Get help and assistance with your Sonos system

My morning alarm has become increasing unreliable. I have a Sonos One in my bedroom. Recently, I was getting chimes more often than the music I had set up. I tried all the basics before resorting to a total rebuild. I have 14 Sonos speakers - the oldest are a pair of play:3 from 2013. I unplugged everyone. I unplugged my router and range extenders. I factory reset every speaker. Factory reset the router and range extenders. Set up the router and range extenders making sure latest firmware and keeping most default settings. Once I was happy wifi was working, I created a new Sonos account and added every speaker. All good. That was a week ago. Since then my daily wake up alarm has worked once.I have Spotify family plan and we have an unused account which is only used by Sonos for alarms. When I play directly from Spotify App the music plays. When I pick the Spotify service in the Sonos App, it plays. When I create an alarm one minute in the future and test, it works.Sonos One Hardware Ve

Hi everyone, This is a very beginner-oriented question, but I have gathered the following: Airplay 2 only supports stereo output For Dolby Atmos, one needs to use HDMI eARCMy (near future) setup is: XGIMI Horizon Ultra projector Apple TV 4K Sonos Arc Ultra (only sound output so far)My question is: in this configuration (i.e. one single output, the Sonos Arc Ultra), what do I lose if it outputs stereo sound, vs. dolby atmos?  The reason behind my question is because I want to keep wiring clutter down to a minimum - and my plan currently is to connect my apple TV to the projector via HDMI, but to attempt to airplay sound to the Arc Ultra (to avoid having an HDMI cable crossing the entire room). Thanks in advance for the help, and apologies for the naïve question. 

Still hoping for this update. Crazy that it is such an expensive speaker but we haven't been able to use the main driver!! Is there any way to use it yet??? 

Hi, I have two Sonos fives ( latest version) setup as a stereo pair, when attempting to watch the tv with the sound coming from the Sonos speakers, the vocals are really low in comparison to everything that’s happening in the movie…… is this because I need a dedicated center or is it something else that I’m doing wrong

Has anyone used  The Sonos Large Round Flex Bracket (model LRDFBWW1) is specifically designed for the Sonos 8” In-Ceiling Speakers by Sonance (INCL8WW1). This bracket facilitates precise speaker placement during new construction or remodeling, ensuring optimal sound performance. They are said to be  Adaptable ABS Design: Provides durability and flexibility during installation. Snap-On Mesh Metal Wings: Allow secure mounting on joists, accommodating up to 24-inch (610mm) on-center installations. Pre-Installation Aid: Assists in marking speaker locations before drywall installation, ensuring consistent speaker alignment. 

Hello, what does error 1066 mean, please ?I reset all my speakers (system suddenly not found), and this message appears when the update check begins just before the speaker installation process is complete and I have no choice and I have to leave the configuration.PS : I haven't changed any of my network settings. The message of my screen capture in english is : A problem occurred while checking for the update. 

I tried searching for the topic posted, but I couldn’t find any assistance to my specific problem.I have a Onkyo TX-NR6100 and a Sonos Port. The setup was easy on my 20 year old Denon receiver, but sadly that died, and I saw the “Works with Sonos” on the receiver I purchased thinking it would be a simple replacement. But I cannot figure out how to  get my Turntable or local radio stations to play over the ERA 300’s I have.  The local radio station is important because our son has a radio show for a local radio station that doesn’t have any sort of app or live streaming, we would like to stream it so we don’t have to listen to it on a little portable radio, or buy anything else. My current setup from a search is as follows:Port input connected to Zone2 OutputCoax Digital in port connected to Coax Digital In on the ReceiverTurntable connected to CDZone 2 is turned onCoax Digital is set to CDI called Sonos support and they only showed me how to connect the turntable to the port, which I a

Hi I just moved into a new house and it came with a 2009 Speakercraft audio home system. The wires are 16 gauge and i believe it is an mzc 66 system. I bought a Sonos Amp and am trying to connect it to the speakercraft connector which is a 16bit plug covered in plastic.After calling a local professional who analyzed the photos I gave him, I was told that I need a Niles 4 room speaker selector in order to get it working. I was wondering if that is the only alternative and if so how would a 16bit plug connect to it? I’m new to Audio technology so any insight would be great appreciated.

 Some songs come through really loud and others quiet. I believe this has something to do with dynamic range compression & mastering. I think the spotify app allows this as an option if using airplay. I see that Sonos doesn’t have this currently. They have volume limit, but thats not what I’m looking for. Any ideas if this is a future feature or how to request this as one?Note: I’ve seen other topics related to NOT wanting volume normalization and/or respecting meta tags from other sources. But, this question is more about an option to auto apply volume normalization across music and services. This way regardless of how the song is mastered all songs will be roughly at the same volume level. Its exhausting having to change the volume when different songs play on a playlist either from a music service attached to sonos or from a sonos playlist.

Alguien me puede ayudar a decirme donde puedo reparar una sonos five, se me cayó y ya no prende 

Hi, I just got my ace and I like it. But it has a small problem: it cannot remember the volume setting. Each time I turn on it and connect to my iPhone it will go back to 50% volume, not matter the level in the last use. My comfortable volume is 30% so I need to adjust it each time I use it.Do anyone know how to fix it? Thx.

Hello Sonos Community.  This is my first post, and its a question I am hoping someone else has solved already.  My system:Arc Sound BarEra 300 x 2Gen 3 SubApple TV 4KSony Bravia 8 (K-77XR80) I am looking to use the eARC HDMI port on my TV with my Apple TV, however from what I understand I have to use that port for my Sonos sound system as well.  Meaning I have one port, and I need two on the TV. Does any one know of or can recommend an eARC Extender(Does that exists)?  I am hoping there is such a thing so I can plug the Apple TV HDMI cable and the Sonos HDMI cable into the same eARC port on the Sony TV.I am wanting to get the most from the Apple TV as far as sound / video goes and I cannot do that if the Sonos System is using the only eARC port on the TV. Thoughts? Thanks,Daze (Jeff)

My kitchen Sonos One SL which worked for 4 years mostly without issue, has just started losing connection to wifi while the other half of the stereo pair (another Sonos One SL) continues to play. Swapping places, changing rooms, even wired over LAN, the problem continues. At times it breaks the app and the entire room they’re in completely drops from the app. Sonos team on X (Twitter) are gracious, even DM me at all hours, but some of the call center techs are argumentative and give me bad troubleshooting advice about this issue.  BTW I also have a Sonos Ultimate immersive Set (Arc+Sub3+dual Era 300s) that play without issue on the same WiFi. Any suggestions will be greatly appreciated and welcomed. Thank you.

Bonjour, à ce jour j’ai une sonos Five pour recevoir l’input du son de mon vidéo projecteur et ensuite le link avec mes One SL je vais déménager et je ne pourrais pas avoir la place pour ma Five donc je me demande si je prends une era 100 et que je mettes l’input sur celle ci, cela fonctionnerait  je pensais prendre une era 300 pour garder cet impact de son mais elle serait dans une niche donc cela créerait une réverbération beaucoup plus élevée qu’une 100 merci d’avance pour votre réponse !

I’m upgrading my surrounds from Sonos one SL to eras 300. I used to invert my Sonos one SL when they were mounted (following sanus guide). But I’ve been reading that there is no need to invert them.  Should I invert my eras 300 based on my living room photos?  Am I supposed to angle the eras 300 towards the listener(tilt down) or towards the tv (straight)? 

Most posts on the forum are to do with issues and complaints.  I thought I’d write a positive post (for once).  Whilst the app is still not perfect and there’s still missing functionality (often adding a song to the queue or play next results in an error even though it works!), I’m finding it much more stable.For my particular case, even before the new app caused so many issues, I had connectivity issues resulting in delays between stopping/starting music and not finding speakers temporarily.  I’ve noticed over the last few months that these issues have reduced massively.  Speakers are no longer getting “lost”.  Pressing play/pause is generally reactive, as is the volume control.  It feels now I have a system that is usable and I don’t have to play music via spotify connect each time (it means I can now play music from my library!)I’m hoping this stability continues - having had sonos speakers for over a dozen years where they “just worked”, I’d be glad to get back to that time.

Recently bought a house with the in-ceiling speakers (Sonos architectural by sonance) in my living room. I was excited to get my surround sound setup when I was told that it would not work because I have my AMP wired into my master closet. What can I get to have the speakers in the living room work as surround sound. I’m aware I’ll probably need to buy other speakers but I wanted to get this for a Father’s Day gift. 

Renovating and planning to use this room on the top floor as home theatre.The sofa has to be located where it is. There is no moving it!I was going to place two ERA 100s (maybe 300s, but I think 100s better suited for room size here) on stands at both ends of the sofa for surround (wall in front has tv, Arc and sub4). But this poses two challenges:The room isn't big and I would rather leave the sofa attached to the back wall - which means the ERAs on stand would be in line with the sofa, rather than a few inches behind it. I understand this is not optimal. Is it still a better option than not having them at all. As shown on the rendering, on the left of the sofa I have this very low, slanted ceiling which doesn't really give me much room for a stand. There is a console table on that side. Would it be stupid to be one of the 100s low on that console, and the other one on a stand on the right??Where would you put surrounds?Also, the room is small. About 12x10 ft. See floor plan below. Do

HelloI’m a strong advocate of a healthy and stable network. Not just for the sake of enhancing Sonos enjoyment but also fundamentally. That said I thought it might be helpful (for some) to talk about networking. Not as a tutorial; but from an informational point of view. Also, know that the information presented is rudimentary and not intended to cover every aspect of the subject matter.  So, let’s begin…Internet Service Provider (ISP) Router vs Personal RouterIf you are network savvy whenever possible use your own router instead of the one supplied by your ISP. You’ll have greater flexibility and control over settings. As most ISP’s supply a combo Router/Modem box; when using your own router be sure to set the ISP’s provided Router Side of their box to Bridge Mode. This will eliminate a conflict of two Wi-Fi networks in your home.Network TypesTraditional: Consists of a Modem and Router either as separates or as a combined box. Mesh: Consists of a Router and one or more Satellites. Typ

I have Samsung tv and Sonos play bar. And play 1 speakers. They used to work perfectly as surrounds but no longer work. I just get garbled noise from the surrounds and in the app once the tv room shows 

Hello everyone,Could someone tell me how to get rid of the error code 1066 problem during configuration Sonos One SL?There is no official support in my country (Poland)

I have the original Sonos Soundbar and a pair of original Play: 1’s and i’m happy with the set up. I also have an original Play: 3. I am considering upgrading to the Sonos Arc Ultra, a Sub and new Era 100’s as I’m purchasing a new Samsung Frame TV in the main living area but I wanted to understand whether a Sonos upgrade is worth it from a sound quality perspective. Any advice appreciated. I was looking at just the Sonos Arc Ultra but i understand the original Play: 1’s might not be compatible with the Arc Ultra. Not sure if thats entirely accurate. Thanks

Has anyone been succesful in disabling the WiFi on their speakers?Most of the speakers in my system I can connect with ethernet (With the exception of a few that need to go over wireless). I want to disable the WiFi on each of the speakers that are wired. This is to prevent a SonosNet to be created, which would then force the speakers that need to be wireless to connect to this network, which I do not want as it does not work well, and I have plenty of WiFi coverage around the house using a few AP’s. A few years ago, I’m sure this worked, but it no longer seems to.After plugging the the ethernet, I go in the connection settings and I select the disable WiFi option. On my Ubiquiti wireless controller, I can see that the WiFi Sonos speakers join my wireless, but after a few minutes they disconnect. When I go check the speaker where I just disabled the WiFi, it seems to toggle itself back on (Which then creates a Sonos WiFi that any other speaker connect to).I’ve tried disabling WiFi on m

Hi. My Sonos system doesn’t automatically turn on when I switch the TV on. The only way I can get it to turn on is to reboot my TV ( Sony Bravia). Any suggestions as to how I can rectify this please. 

Sonos Arc Ultra CalefacciónAcabo de comprar el Sonos Arc Ultra, pero llama la atención que se calienta mucho en la parte de atrás. ¿Hace demasiado calor para quedarse quieto? ¿Es esto normal? ¿Alguien con uno puede ayudarme a ver si le está pasando lo mismo, o debo pedir una garantía/devolución?No me parece muy saludable que mantenga tanto calor todo el tiempo. Continuaré investigando y verificando directamente con la marca para ver qué tienen que decir. Ahora no estoy seguro de si es mejor montarlo en la pared y que el soporte sirva como disipador de calor de alguna manera, o dejarlo en los muebles y el poco o ningún flujo de aire ayudará. Moderator Note: Google Translate- Sonos Arc Ultra HeatingI just purchased the Sonos Arc Ultra, but it's striking that it gets very hot on the back. Is it too hot to sit still? Is this normal? Can someone with one help me see if the same thing is happening, or should I ask for a warranty/return?It doesn't seem very healthy to me that it stays so hot