Home theater

I have in my living room Sonos Playbase, Sonos Sub and 2 Ikea as surround speakers. When I play with sonos app to livingroom randomly my sub and surrounds stop playing. The will resume play after a while, randomly or not or after I pause and start music again in app. Also very frequently whole setup will cut last 10 sec of every song. I’ve changing 2.4g channel, I have connect playbase with ethernet, did factory reset, removed from alexa and from homekit, test it - same. Even now I’ve grouped living room with two other Play 5 in other room, and again the same, no sum, no surrounds, cutting the end. Wifi hotspot within 10m, Internet 940 Mbps/100 Mbps.One more thing, when playpase is streaming from TV, I don’t recall this issue.This is diagnostic the number: 561759515  

We have an Arc connected to an LG CX and we experience occasional intermittent sound (regardless of encoding) that requires us to turn off the TV to fix.  We have the latest LG CX and Sonos software.  We are using eArc.

Hi All I wanted to make you aware of an experience I am having with both Sonos and Samsung. I am on my second Samsung tv (replacement q95t) and the following letter to CEO’s of both companies should explain. Be interesting to know if any members of this community are aware or have experienced these issues. Dear Patrick/Sang Ho Jo gwi-ha   Apologies for the direct approach, however I must make you aware of a situation with regards to two of your companies top consumer products.   I have been a loyal purchaser of both Samsung and Sonos products for a number of years now, and most recently have purchased your Sonos Arc Soundbar and Samsung Q95T television products.   On receipt of these products, I have noticed a compatibility issue between the two aforementioned products around the eARC connectivity. Simply put, once eARC is enabled on the Samsung device, no sound is transmitted via the Sonos Arc. Once Disabled however, sound is apparent.   From a samsung perspective, I have be

Hi got my arc Wednesday connected it to tv through hdmi arc port turned on sky q all was fine until I wanted to watch a film on Netflix or Disney + app through sky, there sound when watching trailers but no sound once I select a film to watch, any help would be much appreciated 

As the title says … has anyone had any luck getting Dolby Atmos Digital plus working?  I assume that even with Atmos DD+ You would get the Atmos symbol on the TV screen in the S2 app?  I have yet to see that symbol in the S2 app. my set up.. OLED B8 [this does not have eARC] apple TV 4K plugged in to HDMI ARC att uverse plugged into HDMI sonos arc plugged into optical from what I have read in general (not B8 specific) optical can only do 5.1 and hdmi ARC can do DD+.  I have tried the sonos arc in both, but the optical seems to sound better.  And even in the settings you have the option for Dolby Atmos when output to internal+optical. I have tried downloading the Atmos video samples from Dolby website, putting on USB… although they sound good, still no Dolby Atmos indication on the app..   I believe this is a TV limitation, but wondering if any success from other B8 owners?    thanks

I have been playing some Dolby Atmos content via iTunes Movies (Apple TV) on an LG C9. I get all the notifications Atmos is playing. I think it sounds incredible and really good at placing sound left to right but I have yet to hear anything from above.What are my expectations from sound bouncing from above? I cannot distinguish anything from above even when watching scenes known for their great height Atmos effects.I am wondering if there is any set distance from the TV required, and what are people’s experiences with the height of Atmos? Should I be hearing sound from above because at the moment it all sounds around my head height coming forward from the bar.

Hi, I received my sonos arc and I am trying to connect it to an LG OLED65CXPUA.To do so I connected the to hdmi 2 on the LG since that is the eArc port.  The when I select hdmi arc on the LG, I don't see the options to select pass through and eArc as I am supposed.Also, and you tell me how to test the sonos to ensure it is outputting dolby atmos and how to tune it?

Sonos Arc owners are starting to receive the first shipments of the Arcana device from HD Fury. Most of these people are Sonos Arc owners who have older TVs without an eARC connection or a TV that can’t pass through Dolby Digital Plus or Dolby Atmos audio. I’m happy to report that the Arcana works! I own a 2013 Panasonic plasma with an HDMI ARC connection and I can now get Dolby TrueHD/Dolby Atmos audio from my Panasonic UHD Blu-ray player and Dolby Digital Plus/Dolby Atmos audio from my Roku Ultra with the Arcana device.I’ll be happy to share my full setup if anyone is interested.The Arcana is shipping now:https://hdfury.com/product/4k-arcana-18gbps/

Hi, it’s probably allready asked before but I couldn’t find an answer that solved my problem.I have a Samsung the Frame 2020 TV connected with a Sonos Beam and 2x One SL. The beam is connected to the tv through the ARC port with the provided HDMI cable.The beam keeps connecting/disconnecting to the TV. When I watch tv it reconnects every 30 seconds, which causes the sound to jump from tv speakers to Sonos and back several times a minute. I tried changing cables, reconnecting the setup, readded the beam to my netwerk but this doesn’t solve the problem. Sometimes it goes well for an evening but then next day it happens again. Anybody with advice or tips that I can try ? Thanks !

Will a Sonos Beam lose its Trueplay settings after a power cut?TIA   Modified in accordance with the community guidelines.

Now with the newly released Chromecast with Google TV I can get  Dolby Atmos.  So far I've tested with Netflix and Amazon Prime.  For some reason I couldn't get the to work on Disney+ even though the shows had the Atmos badge.  Thought I'd spread the word for this that may be wondering.

I have a beam. Set up fine. Audio great. Bought a pair of One SL speakers for surround. Set up. Sound is great and coming out of all three speakers with my music.  But...when we watch TV, movies, etc, no sound comes out of the surround speakers.  How do I get TV sound also through the Ones for surround?  Thanks in advance!

Hello, I’m searched the forum, and found similar threads, but all are old and closed now. I'm curious if anyone ever found a solution.  What I'm experiencing is that when I'm watching TV, the audio on my Playbase starts to cut in and out. If I unplug the playbase, the audio goes back to normal and works fine... However the following day the audio on the playbase starts to cut in and out again. And if I unplug/plug it again, it starts to work just fine again, until the following afternoon... this has been happening for the past 2 weeks.  Curious to hear if anyone has managed to solve this issue. Thanks!

I'm using Verizon cable. Does the output from that go into hdmi 2 of my LG TV? Then does the arc plug into my hdmi 1 [arc] of the tv?

Every single morning at 6AM on the dot, my Sonos Beam will turn on my LG TV and Roku. I know it’s the Sonos because I tried combinations of disconnecting devices from my network, and the problem is resolved when I disconnect it. So there’s some kind of signal being sent via wifi causing it to wake up, but I couldn’t find any such signals by monitoring traffic to the Beam. Does anyone have any ideas what might be causing this?

I have a Sony Android TV (KD65A8G) and I can’t maintain a connection to my Arc soundbar after a couple of months of perfect operation. It did seem to coincide with a Sonos app update (may be pure coincidence). The TV keeps reverting back to its internal speakers due to a connection failure. I can still play music through the Arc from my phone, and the on-screen pattern/graphics appear on the TV during music playback (doesn’t seem to be an HDMI cable fault). When I reset the TV settings the Arc system appears for a few seconds on the TV as being active then disappears again as the TV reverts back to internal speakers. I’ve tried reinstalling the Sonos system and reseting all of the TV options including a full factory reset. Has anyone else experienced similar as this is driving me crazy!

I’m running a Sonos Arc with a Sub 3 as my normal day to day listening setup but I use a Sonos Amp to run my B&W floor standers, SVS PB13 ultra and sunfire solitaire 12 when watching movies and run them as an extra zone. But what I’m not sure of is the system information only shows me that I’m getting True HD Atmos on the Arc but I’m curious how the audio is processed when sent to the Amp. Would I be getting the same uncompressed Audio to the Amp too?   

Just bought Beam and One SL to go with my One I bought couple of years ago. Set it up as theatre system and works well. However, when I change the volume using the Sky Q handset the Ones retain their original volume. Why do the Ones not change in sync with the Beam? Don’t want to use the app to change volume constantly as I recognise there is the group facility within the middle option on the app. Also, as I have the three units in one room, these have not been set up as a group. Any advice would be most welcome. Thanks. 

I just recently installed two pairs of outdoor speakers and a Sonos Amp. I have two televisions in my backyard and My questions is as follows. Can these outdoor Speakers be used as rear surrounds when paired with a Playbar under each one of these Televisions. Each television will have a soundbar under it and would like to know if the outdoor speakers would work as rear surrounds?

I have recently purchased the Home theatre system with Arc, mainly for the Atmos experience. I have connected the ARC to HDMI ARC on LG B7. However, whenever I play any ATMOS content on Netflix on LG TV, "Dolby Atmos" doesn't pop up on the screen as it does for "Dolby vision". After which I have tried connecting to Apple TV 4k but no luck there too. Could you please let me know if ARC supports Dolby Atmos with LG B7, if so what could be the correct settings for that.

Hi I love my Sonos ARC and have no real issues with it in terms of what it does however, I recently discovered that I have a hard drive with old movie rips and some downloaded ones on it that are all 5.1 or AC3 5.1 which the Sonos seems not to like. it is almost like some channels are missing, meaning you get the background music and some sound effects but no speech people are talking. if I play one that is Atmos it works fine. I realise it could be the way the movie was originally ripped but if I unplug the drive and play through my other tv attached to a Sonos Beam everything is fine. I did have it when playing Punisher over Netflix once but after turning everything off it played back at DD+ when I put it back on and it has never happened againJust wondered if anyone could explain why this could be happening ?

[ Quality / Quality Assurance ] *** Has Sonos taken the Arc and Samsung QN75Q90TAFXZA through their Quality Assurance Process? Thanks! ... In Partnership and Service,Raj Dhir  

Apologies is this is already in 1,000s of other posts but I have been unable to find it.  I’m an old Sonos User (7 devices are going legacy soon, ugh!) -- I used the trade-up program to switch out one of my ZP-100s for a Sonos Amp and was pleased to see that the Amp has an HDMI input.  I was hoping to be able to play audio from a Sony Short throw projector (an LSPX-P1 -- the ZP-100 of short-throw projectors).  Alas, the LSPX-P1 has only a simple “HDMI out” port and not an “HDMI audio” or “HDMI ARC.”  I assume I would need to get some device that would either split my HDMI into a ‘video’ and ‘ARC’ or some device that simply converts HDMI to ARC.   Looking at the message boards it looks like there are loads of people who need multiple splitters to hook up tons of devices -- for me it is much simpler but I’m still not sure which is the best route in order to get some audio for watching stuff on this projector.    

Easy question.  I am leaning towards purchasing the ARC to replace an old Onkyo TX-NR535 and Polk R8’s, although the huge backorder on all websites concerns me, my question is connections. How would I connect my direct TV reciever and Amazon fire stick?  With the reciever it is simple.  Would I use my multiple HDMI input on my TVTV output to input on SONOS - Direct TV and Fire stick output to HDMI input on TV? Thanks. 

Hi everyone, I will be replacing my Beam with the Arc in our family room.  I have the Beam power cord fished through the wall adjacent to the fire place and I am hoping the Arc uses the same power cord so I don’t have to run that through the wall again?  Thanks!