Home theater

Hi everyone, this is my first post because I usually get the best help through the customer service line, but this time I am stuck! I am fully invested in Sonos. I have 5 connect amps hardwired to 3rd party speakers, the sub, the beam, and the play bar. I recently bought the beam which I love and I added to the sub through the home theater setting. My issue is, I want to add a connect amp for the surround sound. I have the connect amp hard wired to the router and another ethernet wire to the beam, but when I click add surround I get this message- “ Two compatible speakers are required to add surrounds. Make sure your products are powered and connected to wifi”. I called customer support and they recommended I disable wifi on the connect amp an the beam so it just feeds off the ethernet wire, but it did not work. After min of trying they said, “well we have had issues with the S2 update and adding surround so you have to wait for us to fix it”. I am having trouble accepting this as a re

I’ve read a bunch of articles and can’t figure out why my TV won’t play through my new Sonos 5. My TV is a few years old (a Sony Bravia) and doesn’t appear to have a headphone “port” … so, according to articles I’ve read, I bought a cord that plugs into the 5 and then has the red and white jacks that are supposed to plug into the red and white “audio out” ports on my TV. And then, in my TV settings, I switch from “TV” speakers to “Audio” speakers. But I get nothing. I tried it on another TV and couldn’t get sound. I’m sure I’m doing something wrong?!? Help, please! Thanks.

Hi. I have a sonos system with sonos amp in it,I have it from mid  June and since I first hooked it it imdetaly played the sound from my Samsung TV .I hooked a hdmi cable frome my tv arc/hdmi 2 channel to the sonos amp/Each time i turned on the tv, it worked smoothly. the amp recognized the tv, the led light blinked in green and the amp switch to play the tv. until a week ago when it stoped playing the sound from the tv.i tried a few simple actions to fix it and bring the amp to play the tv sound back again.a. I tried to use a different hdmi cableb. I reset the amp and hooked it back to my system.c. I  connected an apple tv  to the arc/hdmi-2 input on my tv , just to make sure that the hdmi connector on the tv is ok. and it did work finewhat am I issing here?one other simptome goes like thismy tv hdmi-2  input channel which also serves as the arc channel  and is connected to the amp used to display a curved shapes  (see attached photo)but since the amp stopped to play the  sound of the

I have the Playbar and I have two issues. 1. Our Roku works to control volume, but the first time I click volume up or down, the bar gives off a high pitched noise and it is very annoying. 2. I am unable to sync my 2018 Samsung QLED tv remote to control the volume. Any tricks to try and get this resolved? 

I have a tv room which has my Sonos playbar and 2 x Sonos Play:1 setup as a 3:1 surround system... I’ve just been given 2 x Sonos One SL - I wanted to use these as the front surround but the app won’t let me add them to the same room. I can group them with the TV room but the audio is horrible and the sound isn’t controlled by the TV remote.Am I doing something dumb or have I hit a limitation of the Sonos system? Thanks in advance

I currently have a Playbar, Play:1’s and Sonos Sub in my living room. I have a larger living room and I’m not getting the level of sub sounds I want, even with the Sonos sub turned up. Can I add the new Sonos Amp to my existing setup with just a 3rd party sub for additional sub sound?

I have just upgraded from a playbar to an Arc, connected via hdmi to a Sony 65ag8 oled tv.Since conecting this, I find that my tv is turned off (from standby) overnight. If I unplug the ARC,  the tv stays in standby.I have checked all the settings on the tv and arc, but can't find anything about switching off overnight.Anyone else found this, or can offer a solution

Hi, I can’t get DD to work on my Beam and SL’s via my firestick the app just shows its stereo, I set the the audio on the firestick to DD but it cuts the sound out, I can’t change the settings on the tv as they are greyed out apart from PCM, I get DD 2.0 via freeview (UK) am I doing something wrong or could it be the tv which is about 5 years old. Thanks 

Just purchased a beam and wondering about optimal setup.I have a Samsung TV which has 3 x Hdmi (one is ARC) and an optical connection. I already have the 3 hdmi bring used by sky qxboxnvidea shield so I have made use of the optical connection for the Beam.  Am wondering if anyone can tell me if this is the optimal setup for my devices please? (I realise the most common connection for beam would be hdmi-arc) Also if I don’t use the hdmi arc for the beam is one of my other devices better suited to that particular connection?  thanks 

Can I use the Sonos Sub am together with a wired 3rd party sub with the Sonos AMP/Connect AMP?

Hi All,I have just ordered a Sony Bravia Oled TV, the sonos arc and a 3 tier TV stand.The Sony Bravia TV sits quite low so the arc cannot be placed in front of it.My idea was therefore to put it on the middle shelf, as near to the end as I can. However, will the upward firing speakers then simply just hit the shelf where the TV sits, therefore not giving Dolby Atmos OR are they at a slight angle so I will be ok? Thanks 

I have a new Sony Bravia 75” 4K with a direct line to the internet for streaming. Audio includes an Arc, Sub, and two 1SLs. Arc is plugged into the eARC port. All channels are selected from the Home button with no inputs to the HDMI inputs. Prime, Netflix, MLB, Disney+ all work just fine, but Hulu loses all volume periodically. Sometimes the audio will work for a while and then cut out. Sometimes turning it off for a while will restore audio when it is turned back on.Any suggestions? 

I have a Frame TV with ARC.  I don’t want a visible sound bar.  I have a sub. I ordered 2 in wall front and 2 in wall rear speakers and an amp.  For surround sound do I need another amp or what other device would work?

I want to buy a pair of Sonos 1 speakers and have read that they can be used as “a pair as rear home cinema surrounds with Playbar, Playbase, or Beam”I’ve just bought a Samsung Q60T smart TV together with a Q60T 360W 5.1 Channel Soundbar. The Soundar is connected to the TV from a ‘HDMI to TV’ port and the Sub woofer is connected by bluetooth. The Soundbar also has another HDMI port and a USB and Optical-in ports.I don’t have a Playbar, Playbase, or Beam and I wondered whether I would be able to use the Sonos 1 speakers at the same time (ie as rear speakers) as the Samsung Soundbar?The TV can output sound to external bluetooth speakers but I’m not sure if it will output to wi-fi speakers and if it does, I wouldn’t think it would be possible at the same time as the Soundbar because the Soundbar is an option on it’s own.Is there a way to connect Sonos 1 to the Samsung Soundbar? Thanks,Dave (aka Grandad)  

I want to mount my arc on the wall below my tv and have been watching YouTube videos by Peter Pee. He goes into technical details on all aspects of systems and mainly Sonos recently. According to Peter, there is an optimum distance from the arc that you can sit at to enjoy Atmos and the up-firing speakers are at a fixed angle not allowing for much adjustment to this distance. The only adjustment you can make with a wall mount is the distance below the ceiling. He provides a chart showing the impact of changing the height and changing the angle of the unit to the ideal sitting location. Wall mount does not allow for any angle change. Sonos should provide information on the best mounting option for a given setup. For example I have  a 75” tv and sit 15’ away from the arc  and can mount the arc 7’ below the seating. What is the best angle  for my arc??? Also, they should sell a mount that allows that allows adjustment of the angle. 

33 / 5000Hello, Next week I receive SONOS arc,sub 3G and 2 one GEN2.I would like to know what are the best settings to adopt for Netflix on my ps4 as well as on my TV knowing that I want 5.1 Best regards  

Hi. Is it possible to connect a pair of play 3's to a beam for surround sound?? Tia

Hi all,Forgive me if this seems like an obvious question, but I haven't been able to dig up a definitive answer.I have a Sonos Connect that feeds into an old school power amp that drives a couple of passive speakers and a sub.If I were to connect a Beam to my TV, would I be able to pair that with the Connect to output audio from my TV through my amp? I don't need a surround setup, L+R will do just fine.Would there be any sync issues and would I be able to do this over wi-fi, rather than having to hard wire either device to the network?Thanks in advance for any input!

I’ve seen mentions online about the “no signal” issue with running an AppleTV 4K through a Sonos ARC with relation to “boot up order” but I haven’t seen anything that actually mentions the boot up order or more importantly how to force the boot up order.Is there a setting, or delay on the Arcana that I can set to control the boot sequence? Sometimes I boot up the system and it works, other times I have to manually cycle the power on the Arcana in order for the signal to get picked up.

I have an Arc that is connected to my router over ethernet. I’m waiting for my new sub to be delivered and I was wondering if its possibe or if there is any advantage to connect the sub to the same router over ethernet. The router is very close to the ARC and where I plan on placing the sub so making the connection is easy.

Hi.After years of mediocre sound, I bought an arc, sub and two One SL speakers for surround. But I didn’t really do much research on Sonos functionality, hope you can help me out a bit.Just to paint a small picture:We have a pretty large living room, TV about 7 meters from the sofa, bedrooms are closer to the arc than the sofa. For me to enjoy music or TV sound without waking up the family early morning or late at night, I was ideally hoping that the One SL speakers could “take over” and be the only active speakers if I wanted them to. Making the arc and sub mute actually. Is that possible somehow? Also I would love if I could stream my music to the One SL speakers only if I wanted. As far as I see from searches and other replies, this is not achievable at the moment? I was hoping these topics were old and there’s some news on this. Could I make the One SL speakers as one group (sofa), arc and sub another group (TV), and these groups to play the same thing if we want, but able to strea

Recently bought a beam to pair with my QLED Samsung QN65Q7FAM sounds great just have a few questions I cannot find answers to. I have Alexa (a few of them) the beam is connected. I have read I can turn off the TV by telling Alexa to do so. However when I do only the Beam turns off..are there different setting for say Movie, music etc like on my other sound bar when I set it up in sound settings I did hdmi input audio format - Bitstream and Digital output - Dolby digital. .. is the correct and best settings? Audio delay 80 sound feedback lowMy anytime + is enabled  thank you in advance!!

I have a very good self powered sub that I want to use.  I currently use Arc + Sub via optical splitter. However, I’d like to know a way to have the Sonos using EARC while the Sub uses optical. Any suggestions?   *** Thoughts on the Sonos Arc so far. Meh.  It’s not as good as what I heard from a Sonos one time in Best Buy.. (maybe playbar?)

I’m struggling with Sonos since moving to the new app.i have a Sonos boost, which is hardwired into a ubiquity dream machine.i also have a play bar and sub since upgrading to the new app I can’t seem to connect to anything, the play bar and sub work fine with the tv, but I’ve no way of using the app as it just tells me it can’t connect. Any thoughts thanks  michael

Hi all! I have a Q85T and a PS5. I asked Sonos what settings to use and they said “Linear PCM on PS5 and Passthrough on TV” - when I do this, the output is Stereo 2.0. If I change the PS5 to ‘Dolby Bitstream” I get “Dolby Digital 5.1” but NOT “multichannel LPCM 5.1” output… do Samsung need to release an update to fix the TV or what is happening? Sorry I asked this elsewhere but maybe it should have been in here?