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Surround echoes on TV playback

  • December 8, 2020
  • 3 replies
  • 112 views
B

Hello all. My Play One rears have started fairly regularly echoing on TV playback after more than two years of ownership. I have changed nothing in terms of hardware: same Playbase, same Sony 4K Android TV, same BT Home Hub 6 and BT TV 4K PVR. I am 100% certain it's not the TV speakers kicking in as when I turn the surrounds off through the app, the echoing stops and doesn't return when I turn surrounds back on. Then, after a short while which could be minutes, hours or even days, the echoing will occur again. Any help would be appreciated. Regards. Barry ☺️ 

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3 replies

Simon B
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  • Simon B
  • Retired Sonos Staff
  • December 11, 2020

Hi @BatDj, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue with your Sonos system. So that we can take a look on the current status of your system, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let us know how it goes and we're here to answer any further questions you have.

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B
  • BatDj
  • Author
  • Contributor I
  • February 1, 2021

@Simon B thank you. Diagnostic on latest episode of issue is 76166649. Many thanks. Barry

Simon B
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  • Simon B
  • Retired Sonos Staff
  • February 5, 2021

Hi there @BatDj, thanks for the update and for sending a diagnostic report of your Sonos system, As I checked the report. It doesn't show any issue on your Sonos system. Have you tried to do a power cycle or unplugging the speakers for 1-2 minutes from the power source and plugging it back in? You can also try to remove the surrounds from the room and re-add it back to the room where you have it initially to check if that will work.

Please, feel free to let me know if you require any further information. 

 

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