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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28902 Topics
GaryM6929
GaryM6929Contributor I
asked in Home theater
Bravia 8 connectivity to Arc Ultra

Hi,  I am looking to upgrade my TV to match up with my Arc Ultra and I wanted to make sure there are no issues connecting these two together. 2024 Sony Bravia 8 and the Arc Ultra. plan is to use the E-Arc connection as I have done before so I really don’t expect an issue, but thought I’d ask before I spend the money on the TV

1376
Stanley_4
1 month ago
M
MikeythepikeyContributor I
posted in Home theater
metallic distorted screech squeek from sonos arc ultra

I recently noticed whilst watching certain programmes that my arc ultra makes a strange metallic squeak type sound from what I believe to be the side speakers only playing certain frequencies. I watched buy now the shopping conspiracy on Netflix on my Bose soundbar in the bedroom and it sounded fine then I decided to watch it with my partner downstairs through the arc ultra and some of the background music had a strange high pitched metallic sound emanating from the side speakers. I have also noticed it on other programmes with background music or sound effects but just thought I was being paranoid. It almost sounds like some high frequency distortion. I have tried truplay enabled and without and it’s still there, connected to a Sony a80j using EARC and good quality hdmi cables. Has any one else noticed this or do I have an issue with my unit?

472
Stanley_4
1 month ago
N
NDMathersContributor I
asked in Home theater
Connect CD player to Sonos Ray

I have a Sonos Ray connected to my tv and attached to the tv on a mount to hide all wires. I’d like to get a cd player to connect to the ray so I can enjoy the sound via the Sonos Ray. What are my options that don’t include purchasing a Sonos dock which is out of my price range? Is there any way to connect to my Sonos Ray via Bluetooth and avoid messy wires up to it? or use a blue ray player that plays CD’s and somehow mount that to the TV as well to avoid messy wires coming down from the TV to a player?

704
Stanley_4
1 month ago
G
Guevara_ax
asked in Advanced setups
USAR SONOS PLAY 3 CON WIFI

Hola estoy tratando de usar sonos play 3 sin cable de internet , se puede ? Además saber si puedo usarla en la TV sin barra de sonido Moderator Edit - Translation by Google:Hello, I am trying to use Sonos Play 3 without internet cable, is it possible? Also, know if I can use it on the TV without a sound bar?

214
Airgetlam
1 month ago
C
CWachContributor I
asked in Components and Architectural
Connect Amp S1 Connectivity

I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working.  I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time.  I have used the “Search for Product” feature and it cannot find the other Connect Amp.  I have reset my SONOS S1 App and still no luck.  If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one.  In other words they both work separately on my wireless network but, not together.  Need help in solving this issue.

784
C
1 month ago
soundheals
soundhealsContributor I
asked in Home theater
Arc Ultra and Playing Spatial Audio/Dolby Atmos Music

Since the new Arc Ultra has Bluetooth, would I be able to play spatial audio tracks from my iPad directly to it instead of using Apple Music? I would like to play my own produced tracks, not Apple Music songs and there wasn’t a way to do it with the original Arc.

1482
soundheals
1 month ago
E
EdburgContributor I
asked in Speakers
One SL speakers

Will One SL speakers be damaged if played at 20 degrees to F?

211
G
1 month ago
A
aaaesContributor I
asked in Home theater
How do you add existing built-in speakers to Arc soundbar

I recently purchased an Arc soundbar & Sub(Gen3) and wanted to connect my existing speakers to the Arc. Suggestions greatly appreciated. 

6204
jgatie
1 month ago
R
Ross123Contributor I
asked in Home theater
Fancy HDMI Cable Any Better?

I recently purchased a Sonos Arc, which came with an HDMI cable. I have a Rockefish $30 HDMI cable, “ultra high speed”, and “Dynamic HDR”.  I assume that the cable included with the Arc is already optimized, and I can return the Rocketfish cable.  But thought I’d check in with the community first; any benefit to using the fancy-pants cable over what Sonos included in the box? 

421
G
1 month ago
P
P3coetzeeContributor I
asked in Portable speakers
Stereo pairing

Is it possible to stereo pair a sonos roam SL to Sonos roam or Sonos roam 2?

251
G
1 month ago
B
bjw10Enthusiast I
asked in Controllers and Music services
Latest version of S1 Controller

Hi,Does anyone know the latest version of the Mac/OS S1 Controller.  I am currently running 11.14 Build 572150280 and am being encouraged to update to a download version called Sonos_57.22-59130.dmg.I can find no release notes nor any info on this update on the Sonos website or the App Store.  I have been running S1 for some time, having managed to downgrade from S2 a while back.  The system has been running fine since that time and has never been updated, but is is recently prone to dropouts of several seconds duration every 15 minutes or so.  Reset of my entire Sonos setup and Wifi mesh system has not improved the situation.Grateful for any info on the latest S1 update.  Wild horses couldn’t drag me back to S2!Thanks in advance.

1723
U
1 month ago
R
Rex BlockAvid Contributor III
asked in Controllers and Music services
Imported Playlists - Some load ok; others say "Unable to browse music"

I create playlists separately and dump them all in a folder that is indexed by the Sonos music indexer. These are simple .m3u files in their own directory with a full pathname. Some of the playlists load and play fine. For others, the player spins a bit before it gives up with “Unable to browse music.” It is therefore not a problem with how the playlists are formatted. I know for a fact that songs in the “unable to browse” playlists are in fact correctly indexed in Sonos; I can play them if I navigate to the relevant folder, and can find them by artist. It is therefore not a problem with access to the files. So why are some playlists ok and others not?Environment: Desktop - macOS Monterey; App - Sonos Controller vers. 16.4.2 (up to date, as per check for updates); build 81158074.NB - There is a thread that addresses “Unable to browse music” but it’s several months old and it seems to be resolved.   

9010
R
1 month ago
O
orzelContributor I
asked in Controllers and Music services
Music library compilation issues and Alphabetical indexing

I keep getting conflicting messages and stories with the following issue. On my music share some albums (they are compilation or what the system defines as that) show up in strange ways :For example:Album x with tracks 1-10 will show up 10 times with one track in each album.  Or it will show up 10 times with more than one track in random order. Or it will show up blankAnother thing that is not mentioned by Sonos is whether they will put back alphabetical indexation. With 2000 albums, it’s virtually impossible to browse otherwise.Non of these issues are mentioned on any of the information that Sonos give out about updates, present and forthcoming. Sonos support up top tier 2 sometimes say it is an issue sometimes not. So I would like to know if this is being looked into and something might be done. I use the system to play my music and with these problems it is virtually unusable.

1067
O
1 month ago
1
133133Enthusiast I
asked in Controllers and Music services
S1 music library only playing through some zones

I was renting a couple of years  between houses with most of my kit in store but I kept out 2x Play1 and 1x Play3. Been in the new place since April and getting the rest of my S1 system to setup - 2x ZP100, 2x ZP80, 1x Connect Amp.It seems only the Play1s & 3 can access my music library on Synology 416slim NAS. The others will play if I link them with one of the Plays. Tried deleting and adding the library again.I was aware of various threads on the Synology re SMB and had downgraded to SMB1 in the past but not working again. Saw this thread about making firmware edits on Synology  and really don’t want to go there - really ought not to need to go there - and I see some people saying it has reverted or no longer works! Sure I could probably plough through and see if it works but it kind of defeats the purpose of a supposed CONSUMER system.I only really need 4z zones - do I ditch this **** and go buy some Wiim or similar or am I just gonna encounter different problems?

735
Corry P
1 month ago
M
mcl80Contributor I
asked in Controllers and Music services
[bug] Pocket Casts: can't add episode from "Podcasts" but working from "New Releases" from

Hi,My system is updated to the latest available version.I'm using the latest Android app 80.12.04-release+20241114.cfc873c. My system language is set to French.I'm using Pocket Casts as a service to listen to podcast episodes.I can add episodes to the list from the “New Releases” section, but it fails from the “Podcasts” one.It's working using the app on Windows. Screenshots:My list of podcasts in the Podcasts section:Selecting a podcast:(You can see there is a problem too with the date of every episode on this screen. It's the same with my other podcasts' list of episodes. “1 janv. 10000000000” is “January 1st, 10000000000” = 10000000000-01-01.)The context menu for the latest episode (first in the list), via a long press:Adding to the end of the current playlist:It fails:(Translation of the message in the grey background: “Impossible to add to list”) The same process for the “New Releases” section:(The message is now “Added to the list”). It's not a problem of messages, it really succ

843
Corry P
1 month ago
M
madden69Contributor I
asked in Speakers
playbar bass blowing

my playbar is “blowing” with bass. I’ve opened the case and all 4 of the outer speakers are not sealed around the top. (between 11 amd 1 on a clock face) what can i do to rectify?

333
buzz
1 month ago
B
Ben in TaiwanContributor I
asked in Speakers
sub wont flash green

My sub needed to be reset after moving.  The factory reset is not working. It flashes orange but never turns green.  How can I add it to my system ? 

1657
Corry P
1 month ago
Q
q50redsportContributor II
posted in Home theater
Placement of 2nd sub?

Would adding a 2nd sub to the front of the room right under the TV make any sense? I already have a sub right behind the couch. The reason why it’s not in the back corners is because I wanted to keep the base down for my neighbors. It can’t be in the corners up front because there is no wall. It’s a weird room.  

13010
sigh
1 month ago
W
Wayne356Contributor I
asked in Controllers and Music services
Update November 2024

Trying to update and I get a message saying “There was a problem checking for updates” I’ve turned all units and the wifi router off and on again. Same error message.  I see all Sonos units on the app (I’m using an iPhone). The next step appears to be “close and reopen the Sonos app”. On the iPhone I can “remove app” then “delete app” which gives me the message “deleting the app will also delete its data”. Should I do this? Will I lose all the products currently set up...and anything else?? Any advice about this update failure gratefully received!

2486
W
1 month ago
G
Golfer72Contributor II
posted in Home theater
Appreciate Play 1 is not SUPPORTED with Arc Ultra but do they actaully not Work?

I understand that the Play 1 is not supported with the Arc Ultra, however some have said they do work. Has anyone found that they actually do NOT work? Sounds like Sonos want to remove the support stream. I appreciate there could be a future issue with upgrades etc but my question is has anyone found they were unable to bond the Play 1s with the Arc Uktra?

2368
P
1 month ago
M
MatheouxContributor II
posted in Home theater
Sonos 9.2.4 home theater setup acoustic treatment.

Hi,I’m building a home theater setup. I have a 9.2.4 setup in the room (arc ultra + 2 gen4 subs + 2 era300 ). I want to do some acoustic treatment to improve sound since the room walls are empty and have too much reverberation. I’m looking into getting some acoustic panels maybe also some diffusers. I’m trying to figure out how much can I treat without affecting sound channels directionality.I think I can put sound absorbing panels in the whole back wall behind the era 300 since sound doesn’t need to bounce back having back speakers. Also the front wall behind the Arc doesn’t need to reflect sound. Does anyone have experience or can share some advice?Cheers.

15412
Stanley_4
1 month ago
K
kvitalContributor I
asked in Components and Architectural
problem sonos connect amp

Hello. Problem with playing the Sonos connect amp. When you turn on playback, there is an instant sound and then disappears. As if the sound mute mode is turned on.I can send you a video of the problem.

855
106rallye
1 month ago
J
Jeffren1Contributor I
asked in Controllers and Music services
System is not recognized by network now

I can no longer go into system settings🤷🏽‍♂️. Can’t adjust volume, EQ, etc. network is up to date?not sure why this is happening. 

335
J
1 month ago
M
M1kelContributor I
posted in Controllers and Music services
sonos app

When I select my music and artists, it won't display them all. Only goes up to start of "S".Mike

465
A
1 month ago
D
Danny5190Contributor I
asked in Speakers
2 Sonos line-in adapters?

I have 2 era 300s. Do I need 2 sonos inline adapters to connect them to a turn table?Thank you

592
D
1 month ago
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