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Connected to Spotify account, can't play music

  • January 2, 2026
  • 3 replies
  • 59 views
G

I recently moved apartments, and thus had to reset my Sonos Play:1

 

When adding the Spotify service I encountered no problems, I can browse my playlists and search for music in the Sonos app just fine. But whenever I try to play something from Spotify, the app loads for a while (~10 seconds) before giving an error message that connection to Spotify was broken. The same goes for trying to access my Sonos speaker through the Spotify app – I can see the speaker in question, but any connection attemps fails.

 

This only seems to apply to the Spotify Service, as Sonos Radio plays just fine. I now live in a managed apartment, and don’t have admin rights/access to the wireless network.

 

How do I resolve this?

Best answer by Jamie A

Hi ​@Gleothain, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble with playing Spotify on your system.

Spotify dropping connection after starting playback is generally related to interference. Considering you’re on a managed network, it’s also possible that the network is inadvertently (or deliberately) blocking the connection between Spotify and Sonos, though we have no real way of knowing.

If you aren’t the network admin. or have access to the network’s settings, it removes a lot of troubleshooting options that the community or our support team can offer. The only step I can think of that doesn’t involve the router would be to re-authorize Spotify in the Sonos app. This is done by tapping the profile icon in the app → Content Services → Spotify → Account name → Reauthorize Account. You could also try rebooting your speaker to see if Spotify continues to drop out, though we also recommend rebooting the router/network when rebooting your speakers.

​@Pools-3015 suggesting a travel router is what many community users have also recommended and actually is the workaround when in this type of situation.

3 replies

Pools-3015
Forum|alt.badge.img+17
  • Pools-3015
  • Prodigy I
  • January 2, 2026

WIFI managed by an apartment complex is the worst for Sonos. While some features may be available, others are not.

When my sister in law lives in an apartment that provided WIFI to all she had to purchase a travel router to get her Sonos speakers working properly.

The complex eventually allowed tenants to acquire their own internet and all her issues went away 

    G
    • Gleothain
    • Author
    • Contributor I
    • January 3, 2026

    Thanks for the reply, but it doesn't really help me solve my problem. Seeing as I can access the speaker and play from Sonos Radio, it obviously has a network connection, but the interface between Spotify and Sonos doesn't work — are there any workarounds/tricks that can help me with my problem?

    Jamie A
    Forum|alt.badge.img+17
    • Jamie A
    • Sonos Staff
    • Answer
    • January 8, 2026

    Hi ​@Gleothain, welcome to the Sonos Community!

    I’m sorry to hear that you’re having trouble with playing Spotify on your system.

    Spotify dropping connection after starting playback is generally related to interference. Considering you’re on a managed network, it’s also possible that the network is inadvertently (or deliberately) blocking the connection between Spotify and Sonos, though we have no real way of knowing.

    If you aren’t the network admin. or have access to the network’s settings, it removes a lot of troubleshooting options that the community or our support team can offer. The only step I can think of that doesn’t involve the router would be to re-authorize Spotify in the Sonos app. This is done by tapping the profile icon in the app → Content Services → Spotify → Account name → Reauthorize Account. You could also try rebooting your speaker to see if Spotify continues to drop out, though we also recommend rebooting the router/network when rebooting your speakers.

    ​@Pools-3015 suggesting a travel router is what many community users have also recommended and actually is the workaround when in this type of situation.

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