Home theater

I have an Arc, sub and 2xOne SL connected to a ATV4K. With movies or TV from Plex, Netflix etc I get 5.1 as expected, due to older TV without eARC I am using Arcana and I get ATMOS. However when listening to music from Plex app or Spotify on ATV I only get Stereo PCM via Arc and Sub, the Ones are silent. If I use Spotify via Sonos app directly o get full sound through all devices. Is this expected behavior for the ATV? If not has anyone any suggestions on what I should change to get music playing properly via all speakers from the apps on the ATV?

Can anyone else confirm if the SONOS provided HDMI cable, lacks support with eARC pass through volume control? I found when I hooked up the Arc with the Sonos provided HDMI cable to the eARC connection on the LG CX - I was unable to control the volume on the TV using the LG smart remote, even with HDMI passthrough and eARC enabled. However, when I replaced the Sonos provided HDMI with a high quality one from Amazon, immediately the TV recognized the Arc and I could control volume with the LG remote. All settings on the CX remained unchanged.

So I have Prime Video on my Firestick 4K, Roku Ultra - not the 2020 version, Chromecast built into my Sony Bravia. Jack Ryan always comes across as Dolby Atmos, on Fire Stick and Chromecast but other movies labeled Dolby Atmos don’t play in Atmos just Dolby Digital 5.1. Just wondering if it’s my system or is it just a fluke? 

Hi there,I have just recently picked up a Sonos Arc and wondering, is there any way to connect it directly to Macbook Pro M1 directly with any type of cable to be able to get the Dolby Atmos on the speaker? MBP is capable of Atmos and so Netflix but I want to use it without TV, directly from Macbook.Is it possible?Thank you for the help,Gary

This is a long read - if you’re impatient or don’t have time to read this, just read the title again, and there’s your Cliff’s Notes. I’ve owned the complete Sonos Playbar 5.1 HT for at least 5 years now. I found limitations quickly: no DTS,  no HDMI, no expansion beyond 5.1, less-than-great stereo music performance (to my ears).I also was not a fan of one particular Sonos app update that forced everyone to enter an email address to continue using the system.I figured out a way around the account problem without giving up any personal info, I dealt with the DTS problem by ignoring it, I lived with the optical limitation, and I stopped worrying about using the HT for music - I decided to put together a really great analog system for my very large music collection. Many, many people joined my concerns about the Playbar HT. To all of us, Sonos appeared to be limiting itself to apartment-dwellers who stream everything, and us home theater enthusiasts who wanted to hear the sound coming off

Hi all,I recently bought a sonos arc with 2 sonons One as a home theatre. I love the sound, specially with music everything works well. Nonetheless, I have some issues with the quality of the sound when I use it for watching TV. There is a kind of crackling or sizzling when people speak. I don't have this issue with music but only voices when I see a movie ( or even worst, documentaries where the music is not loud) which is extremely frustrating given the general quality sound.I dont have eARC and plugged in the old fashioned way. Sonos is also far away ( as far as possible anyway) from other electronical devices. Could you help me solve this issue? I set the sound as only coming from sonos and not the tv Many thanks,Dimitri 

My Beam is mounted to a MantelMount 540 with a Sanus Beam Soundbar Mount.At low frequencies, the bass from the Beam rattles both the Sanus Mount and MantelMount. Has anyone experienced this before and has a solution?If I bought a Sonos Sub would I be able to turn off/down the bass from the Beam and just have it come from the Sub?

I have a Samsung NU6900 4k TV (2018), and an Apple TV 4k.  I watch everything through the Apple TV (Apple TV+, Netflix, and Hulu) and I only use the Apple TV remote.  Utilizing a Beam I just bought and a pair of rear symfonisk speakers.The only way to get Dolby 5.1 from the Apple TV 4k seems to be changing the audio out from Auto to Dolby 5.1At this point my TV recognizes the Dolby Signal and passes it through the HDMI Arc  port to the Beam.  I then get an uncorrectable lip sync issue.  If I leave my Apple TV sound on AUTO, then I only get a 2.0 PCM stream to the beam.  I check this via the TV and the About section in the app.  I have tried every setting and the lip sync correction in the sonos app and my TV (which only goes one way).  I have also updated my TV firmware to be safe.  Its a budget 4k TV, so my guess it just can not compute fast enough.Since I am only using the Apply TV 4k (in full 4k) for viewing, I want to get a splitter or extractor.  A splitter to split the HDMI to go

Hi all,I have a Sonos Amp that I intend to use as the front speakers for a home cinema system.  My questions is, can I combine this with a pair of Sonos One’s or Play:1’s as the rear speakers to make a surround set up?I’m pretty sure the answer to this is yes, so, follow on questions:If I do this, do the voice assistants get disabled on the rear speakers (I’ve read somewhere this might be the case, but since the Amp doesn’t have built in voice assist I’m not sure) Can I also add a sub to this set up easily - either the Sonos sub wirelessly, or a wired third party sub connected to the Amp’s dedicated sub output?Thanks!John

Hi all After having spent the last 2 or 3 hours for an answer, I give up and come here to ask my question!I own a Philips 7300 series TV (exact ref is 50PUS7354/12) and plan to buy a Sonos Arc + 2 x One SL + Sub (3). Bought in november 2019.Given the cost I would like to make really sure those Philips TV actually have eARC HDMI ports.Everywhere it mentions ARC ports. However the TV supports Dolby Atmos, so I’m quite confused... Could someone confirm this information or help me to find it, before I spend this much money on the Sonos system :)Thanks!

Expensive Sonos Beam Paperweight? Known Sonos Beam & Samsung UHD TV HDMI e-ARC & Optical Issues from Several Customers for Months/YearsIt would seem that if there is a known HDMI e-ARC and optical HDMI converter issue between Samsung UHD TVs and Sonos Beams and Arcs (two products) by numerous customers that have been reported and remained unresolved for months and years, then by this point some type of an official definitive resolution or determination would have been made so as to not waste the time of frustrated customers or tech support.If Samsung TVs are definitively incompatible then please just say so I can return my new TV. I have also contacted Samsung tech support about this issue. No word yet. One would think that senior management and software engineers would have elevated this to determine if there is a software, HDMI-CEC firmware, newer HDMI e-ARC cable or other solution. The optical adapter doesn't help either.  Below are greater details into the issue I have been

I have recently (6mths) purchased a Beam, hooked up to a Sony Bravia TV. By either HDMI or Optical sound is behind the picture. While your app allows adjustment to delay the audio, what we need is the option to push it ahead. This is something I am aware of that is an issue, my neighbours also have it, and I have seen other complaints on Twitter yet you won’t fix it. Why?  I have another thread and issue with your devices and the S1 controller , this is the final straw. I have completely lost faith in your company, I’ve been a customer since Gen 1 of the Play 5, nearly 10 years - it used to be superb, now it appears you simply don’t care, disgusting really given the cost of the equipment. My parents have invested in a Bose equivalent which just works, as do friends Alexas at a quarter of the cost. Not on. Fix it.

Hi Everyone, I’ve seen a number of people reporting intermittent sound cut outs when using BBC iPlayer with Sonos Arc.I have the same issue and two questionsHas anybody fixed the problem, and Is it actually worth speaking to Sonos to get it fixed. Many thanks Marc

The sound intermittently but regularly ( every minute or so) cuts out whilst using the Arc. Is there a fix for this?

Hi.I’m excited to have bought my first ever Sonos product today. The Sonos Arc with the Sub.It sounds awesome, but no surround and no Dolby Atmos.Our TV has standard HDMI ARC but no eARC. So I’ve bought the HDFury Arcana.I have our Google Chromecast with TV plugged into the input of the HDFury Arcana, and the eARC output of the Arcana plugged into the Sonos Arc. The HDMI out plugs into my TV.I’ve tried a number of Netflix, Amazon Prime and Disney+ titles, but it doesn’t seem to be Dolby Atmos. I assume it will display Dolby Atmos on the Sonos app on my phone. How can I tell?And why can’t I get Dolby Atmos?Are there any settings on the Arcana that I need to select? Have I plugged anything in incorrectly?Is there a setting on the Chromecast, the Arc, the app or something else that I need to select?At the very least I want to show the family (and myself) why Dolby Atmos sounds like. I played the Dolby Atmos demo on YouTube, but of course that didn’t play in Dolby Atmos, impressive though

Over night my Beam which has been connected to this LG tv since April (which is also brand new) has stopped working. In no way can i get it working.. Silence. Using the Sonos app i tried to reconnect it and it fails with Arc mode not connected. I have checked the cables both ends and even replaced the cable and still no joy. I performed a soft reset of the TV (unplugged for over 60 seconds) followed by a factory reset. Still nothing worked. The TV now only sees the Beam as a server rather than an active port showing on HDMI 2 Arc. All other features of the Beam are working such as streaming. For info, the beam is connected to a pair of Play1s. (Original)  Any ideas? 

My sound bar stopped powering up.  Light does not com on.  Have tried other outlets

My soundbar drops out every few minutes for a second or so. It's very frustrating. Been doing it for a number of weeks now. Can anyone give me any ideas to fix it. Thank you. 

I have in my great room an Arc and Sub gen 3 for watching movies etc.  I also have in the same room for listening to music two play 5’s.  It would e great to be able to listen to music with the sub and play 5’s with out having to decoupling the sub from the Arc.  It seems to be a lot of extra work to just add some depth to my listening experience.  I saw this request (now 5months old) just after receiving my Arc and Sub, but have not seen from Sonos on this topic, except it would be passed on the engineers and developers. Thanks in advance. 

I own brand new playbar, not even a month old, and I had a static noise. I told the store I bought it from and they replaced it, but the new one made the same noise right away. It's connected to a Toshiba Fire TV through the digital output. I have only noticed the noise when watching Netflix. and I do not have any other devices nearby causing interference (no cell phone signal, bluetooth signals or antennas) I'm not sure but it sounds like interference as it will come and go.

Room System: Playbar, One X2, Sub G2, Sub G3Wifi: Eero, single said, system connected wirelesslyI’ve added a second sub to my room system this weekend - It sounds fantastic, but I’m having some issues with the S2 app in my iPhone 12. When I configure the system for 5.1 with a single sub channel, it displays as normal in the S2 app. When I add the second sub, my S2 app on my iPhone 12 will only show the Playbar in the room, all other devices (One x2, Sub G2, Sub G3) disappear. The Sound controls for home theater also disappear. The system seems to work normally. I’ve reset the app with no success.  Now, when I view the same system configuration in my IPad Pro S2 app, I can see all the devices and home theater controls.  anybody else experience this, is it a known issue?Edit: iPhone 12 diagnostic report is 1011209043. iPad Pro to follow soon   

I have a surround system in my media room with a beam, sub, and two sonos 1’s as rear speakers.I also have one in my bedroom, and 1 in the kitchen. These are used very rarely, so I want to add them to the media room. So, I went into my app, and renamed the bedroom to media room, and kitchen to media room- now there are two media rooms in the app. How can I add the two sonos one’s as front left, and front right in the media room? Why does this have to be so difficult. arrgh!

Is there an option to advance the audio? The audio is slightly too slow on Samsung built in Netflix app. The option in TV and Sonos are only to increase the delay… Many thanks 

Just got the Sonos Arc and conveniently, also received the firmware update on my Sony X900H enabling eARC capability. I’m a little lost as to what settings I should change on the TV to maximize the Arc. Can anyone advise? Thanks!

Now with the arc in the now playing screen you can only see if there is an atmos signal or not. you can go al the way into system settings and see there wwhat signal is playing (stereo, dolby digital, dolby digital + etc), would love to just be able to see what signal is coming in on the now playing app.  thanx