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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27782 Topics
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Lewis8891Contributor I
posted in Controllers and Music services
sonos app in general

Does anyone know if Sonos is purposely asking their app complete and utter garbage? My assumption is that it’s to push people into buying newer speakers that have airplay (or whichever system android is using). It’s not even usable in it currently state. 

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R
1 month ago
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grsoccerContributor I
asked in Speakers
old school- hardwire of sonos one's to an onkyo stereo receiver

Good Morning, I want to go old school and hook up my sono’s one speakers to an onkyo stereo receivier. 1) can this be done and what would my hook up look like?i also want to hook up my turntable to the stereo receiver so the ol LP’s can play away…….thoughts?Thanks in advance for your help. 

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buzz
1 month ago
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Jan leunissenContributor I
posted in Controllers and Music services
map delen

Muziek map delen  Moderator edit:Google Translate-Share music folder

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J
1 month ago
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CharlesD17Contributor I
asked in Speakers
Unknown Content message

When I try to play my local npr station (WUNC) it doesn’t play and an “Unknown Content” message appears by the logo. It is one of my favorites but I have already tried removing it and looking it up again. I get it through tunein. It played fine yesterday and I can play it on my phone through the station’s app so it is not a problem with their streaming. Also tried turning it on from my wife’s phone but that did not work either. Does anyone know what the message means and how to fix it?Thanks!

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controlav
1 month ago
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steentjeContributor I
asked in Controllers and Music services
Why does Sonos create an iTunes folder and an .xml file?

Why does sonos create an iTunes folder and an iTunes Music Library.xml file when I update the music library? For some reason it decides to create this folder and file even when I don’t have a path for my music folder set up. I also wonder where it gets the data to put in the xml file? It’s not my latest music library because newly imported cd’s aren’t in it, but it does create an xml file referencing to part of my library.My music is stored on an USB drive connected to my iMac and Music/iTunes works fine. Sonos however does not. Even when I export my music library to xml and copy that file to the iTunes folder, Sonos doesn’t seem to use this new file because when I open the xml file the references to my latest imported CD’s are in there but they don’t show up in de Sonos library.

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Corry P
1 month ago
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CheekyCharmerContributor I
posted in Controllers and Music services
Keyboard mapping on iphone

When i login on an iphone the keyboard mapping is wrong and you have to switch constantly to enter an email address.Why don’t you use the correct email/keyboard mapping???

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1 month ago
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AbdoulamzahTrending Lyricist I
posted in Speakers
one sl is not registered after a lot of attempts!

Hi everyone,  my one sl stops suddenly and refuses to work, the message is "not registered! 

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A
1 month ago
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SsimonnesContributor I
asked in Controllers and Music services
sonos app not saving

The sonos app is not saving my settings when I change bass, EQ etc etc, if I sett bass to +2 it goes back to 0 after i close the app and opens it again. Same with eq settings.. Why is that? Iphone 14 pro max, Sonos Arc

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J
1 month ago
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AudsystContributor I
posted in Components and Architectural
connecting Apple airport, sonos and Denon

Hi everyone,I am a beginner in this field. We got this second hand system in my house. We have Sonos speakers installed in the walls and ceiling. We have an entertainment stand with Apple AirPort Extreme, a switch, a Sonos connect, a Denon AVR-X2600H and a subwoofer. There is another Sonos connect in the pantry room connected to other wall Sonos speaker. I don’t see green light on sono connects and cannot hear sound from speakers. Appreciate any help and assistance.   

15119
Corry P
1 month ago
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GigawattsContributor I
asked in Controllers and Music services
Still Unable To See Music, Albums, Genre etc After Update

I still do not have access to my music after the updateAs recommended I have reloaded my NAS library but still am not getting access to my music.Mostly I don't see my music library.Occasionally it appears but on selecting music or albums or artist etc I get the message oops something went wrong.Has anybody got a solution to this problem.Thanks

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G
1 month ago
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VioletMooregardContributor I
asked in Controllers and Music services
Can I transfer a Sonos Playlist of Spotify tracks to a Sonos Playlist of Apple Music tracks?

Hi,I have a fairly long Sonos Playlist that contains tracks linked to Spotify.  I stopped subscribing to Spotify a few months ago and started using Apple Music as the sound quality seems better for no extra cost.  (Spotify HD has never arrived!)Whilst I’ve been able to use the FreeYourMusic app to move my Playlists held directly within Spotify to Apple Music, I don’t know how to / whether I can “re-hook” the Spotify tracks in the Sonos Playlist to the equivalent tracks in Apple Music.I guess the long-winded way is just to build the Playlist directly in Apple Music from scratch, but if there’s a quicker way I’d be grateful to hear from anyone who has done this.ps: I’m happy to re-subscribe to Spotify for a month if this is required.Many thanks, everyone.

12610
Airgetlam
1 month ago
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lwhgarrettContributor I
asked in Controllers and Music services
Why has the Sonos iphone app stopped working again recently? How do I fix it?

My wife is running the most recent version of the Sonos app (80.09.08) on an iPhone 13 mini running iOS 17.6.1. My wife’s app will show our music services, songs, etc., but it cannot play any of them.I am running the same version of the app on the same version of iPhone, and I can play music, etc. When I do so, the playing music does not show up on my wife’s app, and my wife’s app cannot be used to control the music.All of our speakers shows up on my wife’s app, but the slider for the volume for one speaker does not show up like the others.I’ve deleted and reinstalled the app on my wife’s phone.What can I do?  

1124
Airgetlam
1 month ago
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MfireContributor I
posted in Controllers and Music services
App “Recently Played” banner logs out daily

Is there any chance Sonos can add to the many app repairs a fix for the “Recently Played” banner play list.The app logs me out and I have to log back in with my username and password every morning. Can you please fix this issue.  Thanks.

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1 month ago
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chrisoxoxoxContributor I
asked in Home theater
Era100 not visible to sonos Beam 2

I have spent hundreds of pounds on the system from Sonos. I have two Era 100 speakers which constantly disappear from my network and app, and do not connect to the Sonos Beam 2nd gen. I have tried everything at least three times, and the Beam still does not see the Era 100s (stereo) on the app and in my system. I don’t really understand how the Sonos people can sell faulty products with a non-working app and pretend that they are high-end products. This is rubbish! I think I am going to ask for a full refund! They have also changed the streaming quality  in my opinion on the older speakers to make you upgrade, as they do not sound as good as they used to! do you guys expirience the same????Class action, anyone?

361
Pools-3015
1 month ago
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john at poultonEnthusiast I
asked in Portable speakers
Set up new Roam 2

I have a multi speaker system mostly bought new (3 x S5 Gen 1, 2 x Play 1 Gen 1 and a Beam Gen 1 with 2 more Gen 1 Play 1s linked to the Beam), all operating on S1. My daughter has very kindly recently given me a new Roam 2 for my birthday which I’ve only discovered after opening it is not compatible to S1 and can only operate on S2 or the new Sonos App. I understand that I could upgrade most of my S1 speakers apart from the S5s,  but the S1 system works perfectly for what I bought it for, playing my own music library,  so in view of the many negative issues the new App appears to be experiencing I’d prefer to set up a separate system for the Roam 2 on S2, for the time being at least. I’ve done some reading on here but find it all a bit confusing. Would someone be able to provide a step by step guide to creating a new system for the Roam 2 that doesn’t make my existing S1 system vulnerable to losing music library, playlists etc.My current iPhone 12 only has the S1 app and I’ve become a

10618
J
1 month ago
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Louspot24Contributor I
posted in Controllers and Music services
connecting

Somehow it’s not using my playlist its connection to someone else in my house. Everyone turned off blue tooth still same 

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AjTrek1
1 month ago
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ScreamingTree78Contributor I
asked in Controllers and Music services
NAS

I have a large library of music stored on a NAS connected to my home network and accessed via my Windows 11 laptop. My question is, can I access the library stored on my NAS in the Sonos app? 

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MoPac
1 month ago
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Bigboss 555Contributor I
posted in Home theater
Turntable add to Home system

Hi, my current setup for Home System 1 arc 1sub and 2 Era300. I want to add turntable to my current system what is the best option? Add a port, Amp or use my current system.My Era had been disabled for line in. What the best recommendation for pro-ject turntable.

626
buzz
1 month ago
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buckn72Contributor I
asked in Speakers
Play:3 will not reset- flashing white/orange

I moved and have a new Network, I have two Play 3’s.  I managed to do a factory reset on one of them and get it connected to my new network.  The second one, I have tried to do a factory reset on to get it connected, but it stays at the Orange/While flashing no matter how long I have waited… I see it in my network when I go to add it goes all the way to the audio test, but then because its not flashing green, it won’t connect to it.  I’m on Starlink wifi, so I don’t have a network cable that I can plug into… How do I do a reset or force the Play3 flash the green so that I can link it? 

1322
Pools-3015
1 month ago
MadMonk1
MadMonk1Contributor I
asked in Controllers and Music services
S2 app on iOS crashes every time i try to open it.

The app crashes while still on the splash screen every time. iOS 18.0.1, iphone 14 Pro Max. This has been happening through the last four app updates; it's totally useless.Should I delete the app and reinstall? I haven't found any posts on this exact situation; every other poster seems to have some functionality. I have none.Thanks

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MadMonk1
1 month ago
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MicheleM24Contributor II
asked in Home theater
Sub Gen 3 placement

Dear Sonos team,i placed the Sub Gen 3 in the corner between the wall and the TV cabinet. The distance between the TV stand and the wall is 43.5 cm. In practice, the Sub is positioned in the center of that distance. Is the position correct? Or is it better to always keep it in that space but a little more towards the outside? So that the two acoustic ports of the sub have a little more "breath".However i am very happy with how the sub works, the bass is spectacular.Good job

1064
M
1 month ago
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Peter_119Contributor II
asked in Components and Architectural
Sonos App is asking for AirPlay password when connecting to Amp

I have a Sonos Amp and the Sonos App. When I try to use the IOS Home app to connect to the amp or direct AirPlay from the iPhone, it asks for the AirPlay password (see screenshot). I’m not sure where to set this and whether it’s functionally correct.  

664
P
1 month ago
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wdunsfordContributor I
posted in Controllers and Music services
ABC Lounge Radio

Does anyone know how to access ABC Lounge Radio (from Paris) on Sonos in the UK? I used to be able to access it via MyTunerRadio but that stopped when the new Sonos app was introduced. Thanks

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W
1 month ago
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Caroline P.Contributor I
asked in Controllers and Music services
Fehlermeldung "Es ist ein Fehler aufgetreten"

Es wird keine Musik abgespielt. Beim Startversuch erscheint eine Fehlermeldung "Es ist ein Fehler aufgetreten". WLAN ist da, alle Lautsprecher werden in der App angezeigt, aber alle Arten von Musik werden nicht gestartet. Sonos - App läuft auf Samsung Handy. Neustarten etc brachte nichts.  Moderator Edit - Translation by Google:No music is played. When attempting to start, an error message "An error has occurred" appears. WiFi is there, all speakers show up in the app, but all types of music don't start. Sonos app runs on Samsung cell phone. Restarting etc didn't help.

292
Schlumpf
1 month ago
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Viktor_UAContributor I
asked in Home theater
Playbase

Hallo, I have a problem, my speaker Sonos playbase makes a short repetitive beeping sound. I can't find on the internet what this means.The speaker is also not found by the app. Holding the connection button did not give any results.Hope somebody familiar with this problem and can help  

1297
V
1 month ago
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