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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27786 Topics
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BushidoUKContributor I
asked in Controllers and Music services
Missing library...again

The sonos apps have updated on my iMac and iPhone and my library has once again disappeared. Ive set my external drive containing  the files to allow sharing and SONOS won't add the library.We’ve gone back a year again.just give us back the original app that just worked.I have 7 speakers with this system and I'm now seriously considering just selling them A year of being to constantly being unable to play my music from my library is just unacceptable

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1 month ago
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dsdancisContributor II
asked in Speakers
Connecting components through speakets

I am now very close to the end game- all speakers work wirelessly through echo dot and can be directed by voice. I have a pair of Play 5s older 1s and voice activated 1s. Also. Cd player and turntable working through a mixer. Now one line in goes to the mixer connected to play 5.The other line in through the echo dot. and is connected through Play 5. I was hoping that this would allow the components to play through the 1s. It does not. It only plays through the play 5s . The 1s are in different rooms so I was hoping not to have to run Ethernet wires. The router is powered through Spectrum. Any thoughts would be appreciated. Thank you. Dale Dancis

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1 month ago
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Brahms82Contributor I
asked in Speakers
random muting on my system

Hi ,my system is randomly muted . Especially my Arc while watching TV. I am connected to my  Sony Bravia TV trough Arc HDMI. Everything was working till Sonos latest major  update.*Moderator Note: Removed diagnostic number*

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Airgetlam
1 month ago
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TJSowden33Contributor I
asked in Home theater
connecting

Why do I keep getting this message?  

322
buzz
1 month ago
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Brushot95Contributor I
asked in Portable speakers
Marley Stirr it up Wireless to Sonos Roam

I bough a roam because of the Bluetooth connectivity but I can seem to connect the roam to the turn table when I press the pair on both ends it doesn’t seem to connect what am I doing wrong ??

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1 month ago
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Frans CContributor I
asked in Home theater
geluid valt onregelmatig even weg

Tijdens TV kijken stopt af en toe het geluid even. Dit is onregelmatig en meestal een of twee tellen. We hebben alles al “gereset” en HDMI poorten gewisseld, maar het probleem blijft. Heeft iemand een oplossing. We kijken op een Philips Ambilight tv en hebben een ziggo next. Moderator Note - Translation by Google:While watching TV the sound occasionally stops for a moment. This is irregular and usually one or two beats. We have already reset everything and changed HDMI ports, but the problem remains. Does anyone have a solution? We watch on a Philips Ambilight TV and have a Ziggo Next.

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1 month ago
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kwjohn1969Contributor II
asked in Controllers and Music services
New Sonos App - Sort Sonos Favorites

I can’t seem to find a way to sort my Sonos Favourites alphabetically, or anyway actually.  If I want them alphabetically, I have to add them in reverse order so that they are sorted correctly, but then if I decide to add new ones, there is no way to sort them unless I remove them all and re-add them again in reverse order.Is this going to be fixed in a future update?I have the latest version running on my iPhone (latest iOS version).Thanks,K

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1 month ago
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RondogContributor I
asked in Controllers and Music services
Sonos skipping through tracks

When I pick an album to play from my Apple Music library it shows the album and goes to the first track but doesn’t play and skips through each title without playing anything .

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1 month ago
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PiiiiiiContributor II
asked in Headphones
PS5 + ACE DOLBY ATMOS + SPATIAL SOUND

Hi,with ACE IS IT POSSIBLE TO HAVE DOLBY ATMOS SPATIAL SOUND FROM PS5 ? only using arc connected to PS5 and swap output to ace right ?Thanks Paolo

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1 month ago
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Billc3Contributor I
asked in Headphones
Can more than 1 ACE be connected to ARC at the same time ?

Can more than 1 ACE be connected to ARC at the same time ?

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1 month ago
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DpaulContributor I
asked in Controllers and Music services
iOS app no longer displays album art and track listing local library

sonos before (album art +track display) Sonos now no album art no track display

17815
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1 month ago
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Tetsuji KondoContributor I
asked in Controllers and Music services
TruePlay error

After updating the SONOS app to the latest version, when I try to run "TruePlay," it results in an error and the measurement is interrupted.My system configuration consists of a Beam (gen2), Sub Mini, and two Era100 speakers for surround sound.Specifically, when the test starts, the sound is supposed to come from the front, right rear, and left rear in that order. However, the measurement stops midway through the left rear speaker and doesn't progress further.Is there any solution to this issue?

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1 month ago
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Jack the ripperContributor I
posted in Speakers
play5

I have a play 5 after I installed the latest app it tells me to downgrade to Sonos 1 but it doesn't recognise the speaker

282
Airgetlam
1 month ago
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CJpvContributor I
asked in Controllers and Music services
Unable to reauthorize SiriusXM account on Sonos app?

a message to re-authorize my SiriusXM account on my Sonos app. When I go into Sirius and re-authorize it it says I’m good and then when I go back to Sonos, it tells me that it did not work?

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1 month ago
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Bilfo53Contributor I
asked in Speakers
How can I activate the Sonos 5 speakers with the newly-up graded app?

I have had two Sonos 5 speakers since August 2022. Worked fine with the app till about June this year. Then could not access. Returning after long trip abroad, I have reinstalled the app, can see profile and speaker details, but cannot yet make them work as speakers.Thinking of returning the speakers to the shop and asking for most of my money back.I know loads of other users have problems, but how are Sonos handling this crisis?Shall I return the speakers next week? They used to be great.Currently unusable!!

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1 month ago
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mdalContributor I
asked in Headphones
Sonos Ace not showing as sound output device in my Macbook Pro

I paired Sonos Ace using bluetooth in my Macbook pro. However, the Ace is not showing up as sound output device. I have a roam and it’s showing and I can play music from my Macbook pro, but not with the Ace. Any anyone help me?

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1 month ago
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jbreckmanContributor I
posted in Controllers and Music services
It's been 6 months and I still never remember how to manage my zones in the app

I have 7 zones in my system and the bottom bar on the new app still confuses me every time I use it.  From what I can tell:If I click the album art or the currently playing song, it will pop up the “player view” for my current zone If I press the round button with 2 rectangles on it, I can manage my zone (and volumes).  But if I misclick the round button, it will pop up into the “player view” If I touch the volume slider, I can manage the volume of each set of speakers in my current set of zones If I swipe up on bottom bar, I can then flip to manage other zones in the houseMy brain knows all of this, but I seem to do the wrong thing every single time I try to use this damn app.  I think the UX team was too clever by about 50% when designing this. Also, I’d strongly prefer it to default to my zone that is currently playing music when I open the app.  It seems to default to a random zone whenever I open the app.

140
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1 month ago
Parka Boy
Parka BoyTrending Lyricist I
posted in Controllers and Music services
Pocket Cast not syncing in the new App

The Pocet Cast integration is not syncing, position nor completing an Episode with Pocket Cast App. Can you please take a look into this, to make it work again. App S2 Version 80.07.03-release-20240819.7fd7da0dd

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1 month ago
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owabbitContributor I
asked in Home theater
Sonos app not showing audio type regardless of source

Sonos s2 app only showing Stereo PCM no matter what source I use. I have reset app and factory reset all speakers. The speakers are all working, but I don't know if I am getting 5.1, etc. 

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1 month ago
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User413Contributor I
asked in Controllers and Music services
The New App

Why wouldn’t Sonos produce a video tutorial describing how to use EACH feature of the new app? 

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1 month ago
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VinndalfAvid Contributor III
asked in Controllers and Music services
Sonos app on wifi cannot see Plex server

SHORT VERSIONThe Sonos app on my desktop machine shows content from the Plex server on my NAS. Sonos apps on my iOS devices on the same network do not show any Plex content. Why not? DETAILSMy music library is on a Synology NAS.I installed Plex Server on the same NAS. I have installed Plex as a content service in Sonos.The Sonos app running on my desktop machine sees the Plex server and shows its contents.The Sonos apps running on my iOS devices do not see the Plex server. They show Plex as a service, but when I select that service there is no list of available content. It’s just blank. Looks to me like they are not connecting with the media server.I also have the Plex app installed on the iOS devices. The Plex app on those devices is finding and displaying the Plex content just fine.The NAS, the desktop machine, and the iOS devices are all on the same network. Their IP addresses are all on one VLAN.The desktop machine is connected via ethernet. I’m guessing that’s significant.The netw

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1 month ago
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MordorfContributor II
asked in Headphones
App crashes when I add ace headohones

I have a number of sonos devices, 4 subs, an arc, a beam, 6 ones and a roam as well as ace headphones. Whenever I add the headphones to the sonos app it works to start with but once I've closed the app it will force close once I try and reopen it. I have to clear the apps storage and then discover my system and login making sure the headphones are not turned on. This then enables me to use the other devices and I can still use the headphones as long as I don't open the app when they are turned on. I've reset the headphone numerous times etc but no matter what I try the same problem occurs. This is on Android and using the latest app that was released a couple of days ago but has also been the case on the previous versions too. Has anyone had this problem and if so is there a fix for it?

746
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1 month ago
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Mr_CamblorContributor I
asked in Controllers and Music services
Ownership sign-in loop

I’ll begin by saying that nothing in my home network environment has changed.  All Sonos products (roam, One, Arc) were working fine until today.  Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app.  I mean, that’s clearly not the case.Now the app has thrown me into a ‘sign in as owner’ loop.  I sign back in and it asks me to do it again when I click on ‘my system’.I’ve uninstalled/installed the app.  No change.Any ideas?

32514
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1 month ago
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qmaurTrending Lyricist I
asked in Controllers and Music services
quick eq access in the new app

Hi,In the old S2 app it was possible to quickly get to the eq settings by pressing the button on the volume slider, as shown in the picture.Is something like this coming back to the new app? Currently accessing the eq settings takes 3 clicks, which is a bit annoying. Cheers

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1 month ago
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WellfeetContributor I
asked in Speakers
placement of paired 300s

I use speakers for listening to music in a living room that is about  35x20 with 13ft ceiling. Currently have a 300 and am considering getting another for pairing. In the setup what is the distance between speakers and is there advantage to buying stands? 

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1 month ago
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