Get help and assistance with your Sonos system

I have a new TV, Sony Bravia A95L 55”, initially while I was waiting for delivery of a new Arc Ultra & Era 300’s for surround I used my old setup, Playbar, Sub Gen 2 & 2 x Play 1’s for surrounds with the new TV, Playbar connected via optical cable. All was fine. When the new stuff arrived I connected it all up, Ultra via eArc HDMI etc, I now have a few issues; Occasional disconnection from the Sonos and back to TV speakers, without me doing it. When I reselect the Sonos, its fine. When I turn on the TV in the morning, by switching on the Sky Q box, more often than not not the TV shows nothing on the Sky Q channel, I have to restart either the Sky Q or TV, then its fine. When I fast forward, rewind or pause on programmes, when the sound comes back I get a nasty noise from the speakers. this seems to be only on Sky recordings and not all the time (see clip)Any ideas as to what it could be? 😋    

As stated above. Music simply stops playing half way through a song. Before anyone says “it’s your network” or “check your wifi settings” etc etc all other lossless services perform normally. This seems to be an issue with Apple Music and has been going on for months now. Is anyone else experiencing similar issues, specifically when playing Apple Music via the Sonos app so as to get lossless. 

I can no longer add songs to my Sonos playlists, nor create new ones. This happened when Sonos updated their app and still hasn’t been rectified. For the amount I’ve spent on Sonos speakers this is a disgrace. There is no reason why Sonos could not have fixed this problem. The app update should not have been released until Sonos had tested it to ensure playlists could be used correctly on all platforms. When will this be fixed?

 Hello! Wondering if anyone has faced similar issues when updating your era 100, i cant seem to update this speaker and im not sure if its an internal app issue.I have tried several things after contacting sonos support that DID NOT work:Factory Resetting the speaker Resetting the app Connecting from a different iOS device Signing in and out Transferring ownership (to myself) Moving it closer to the router Deleting and Redownloading the appMy network system is configured differently so i cant just reset the router. Im not so sure what’s wrong because i was able to connect my other era 100 speaker after facing similar issues. The unregistered speaker is also working fine as i was able to connect and play something via bluetooth. I would just like to register it so that i can pair my era 100.Any help would be appreciated!!

Hi guys today I payed $22.99 for lifetime purchase on streaming music no adds etc etc and it’s nothing but terrible not user friendly how can I get my money back very disappointed from Sonos 

I am trying to prevent Sonos from playing on all speakers in the house when the TV is turned on. This only happens after music is played from an earlier time, paused and then later the TV is used. I usually have to turn all the other speakers down when the TV is turned on to prevent the TV sound being on multiple speakers- like in another room where someone is sleeping! How can I just turn it off in the app? 

I recently purchased an Arc Ultra for my Samsung TV.  I connected the HDMI cord to the tv and it works great, but when I turn off the TV I am no longer able to play music through the Arc via airplay. When I unplug the Arc, I’m able to discover the speaker over airplay, but it immediately goes away once I start using my TV and never returns. Does anyone have any advice for how I can get the Arc to connect to airplay without resetting each time?

I’m watching television and my era is not activated, but it’s making a crackling noise on and off intermittently as if it’s listening for my voice, or maybe the tv sound is activating it. I shut off the voice feature and it’s still occurring. Anyone else with this issue? 

hi can anyone else with ERA 300’s confirm if they click (make a static type noise) just before the music starts and a couple of seconds after it is paused? I’ve just purchased a pair and noticed in a quiet room this noise. It sounds like the noise is made when the speaker wakes up and when it sleeps. Anyone else hearing this?

Where has the content service Radioapp gone? It is no longer available since i upgraded to the new app.

Hi! I have some weird and annoying problem with my One SL. When I initially start playing music from my iPhone or iPad via AirPlay, there is just silence. It takes about 2mins or so before it then suddenly starts playing. Alternatively I always need to kinda kickstart the speaker by playing something through the Sonos app. And then also AirPlay work fine.I use these speakers only every now and then. I suppose so they have enough time to eventually go into some kind of sleep or deep sleep state… The problem does not occur when they are idling just for a day or so. When I start AirPlay it connects (so no connection errors), and also the LED on the speaker lights up (I think). Also music on the phone is happily playing. Just, there is no sound.Anyone else has that problem or knows what I can do?

Hello, I’m using two Era 100s in a stereo pair mode, and one of them is connected to my bluetooth devices. Both speakers are updated to the latest software, and I usually don’t have issues with the bluetooth playback. However, I noticed that after I restart my WIFI router, I lose the sound in bluetooth mode. I can connect and disconnect my bluetooth devices with audible confirmation chimes/status LED from the Era 100 that’s being used as a bluetooth connection point. However there’s no sound playing in this case. I tried toggling the bluetooth button on the back of the speaker, and I confirmed all my bluetooth devices see the connected Era 100 speaker just fine. What’s interesting is that WIFI music playback is not affected after the WIFI router is restarted. What fixes the issue is to force a power restart by disconnecting power plugs and reconnect. What I don’t get is that the bluetooth module shouldn’t be affected by WIFI connection status change due to a router restart. This seems

Having the same problem as other posters. I cannot play anything from my Apple Music collection through the app. It buffers endlessly or does not respond at all.  But I can stream via airplay to my One SLs, sub and arc. Other sources work fine through the app - Sound cloud, Sonos radio, Spotify, etc.  This problem arose some time in the last 6-8 weeks because that was the last time I used the system and it worked fine then. 

Updated today to 80.15.01 Android + the latest update on the SONOS Beam Controller.I have my Music Library on a DLNA server (Twonky) in my local LAN.I still encounter queue-related issues:browse to Music Library → Albums: I can, indeed add an entire Album to the currently playing queue browse to Music Library → Folders: I cannot add a folder to the currently playing queue (exactly like in my other post where I reported this) browse to Music Library → Imported Playlists (where I see the .m3u files that I have in my library) go to one playlist, hit play: it works fine go to another playlist, go to context menu, hit Add to End of Queue: I get an error message: “Unable to add to queue” I stopped here, for now that’s all the free QA work that I’m willing to provide to SONOS. As I previously said, I’ll keep using the SONOS Beam to listen to TuneIn Radio, Spotify Podcasts and personal Music Library. It does it’s job, headache is manageable, especially considering that since it’s a single pro

Have iTunes library on NAS - can access and play songs by Songs, Artist, Album, etc. but Playlist does not work.  I see all Playlists and songs within in but when I try to play, I get message that says “unable to play song as share on NAS does not exist”.   Again, I can play songs by individual songs, albums, artist, genre but when trying to play songs in a playlist, get error message.

I have two Sonos SL speakers and was hoping to pair them up with Sonos Ray for my 2nd TV not as Surround speakers (it's an open plan room, so not possible to place them as surrounds) but as additional front speakers.

By far the most useful way I found to create a playlist was to build the songs in the queue, listen to them and shuffle the order until I was satisfied  and then save the playlist. will this capability be returning?

I saw a previous thread regarding this failure with burnt R37 on a Sonos sub main PCB, but it was closed perhaps due to inactivity. However, I was wondering if any other users also faced the same issue and possibly have an idea of the possible cause to this failure. I like to repair my unit, as the companion Sonos beam is still working fine. I bought the set in 2019, I have forgotten what generation that is, maybe someone here who is well versed with Sonos product could help me identify. Hope to receive some advice.

The new app is taking shape nicely and I'd say its now functionally almost matching the old app (and of course it looks better and is 'modern'). But there are still some little gripes that I'd like to feedback to Sonos:1) When entering the queue it takes you back to the top instead of where the current song is being played. Gets very tedious when you have a long list. Would love to see an Apple Music style queue where tracks already played are hidden but you can always scroll back if you want to replay that song thats stuck in your head again....and again.... and again… 2) When I want to play 'My station' from apple music on the home screen it always fails (error). I have to go to services > apple music and play it from there every time. Could be widespread to all stations but I haven't tried. Another little annoyance.  3) Album art seems to drop in and out of existence. 4) Search. When searching it would be great to set a service as default so it gives me the full search of that se

The optical cable for my new Ray soundbar doesn’t “snap in” to either the soundbar or the TV. Even when pushed in hard. Pricarious connection, easily jostled out. 

I can start Spotifyplaylists playback on livingroom speakers, but after one or two songs, it just stops playing the next song. When I then manually skip to the next song, it will play it and then stop again.I tried re-adding/reauthorizing Spotify service but this didn’t help. I also don’t think its a networking/router issue since it plays fine after manually going to the next track. 

My Sonos 5: gen 2 is not connecting to my Wi-Fi.  I have tried everything, but still won’t connect.  any ideas?

I am running an android phone and installed the new app last week. Ever since, it has been taking 5 minutes or more just to start the app. It is unusable. I have tried clearing cache and clearing all data then connecting it again, but still no difference. The old app loaded in seconds. Is anyone else finding this?

I have an Apple Music playlist with approximately 1200 songs.  When I shuffle play the list on Sonos, it only utilizes the first 200’ish songs (alphabetically songs beginning with A-E).   How can I get Sonos to recognize and utilize the entire playlist?

Hi,question. Did anyone notice that their paired Sonos Era 100s (or possibly 300s) did not update properly?the app said I had firmware update for my devices (shame it does not list which devices, as for example my current WiFi setup includes a sub as well). The notification does not say what is being updated and there is no link to a post but, fine, I can spend time searching for a post when I’m Ona. Bathroom break, right? (I’m being a bit sarcastic here, though in reality, I can live with that unless something starts to act fidgety after the update).but, my system supposedly updated and now it shows that only one Era 100 has the current build installed. Pushing for updates within the app only gives me “your system is up to date” response - which is not true.I did restart the speakers and the sub - disconnected form power supply and let them rest for a bit. I checked internet connection. And?still, as visible on my screenshot, one 100 remains using the older firmware.Sure, I could unpa