Get help and assistance with your Sonos system

Hi,i have just taken delivery on ARC Ultra and two Era 300 and I’m trying to figure out where best to place these two speakers. See below pictures of my room layout,  it’s quite narrow so I’m not overly keen to move the sofa forward.i was thinking of using wall mounts and placing them in the circles showing below,  but any suggestions would be greatly appreciated.Also, is it best to get a wall mount for the ARC ?  

I have a pair of play1’s and a play bar. My system sounds beautiful, put im thinking of adding a sub.  My question is.  Do you think I would benefit from from it. 

Hello everyone, I am pretty sure I am not the only one who is disappointed with the app that controls our beloved speakers. Personally I am super pleased with the quality of the sound, the design and the materials that were used to build the box. BUT not so much with the App. So instead of complaining, I would like to open a topic that would maybe help the Sonos App developers to find the right path. I would like to list the things that I think (from my experience) needs improvement.On iPhone App:Volume control! I have to touch 5 times at least to hit the right spot to move the scroller! And when I do the volume jumps instead of smoothly scrolls. Also the lower end of the slide is more sensitive and controls more volume than the upper end. I need a more sensitive lower end control!The vertically sliding tabs. Way too complex. I am an GUI and UI and UX designer and I personally find it difficult to manage the tabs … when they are working. I constantly adjust the EQ based on the Genre I

Hi everyone,Is anyone else struggling with the new app…I’ve just upgraded my internet to 450mbs and still it takes my app at least 10 mins to start playing anything!!????Also my Era100 surrounds and sub keep dropping out then on again randomly…any advice would be appreciated!!Ive had SONOS for about 7 years now and I’m really considering taking it out of the house as it’s so frustrating at the moment!!🫣😡😡

I had a Beam Gen 2+ 2x Era 300+ Sub Gen 2 all paired and working fine. this week I bought a new Arc Ultra to replace the Beam. I managed to set up the Arc Ultra and Connect Era 300s and the Sub on the App. however, the Eras and Sub are not working - no sound when I play TV. Sound is only coming from the Arc. 

Has anyone found, created or known a way to play the YouTube music video in the Sonos app to be able to enjoy the video in The computer application while enjoying the music with the Sonos system?

Hi there Just got 2 ERA 300 to play my surrounds with the Arc But got a problem when trying to sync pair the Sub Gen 2: it seems i can only pair the sub or the era 300 but not both. The sub is detected but when i try to add to either the arc or the room system, it saying added after a waiting time (2 or 3min), it doesnt show connected or paired (not assigned)Even doing factory reset with Era or Sub, same issue.People told me it might be the sonos app 2 that having hard time with android phone or it could be something else. Need help Thanks

I note the latest Android / IOS App  includes Playlist editing with the caveat:- 80.18.23 (Android)80.18.25 (iOS)Release date: 31/03/2025In this update:Ability to create and edit Sonos playlists Gradual rollout: This feature will be available to all users over time  Having installed this I don’t see any playlist editing features so my question is: What is the timeline for making this feature available to all?   and will it require another update to activate it ? 

Applied latest Sonos app version today on my iPad Pro with current iOS.  I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.”  I have to choose Amazon Music, playlists, and choose the playlist every time for it to work.  This has been going on for months.  Same problem happens when I login to the Sonos web version.  Is there a fix for this?

Je suis déménager et chalet de réseau mais mon application ne fonctionne plus

I don’t understand how products at this price range have the most maze like user experience, the era 300 is advertised as a dolby atmos speaker yet it will only play as such if connected as a pair with a beam or and arc, what’s the f point of buying it then?, even if one would argue about how they should be connected through the beam to perform atmos audio, its pairing as surround was next to imposible, so much i just returned the whole thing. I was trying to buy a product not to engage in a 4 year degree of IT. Support is more than complex to have someone to talk to, i really can’t understand how something as expensive as this has a horrible, atrocious user experience  whoever was in charge of the app should be burning in hell, in this and all universes The best part of my sonos experience was returning the products (due to amazon customer service) 

Can I use a sub 4 WiFi with a port?

Since I had issues with my Move 2 and getting “access denied” when trying to play to my Move2 from music on my external hard drive attached to my router, I decided to get a state of the art router - Netgear RAXE500 and rebuild the network. Setup went well, all Sonos devices connected without any real issues. Loaded music on the external hard drive connected to the router, created the shared folder all seamlessly. Here is where the app fails. I can create a “favorite” from a specific folder on my shared drive, the app names it from that folder and I cannot change the name, I can’t add to that favorite from a different folder. To bypass that I figured I will create a playlist with all my folders and just make a “favorite” from that. Wrong… the app doesn’t let me create a playlist. My workaround was using my computer. Not only on the computer could I rename a favorite if I wanted, I was able to build my playlist, name the playlist and then send it as a favorite from there. Could NOT do th

Just noticed another bug in the playlist function , iPad version 80.21.6  OS version 85.0-64200.if you create a new playlist it will not appear in the favourites / playlist view (hence it’s unusable) until you close the app and restart it. 

My app is FINALLY working correctly & now it's forcing me to update. I can no longer avoid it. It goes straight to ‘Sonos system needs a software update’ I used to be able to close it & reopen & I could still use the app as I normally did.  Every time I update it gets worse & it’s been fine now for 2 mos. Anyone know any tricks to avoid the update & still have a useable app? HELP!!!

Has been for 3 days, won't load. Mobile app ok, sonos 2 PC app ok. although I have to reset it almost daily for some reason. 

My Era 100 has for the last few weeks randomly decided to just play an alarm tone rather than the playlist it’s configured to play? Maybe one day out of last 7 it plays the playlist. I’ve tried turning the setting on and off but still no joy. It’s up to date software wise. Any suggestions? So disappointed how flaky Sonos has become vs my original experience with them years ago

Arc / mini sub / L&R Era100’sOnly the RH ERA100 signal was breaking up and stopping every 20 seconds or so for 1 or 2 seconds at a time off/on/off etc.WIFI signal? Nope. switched channels. Switched access points. Strong signal.Too close to a wifi enabled coffee machine? Moved - Nope.Answer? Mixed wired / wifi across systemArc was ethernet, sub was ethernet.Switched all to WIFI - FIXED.🤷‍♂️ 

My Windows 11 and Android device both show the same issue; “Can’t Browse Music”.  Everything else works fine.  My wife has an Iphone and she has no issues using the system.  Once she selects music my devices can then control the Sonos app as far as playing or adjusting the volume; just can’t pick any music from the Amazon Unlimited library. I have un-installed the Sonos app and re-installed it several times. I have removed the Amazon Music service from Sonos and added it back… several times.  I have reset the Sonos App and then removed and added back the Amazon Service.   Not sure what else to do at this point.

I originally set up my system (several Play 1, a Connect, One, and two Bookshelf) in a wireless setup with the Ethernet cable into the One. It has all been working well, but now, moving to no Ethernet access, I need to switch the system to wireless. It seems this is not possible without a factory reset of all speakers to enable wireless connection. This will obviously remove all my settings, including services and playlists, which would suck.I tried just resetting the One and giving it wireless access, but once I did this it was of course no longer part of my system. Plugging another speaker into Ethernet I can add the One back, but now I am where I started. There seems to be no way to just connect the whole thing to my WiFi without factory resetting the speakers.

Hello to All!I bought a sonos roam 2 on this week and have a lot of pleasure with its sound. But my main aim is common sound device for all purposes. Using sonos as speakers for iPhone was really cool. It’ll be very convenient to use sonos just as PC speakers. And via WiFi. How I can do it? 

Should I hard wire out use wireless for my speakers

I just subscribed to Amazon Music Unlimited.  In the Windows Sonos app I already had the Amazon Music service configured.  When I access Amazon Music, I only see music that I purchased from Amazon, none of the 50 million songs in the Unlimited version.I tried resubscribing to the account and still can’t see all of the music offered by Amazon Music Unlimited.Is it even possible to see all of the Unlimited content in Sonos?

Hello team,I appreciate the recent great improvements in the app thanks! Something more?Another improvement to make easier us would be the possibility to sort /ranke the order of the systems in the system panel. Today, the first one shown is the one I use less often…thanks again

I set up four Move2’s at my condo’s pool and want to be able to set a specific time (e.g. 9pm) for the speakers to turn off.  I know I can set the timer up to 2 hours, but I want the ability to auto shut off at 9pm.  I cannot find this functionality on the app, seems like a simple tweak fo the app.