Home theater

I purchased a new 2020 Samsung 80T 65 inch tv and attached my Sonus Arc soundbar via an HDMI cable to the e-Arc HDMI connection on the TV.  No matter what setting I have tried and even after updating the firmware on the Samsung TV and the Sonus Arc soundbar, I still have the sound either cutting out every 10 sec to the TV switching between TV sound and the Sonus Arc Soundbar.Does anyone at Sonus know if this is a Samsung issue or a Sonus Arc issue?  I have seen other posts stating that Sonus is working with Samsung on the issue.  Does anyone have an update?  New firmware coming?  Any date?

Hi every body, I connected my sonos soundbar Sonos Arc to my samsung qled 65q95t TV (with the cable supplied by sonos) on the HDMI-ARC port. But I have sound cutoff problems, and even sometimes permanent sound cutoff! I have to unplug my soundbar or reinistialized the settings. My firmware under TizenOS is 1460. What to do, best regards

When playing content that was encoded with Dolby Atmos from Netflix with the S2 app, it used to show the Atmos badge. I just noticed this week that it doesn’t do that anymore. I have a Sony XBR CH90. Anybody else having the same issue?

I have an S1 system which is zoned throughout my house using Connect:Amps. I want to get an Arc to replace the existing playbar but I believe that the Arc is not backwards compatible with S1 and nor are the connect:amps compatible with S2. This means I’d have to have a separate system for the Arc only on S2 which would not integrate with the rest of the house zones. Can someone please confirm this? 

Received my new Roku 2020 yesterday. Connected it to the HDMI 2 on my Sony Bravia XBR-55X900E along with my new Sonos Arc, Gen3 Sub and SL ones for surround and man is it awesome. Always have been an Apple guy but this takes the cake. Netflix and Amazon Prime sound great in Dolby Atmos. 

Hi,I have a Sonos Amp wired to 4 ceiling speakers. I also have a TV installed in the same room as the wired ceiling speakers  (AMP is in another electrical room) without the ability to attach an HDMI ARC to the amp. Is there technology, or a solution to link my TV into the AMP wirelessly to create my ceiling speakers as a sound output for the TV. (im thinking HDMI ARC wireless adapter) or something similar? Or would the ARC be needed to run the sound output and connect to the AMP to utilize the ceiling speakers for the TV?

I was previously having issues with the following combination:Sony X950G + Native streaming apps + HDMI/eARC + Sonos ArcIssues included random audio dropouts (main problem) and lack of Atmos from Amazon Video and Disney+ (secondary problem). I did get Atmos from Netflix with this setup. I switched to the following combination as a trial:Sony X950G + Native streaming apps + optical adapter + Sonos ArcThe audio dropouts went away but the volume +/- response was unacceptably laggy, unresponsive, and unpredictable. Felt like trading one problem for another. And then of course no Atmos whatsoever. Decided on a whim to try the Roku Ultra (2019) since I hadn’t read much about it in combination with the Sonos Arc. Seems most are using Apple TV 4K with mixed results. So:Sony X950G + Roku Ultra + HDMI/eARC + Sonos ArcSo far no audio dropouts after a week of testing. Excellent Roku remote control responsiveness. And I am reliably getting Atmos on Disney+ (but not on Netflix or Amazon Video). I do

I’ve posted about this problem before: I just wanted to update this topic for anyone who experienced the same issues or are interested in buying movies through Playstation store.Unfortunately surround still doesn't work when watching movies bought on the Playstation store on the Playstation 4, but for some reason it works perfectly on the Playstation 5. Same movies, same audio settings.

I have had the Sonos amp for a few weeks in a living room setup and for the most part am enjoying it. The issue I am having is when watching 5.1 content through an apple tv 4k where I have media files we play back with infuse 6. On these files, they play fine but loud passages such as explosions, crashes etc are much much louder than they should be and dialogue is then very quiet relative to other sounds. Because some of the video content has DTS as the default audio format I have set the apple tv 4k to downmix to stereo. Anyone else have this issue?

Recently purchased and set up, Sonos Arc, Sub, One SL.All speakers work with Netflix, CD, DVD, music and film streaming and through my chosen radio station.I have Sky TV but NO SOUND works through any SKY program on one SL. Any ideas.

So I have my PS5 set to sound bar and dolby bitstream, but neither the 4k discs/streaming services apps such as appletv are showing the dolby symbol in the sonos app, when things are playing. My Series X is showing Dolby Atmos though with disc and streaming apps.  Is it just not supported by PS5?

I have an Arc, sub and 2xOne SL connected to a ATV4K. With movies or TV from Plex, Netflix etc I get 5.1 as expected, due to older TV without eARC I am using Arcana and I get ATMOS. However when listening to music from Plex app or Spotify on ATV I only get Stereo PCM via Arc and Sub, the Ones are silent. If I use Spotify via Sonos app directly o get full sound through all devices. Is this expected behavior for the ATV? If not has anyone any suggestions on what I should change to get music playing properly via all speakers from the apps on the ATV?

Can anyone else confirm if the SONOS provided HDMI cable, lacks support with eARC pass through volume control? I found when I hooked up the Arc with the Sonos provided HDMI cable to the eARC connection on the LG CX - I was unable to control the volume on the TV using the LG smart remote, even with HDMI passthrough and eARC enabled. However, when I replaced the Sonos provided HDMI with a high quality one from Amazon, immediately the TV recognized the Arc and I could control volume with the LG remote. All settings on the CX remained unchanged.

So I have Prime Video on my Firestick 4K, Roku Ultra - not the 2020 version, Chromecast built into my Sony Bravia. Jack Ryan always comes across as Dolby Atmos, on Fire Stick and Chromecast but other movies labeled Dolby Atmos don’t play in Atmos just Dolby Digital 5.1. Just wondering if it’s my system or is it just a fluke? 

Hi there,I have just recently picked up a Sonos Arc and wondering, is there any way to connect it directly to Macbook Pro M1 directly with any type of cable to be able to get the Dolby Atmos on the speaker? MBP is capable of Atmos and so Netflix but I want to use it without TV, directly from Macbook.Is it possible?Thank you for the help,Gary

This is a long read - if you’re impatient or don’t have time to read this, just read the title again, and there’s your Cliff’s Notes. I’ve owned the complete Sonos Playbar 5.1 HT for at least 5 years now. I found limitations quickly: no DTS,  no HDMI, no expansion beyond 5.1, less-than-great stereo music performance (to my ears).I also was not a fan of one particular Sonos app update that forced everyone to enter an email address to continue using the system.I figured out a way around the account problem without giving up any personal info, I dealt with the DTS problem by ignoring it, I lived with the optical limitation, and I stopped worrying about using the HT for music - I decided to put together a really great analog system for my very large music collection. Many, many people joined my concerns about the Playbar HT. To all of us, Sonos appeared to be limiting itself to apartment-dwellers who stream everything, and us home theater enthusiasts who wanted to hear the sound coming off

Hi all,I recently bought a sonos arc with 2 sonons One as a home theatre. I love the sound, specially with music everything works well. Nonetheless, I have some issues with the quality of the sound when I use it for watching TV. There is a kind of crackling or sizzling when people speak. I don't have this issue with music but only voices when I see a movie ( or even worst, documentaries where the music is not loud) which is extremely frustrating given the general quality sound.I dont have eARC and plugged in the old fashioned way. Sonos is also far away ( as far as possible anyway) from other electronical devices. Could you help me solve this issue? I set the sound as only coming from sonos and not the tv Many thanks,Dimitri 

My Beam is mounted to a MantelMount 540 with a Sanus Beam Soundbar Mount.At low frequencies, the bass from the Beam rattles both the Sanus Mount and MantelMount. Has anyone experienced this before and has a solution?If I bought a Sonos Sub would I be able to turn off/down the bass from the Beam and just have it come from the Sub?

I have a Samsung NU6900 4k TV (2018), and an Apple TV 4k.  I watch everything through the Apple TV (Apple TV+, Netflix, and Hulu) and I only use the Apple TV remote.  Utilizing a Beam I just bought and a pair of rear symfonisk speakers.The only way to get Dolby 5.1 from the Apple TV 4k seems to be changing the audio out from Auto to Dolby 5.1At this point my TV recognizes the Dolby Signal and passes it through the HDMI Arc  port to the Beam.  I then get an uncorrectable lip sync issue.  If I leave my Apple TV sound on AUTO, then I only get a 2.0 PCM stream to the beam.  I check this via the TV and the About section in the app.  I have tried every setting and the lip sync correction in the sonos app and my TV (which only goes one way).  I have also updated my TV firmware to be safe.  Its a budget 4k TV, so my guess it just can not compute fast enough.Since I am only using the Apply TV 4k (in full 4k) for viewing, I want to get a splitter or extractor.  A splitter to split the HDMI to go

Hi all,I have a Sonos Amp that I intend to use as the front speakers for a home cinema system.  My questions is, can I combine this with a pair of Sonos One’s or Play:1’s as the rear speakers to make a surround set up?I’m pretty sure the answer to this is yes, so, follow on questions:If I do this, do the voice assistants get disabled on the rear speakers (I’ve read somewhere this might be the case, but since the Amp doesn’t have built in voice assist I’m not sure) Can I also add a sub to this set up easily - either the Sonos sub wirelessly, or a wired third party sub connected to the Amp’s dedicated sub output?Thanks!John

Hi all After having spent the last 2 or 3 hours for an answer, I give up and come here to ask my question!I own a Philips 7300 series TV (exact ref is 50PUS7354/12) and plan to buy a Sonos Arc + 2 x One SL + Sub (3). Bought in november 2019.Given the cost I would like to make really sure those Philips TV actually have eARC HDMI ports.Everywhere it mentions ARC ports. However the TV supports Dolby Atmos, so I’m quite confused... Could someone confirm this information or help me to find it, before I spend this much money on the Sonos system :)Thanks!

Expensive Sonos Beam Paperweight? Known Sonos Beam & Samsung UHD TV HDMI e-ARC & Optical Issues from Several Customers for Months/YearsIt would seem that if there is a known HDMI e-ARC and optical HDMI converter issue between Samsung UHD TVs and Sonos Beams and Arcs (two products) by numerous customers that have been reported and remained unresolved for months and years, then by this point some type of an official definitive resolution or determination would have been made so as to not waste the time of frustrated customers or tech support.If Samsung TVs are definitively incompatible then please just say so I can return my new TV. I have also contacted Samsung tech support about this issue. No word yet. One would think that senior management and software engineers would have elevated this to determine if there is a software, HDMI-CEC firmware, newer HDMI e-ARC cable or other solution. The optical adapter doesn't help either.  Below are greater details into the issue I have been

I have recently (6mths) purchased a Beam, hooked up to a Sony Bravia TV. By either HDMI or Optical sound is behind the picture. While your app allows adjustment to delay the audio, what we need is the option to push it ahead. This is something I am aware of that is an issue, my neighbours also have it, and I have seen other complaints on Twitter yet you won’t fix it. Why?  I have another thread and issue with your devices and the S1 controller , this is the final straw. I have completely lost faith in your company, I’ve been a customer since Gen 1 of the Play 5, nearly 10 years - it used to be superb, now it appears you simply don’t care, disgusting really given the cost of the equipment. My parents have invested in a Bose equivalent which just works, as do friends Alexas at a quarter of the cost. Not on. Fix it.

Hi Everyone, I’ve seen a number of people reporting intermittent sound cut outs when using BBC iPlayer with Sonos Arc.I have the same issue and two questionsHas anybody fixed the problem, and Is it actually worth speaking to Sonos to get it fixed. Many thanks Marc

The sound intermittently but regularly ( every minute or so) cuts out whilst using the Arc. Is there a fix for this?