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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27799 Topics
kmb23
kmb23Contributor I
posted in Home theater
comment savoir si je diffuse du dolby Atmos? (French)

Bonjour,J’ai un ancien système Home cinéma Sonos : playbar de 2018 + Sub Gen2 + 2 Symfonisk (lumière Ikea) en voie arrière.Ma TV est une OLED65 PhilipsJe viens d’acheter la ARC pour remplacer ma playbar (j’en était parfaitement satisfait mais voulant utiliser mon ACE je n’avais pas le choix.)Raccordement sur une prise HDMI sur le port HDMI2 E-arc 120hz 4kMes téléphones portable sont des Android j’envoie des film via fibre optique avec l’application MY Canal, ou avec une iptv (logo Atmos en bas a droite quand je lance le film)La question est simple : avec le sub Gen 2 et les voies arrières Symfonisk , est ce que je suis en ATMOS ? comment je peux savoir ce que je diffuse en audio exactement ? Moderator Note - Translation by Google:Good morning,I have an old Sonos home cinema system: playbar from 2018 + Sub Gen2 + 2 Symfonisk (Ikea light) in the rear.My TV is a Philips OLED65I just bought the ARC to replace my playbar (I was perfectly satisfied with it but wanting to use my ACE I had no

435
Pools-3015
2 months ago
MKwheeler
MKwheelerAvid Contributor I
asked in Controllers and Music services
Loss Of Volume Control With Mac OS Sequoia 15.0 Update

I updated my iMac to Sequoia 15.0 yesterday.  I have now lost control on volume of my Sonos systems regardless of the app I use for playback.  Whether I use the volume control on the Sonos app, Apple Music (iTunes) app or the Roon app when I set to the volume to the level I wish to listen it will in seconds automatically reduce the volume significantly to a very low volume level.  It does not matter at what volume level I set it it reduces to the one singular volume level.

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AjTrek1
2 months ago
K
KenXBContributor I
asked in Controllers and Music services
SONOS will not play tunin station WFMT

For several days now I cannot play tunin radio station WFMT. In the SONOS app when I select WFMT , the station logo appears along with the Play button. When I click the Play button it changes to the little ‘please wait while I connect’ circle. After a second or two it changes back to the Play button and the station does not start playing. Click the play button again and the same thing happens - the SONOs appears to be connection but again it stops and shows the play button. All of of my other tunin stations continue to connect and play without this problem

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2 months ago
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thisisliamContributor I
asked in Home theater
Only getting Stereo PCM

Hi all. I’m about to pull my hair out and haven’t been able to find the information I need. I have a Samsung UN70TU700DBXZA 70” Smart TV purchased new in 2021. My Sonos setup is a Playbar > Connect Amp > Surrounds via the optical output on the TV. I know this is older equipment but haven’t had issues. At some point I had this working on my previous older Samsung that I shattered when I last moved, but I’m not sure what’s happening this time. My current TV is a newer model. My Apple TV and PS4 are set to output DD5.1. On the Sonos App I can see the Playbar is receiving Stereo PCM. If I run an app like Netflix on the smart TV itself the Playbar switches to receiving Dolby Digital 5.1 over the optical cable. It seems the TV does output DD but not from the HDMI inputs. The TV menu only offers “PCM”, “Auto”, and “Pass-Through” - although Pass-Through is greyed out. I have tried multiple HDMI cables from my devices to the TV. I have ensured my external devices are set to Dolby Digital.

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2 months ago
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TaiaContributor I
asked in Speakers
stalling stalling

Arghhh!! Stalls ALL THE TIME!! Not my wifi BTW

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buzz
2 months ago
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aliceofdoomContributor I
asked in Controllers and Music services
Android app bug

Hello,Starting 2 days ago, the app crashed when I start it from the icon on the homescreen, but not when I start it from the icon in the apps menu.  Why might this be happening?  I’m on a Samsung galaxy A7.

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Jamie A
2 months ago
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turboburroContributor I
asked in Home theater
Sonos Beam Gen2 Metallic Background

Currently using Sonos Beam Gen2 on Sony 65” TV with eARC connection in HDMI 3. Sounds great overall, but background stadium noise when watching sports sounds very tinny or like through a metallic hollow tube.  I’ve confirmed through the app that it is running Dolby Atmos or Digital 5.1. Settings on (Google) TV are: Speakers > Audio System; eARC mode > Auto; Digital Audio out > Auto 1; Dolby Digital Plus output; Pass through Mode > Auto.    I’ve also messed with several tuning settings in the app, toggling off/on Trueplay, loudness, night mode, speech enhancement, etc. with no major effect on the background noise.  Any ideas on how to fix this issue?

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Corry P
2 months ago
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rudilyonContributor I
asked in Home theater
Trueplay in Home Theater

Hi, is ti possible / recommended to adjust all Sonos speakers (Arc, 2*Era 300, Sub Gen3) with TruePlay when grouped in Home Theater mode? What is in this case the procedure? Thanks!

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jgatie
2 months ago
kjhhjkasdfg
kjhhjkasdfg
asked in Controllers and Music services
sonos web app not loading properly

I’m trying to use the sonos web app because the mobile app is having issues and so is the desktop app and the sonos web app isn’t loading properly…  

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kjhhjkasdfg
2 months ago
kjhhjkasdfg
kjhhjkasdfg
asked in Controllers and Music services
cannot turn off personalisation service in app

cannot toggle that switch in app - says something went wrong.  

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kjhhjkasdfg
2 months ago
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fuadnasirContributor I
posted in Speakers
Beam 2 and E100 does not show up on app

I bought a Beam 2 sound bar and two Era 100 smart speakers. I was able to set up a home theater system. I was gone for three months and when I came back I could not detect the speakers on the Sonos iOS app. No matter how many times I reset, the speakers are not being detect by the iOS app. Help!

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N
2 months ago
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DaneInHamburgContributor I
asked in Home theater
Sonos Amp two Passive and two Sonos One playing Stereo/Surround

Hi,I resently disconnected my Sound base and now connected my Amp with two passive speakers and two Sonos One. It works well in surround but is a bit annoying when I just want to listen to stereo from the passive speakers alone when playing music from other sources. I know I can go in the Sonos App and switch off surround manually but is there a way to set up two groups. One surround group with Amp+passive+2xOne always automatically switching one with the TV (Connected to Samsung 2024 model with HDMI Arc) and then another group with just the Amp and the two passive speakers for when I play music without the TV. I have two other Sonos speakers in the kitchen and in the dining room.BrgdsClaus 

10310
D
2 months ago
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Jonnydrama32Avid Contributor I
asked in Controllers and Music services
iOS 18 Airplay not playing Atmos in RC beta

I’ve seen people playing Atmos via Airplay on here, but I just downloaded iOS 18 RC and tried playing Atmos to my Arc and two 300 speakers. It did not play atmos coming from Apple Music. Is this function broken?

97810
P
2 months ago
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Stephen B SContributor I
asked in Speakers
How to remove my dead Roam from the system?

My Roam just completely died (I think it’s a battery issue) and the App simply says it is ‘Not connected’. I ordered a replacement Roam, but I can’t seem to be able to remove the old one from the system? Is there an easy way to delete/remove it from the App?

261
Corry P
2 months ago
K
KungfuherbertContributor I
asked in Portable speakers
Two Moves2 both only play on Wifi for a short time.

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

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Corry P
2 months ago
T
tom1gruContributor I
asked in Controllers and Music services
Best Configuration for Sonos with a Ubiquiti Network (after new app)

Hey all. have a pretty decent sonos and UI setup, and it's worked pretty well for years based on the feedback in this thread. (similar feedback on reddit, etc)https://community.ui.com/questions/An-optimal-configuration-for-a-Unifi-Managed-Network-and-Sonos/4819df0b-cc15-43b1-8f8f-4ca36c486f1cBut now, based on all the changes they've made to the new system (app/cloud, etc)... it's very intermittent. It's been a mess (as I'm sure you know). I'm just looking to see if anyone had any ideas on the next best way to set things up, as it seems the old way may not be appropriate anymore.Currently I have about 10 zones, all S2 compatible. Following the old advice:all hardwired when possible, with wifi off on those devices. No devices daisy chained. Those ports set to STP, with the priorities setup appropriately. Using my own 2.4 wifi channel (not sonosnet). (since I also have a Roam). IGNP Snooping ON IoT Auto-discovery OFF (these are NOT on a VLAN)UI setup is typical setup of a mix of switches

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2 months ago
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Manners09Contributor II
asked in Home theater
Sonos Amp

Can you connect the amp wirelessly to an LG TV 32LQ63006LA. Unfortunately the TV is an after thought to our renovation, the ceiling speakers/amp cables are hidden within ceilings and walls. (Speakers and Amp are 3mths old) I suspect this can’t be done? Or is there a third party accessory that can be used i,e. BluetoothLook forward seeing responses and suggestions  

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M
2 months ago
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Rexi98Contributor I
asked in Advanced setups
Help with Sonos/Unifi (have checked other unifi articles)

Hi community, I’m after some help please with Sonos/unifi. I’ve tried to follow the recommended configs and other articles, but think I have a “perfect storm” of things and I’m struggling to resolve. [NB, I’m a home enthusiast/tinkerer, and not an experienced networker, so struggling to work out next steps] Maybe there’s someone with experience based in Sydney, Au who can come and help diagnose on a paid engagement (Pls DM me if possible?) I have a “perfect storm” of three things combining and I simply can’t get Sonos to work anymore. Summary of Setup: Sonos: 13 devices (Room 1: Arc/Sub/Amp; Room 2: Arc/Sub/Amp; Room 3: Amp; Room 4: Amp; Room 5: Era100; Room 6: Five; Outdoors 1: Amp; Outdoors 2: Amp; + Move) Unifi network config as follows: Fibre Modem -> UDM Pro SE -> 24 Pro switch (via SFP+; switch set to STP @ 4096) -> 48 port switch (via SFP+; set to STP 8192) -> 7 x AP's via CAT6 all over the house) All device firmware up to date (Network 8.1.127) Up until recently, th

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2 months ago
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Bradbadboy08Contributor I
posted in Home theater
soundbar speakers for my tv

 I have the soundbar speakers  they are Bluetooth they hook to my WiFi network but I change my WiFi password I don’t know how to fix them I go to the app it won’t let me do nothing.  I change to a fiber network    What should do ?

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106rallye
2 months ago
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Theo OberndorffContributor I
posted in Controllers and Music services
NAS in begin scherm

Mijn toegevoegede NAS (alleen met pc app te installeren) verdwijnt weer snel uit mijn app op mijn iphone Moderator edit:Google Translate-My added NAS (can only be installed with the PC app) quickly disappears from my app on my iPhone

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106rallye
2 months ago
D
David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
Request for Enhancement to Sonos App - Link System Name to Wi-Fi SSID

I would like to request a new feature to be added to the Sonos S2 (NEW) App.  It would be very helpful if the “System Name” field was linked to the active Wi-Fi SSID in use.  For example it would be helpful if my system name automatically changed from “HOME SYSTEM” when logged in and active on Wi-Fi  “SSID1” and then changed to “COTTAGE SYSTEM” when logged in and active on Wi-Fi “SSID2”.  Thanks David Wilkinson

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Corry P
2 months ago
R
RayshooContributor I
posted in Home theater
sonos sound bar not working

The sound bar stopped working after I turned off the TV and turned it back on.  Nothing had changed otherwise.

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N
2 months ago
I
Ian_SProdigy III
posted in Speakers
Release Notes

Dear Sonos,Given the situation we are currently in, it would be really helpful if you delivered some decent release notes with both application updates and speaker firmware. Confidence is not very high at the moment and it would make it better for people if they could at least see if there is something in there that might help them, or whether they’d rather stick with where they are for now. I know that’s probably not what the developers and support staff want, but I’m also not sure we want to continue being unwitting testers either… I think it’s also been long enough now that you ought to be able to give us some idea of what the fundamental changes are in this new ecosystem, and what some of the challenges are. 

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2 months ago
S
SL24Contributor I
asked in Controllers and Music services
new app is trash

Why cant we download the old App? My system all worked fine for years. Downloaded the new App and my system is now trash. Absolute trash. Also who takes away features on a new version? That is not progress. I used to praise Sonos now i would not recommend Sonos and I regret going all in with Sonos. This is all because someone decided to release a new App that does not work. Great Job ruining an excellent product! A+.  

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A
2 months ago
S
SuffolkContributor I
posted in Components and Architectural
Future Of Connect

What is the future of the old white Connect?  How long will it work?  How long will the S1 app work?

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Airgetlam
2 months ago
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