Get help and assistance with your Sonos system

When trying to connect a roam 2 to my home system, ie an ARC with a sub, I encountered this problem: When I try to log in the app continues to repeat the log on request, I tried changing my password but it still requests that i sign on as owner al the time? What gives?

I have set up 3 speakers on my new wifi. Two days later, when I open the app, it says there are 0 devices connected to my network. Since then I have mounted the playbar and hid the cords in the wall, so I cannot remove to reconnect via Ethernet. Why does the Sonos app always have issues connecting to products? What is the best step to get the speakers to reappear in the app?

I have several amps and they’ve all been performing fine for several months.  Today, one of the amps began sounding really “tinny”.  Sounds like a really cheap radio turned way up. I could maybe blame a speaker if it only happened to one but both speakers sound exactly the same.  I checked all the connections and they’re good.  I rebooted.  Any thoughts? Thanks!  

I suppose I’m still beating a dead horse to death here but why is there such a delay using the line in on Move 2? Sometimes there is no audio at all. I’m in youtube watching videos and I just went from one video to another to play a music video and it took 26 seconds for the audio to kick in. In contrast I have an old Libratone speaker set to line in and it works perfectly every time but sure doesn’t sound as sweet as the Move 2. I will say AirPlay works very well everytime which I can use but just wondering why this Sonos SNAFU.

I have had a Sonos speaker for over 6 Months now and its has been nothing but a terrible experience. The app is supper glitchy. The system keeps disappearing from my network, linking services to the app is a nightmare of an experience and getting help form the company is almost impossible. I will never buy another Sonos product, there are way better options out there with way leas issues. I know Sonos has good quality sound, but their user experience is just too terrible for the good sound quality to make up for anything.

In the old app it was possible to toggle on/off trueplay on Android. Will the new app also get this feature. I found it quite useful.

Recently bought a Port to connect a technics turntable.  It's been working great, but when I dont use it for a week. I cannot find the line-in on the Sonos app.I have already had to reboot the Port twice and it's a little tedious to do this each time.  Why is the Line-In dropping off?Any quick way to ping the network and reconnect? 

Hi everyone.  My Sonos Moves will not go FROM Bluetooth TO Wifi.  I’ve pressed the bar between the Power button and the Join button on the back.  It flashes blue for a while then goes back to green.I’ve done a hard reset by holding the power button down for 10 seconds.  It powered up to Wifi briefly then went back to Green.  I pressed the bar on the back again, same thing happened.  Any help appreciated Thanks - Ben

I have a Sonos one ?Can I add ceiling speakers ?if so which ones do I order ?please x  

I have an older CD player.  I can successfully connect it to my soundbar via a converter and an HDMI cable. .  I use the same soundbar for my TV, again with an HDMI connection.  I really REALLY dislike the hassle involved in plugging ang unplugging cables when I want to change for TV to CD player.  I am hoping someone can offer some advice, based on their own experience with this issue. Thank you

With our frame tv recessed into the wall so the front is 1/2' recessed can we install the Ultra Arc closer than 5.5" from the bottom of the tv?

My sonos Moove 2 often appears as not connected or sleeping. I often try restarting it but this happens frequently. This is the only one of my devices that has this problem. Can you help me.

I’m afraid to ask, but I suppose I must.I upgraded my router.  I set up the Wifi settings to be the same. SSID, password, etc.  Amazingly everything is coming back nicely, except for my many, many Sonos speakers.Why can’t they just reconnect?  It seems to want me to go through some kind of setup.  This would be hellish because I have the following: Sonos Arc, subwoofer, two surrounds Sonos Beam, subwoofer, two surrounds. Sonos Ray, two surrounds Sonos Ray, two surrounds 4 Sonos One SLs in other less listened to places.Yes, that’s 17 speakers.  How do I get them to reconnect without a burning hell of resetting everything?Thanks.

HiI have an Lg tv (65NANO86VPA) with a Beam, sub mini and 2x Fives connected.  My Sonos app only ever shows Stereo PCM.  I’m testing with a movie on Amazon Prime.  I have beam connected via eARC. Sound output is set to Dolby digital Should I  be getting better audio output???

If I add an album from the local music library to the queue using the android app (play button, play now, replace queue, etc) on the now playing screen under the song name will be artist name - artist name. It will show this way on all devices now playing screens (andriod, ios, mac os).But if I add an album using any other device or app (not andriod sonos app), the the now playing screen displays correctly under the song name, artist name - album name. It will also show correctly on the andriod app’s now playing screen.I did a support chat which ended with them saying I should call support to report / escalate. Which I did. The support agent seemed to not care or didn’t believe me. Not sure which.I would appreciate if someone could confirm this behavior.Thanks!

Symfonisk picture speaker worked fine with Sky. Just changed to new network You Fibre. It recognises the new network but after entering new password (yes, got that far!) it tells me 'something has gone wrong' and 'try again' and the little light on the speaker goes from green to red. I have tried again many many times.Switched off,switched on etc.Why oh why is this sooo difficult!! It's a bluetooth speaker for goodness sake.All other bits of tech have connected seamlessly(Alexa, tv etc.)I am not techy but not stupid.Please help

Hey all. I’m debating ways to utilize speakers I already own for my record player setup as additional tv speakers. Is that possible? I have a Sonos Arc for the tv, and I was thinking of getting a Sonos Port for the record player, but I’m not sure if that would technically work. Thanks!

Any suggestions as to how to make my Xfinity remote control volume work with my arc ultra sound bar?

I have just bought the Arc ultra and my trusty play ones are no longer compatible  as surrounds. I have bought some second hand Sonos ones to replace them. Is there such a thing as an adaptor plate for the stands so I can repupose them?

Need help from this group (and Sonos): I was on the phone with tech support yesterday trying to solve this problem: I have an Arc Ultra, 8 Architectral ceiling speakers in Family Room, plus two more in Kitchen (separate amps for each). If I watch TV, sound bar comes on when tv is on via hdmi, as intended. Volume is often too low while watching HBO, for instance, so I use the Sonos app to add the ceiling speakers while using the soundbar. That way, volume and sound is improved.Here’s the problem: if I turn off the tv, and then turn it on later, the group I made by adding the ceiling speakers is “remembered”, so the volume is quite loud on YouTube TV, for instance, when I select that app with the tv remote.The goal: when the tv gets turned on, the only speaker that comes on should be the soundbar. Sonos support advised to turn off “tv auto play” for the ceiling speakers and also turn on “tv autoplay” and “ungroup on autoplay” in the sound bar settings. The idea is that the ceiling speake

This happened 2 weeks ago and was resolved by unpairing 2 slone speakers. Since unparing all has been OK until yesterday 24/6/25, now the 2 set of alarms we have, have dropped, and worst of all cannot ser another alarm. Very frustrating as this is a major part of our Sonos setup. How do we get a fix?

I deleted all albums from my Amazon music library. Despite signing out of Amazon music and back in, removing Amazon music as a service and adding it back, turning my phone off and back on, clearing caches etc, the Sonos app still shows dozens of albums which were previously in my Amazon music library. Any ideas how to fix this greatly appreciated.

I recently started using my Sonos speaker to play music as I go to bed… setting the Sonos timer to shut down after an hour or two. Why does the speaker turn on a bright light from the speaker when it turns off? It has been waking me up...or did until put a kleenex box on top of the speaker. But, my question is Why did Sonos program the speaker to do that? It’s really annoying.

Bonjour j’ai une arc + sub gen 3 j’envisage l’achat d’une move 2 pour l’extérieur et pour mieux diffuser le son dans la maison. je vais aussi l’utiliser en extérieur quand je vais chez mes parents par exemple.je vois qu’il y a un pack roam + move 2 je m’interroge sur l utilisation, est ce possible de coupler juste les 2 en dehors de mon domicile? Comment cela fonctionne?  merci  Moderator edit:Google Translate- Hello,I have an Arc + Sub Gen 3.I'm considering buying a Move 2 for outdoor use and to better diffuse the sound in the house.I'm also going to use it outside when I go to my parents' house, for example.I see there's a Roam + Move 2 bundle. I'm wondering how it works. Is it possible to pair just the two outside my home? How does it work?Thank you.

Anyone had similar issues with their Amp? Constantly emits a loud buzzing noise directly from the device, irrespective of lines in or connected speakers? So irritating I have to have it physically unplugged when not in use.