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6 replies

106rallye
Dec 27, 2025 8:38 AM UTC

How did you connect the Sub to you other devices? What devices do you use?

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Contributor I
Dec 27, 2025 8:40 AM UTC

It is conmected to just the sonos arc soundbar. Connected via wifi 5GHz. 
followed all instructions given by sonos support and nothing worked. Eventually i was asked to get the sub replaced. Luckily only purchased yesterday, Harvey Norman replaced it. But the same problem again

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buzz
Grand Maestro
Dec 27, 2025 8:43 AM UTC

Which SONOS support had you worked with? Phone? Chat?

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Contributor I
Dec 27, 2025 8:50 AM UTC

Chat

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buzz
Grand Maestro
Dec 27, 2025 9:12 AM UTC

Your profile indicates you are in Australia. It might be difficult for you, but you’ll get better results with phone support because they have access to the diagnostics.

Are there any error messages?

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Contributor I
Dec 27, 2025 9:41 AM UTC

Yes I will try calling them tomorrow. Hoping they will be open

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