Get help and assistance with your Sonos system

“New” iOS mobile app still does not display my full list of Sonos Favorites while the MacOS app does show them all.  Please fix this.

I recently had a first generation Play 5 speaker go belly up, and now have 3 remaining first generation Play 3 speakers and was forced onto the new SONOS (2) app which has been a terrible experience with very slow response to changing tracks, loading queues, everything. I tried the complete router & speaker reboot that was suggested on other posts here, and that helped *a bit* it’s still slow but better. My question is: Is this a problem people experience with the new app talking to old speakers? Or do people with newer generation speakers have the same issue with the new app? I want to get a set of new ERA 100s but not if the app experience is going to be like this.

For some reason I lost all power to my Sonos system. had to unplug it and wait for 10 second to get it to work. why would this happen. It’s a brand new system 

Although I use the Sonos 2 app to control my new components, I also use the old Sonos 1 app to play music in my basement. Unfortunately, the Sonos 1 app is suddenly not able to play anything from my music library. I can play radio through the old app, but when I select Albums, Composers, etc., all I get is a little logo with the text, “No selections are available.” Very frustrating.

Any hep/advice greatly appreciated. Updates run fine on iPad and iPhone. Many thanks! 

I purchased a Era300 at Best Buy two months ago and I absolutely hate this speaker. The crackling and popping coming from the speaker is so load that it drowns out the sound from my beam and Era 100s. I've tried all the remedies I have seen posted but from what I'm reading here Sonos doesn't really care that the Era300 is crap. What remedies do we have as a community to force Sonos to fix these concerns. Serious buyer remorse.

Hi there,I’m seeking guidance on Trueplay tuning. In my large music/entertainment (rectangular) room, I have the following setup across the room length:2x Era 300s stereo pair + Sub Gen 3 and on the opposite end, 1x Era 300 + Sub MiniI have Trueplay tuned each group separately. For optimal performance, do I need to Trueplay each speaker before grouping or is it ok that I Trueplay tuned each group? Thanks,V

After spending hours in a loop of re-authorise / log into your Sonos account misery I resorted to deleting Sonos and ITunes apps from my phone (iPhone 15) / reset my Sonos speakers and started over. I downloaded the Sonos app, connected the speakers and then the WiFi. I was then able to add back my iTunes account. It took 15 minutes!I couldn’t find any helpful suggestions online so resorted to a complete reset - it worked but surely shouldn’t be this hard!

What should I do?I got 2 Sonos Symfonisk lamps as a gift.  I was excited!  I had heard such great things about Sonos speakers.  However, little did I know… I can’t add Spotify as a service and I can’t use voice control (a function I was looking forward to).  Spotify is my main concern.  I contacted support to figure it out, and they said Spotify is not supported in my region.  I live in South Korea, for the record.  I’ve been using Spotify for years.  My family also uses Spotify.  We’re also a Samsung family (again… we’re in South Korea) so Apple Airplay is not an option.  The only thing I could do is subscribe to Apple music, but that means I have to convince my family to switch services as well, forsaking years of playlists and song curation.  If I could at least connect to the speakers directly via Spotify, that would be more than enough for me.  In fact, that would be ideal.  However, that doesn’t work either! Make it make sense!

Thought i would post this, as there doesn't seem to be a fix.Completely random situation. Add 2 or 3 music to the queue and then try to add another and it says 'Unable to add to queue'. Clear the queue and add 1 song and it plays and i can view the empty queue. Try to add another song and you get 'Unable to add to queue' What !!!Clear the queue follow all the the info from my last post. Restart router, etc. Then add songs to queue, i can view, edit, etc. Clear the queue do the same thing and try to view again 'Unable to view queue. Try again later'. Clear the queue and add 1 song, all good, view queue o.k. try to add song and 'Unable to add to queue '.Tried multiple times, over a few days, weeks, etc. Same thing, random all the time. Sonos tech go through the same thing, restart router,  etc. Just the same. Getting fed up, as there doesn't seem to be a fix. Loads of app updates but still not fixing. Just an update to this. If I use Plex app for music, no issues, I can add, remove, upda

I Have in my house 7 products1xS1 in kitchen Sonos surround in living (beam, 2x s3)2 S1 in bedroom1 roamonce adjusted it works all fine but when startup the app it always play the kitchen s1, very annoying every time find livingroom activate that set and shut off kitchen.is there a way to give livingroom priority at startup 

I’ve got a Sonos One SL (Model 922). It connects wirelessly to both my iPad (OS18.4.1) and iPhone (OS 18.4.1). I can stream music from either idevice (not at the same time). So far so good. I’ve also got a Mac Mini M2 (OS 15.4.1) I am unable to wirelessly connect the mini to the speaker. The Sonos S1 Controller app (updated to latest) won’t find it after pushing the button on the speaker. I had it Ethernetted at one point, however I want a WiFI connection (I did factory reset before connecting to idevices). Mini is ethernetted to router and also on house WiFI. What is the magic to wirelessly connect speaker to mini? BTW, I tried adding the S1 controller app to the firewall to allow all incoming connections (per instructions), however that disappears. It seems the Mini doesn’t like the S1 controller app. 

I have seen a few posts in this forum where people ask about why the Android app requires “precise location” permission in order to connect to a Sonos system. Like many of these commenters, I see no obvious reason why Sonos would require “precise location” and urge Sonos to remove this requirement. Perhaps it is needed because there have been changes to Android APIs in recent versions of Android, and Google is somehow coercing Sonos to implement what appears to be a dark pattern on their users. If that is the case, fine, but Sonos should post a FAQ somewhere explaining precisely and in detail why this happens. Otherwise, this just makes Sonos look like a company that collects and resells location data. Perhaps they are? I don’t think so. If not, they need to make it VERY CLEAR.All of that said, I do want to mention something that might explain what Sonos is actually doing with precise location to benefit their users. I have a Sonos S1 system and just got a new phone. I connected my pho

Hi there!I’m new to Sonos and have my system for a few days now. I use an Arc Ultra with Era 100 as surround and Sub 4. The Arc Ultra is connected to the Sony TV via HDMI eArc. A Fire TV Stick 4K is connected directly to the TV HDMI-In without any adapters.The following problem: The Arc Ultra somehow seems to interfere with the signal from the Fire TV Stick remote control and also the TV control. When the Arc Ultra is connected, you have to hold the remote control extremely close and very directly to the TV or soundbar to switch the TV on and change the volume, otherwise nothing happens. The navigation buttons up/down/left/right, on the other hand, work instead well and theoretically also much further away / in another room – really strange.The Arc Ultra is located around 15cmin in front of the TV. I’m sitting 2.5 meters in front of the TV. The “Use IR” and “IR Repeat” settings are activated in the home theater settings in Sonos App. I had already turned it off once as a test, but that

HelloThe Sonos App refresh in May 2024 brought significant changes/improvements relating to App Navigation or User Interface (UI) . Granted “improvements” may be debatable depending upon your then and now comfort level to proficiently navigate the App.  This Tutorial is not about missing features; which to date are few compared to almost a year ago, but more about App UI (as was stated at the beginning).  Disclaimer: This is a community member authored tutorial. This is not an official Sonos authored tutorial/document; nor is it supported by Sonos Customer Service and/or Tech Support. Selecting a room other than what is showing in the  “Now Playing” section at the bottom of the App upon opening is not as difficult as you might think or have experienced.  Here’s how it’s done in 4 easy steps without stopping the activity in another room.In Image # 1 below you see that the room “TV” is in the “Now Playing” box at the bottom circled in Red. At the top you see the “Drop Down” arrow  circle

Finally, yesterday, a pair of Sonos Era 100s arrived. I have been configuring a pair of Sonos Era 100s as surround speakers on my Sonos Beam Gen 2 and have been playing Dolby Atmos Music and Dolby Atmos demo content to evaluate the experience. Overall, I am satisfied, but there is one major drawback.When the side surround channel is played, sound is output from both the side speakers of the Sonos Beam and the Era 100s. The problem is that the sound of the Era 100s is so loud that it overpowers the sound output from the side speakers of the soundbar.In other words, I could hardly perceive the positional separation when the rear surround channel was played and when the side surround channel was played.When the rear surround channel was played, sound was only output from the rear speakers. Yes, this is correct.However, when the side surround channel was played, sound was output from both the soundbar and the rear speakers, but the rear speakers were still so loud that it was difficult to

I am using Sonos Beam Gen 2 and Sonos Era 100 as surround speakers. Sonos Era 100 supports Quick Tune. So even though I am an Android smartphone user, I can enjoy TruePlay on Era 100. The problem is that when I configure Sonos Beam Gen 2 and Sonos Era 100 as a home theater, the TruePlay option disappears. This is because Sonos Beam Gen 2 does not support Quick Tune.

Everytime I open the app it now says it can't find my system despite often a few of my speakers being on and actually streaming bbc sounds.  If I wait around 10-15 minutes often the app eventually shows the system and if I'm lucky I can change what the speakers are playing. Everything takes sooooooo long to react, and changing the volume in the app is almost impossible.  Changing the speakers individually or trying to group them takes a few goes and is not really worth the amount of time it takes.  Luckily one of my speakers is a Roam and I use Alexa when I can.  I hate the app and wont be buying Sonos again despite currently having speakers in every room!  SO FRUSTRATING! IF I downgrade to Sonos 1 I can't use it for a couple of my speakers!!! Really pissed iff with it

I have a Play 1 in the bedroom which shows up as not connected on the S2 app on iPad. How do I reconnect it or remove it and reconnect? Neither of these options appear in the app. Screen shot attached. 

Hey guys,I've got a question about the Sonos app. Yesterday I added a second SUB to my system, but I can't find the info about mySUB. I'm not seeing an arrow like in the attached picture (SUB 3). The SUBs are on the same network and everything works. Do you know why this is happening?Thanks in advance 

I only have Sonos Beam Gen 2 soundbar. I do not have rear or separate woofers. So this is probably a bug that only affects people who use the soundbar alone. However, I can definitely say that it is very critical and very urgent. Because this bug has a huge negative impact on the listening experience. For example, if there is an explosion behind you, the woofer will not work. And if there is an airplane explosion in the air, the woofer will not work.Just play this test video. You will intuitively see what I am talking about.https://drive.google.com/file/d/1LVSQiUX1dp3BEmQ6aDHZDOi7RG9zReHf/view?usp=sharingIf you use the Hi-Fi cast app, download it and change the .mp4 extension to .m4a. Then you can cast to the sound bar.

I just purchased the Sonos arc sound bar which I could integrate into the system but I cannot integrate the sub as all the sudden my account is not recognized anymore as owner. Me being the only one who is in the system.I just purchased the Sonos arc sound bar which I could integrate into the system but I cannot integrate the sub as all the sudden my account is not recognized anymore as owner. Me being the only one who is in the system.I already started everything new. I deleted the app from the iPhone and to reinstalled… Anybody have an idea? Thanks 🙏🏻 happy Easter 🐣 to all

Les pochettes d’albums n’apparaissent pas dans « Écoutés récemment ». Déjà signalémercie votre réponse. Moderator edit:Google Translate- Album covers not appearing in "Recently Played". Already reportedThank you for your reply.

I found a quick solution to play my IPod Video generation 5 through Sonos. I purchased an inexpensive 30pin to usb connection at Amazon. I connected it through the USB port of my TV that is connected to Sonos. Not only am I able to play my iPod through my entire Sonos system, I can visually see the content on the television if I prefer. Since I have an LG TV, I was able to download the remote app on my phone, therefore I can forward, pause, and play away from the room. 

So two questions about my Sonos Beam and Sub.Sonos Beam and Sub keep reducing in volume when I am playing music. I’ve reset the system and it’s still doing the same thing.    The same Beam won’t connect to my TV via HDM. I’ve the cable in the right port and still nothing, I also tried the digital port.