Home theater

Dear all, i have Sonos arc, sub and two Sonos one.when I watch content Dolby atmos on Netflix , the sound cut time to time for less than a second. i have a LG OLED tv and the sound setting it’s bistream and digital sound out : pass through. anyone got this issue or know how to solve the problem? thank you 

I have recently purchased a Sonos Arc and a new TV to go with it, the LG nanocell 91 with eArc. This all works fine and I get Dolby Atmos and 5.1 coming through the Arc from appropriate sources and it all sounds great. So far so happy!The problem is that around one time in 4 or 5 the Arc does not seem to be detected and the TV defaults to its internal speakers, there does not seem to be any consistency or pattern to when or why this happens at all. I am using the HDMI cable that came with the Arc and have tried a different high quality cable as well which makes no difference, I have also tried adjusting all potentially possible settings on the LG TV as well.Has any one else experienced this or even better found a way to fix it?Many thanks in advance!!

Hi All, I recently purchased a Sonos Arc and have set it up with my 2 play 1 speakers as surrounds. My setup is as follows:- Sonos Arc- 2 x Sonos Play 1’s- LG C9 TV- AppleTV 4KI have set my TV settings to use HDMI pass through and eArc and Bitstream.I have purchased a new HDMI 2.1 certified cable (2m in length).when I listen to a Dolby ATMOS source the voice channel moves between the surrounds and the arc randomly! Almost as if it’s changing from ATMOS to stereo randomly every few seconds. It sounds terrible!This seems to be related to the Sonos Arc compatibility with the AppleTV? I don’t have this issue when I use Netflix on the WebOS on the LG C9 TV?What is going on? This isn’t what I paid $800 for a sound bar to experience?

My SONY TV only has one spare HDMI port.  This used to have a Google ChromeCast attached, which has had to be removed in order to plug in the BEAM.  How can I watch things from my MacBook on my TV now that I am unable to cast them?

Does the Play:1 (Gen 1) connect to Sonos Beam for dual speaker set up?If I purchased another Play: 1 (Gen 1) will the two Play:1 and Sonos beam group correctly and have sound from all speakers?If I purchased the new One SL or One (Gen 2) are these compatible with the Beam and the Play 1(Gen 1) Thank you in advance! 

First post and new user.    I have the Sonos Arc (and gen 3 sub and dual SL rears) connected to an LG OLED C9 via eARC and HDMI 8K 2.1 cable and hard wired Cat7 Ethernet (Orbi WiFi 6 system). With both DirecTV and Apple TV I have started to get audio cutting out for a FRACTION of a second randomly. I have power cycled and made sure all have up to date software. I will remove the WiFi password tonight as recommended by Sonos when hardwiring. I have Dolby Digital/Atmos set to automatic.    Any other ideas?

I currently have an Arc and a sub on my TV set up. I’m wanting to go surround sound. I already have a play 5 gen2 and was wondering if I would be better off getting another play 5 and having them as the rear pair or getting 2no play 1SLs?

Hi , I noticed that inside the arc the center speaker stop working and I only sound come out from  the left and right speaker of the arc . After a minute , the center come back I change the HDMI cable , power off completely the TV LG UF6450 ( lastest firmware ) the problem occurred 5-6 times per day thanks for your help

Beam is set up with Sony XBR-65X950G-65.  After hard reboot of Beam, TV remote controls Beam volume as expected.  Next time TV is turned on, Beam has stopped responding.  Only power-cycling the Beam fixes the problem.  Issue has been present from day 1.Ideas?

Recently, when I look at what sound is output on the SONOS App I always see “TV” even if there is a DD source.  I checked the TV setup and it is still on HDMI Arc/external sound.   Am I remembering wrong….did it always just say TV?How can I tell if the Sonos is getting a surround signal? I have Sonos ARC with sub + ones for surround and a LG OLED 2017 TV

Can you play music through playbar while listening to tv through SL1 in another room. When I have tv on both and try to swap to music on playbar they both stop.

My Setup:Xbox Series X Speaker audio =  Bitsream hdmi format Doldby AtmosHeadset format is Dolby Atmos for headphonesArctis 7x HeadphonesLG OLED 55 GXSound Settings are eARC Pass through BitstreamSonos ARC  When i am using the 5.1 Sonos setup everyhting is fine. But when i turn on the headphone the 5.1 Sonos setup is not (fully) muted. I keep hearing the sound but its cutting in and out every second or so. Sound on the headphones is fine. I changed some settings on xbox and OLED but i cant get it to stop unless i lower the volume on Sonos to zero ( green led ).At 1st i thought it was a problem with the headphones. I was using a Corsair HS75 XB headset which uses the xbox protocol for wireless connection. I changed to the Arctis ones which uses its own usb dongle but this didnt resolve the issue.

Sony Bravia XBR75900F, Arc (via HDMI to ARC), Sub (Gen 2), 2 x OneWatching “Dark” on Netflix, through FiOS One box. ATMOS is indicated on TV screen as being available.I am not seeing the ATMOS displayed.Suggestions/ reasons? 

Hi All, I have the Apple TV (4K) and Sonos Arc. If I leave the “Change Format” to “Off” on the Apple TV (the default), it still seems to pass 5.1 through to the Sonos Arc. This is different behaviour to that of the Beam where you had to hardcode it by changing the format to DD 5.1, otherwise who knows what you were going to get. My question is, what is the recommended setting to ensure Dolby Digital plus is passed through to Apple TV onto the Arc? My TV supports Dolby Digital Plus and I want to ensure I am not re-encoding do DD 5.1 if I don’t have to be, and that might be hardcoding it to DD 5.1 only ...and I miss out on DD 5.1 plus ...and therefore ATMOS. Any help appreciated!    

I connected the Beam with my LG LE5400 tv, used the connection in the box from the optical to HDMI. Every hour or so the sound stops for a few seconds, what is the problem?  

I spent most of the day setting up my new Sonos system, it required me to deactivate most of my old components but I finally was able to reset everything install the S2 app and add some of the new components. The first room I added was my theater room with an arc, a subwoofer, and a Sonos amp for the rear surrounds. My app shows that all components were installed and set up correctly, but I get no sound from the rear surround speakers. I tested the wiring to the speakers and it tested fine. I have played music and movies I set the surrounds to full and to ambient and have no response from them. Attached is a diagnostic 1010928060

I have a Samsung UN55F9000AF Television and cannot get my Beam to connect to the TV over the ARC HDMI connection.  I’m getting the ‘HDMI ARC not detected” when I try to configure the unit in my app.

We have a Sonos Beam.. I cannot turn off speakers on TV (Pioneer Plasma with attached Speakers).  Setup says use volume control on app.  Cant seem to figure out how to do that.  Sound is fine with Google assistant..

Beam mutes TV constantlyOn New LG tv

I have to keep increasing the volume everytime I turn the TV on. Is this normal? can Sonos be programmed to leave the volume at the same level when I last turned it off?

I'm thinking of getting an Arc to use with my 55" TV in the living room pictured. Would it work well with my vaulted ceiling and lack of side wall to the left of the TV? (The whole room is approximately twice as long as shown, I'm standing roughly in the middle of the room when taking the photo).Would appreciate any input! TIA

I’m unsure if I should jump from the playbar to the arc I’ve wanted it since it came out however I bought the playbar and 6 months later the arc was released. I’ve herd it, it’s insane! Anyone out there used the playbar who’s on the arc would you guys recommend making the change!? It’s just hard to justify the price plus I bought the FIVE so I could use my records so I’m wondering if it’s over kill or if I should go for it! 

HiI have recently bought an Amp and put together a setup with two front passive speakers and also recycled my existing two Ones as back surround speakers.I use an AppleTV 4K connected to the TV via HDMI, that provides all the content in this setup. My current TV is very old and does not support ARC, and I don't see much point in springing for the optical adapter. A new TV with ARC will come eventually, but its not a huge priority right now.I have been using Airplay 2 for a long time to drive the two Ones as a stereo pair for TV watching purposes, and have so far been happy with the results and usability (if only AppleTV could be permanently set to use Airplay 2, it would be perfect).I was pleasantly surprised when I discovered that (to the best of my understanding) surround sound also works quite well, over Airplay 2, in this setup. This means I can clearly hear surround effects from all 4 sides of the room. The Apple TV is set to play PLCM and not change audio format.Is there a way to

Hi,  I connected my Arc to eARC sony tv KD-85X9000H.all devices are running with latest firmware and connect to Ethernet cables. The sound is cutting down frequently when I am watching from Netflix, Plex, OSN and YouTube.  I have submitted diagnostic report # 1236538755 BR,Moayad

I have an Arc (with 2 play one’s as surround) paired with an Apple TV 4k via Airplay. As I am using a 4k projector (LG HU80ka via HDMI2 Arc port) I do not want to use a physical HDMI cable between the Arc and the Apple TV. I have the Apple TV HDMI connected to the projector (with the right HDMI 4k cable) Can I get Atmos using Airplay from the Apple TV 4k wirelessly to the Arc?The Sonos App does not display Arc is receiving Atmos and the Apple TV audio set up indicates that the system is just 5.1Thanks!