TCL Series 4 65” TV (2018) With HDMI ARCSonos ARC2 play:1 surroundsSub Gen 2Apple TV 4K

Hi, I have a Gen 2 Apple TV connected to the Sonos Beam for sound (via AirPlay), and a projector via HDMI for video. All is well.  However, I want to be able to mirror my MacBook screen to the projector and play audio from the Beam. I can AirPlay from my Mac to the AppleTV then the projector no problem, but doing this sends the audio from AppleTV through the HDMI to the projector instead of the Beam. Any clever ways to split the video and audio from my MacBook mirroring between ATV and Beam? Or is there a device I can buy to force the Apple TV audio to go the Beam instead of HDMI? Thanks! 

Hi all   I would appreciate your views on a quick question.  I have a Sonos bean with 2 play 3s as surrounds and the Sub.  Due to lip sync issues with my LG C7 I used optical connections to the beam using the adapter and this fixed the issue.     from what I have read I would have the same issues with the Arc and again would use the optical to solve this.   So with that assumption and knowing that Dolby Atmos would not be available through optical is the Arc worth it as an upgrade?     the room is the main TV room and is 8m by 10m in size.     thanks   Josh

Hello,   Apologies if this is answered somewhere already, but I haven’t been able to find an answer to this specific question neither here nor on Reddit.   I’m a long time Sonos user, and good enough when it comes to tech and gadgets, but by no means am I a professional.  I’ve recently purchased the Arc for my living room (upgraded from the Beam) and have the full Sonos 5.1 setup for it.  My TV is from late 2017 (Vizio P65-E1) and from what I read, it will pass through Dolby Digital and DTS Surround.  I watch content on an Apple TV 4K and plays games on an Xbox One S and PS4 Pro.  With every device, I am getting great sounding 5.1 surround sound.  Now, I have been trying to see if I can get Atmos working on the Arc.   It seems, from what I’ve read, this isn’t quite possible on my current setup.  I would need to plug my Apple TV directly into the Arc and then plug that into the TV.  That isn’t possible with only HDMI port on the Arc, so my question is this: Would I be able to get

Hi there im planning on buying a new Tv i was looking on rtings.com and the TCL 6 SERIES 2019 R625 come up as a good option but as soon as i was about to buy the set i realize i didnt know if it was fully compatible with my sonos beam im also planning on buying a sub + 2 five in the next year and i want to know if they can work all together via HDMI ARC if anyone has a similar setup with the TCL 6 SERIES i would really apreciete the feedback.

I’m using a Sonos Arc in a projector setup, with: Sony UBP-X700 as source 1 Roku Streaming Stick+ as source 2 an AV Access matrix in the middle, which passes video over HDMI to the projector and audio over S/PDIF to the Arc’s HDMI adapter.  Everything works great with the Roku —the Sonos iOS app reports that the Arc’s audio input is 5.1.    Unfortunately, when using the Sony Player — to play either its own Netflix App, or a 4K Blu-ray — no matter how I configure the audio settings, the Arc only seems to receive stereo.  The Sony player is configured to send surround, and according to the onscreen info, it’s outputting 5.1 or 7.1 (depending on the disc or streaming content).   I’m hoping that the HDFury Arcana I preordered will fix this, but I’d love to get this fixed sooner than that. I’d really appreciate any advice!