Home theater

Hi just replaced my living room playbase with the arc. I haven't had any problems previously but now anytime I'm watching TV the audio starts dropping out with a short static sound. Seems to be coming from the arc and rears. This happens while watching Netflix, prime, Vudu, and Plex. But does not happen if streaming tidal or yt music.    I have a Samsung q75 2018  Arc / gen 2 sub / 2 ones.  I use 2019 Nvidia shield to watch everything.  Shield to HDMI 1 on TV. Arc to hdmi4 arc port on TV.    I've looked at the network matrix and it's all green. But I don't know much else about that.    I have unifi network, I only have 1 Sonos hardwired.    Please help! Diag 778910189   I've rebooted my network and all Sonos a few times. Re-tuned a few times. Swapped cables. Made sure all firmware is up to date. 

per the image below, i am creating a niche to recess mount my 77” tv - the bottom of the niche will be at 25” from the floor - given the recommendation to place the Arc 4” below the bottom of the tv, am i ok to mount the Arc at ~21” from the floor or is that too low? thank you in advance for your input...    

I have a Sony XBR-65X930D purchased around January 2017.  I recently upgraded to the Arc soundbar.   If I have an Apple TV 4K can I pass through Dolby Digital Plus via the HDMI Arc?  As I understand it, it is possible.  However, Atmos lossless is not possible because the tv is not supported and there is no eArc.   I ask because I was running some tests and audio seems to only be coming out as Dolby Digital 5.1.  I was watching Space Force via Netflix and I would think it would be in Dolby Digital Plus.  Are there any changes I need to make on the Apple TV and/or TV?     

I have an Arc+Two Sonos SLs. My router is an ASUS RT-AC88U. I continue to receive errors connecting the devices in a surround sound setup.All firmware is up to date on router and Sonos devices. App is up to date. My connection quality is strong on all devices (40dbm) and I have played around with different frequencies and channels to reduce interference. Internet speeds are fine. I live in an apartment and aside from the 15 devices I have connected I have 10 available WiFi networks in range. So despite my efforts on picking an channel that is not congested, it still probably is. I ordered a boost but don’t feel like I should need it. Any suggestions?      

hey guys,   I’m not getting atmos on my new Sonos Arc.    My setup is as follows:  -TV Samsung UN65KS8000 -Sonos Arc connected via the TV’s Arc Port -2017 Nvidia Shield connected via HDMI (from what I read it’s compatible via audio passthrough)  -streaming: netflx, disney+, prime   All apps have been updated. Any suggestions to get atmos working? 

The only issue noted with my Arc installation relates eARC settings. The LG C9 display has eARC capabilities. If "passthrough” is set to “on” and eARC is also "on” then the audio signal from the xfinity cable box persists on the Arc even after turning off the LG display. Since I don't have a need for eARC in my system, I can turn it off without a problem, but it feels like a bug. The Arc replaced a Beam in my system, and the Beam didn't have this problem.

I have a sonos Arc plus Sub, but i wish to know how is the experience with the surrounds, but im afraid i will left the feeling of the sound coming from left and right from the Arc soundbar, im very happy with the soundstage Arc produces, but i have not clear how the sound will be redirected to ssurrounds, they left Arc without the ambient feeling?.   any experiences?   thank you!

My main source is Apple TV 4K and I can't get any ATMOS for it to my 55 inch Sony X930E. Bummer since thats my main source for all content. Using the built in TV apps, which I normally never use, I can get ATMOS from Amazon Prime and Vudu Jack Ryan sounds great in ATMOS with ARC, Sonos sub, and One SL rears. My understanding is the Fire TV has more apps that do ATMOS with the ARC like Netflix, Disney Plus, and Amazon Prime. I don't really want to use Fire TV though. Even though my TV is only a few years old I am thinking about getting a new one that does eARC. Newer ones also do Airplay 2, Siri, and iTunes which I also want to maybe it's worth it to upgrade the TV. Anyone know what format Amazon Prime uses for ATMOS? Apparently my TV can't deal with iTunes ATMOS which uses MAT and would been to be converted by the TV to do DD+ to play on the ARC. iTunes movies have great quality all the way around with a lot of ATMOS titles so I'd really prefer to use that or iTunes built into a TV. 

I just feel as if my Gen 2 sub is severely lacking.  Added it to Arc yesterday and do not have the recalibrate option that from what I can tell is common with Mac or iPhone.  I do not have android device...

I have the Arc & Sub but only get Dolby 5.1 because my 2014 Vizio p702ui-b3 only has ARC with no passthrough and am very happy with the sound anyway so decided to add One surrounds. I have Just enough room behind my couch for the Ones, but no room further behind the couch and was worried that putting the them immediately behind my couch would be too close and not worth it. When I got them I set them on the floor immediately behind my couch facing up unobstructed (since I had no stands yet), ran trueplay and they sounded great and immensely added to the soundstage. I find the Ones a worthy addition to the Arc & Sub notwithstanding my surround placement limitations. Since I decided they were keepers I sprung for Sanus stands and put the Ones in the same position behind my couch on the stands and ran trueplay again. I found that the sound was much more localized on the stands immediately behind my couch so I then spread them about 3 feet away from each end of the couch angled tow

Dolby Atmos’ full effect requires height as well as width and depth.  How tight is the sweet spot where you get to hear some reflected height audio from the Arc Soundbar.    The answers will depend upon room dimensions so answers will necessarily need to be predicated with details of room ( in particular room height ) dimensions.    Does reflected sound really work to paint a full 3D soundscape?

Hello anyone.My TV doesn´t have ears, I am going to change the next year but at this moment only have HDMI 1.4 ARC.Is possible to use Apple TV 4K with an HDMI 2.1 splitter and connect one HDMI to the tv and the other to the Sonos arc and have Atmos.

I have a setup called “Cinema” which consists of an Arc, Sub and 2x Play 1s. My Logitech Harmony picks this up on the network as a device, and it’s able to control the volume on it when I go into this device. However when I create an Activity (and include “Cinema” as one of the devices, along with the projector and, say, my Apple TV) I’m unable to adjust the volume in this Activity. My Arc is connected via Optical due to lack of ARC on my projector, so that’s not an option for control. I mainly use the Harmony iPhone app to control. On this, the volume buttons are greyed out. On the Harmony Remote, you’re able to specify what you want the hard volume buttons to do, and on this I can successfully map them to Sonos “Cinema” and get the desired effect. Any tips on how to fix the iPhone App issue? It might be relevant to know that I’m on Mac OSX Catalina, and the Harmony software is incompatible with this (!). I have no other computers to install the desktop software on, so I’m stuck

Hi,   Hoping somebody can shed some light on this rather odd audio behaviour. I have a Beam connected via ARC to an LG 49SM8200PLA and Sky Q into the other HDMI port on the LG. TV setting is set to pass through as I get better audio quality and no lip sync issues as I do when using Bitstream. All works fine. However, randomly during the day sound will drop on Sky News or Sports. I used to simply turn off and on again the Sky q box which would instantly solve the issue but I shouldn’t have to be doing this procedure. So recently when it happened, I tested other things for audio. Playing BBC or ITV on Sky Q worked with audio, as did using Netflix or Prime via the TV’s own apps. ONCE, when I then returned from the TV apps back to Sky Q (sports) sound returned. However this didn’t happen today. If anybody has encountered this issue, it would be helpful to know any solution. FYI, it’s wall mounted so using optical is not possible, nor do I want to lose the Alexa functionality with ARC.

I was lucky enough to pick up my Arc preorder from a store in Sydney today. I’ve set it up and it’s paired with a Panasonic 65” GZ1000 (which only has ARC, not eARC). Here are some initial observations.  Apple TV 4K - YES - confirming I’m getting Dolby Atmos via ARC while watching 4K iTunes movies Built in Apps - YES I’m getting Dolby Atmos from built in apps such as Netflix and Prime The Bass on the Arc surprised me. I’m adding a Sub Gen3 this week regardless - but I can see how some people won’t need to add a Sub for everyday viewing The dialogue is very clear - I thought the speech enhancement was on by default when I first set it up cos it was very clear - but it wasn’t on, which was a pleasant surprise With the GZ1000 I haven’t seen any lip sync issues yet on either FTA channels or from the Apple TV 4K  

So I just got my pre-ordered Sonos Arc yesterday, and it seems to play fairly well with my LG C8 and Apple TV 4K using the ARC HDMI port. Having read various threads before the Arc launch, I was getting nervous that a lot of stuff wouldn’t work at all without eARC. So when I saw that the LG C9 (which of course has eARC) was on a really good sale a couple of days ago, I went ahead and ordered it.  In the meantime I’ve been testing the Sonos Arc with my C8 and I’m getting Atmos from Netflix and purchased iTunes content — which is most of what I was hoping to get.  My only issues so far are that I had to manually set the audio out to “Bitstream (Dolby)” instead of “Linear PCM” to get 5.1 sound on my PS4. And Plex on the Apple TV seems to be converting TrueHD audio to regular DD 5.1.  So what I’m sitting here wondering is if the LG C9 and its eARC port is going to deliver something I’m not already getting on my C8. Will it be able to deliver LPCM from my PS4? Or will it play more nicely

I broke the optical port on my playbar some time ago by pushing the optical lead in too hard and the door broke off. Having messed around with blutack and sticky tape to try to keep the optical lead in place unsatisfactorily, I have recently done a more permanent fix that I would like to share. It involves two things: i) a right angle or 90 degree SPDIF/Toslink connector (get it on Amazon), ii) Milliput epoxy putty (also available on Amazon). The aim is to bond the connector rigidly to the back to the Playbar. Step 1: The putty is like Plasticine, but it sets hard. There are two sticks in the packet and you have to knead them together to activate the putty. You need about 1 inch of each (has to be equal amounts) to do this. Knead them to until the putty is malleable and uniform in colour. Step 2: Put the optical lead in the right angle connector and hold it in the broken optical port to check that you can hear sound through it and it is working. Step 3: Turn the Playbar face down so

Hi there,  I have a 2018 Samsung 55” Q9FN with a Sonos Arc. When I watch Sky Q Atmos content the Sonos App shows I am getting Dolby Atmos through DD+ 5.1.  However, when I watch Disney Plus Atmos content through the Samsung TV app  (not through Sky Q) I get DD+ 5.1 showing on the Sonos App but no Atmos. I am getting 4k picture / HDR etc.   but no Atmos.  Any reason why this might be ?  Can I do anything to change this ?. I believe that Sky Q will be adding 4k and Atmos to their Disney Plus offering but do not know when that will actually happen.  Many Thanks, Jan.

Hey you guys this is my first time posting to this. My question is, what settings do I set my tv to to make sure I’m getting Dolby Atmos coming through? PCM(even though I don’t think this can pass through atmos) auto, Passthrough, or Auto. A side note i have enabled eArc on the tv.

I just set up my 77”  LG C9 TV with the Sonos playbar and not able to get the sound to sync perfectly with the video.  Attempted  all the sync adjustments through the Sonos App.  The sound still slightly lags behind video.  I read some of the previous community messages and it appears this has been a problem for a few years.  Is there a fix from either Sonos or LG?

I have a LG 2017 TV with Atmos enabled for internal speakers. In Netflix shows Dolby Vision & Atmos enabled. I have now a Beam and with the ARC connected and the same movie shows Dolby Vision & 5.1 The TV has only ARC and no eARC. Does DD+ enables the UP-firing-Ceilling speakers and will I get a sound coming from top, or the sound bar will only give 5.1 and not use the speakers designed for Atmos? What is Compressed Atmos and will it show Dolby Vision & Atmos in Netflix over the HDMI ARC to the Sonos ARC?  

This a mystery! After a lot of trial and error and help from Sonos Tech Support, I got the LG Magic Remote to operate my Sonos Playbar so the TV sound comes through the Playbar and volume can be changed with the remote.  Then I disconnected the Playbar from the TV to put the TV on a swivel stand. When I reconnected both devices, the Magic Remote no longer operates the Playbar. I followed exactly the same steps as before .. but no luck! Any suggestions are most welcome ! TV: LG 50UN7300PTC. Purchased April 2020 - new model  Sonos Playbar Connected via optical cable. Steps: 1. Connect Playbar to TV. Several ways to access this function, I clicked Set Top Box icon at top of remote next to power button. Followed steps to add PlayBar via optical cable, selected Sonos from list of brands, and TV screen confirmed Playbar was successfully connected. In Sound Out on TV, chose Optical.  2. Disabled two LG Sound Out functions - SIMPLINK and LG Sound Link.   (This was the crucial step first time a

Today I received my new Sonos Arc, and I was going crazy because I couldn’t add it to my existing Sonos network. The app would see the new device, but when I pressed the button on the back nothing happened. I began to wonder if the new Arc was just defective, but it is not. I have a Ubiquiti Unifi wifi network with a whole bunch of wireless APs, and in order to optimize wifi performance I have had to enable an option in the Unifi controller that blocks LAN to WLAN broadcast and multicast activity. If you have a lot of devices using mdns, especially Apple devices, then you may have much more wifi bandwidth consumed by broadcast and multicast activity than you realize, and it can be really slow! Anyway, on a hunch I turned off the “Enable Multicast and Broadcast Filtering - Block LAN to WLAN Multicast and Broadcast Data” option in the Wifi Networks section of the Unifi controller, and then I was able to add the new Sonos Arc immediately. After the Arc was added I turned the option back

Whenever the Sonos ARC is receiving an Atmos signal the Atmos logo is shown in the Sonos app. Can you please consider to always show the signal in the Sonos app? E.g. DD 5.1, Stereo 2.0 Now I need to go into my system to look up the source signal which is inconvenient and if you can do it for Atmos sigan you should be able to do it for the others as well, right? For those who don’t like to have it shown you can consider a toggle somewhere to turn off/on showing it.

My question relates to an HDMI switch box with hdcp 2.2.    At present I am using a Beam with a Samsung Q90R TV plus SKY satellite box and Blu-ray player.  Because there is lip sync problem with Samsung TVs ( video ahead of audio ) when routing SKY box and Blu-ray player and other devices’ audio through the TV I have had to feed the TV audio and satellite box/ Blu-ray player to the  Beam via a 3 way optical switch. This works fine however I wanted to purchase the new Arc Soundbar for its Dolby Atmos.  Therefore I would need to feed my TV audio to the Arc from the Arc HDMI socket using an HDMI cable. I could do this by feeding the SKY and Blu-ray audio using the optical switch into the Arc using the optical to HDMI adapter as I currently do with the Beam. And then I could physically unplug the adapter HDMI jack from the Arc and plug in the HDMI arc cable when I wanted direct audio from the TV.  My question is, is there an HDMI hdcp2.2 switch box that I can buy that I could connect the