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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27783 Topics
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benhargsContributor I
asked in Speakers
Ikea Symfonisk - disconnected from power, reconnected now no erhernet cables work

Hi, last night I disconnected my Symfonisk speaker and now it doesn’t recognise any Ethernet cables.  any suggestions on how to move forward? thanks

241
Airgetlam
1 month ago
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SandraCountryContributor I
asked in Controllers and Music services
App nightmare……again

Sonos app is playing Spotify queue through whole system even though Spotify is disconnected, no search function is available and no option to exit. Help…

261
Airgetlam
1 month ago
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JimmyAbubillaContributor I
asked in Components and Architectural
no sound

Have turntable and port.has been working great across full system. Now no sound.  Says line in and shows music  but not coming thru speakers 

262
Schlumpf
1 month ago
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johnburyContributor I
asked in Controllers and Music services
Conflict between systems in different homes.

We have one sonos system set up in our apartment in the city, and another at our weekend home. If someone is listening in the city, and another is listening at the weekend home, one will get disconnected. How can I correct this?

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J
1 month ago
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Jeroen3Contributor I
asked in Home theater
Audio cutouts when playing from bluray TrueHD

So I have an Arc for a few weeks now, but I have these audio cutouts when playing from 4k bluray, it happens when there is “a lot” of noise, bandwidth wise, like glass breaking.Sample: I’ve already replaced my hdmi cables, and have been with support of sonos diagnosing this. Their suggestion was a corrupted DTS in the movies audio tracks, which I question because it's on all 4 john wicks.Based on my obvservations:only happening in 7.1 TrueHD, downgrade to 5.1 over spdif out of bd player is fine (sync broken though) only happening with lossless tracks, spanish 5.1 lossy is fine. only happening at high bandwidth moments (player reports audio bitrate peaking 7 Mbps)I suspect it's hitting some DSP limits in the arc that probably cannot be fixen given topic below is 2 years old.Relevant gear: Panasonic UB824, Philips 55OLED708 (multichannel bypass), Arc+sub+two Fives all ethernet wired. My question: how can I avoid this from happening, without falling back to pcm stereo audio? I found one t

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J
1 month ago
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PeytonMontanaContributor I
asked in Controllers and Music services
Allow Sonos to detect nearby products + Airplay

(also tried “Always” under Location)I’ve had two Play 1’s for a while now. Firmware is up to date, on same network. Plus phone is on same network as speakers.I just did a fresh setup for one of them.After all the steps, it was connected. Plays from app. Perfect, done.However, it asked to “Allow Sonos to detect nearby products.” And, for some reason I don’t understand, said microphone was necessary to “detect nearby products.” (See pic). Microphone detects products? Okay, I allowed everything.But, it’s not detecting any nearby products.Airplay isn’t working either (iOS) and it used to all the time. I know it now says airplay is “not supported,” but I used to stream straight from my iPad files folder by going to the “Now Playing” section on the iPad and choosing “Sonos.”Thanks   

341
Jamie A
1 month ago
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Simmo3801Contributor I
asked in Speakers
sonos one microphone disabled

I've just had to add my Sonos one back to my system as I changed the WiFi password. It's listed as being on my system but it now has the microphone disabled and pressing the mic button doesn't enable it. I had to carry out. Factory reset to get it to connect if that helps. How do I enable microphone again please?

953
UKMedia
1 month ago
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RozzieContributor I
posted in Controllers and Music services
Solved: Skipping Apple Music songs on playlists

Like many, I have been experiencing Apple Music songs skipping in my playlists, one of the many delights of the new app. Many songs were greyed out in the playlists and did not play. I don’t know if this will apply to anyone else, but I found a solution that works for my system.I remembered that for some reason I had four separate Apple Music systems showing up as “connected accounts” in Service Settings -- even though they all connect to the same Apple Music account, same login and password. (No idea how that happened, but that had been the case for many years. It had never caused an issue until recently.)I tried to delete all Apple Music systems except my Primary Account. The app did not allow that (why? who knows!).So I reauthorized each of them, keeping only one as my primary account.That has solved the issue with my playlists - all my Apple songs now play!Note, I previously tried rebooting all my speakers, router, deleting and reinstalling the app, etc, with no joy. TLDR: If you a

1231
Sotiris C.
1 month ago
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Gianni LuContributor I
posted in Controllers and Music services
Feature Requests: Audio Normalization / SONOS App

When will Sonos finally introduce a volume equalizer so that a uniform volume is always guaranteed, even when the song is changed?Like with Spotify: Audio normalization balances out quiet and loud songs for a more consistent listening experience.

281
Sotiris C.
1 month ago
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cesar_cheContributor I
asked in Controllers and Music services
Apple TV and Airplay

My Apple TV with TVOS18 connect with Airplay to my Sonos One, my Sonos Era 100 and my Sonos Roam and doesnt have any sound in any app in my TV. I have the latest version in my app Sonos and in my speakers.Does anyone have the same problem? Somebody knows how to fix it?

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Jamie A
1 month ago
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cookie99Contributor I
asked in Controllers and Music services
Sonos playing Apple Music suddenly become silent

Does anyone encouter the issue that the volume suddenly becomes silent when using Sonos App plays Apple Music? sometimes the volume may even surge to the maximum. It seems that I started to have this kind of issue as recently as IOS 18 is launched.My system is arc, sub mini and era 300s. However, there is no issue when playing Apple Music in my another system: sonos onesAnyone knows why? thanks 

761
Sotiris C.
1 month ago
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Mark W1Contributor I
asked in Components and Architectural
amp is ready to connect but it doesn’t

amp is ready to connect ( flashing green)but it doesn’t Been rebooted - all ok until time to press the button  & nothing just note that button not pressed 

351
Gabriel Z
1 month ago
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Midwestlc93Contributor I
asked in Portable speakers
sonos move update wifi not working

I have a Sonos Move and Move 2. I moved wifi and am looking to set them up as a system on the new wifi. I open the system settings in the app and select “update network”. I follow all the steps and everything seems to work. I click done and none of my products are connected and it asks if I’d like to update the network. This is like Groundhog Day and horribly frustrating so any help would be great

391
Sotiris C.
1 month ago
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whiskeymikeContributor I
posted in Speakers
Spectrum problem

I have spent almost 11 hours on various telephone calls with Sonos tech support trying to get my Sonos One speakers working.  Technicians have told me that I must label my 5G and 2.4 with different names.  Spectrum tells me their routers cannot do this.  Are there cures for this problem?

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Yellowvette03
1 month ago
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dstewardContributor I
asked in Controllers and Music services
access to local libraries

Any update on when this will be fixed. I'm tired of the bs answers

18110
Y
1 month ago
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Keith_LincsContributor I
asked in Controllers and Music services
Latest Sonos App wont connect to my system

The latest update of the app 80.09.08 which came out at the end of September is completely useless.  Everytime I open the app I get a screen saying No Products found.  I simply can no longer use my Sonos system. This is an absolute disgrace - why cant your development team thoroughly test app updates before you make them live.  The update before worked perfectly well and was a big improvement. 

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T
1 month ago
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Craig McCarrick
asked in Speakers
Era 300 line in issue with CD player

HelloI’ve just unpacked a new era 300 and want to hook a CD player up to it but having some issues. Currently the 300 is on the network ok and is working via the Sonos app, when I attach a 3rd party usb-c to audio connector and hook that up to my cd player (via headphone out port, no other output port available) I don’t get any output at all, the line out settings in the Sonos app are also unavailable.What could be going wrong? Is it that I’m using a 3rd party adapter and only the official Sonos one will work? Or something else? Thanks.

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C
1 month ago
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David ABContributor I
asked in Home theater
Spain SONOS support off

The Sonos technical service in Spain is out of service. I have tried to contact them via the phone number listed on the website and it appears to be out of service and there is no email address to which I can direct the problem I have with my Sonos ARC EU: Good morning,The power cable connector that connects to my SONOS ARC EU soundbar, acquired on 03/01/2023, once connected to the bar (process that is not easy because since I acquired it it no longer fit correctly) this comes off very easily if the bar is subjected to any movement, with the consequent discomfort.The cable, the connectors and the reception point of the power cable located in the bar are in the same state as when the product was received, presenting this problem from the beginning, although there has come a time when this discomfort has become tedious, because at the slightest movement that the cable suffers, for example when they turn on its TV axis and bar on its base, the cable is released and the power is lost.I'm w

131
Ken_Griffiths
1 month ago
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tplpContributor II
asked in Speakers
Play 1 can not be added to new network

I moved home and now have a new wifi network. Have tried to set up 2 x Play 1’s on the network but nothing happens. Even when Play 1 is connected via ethernet it is still undiscoverable during the set up new network process.Factory reset process also just ends in a solid orange light. Can not get to green light at all, again ethernet cable plugged in.

603
Ken_Griffiths
1 month ago
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WickedDNAAvid Contributor I
asked in Home theater
Beam + 2Threes as side speakers - sound balance

I’ve got my surround system set up as described.What I’ve done so far is to use the settings to adjust the distance of the Threes in the app. There is no perceivable difference in sound balance when I do.I have two surround choices: - Beam plus 2Ones - Beam plus 2Threes (current)The Threes are louder than the Beam and I can’t hear the Beam very well. I know the sound is somewhat balanced but it’s hard to tell.I don’t want to set up the Ones, just because, then all three components have mics. I can then separate the Ones in to two further groups.How do I balance the Beam with the Threes.

15115
W
1 month ago
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JakedogContributor I
asked in Portable speakers
Sonos Move wont connect now

Can’t get Sonos Move to connect. Just blinking orange and white. Won’t go to green. 

744
UKMedia
1 month ago
Williambear70
Williambear70Contributor I
posted in Controllers and Music services
sonos app is still very broken

Probably this is now old news but Sonos please fix bug issues once and for all. I have 17 speakers connected and when it’s not one thing is the other.  App is completely unreliable with volume sometimes not responding, speakers disconnecting, rooms disappearing and speakers even made a loud sound. I have no issues with internet connecting both wired or wifi. The app seems at times it has a mind of its own. I’ve spend thousands on your excellent hardware only to be let down by the driver.

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1 month ago
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lets_rockAvid Contributor I
posted in Controllers and Music services
Playlist Album Artwork?

Hooray! I seem to have my playlists back but no album Artwork, however it does show next to the tracks but not in the main heading space 🤔

1105
controlav
1 month ago
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DJ DJContributor I
posted in Components and Architectural
Play:1 Direct Replacement Driver

Hello. The 3.5” driver foam on a Play:1 speaker has cracked. I believe this was a common problem. I want to replace the entire driver. Does anyone know of a direct replacement? NB that the (4) hole pattern of the driver’s frame is (oddly) 72 x 77mm. Codes I have found on this driver are: (front, in the rubber surround) SONOS 405-00314 REV A CAV 31; (rear, on a small white sticker) 180-00057 PHWP17102602185 

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Stanley_4
1 month ago
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UgyesContributor I
asked in Speakers
Speaker cannot connect after the relocation: new app, Mesh wifi

Hi, I’m facing an issue when moving a speaker to another room: this speaker is not visible in the new app (version: 80.09.04), but only I can see an error message: X room is not connected (X is the original room).I did the factory reset several times on this speaker, I deleted the old Sonos network created a new one, and rebooted the router many times without any success. The app cannot connect the speaker: it's always been lost in the adding to the wifi network stage.I have an Asus mesh wifi with a main and an AP router: the old room is served by the AP router the new room is for the main router. The speaker is working well when is in the old room. According to the router’s status information: if the speaker is connected to the AP router everything is fine, if the speaker is connected to the main router with the same IP address (only 1 DHCP server is available at home), the speaker cannot be visible in the new app.How can I change the speaker's AP router assignment in the new app? Or

581
Stanley_4
1 month ago
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