Contributor I

sonos sub gen 4

6 replies
61 views

Brand new sonos sub gen 4 bass keeps cutting out every few seconds. Can anyone help pls?

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106rallye

How did you connect the Sub to you other devices? What devices do you use?

B

BlessMeharAuthor

Contributor I

It is conmected to just the sonos arc soundbar. Connected via wifi 5GHz.
followed all instructions given by sonos support and nothing worked. Eventually i was asked to get the sub replaced. Luckily only purchased yesterday, Harvey Norman replaced it. But the same problem again

buzz

Grand Maestro

Which SONOS support had you worked with? Phone? Chat?

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BlessMeharAuthor

Contributor I

Chat

buzz

Grand Maestro

Your profile indicates you are in Australia. It might be difficult for you, but you’ll get better results with phone support because they have access to the diagnostics.

Are there any error messages?

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BlessMeharAuthor

Contributor I

Yes I will try calling them tomorrow. Hoping they will be open

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