Hi @derick881, thank you for reaching out, and welcome to the Sonos community. I appreciate your detailed post describing the issue. Let me help you with this.

Please submit a diagnostic report from your Sonos system for us to check. Just include the confirmation number in your response so that we can look up the information.

Also, kindly provide the make and model of your TV and the devices connected to it to check compatibility with Sonos.

If you need help with any other information, feel free to reach out. We'll wait for your reply.