Hello,

I just recieved my Sonos ARC and tried to connect via HDMI in the eARC port.  My TV wouldn’t recognize the Sonos ARC was connected - just that an “unknown device” was connected, and my Sonos App would not recognize that it was connected either.  I tried this multiple times, plugging and unplugging both the soundbar and the TV HDMI port connection. No change. 

When I clicked on settings, it allowed me the opportunity to switch from television audio to a receiver, but once I selected receiver - the choice disappeared altogether and all I had to choose from was tv speaker, wireless bluetooth speaker, or optical cable… it was very odd… and now, I can’t get that “receiver” option back.  Where did it go??  

I’ve tried going into expert settings and toggling the eARC mode to Auto vs. off.  Nothing changed with that either.

After much time and frustration, I connected it via the optical cable dongle attachment and it recognized the soundbar… but now I don’t think I’ll get the quality sound I bought the soundbar for in the first place - because that only comes with an HDMI connection to the eARC port..  

On top of that… the bar sort of goes “ghost,” meaning that the green light goes off and when I use the TV remote to turn up or down the volume after a while… it doesn’t work. and I have to mess with the soundbar again for it to pick up the remote signal again.

I’ve tried to read several of the other threads regarding this issue - but it’s just very disappointing considering that I’ve heard so much hype about this soundbar… and for it not to work like I envisioned is highly frustrating… and I can’t tell if it’s a TV problem, a soundbar problem, or both.

Help!