Get help and assistance with your Sonos system

Hello! I have a question regarding the intended behavior of two Era 300s as surrounds in an Arc Ultra set up. It feels to me like the Era 300 side drivers are noticeably louder (maybe 6dB?) than the rear drivers. I’ve noticed that when turning down the surround volume slider you can make the sides match the rears, as that slider only changes the side volume and not the rears. With default settings after TruePlay, this imbalance doesn’t sound ‘bad’, but I am wondering if this is the intended behavior. I want to make sure that when every slider is set to ‘0’ (after TruePlay) I’m getting the closest experience to what Sonos/Giles Martin & co tested/approved. Thank you! Edit for clarification: this is when playing Atmos from Apple Music through the Sonos app. This behavior is consistent between quick and advanced TruePlay with multiple rounds of each performed.

I have a new Arc Ultra paired with an amp that has four in ceiling speakers and am also using a wired Polk Sub that I had.  Whenever I change the Arc to use “Surrounds” the sub woofer doesn’t work.  The only way I can get it all to work at the same time is to keep them separated and turn the volumes up for both.  That creates a bit of an odd echo though and isn’t really surround.  Any thoughts on what I’m doing wrong?

This is more of a feature request.I would like to plugin the optical output of a CD player into a pair of ERA-300.(I know you can get an analogue USB-C adaptor but that goes digital to analog to digital)I would like a clean digital path to the DAC’s inside the era 300’s direct from a CD transport 

Looking at purchasing the Sonos Arc Ultra (and sub and rears), but been doing some investigation on how to connect the ARC to a Samsung TV via the One Connect Box … and could not really find much.  The ARC Ultra will be to replace my ageing Denon Amp and speakersMy Samsung One Connect Box, currently has the SkyQ box and another device connected to it … and then via the “one connect” cable .. runs to the TV.  There is also an Optical Cable connecting the Amp to the One Connect BoxSeeing as the ARC Ultra only has one HDMI port… how would this work with the One Connect Box …. would I just leave the the SkyQ and other HDMI device in the One Connect box … and plug the ARC Ultra into the One Connect Box?Thought a little diagram would help.  The red (ARC Ultra) is what I want to add  

Hi, Just added a RAY to my system  (4 x S1) and installed the latest version of the app for windows (Sonos_85.0-64200).The controller is just blank and I cannot work out what to do to make it active.The app works fine on my mobilePhoto shows the app screen on my pc which is running win 10.Any help much appreciated. 

Gemini AI says this is how to connect two Ace's to a TV audio output:If your TV has RCA outputs, connect them directly to the Sonos Port's line-in. Add the Port to your Sonos system and create a group including the two Sonos Ace devices.Will this work?

So I have  2 (surround) speakers connected to an AMP.The AMP is placed far away from the setup (basement), so there is no way to do wireless, and everything is wired.I have no soundbar yet… but are considering buying one… So my question is is it possible to use this AMP (that is only accessible by ethernet and not wireless) as surround for the Arc Ultra?

I'm fed up with Sonos products that can't stream music from my Apple Music service. I'm not even talking about the multiple bugs with speakers that lose connection to the network or the app that changes the name of the speakers as it pleases. I'm going to abandon this brand that is getting worse every year if all the problems aren't resolved quickly.

Hello community,Since yesterday I couldn't re-authorise Tidal since I did a reset of System on my Move 2.I´m 100% I´m using the correct email and password, for it does go thru the login… yet smapi.tidal.com keeps giving this:  

I have Ultra ARC and that is running well connect to our wifi system (Ruckus) however Sonos Sub 4 canoot connect (Sometime can connect but arround 10-15 second that is disconnected).and i need to make sure, Sonos using dual stack(IPv4 and IPv6 on this devices) for connectivity? if yes  then its possible for them to allow only IPV4 on this Sonas Device? Thank you for your attention and cooperation.

I have two Sonos system, one system with Sonos 2 app, and newer devices, and one system with Sonos 1 app and a connect device that does not funcion with Sonos 2 app.Since a couple of days Sonos is preventing me from using the Sonos 1 app. Instead they are showing a screen, instructing me to use the new Sonos app (which is impossible with the Connect device).Anyone else experincing this?

I know that Sonos speakers are limited to playback of 24/48 files.  I know that the Sonos system will convert 24/192, 24/96, 24/88.2 files to 24/48.  Does it also up convert 24/44.1. My real question is, is it better to allow the Sonos system to convert the files on the fly to the 24/48 resolution or would using a third party app to make the conversion to 24/48 prior to playback be a better option?  Would there be any gain/loss in performance and sound quality by converting those files prior to playback on Sonos equipment

Bonjour, j’ai changé ma box internet pour une free PRO et je ne sais plus au travers de mon ipad modifier le wifi de mes enceintes PLAY1. Lors de la recherche, mon application sonos ne trouve pas le wifi Moderator edit:Google Translate-Hello, I changed my internet box for a Free PRO and I no longer know how to change the Wi-Fi of my PLAY1 speakers through my iPad. When searching, my Sonos application does not find the Wi-Fi

Hi all, I’ve read a few comments where people have had similar experiences regarding loss of personally curated playlists, so assumed mine had disappeared into the Sonos ether for good, after  disastrous app update. I’d resigned I wouldn’t purchase Sonos again (6 speakers in!). However, just went to start over and when I went to add/save a song, all my previous playlists appear! I’m now hoping they’re still there somewhere but I just don’t know how I can access them? Any advice 🙏 

I would like to be able to switch between my favorite sources in a simpler way by having a “PLAY” option for each Sonos Favorite on the home screen rather than having to select the station then pick play. If you want to switch between stations currently it’s a couple unnecessary steps to go back to home, pick another station, then start playing that station. If you could pick “PLAY” somehow (like the added red play buttons below) for each station directly from this screen, you could much more easily switch stations if you don’t like a song or want to switch for another reason while simply staying on the same screen. 

Can’t tell you how disappointed I am with Sonos allowing  1st and 2nd gen products us on their apps - example I have a gen1 connect amp that ran my (bose500) outdoor speakers for many years.My daughter 18th birthday came along (hadn’t used them for 6 months)went to check all working, only to find the amp is not “compatible” with S1 app.myself anD my son (great tech knowledge) tried for hours to get to work, kept telling us to upgrade Sonos App only to find it timed out (we think because it couldn’t find compatible products, but that’s the point we could confirm ANYTHING.We then had to scramble for other music options.now I’m a fan of Bose and UE PRODICTS.so much easier and seamless to use.Sonos have the lost the plot. I wonder if this “non-comparability” issue is an attempt by Sonos to get me to upgrade, which I may well have done if this didn’t happen.there is literally nothing SONOS can do to getme spend another $ with them.see ya 

Why still no multi genre tag support?

I've just moved house and have a new WiFi router so my network settings are different to the ones previously used on my Sonos One. I'm following the instructions on connecting my product to my new WiFi, it plays the audio chimes and I press the button when the light flashes white and green, but when it comes to putting my WiFi password in (it's definitely the correct password) it says There was a problem connecting your Sonos One to ". I'm assuming that my WiFi Network Name should be between those last quotes. The only other things I've been prompted to do to fix this is turn the product off and on, and do the same with my router, neither of which were successful. 

Hi I am a custom installer and we did a restaurant with 10 Sonos ONE SL’s. About 2 years after the install we had two of them sound like the speaker was blown, they were working fine but just sounded terrible. We sent them to our distributor and they advised us that the speaker is blown and we should  reach out directly to Sonos, which we did. They approved a RMA replacement even though they were out of warranty which we were very grateful for. Less than a year after these two blew we have had another two blow but now Sonos does not want to give an out of warranty RMA. I have come across other posts on this forum with the exact same issue and what looks like a Sonos representative stating they would replace the units if they were blown and not up to standard.Were these units defective which caused them to blow and if the two were initially replaced why are the other two not being replaced because of the exact same issue?

Hi , I have a Move and Port in the same network . If I try to connect my Move to my Iphone app S2 the Move isn’t accessible. I need to make a Group with my Port to chose a Station and then disconnect the Port to be able to connect to my Move . Over voice control the Move is  accessible alone ? Before i have the Port i used my Move with a old Play5 with the App S1 . After replacing the Play5 ( defect ) with a new Port I switched also to the app S2Is there a problem with the Move ( 1st Generation ) and the app S2 ?  

As with many others, since last years software update I cannot use my music library properly. Album listings are all messed up and re- installing the library doesn’t change anything. I am also struggling to re add the library as Sonos insists on it being done as  local user, which I do not normally do. I log on with my microsoft account as I did before the update but all I get is error 913. I have logged on with a local account and get the same result. Folder sharing as a far as I can see is set up correctly. There is no sign of Sonos addressing this issue, they just appear to assume that everyone is streaming their music from the web. Any suggestions welcome.

I have a Roam speaker. It's a DVT model. Since I try to think eco friendly I mostly want to repair stuff. My bass speaker is ratteling. Since there is no warranty on this device. Is there any possibility to repair/replace that speaker and not to throw it on the wastpile.Kind regards

Hi All,I have not seen this request.Unless I have overlooked this, I propose to Sonos developpers to add it: Sonos controller would be able to play a preview (10 seconds or user defined duration) of every track on a folder or on an album.At the time of Compact disc, some CD players (SONY, Technics, Onkyo, etc.) had this already 30 years ago.Probably an easy one to add. Can also add the functionality to play this discover mode with skips, say play all the songs in a folder or album with playing 10 seconds of a tracks by skips so we get to discover the beginning, the middle and the end of tracks. Very useful for DJ’s like. Currently doing it manually when preparing a show. Very time consuming having to stay in front of the computer to do this.Thanks from ParisJFBO Moderator edit: combined posts

Hello, I just purchased (May 2025) a Sonos Move 2 speaker. Indeed superb!!! Connects fine to the current Sonos app. But the app will NOT find my Sonos Beam Gen 2 soundbar. I checked the Wi-Fi settings, all OK. I believe I read somewhere about the Gen 2 Beam not being compatible with the latest Sonos app. My router is an Eero 6, and on the Eero app it does show the Beam as connected at 2.4 GHz which is the right frequency. The Move 2 uses 5G. Would appreciate any advice. 

Hi there, exhausted to connect Era 300 with my Android phone  with tethering internet sharing way to get internet access to it.. 🫣