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Answered

Can't seem to find the upgrade path

  • January 3, 2026
  • 4 replies
  • 58 views
S

I was an early Sonos fan, had several S1 products and everything worked great. Now, Sonos has split into S1 and S2 (don’t get me started) and I’ve divorced and my ex-wife who never really liked it decided to dump the old S1 Connect and Connect:Amp products back on me. In the meantime I have since bought my own S2 products and set up a new S2 system.

I’d love to use the two Connect products and the Connect:Amp product to get an upgrade discount on a new Amp for some outdoor speakers, but I can’t seem to figure out how to do it. I tried doing a factory reset on the connect units (worked fine), setting up a new S1 system (also fine), and then going to the website (new components show up under my account, system). It sounds like there should be an “upgrade” tab somewhere, but going to this URL

Upgrade | Sonos

leads to a page that says “Don’t see your speaker? Check to see if it is plugged in.” I know that the components are there because the “System” page on the website sees them just fine. 

Best answer by Stanley_4

First, are the old S1 Sonos S2 compatible?

https://support.sonos.com/en-us/article/sonos-app-version-compatibility

Several articles there on upgrading too.

4 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • January 3, 2026

First, are the old S1 Sonos S2 compatible?

https://support.sonos.com/en-us/article/sonos-app-version-compatibility

Several articles there on upgrading too.

    S
    • stevedonie
    • Author
    • Contributor I
    • January 7, 2026

    Yes, all the components are definitely only S1 compatible. I was a very early adopter.

    It looks like I just needed to wait a few days. The two components that will still turn on (two Connect Gen 1) are now showing up on the website as “Registered” and “Upgrade Eligible”. That also seems to have made the “Upgrade” link available for me, and I see the “activate” checkbox that was mentioned in the help, and I checked the boxes and got the email saying I have activated the discounts. Huzzah!

    I also have a ZonePlayer 120 that won’t even power on. Might have to open that up and see if there is a fuse or something inside.

    I’m curious whether I need to buy multiple components to use my multiple “coupons” or if the 30% off coupon that I got for each Connect can be applied to one Amp. Right now I’d rather just get one Amp for $799 - 239 - 239 = $321, but one Amp for $799 - 239 = $560 isn’t bad. 

     

    jgatie
    • jgatie
    • January 7, 2026

    Yes, all the components are definitely only S1 compatible. I was a very early adopter.

    It looks like I just needed to wait a few days. The two components that will still turn on (two Connect Gen 1) are now showing up on the website as “Registered” and “Upgrade Eligible”. That also seems to have made the “Upgrade” link available for me, and I see the “activate” checkbox that was mentioned in the help, and I checked the boxes and got the email saying I have activated the discounts. Huzzah!

    I also have a ZonePlayer 120 that won’t even power on. Might have to open that up and see if there is a fuse or something inside.

    I’m curious whether I need to buy multiple components to use my multiple “coupons” or if the 30% off coupon that I got for each Connect can be applied to one Amp. Right now I’d rather just get one Amp for $799 - 239 - 239 = $321, but one Amp for $799 - 239 = $560 isn’t bad. 

     

     

    You cannot stack discounts, sales, etc.  One coupon per each item.  Each item can be a single component, or a bundle as sold at Sonos.com.  Ex. You can use a single coupon to get 30% off an entire Ultimate Immersive Set with Arc Ultra. 

      Stanley_4
      • Stanley_4
      • Lead Maestro
      • January 7, 2026

      Edit, I need to type faster!

      Coupons and discounts don't stack so only one per item.

      That per item is VERY important though!

      You buy a $6.50 power cord you can use one discount.

      You buy a single speaker you use one discount.

      You buy a set that has an Arc Ultra, 2 Era-300s, a Sub 4 and ACE headphones - you use one discount!

      The discount is one discount needed for each ITEM in your shopping cart. Not each component of that item.

       

      If something won't connect so you can activate the discount get the information off the data plate/stamp (I take a picture I can zoom) and call into Sonos support. 

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