Brand new sonos sub gen 4 bass keeps cutting out every few seconds. Can anyone help pls?
sonos sub gen 4
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+18How did you connect the Sub to you other devices? What devices do you use?
It is conmected to just the sonos arc soundbar. Connected via wifi 5GHz.
followed all instructions given by sonos support and nothing worked. Eventually i was asked to get the sub replaced. Luckily only purchased yesterday, Harvey Norman replaced it. But the same problem again
Which SONOS support had you worked with? Phone? Chat?
Your profile indicates you are in Australia. It might be difficult for you, but you’ll get better results with phone support because they have access to the diagnostics.
Are there any error messages?
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