Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28912 Topics
M
madden69Contributor I
asked in Speakers
playbar bass blowing

my playbar is “blowing” with bass. I’ve opened the case and all 4 of the outer speakers are not sealed around the top. (between 11 amd 1 on a clock face) what can i do to rectify?

333
buzz
1 month ago
B
Ben in TaiwanContributor I
asked in Speakers
sub wont flash green

My sub needed to be reset after moving.  The factory reset is not working. It flashes orange but never turns green.  How can I add it to my system ? 

1657
Corry P
1 month ago
Q
q50redsportContributor II
posted in Home theater
Placement of 2nd sub?

Would adding a 2nd sub to the front of the room right under the TV make any sense? I already have a sub right behind the couch. The reason why it’s not in the back corners is because I wanted to keep the base down for my neighbors. It can’t be in the corners up front because there is no wall. It’s a weird room.  

13010
sigh
1 month ago
W
Wayne356Contributor I
asked in Controllers and Music services
Update November 2024

Trying to update and I get a message saying “There was a problem checking for updates” I’ve turned all units and the wifi router off and on again. Same error message.  I see all Sonos units on the app (I’m using an iPhone). The next step appears to be “close and reopen the Sonos app”. On the iPhone I can “remove app” then “delete app” which gives me the message “deleting the app will also delete its data”. Should I do this? Will I lose all the products currently set up...and anything else?? Any advice about this update failure gratefully received!

2486
W
1 month ago
G
Golfer72Contributor II
posted in Home theater
Appreciate Play 1 is not SUPPORTED with Arc Ultra but do they actaully not Work?

I understand that the Play 1 is not supported with the Arc Ultra, however some have said they do work. Has anyone found that they actually do NOT work? Sounds like Sonos want to remove the support stream. I appreciate there could be a future issue with upgrades etc but my question is has anyone found they were unable to bond the Play 1s with the Arc Uktra?

2368
P
1 month ago
M
MatheouxContributor II
posted in Home theater
Sonos 9.2.4 home theater setup acoustic treatment.

Hi,I’m building a home theater setup. I have a 9.2.4 setup in the room (arc ultra + 2 gen4 subs + 2 era300 ). I want to do some acoustic treatment to improve sound since the room walls are empty and have too much reverberation. I’m looking into getting some acoustic panels maybe also some diffusers. I’m trying to figure out how much can I treat without affecting sound channels directionality.I think I can put sound absorbing panels in the whole back wall behind the era 300 since sound doesn’t need to bounce back having back speakers. Also the front wall behind the Arc doesn’t need to reflect sound. Does anyone have experience or can share some advice?Cheers.

15412
Stanley_4
1 month ago
K
kvitalContributor I
asked in Components and Architectural
problem sonos connect amp

Hello. Problem with playing the Sonos connect amp. When you turn on playback, there is an instant sound and then disappears. As if the sound mute mode is turned on.I can send you a video of the problem.

855
106rallye
1 month ago
J
Jeffren1Contributor I
asked in Controllers and Music services
System is not recognized by network now

I can no longer go into system settings🤷🏽‍♂️. Can’t adjust volume, EQ, etc. network is up to date?not sure why this is happening. 

335
J
1 month ago
M
M1kelContributor I
posted in Controllers and Music services
sonos app

When I select my music and artists, it won't display them all. Only goes up to start of "S".Mike

465
A
1 month ago
D
Danny5190Contributor I
asked in Speakers
2 Sonos line-in adapters?

I have 2 era 300s. Do I need 2 sonos inline adapters to connect them to a turn table?Thank you

592
D
1 month ago
P
ProDrivenContributor I
asked in Controllers and Music services
Computer's Firewall Setting has Changed

I recently added a Google Nest WiFi Pro mesh system to my house.   Immediately after doing so the Sonos app on my Apple MacBook Air (2022 model) started saying:“Your computer’s firewall setting has changed.   Your Sonos controller can no longer connect to your Sonos system.”The thing is, my phone app still works just fine.   I can play music on multiple speakers all over the house just like normal.  So it doesn’t seem to be an issue with the mesh network - rather something with the MacBook app vs. the iPhone app.   Any ideas for a fix?   It sure is nice to flip through songs from my laptop while working vs. reaching in my pocket for the phone every time. Thanks!

2095
Ken_Griffiths
1 month ago
M
Music46Contributor I
asked in Portable speakers
Returning a faulty product purchased in another country

I purchased an L-Sonos Roam in Switzerland in November 2023 and have since moved to another European country.The battery on the Sonos has never really worked well, sometimes it would turn on and sometimes not. But until now, I have been too busy to deal with it.My question is, how do I return it using the 2 year warranty? I have tried calling the customer service number but there are no options for returns, I tried the online chat, but the bot can’t help and said that there were no agents available to help. I have tried looking online but cannot find what I need.So if any of you can help, I would appreciate it.Thanks

232
M
1 month ago
E
El NiñoContributor I
asked in Speakers
sonos one

Ik kan een Sonos one niet koppelen aan andere Sonos speakers. Krijg telkens de melding dat er geen verbinding gemaakt kan worden. De Sonos one kan ik wel alleen laten spelen…Moderator edit:Google Translate-I can't connect a Sonos one to other Sonos speakers. I keep getting the message that no connection can be made. I can let the Sonos one play alone...

292
106rallye
1 month ago
M
ModarinContributor I
posted in Components and Architectural
Should I keep my passive speakers?

I have a pair of Klipsch RP-5000F speakers connected to the Sonos Amp. This system has been good but now I will upgrade to the Arc Ultra and a set of the Era 300.My question is should eliminate my passive speakers altogether? I will be using the new set up as I have with the passive speakers for both music and television.Thanks!

655
sigh
1 month ago
E
everfrustratedContributor I
asked in Controllers and Music services
Apple Music Playlists Won't Import (Smart PLs and Not)

Sonos cannot find my Apple playlists, “Smart” or otherwise.  This has been going on for some time, and I had hope that Sonos would - based on all of the months of comment posted here - come up with a fix.  Not being able to access the playlists essentially makes the speakers useless for me. My library transfers and updates just fine, and I am not getting any more error messages. I just do not have any playlists transferring.Has anyone found a solution for this in 2024? I have tried several things listed on this site to no avail, and clearly I am not alone.I spent several hours over the past month seeking answers online and then finally an hour tonight with Sonos “Help”, much of which was waiting on hold. The latter resulted in nothing other than me being told that I needed to 1) contact Apple; 2) try some suggestions for security settings updates sent in an e-mail (all of which I had already tried, based on suggestions from users on this site), and 3) call Sonos back as needed. (_ _)Fo

501
E
1 month ago
S
StefgContributor I
asked in Controllers and Music services
Starting a Radio on Deezer has stopped working

I like to play albums and when I like a particular song I used to Start Radio so that I can discover new songs that are similar to the one I was playing.This was working well until recently.Here's the behaviour. Song is playing on all or any of my speakers (one, port, roam)I click on ... On the bottom right (latest app version on Samsung S22)Under Deezer I select Start RadioThe current song is interrupted and a new song title is displayed, it plays for 5" but no sound is played. Then another song title is displayed and the same thing happens.The app scrolls through different songs starting them but not playing anything. 

16110
B
1 month ago
P
PIPEHITTERContributor I
posted in Advanced setups
Help connecting SONOS system to STARLINK GEN3

Recently purchased & installed STARLINK GEN-3 system…  SONOS won’t connect…  I’d prefer not spending any more money, but I see discussions regarding connecting an additional router to STARLINK router??  I’m not a technical guy - not my lane!  I  no absolutely nothing about Dual-Band routers…  Is there a preferred Dual-Band router that works best with both STARLINK & SONOS so I can make this work…  I’ve got a lot invested in SONOS speakers.  Thanks.

1737
G
1 month ago
S
StargazerLilyContributor I
asked in Portable speakers
pairing with my sonos move with iphone 16

Just got a new iPhone 16 which pairs with other devices. However it’s not pairing with Sonos move. Has anyone had this problem & how did you resolve it?

1034
S
1 month ago
S
SesbamiContributor I
posted in Controllers and Music services
Can’t play Spotify

I can play Sonos radio but can’t play Spotify as it seams not to connect to speakers 

866
S
1 month ago
D
David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
No Products Found after July 1, 2024 update to version 80.04.04 of New Sonos App for Android

Hello:  Has anyone else experienced a problem with the new Sonos App for Android Version 80.04.04 that was updated on July 1, 2024 not being able to find any products / speakers?  I am running the App on a Google Pixel 6 phone.  The previous version of the new App was working reliably for me as late as 11 pm on June 30, 2024.   I am also running the old S2 App on my old iPad.  It still finds all of my speakers after July 1, 2024 and works reliably.  Any suggestions?

187228
L
1 month ago
M
MichelxContributor I
asked in Controllers and Music services
recherche sur deezer HS

La recherche dans Deezer ne marche plus depuis la dernière mise à jour.Moderator edit:Google Translate-Searching in Deezer no longer works since the last update.

501
Sotiris C.
1 month ago
M
MartySimContributor I
asked in Speakers
connecting a turntable to Sonos One

I have a system of 3 x Sonos OnesWhat is the simplest way to connect a turntable to them

1205
Corry P
1 month ago
R
roberto77Contributor II
asked in Controllers and Music services
deezer search doesn't work

when I request a song from the application it works, however when I want to search for a song in the search bar, it tells me that there is an error with deezer and the deezer search results do not work

1145
G
1 month ago
D
Donpeter7Contributor I
asked in Portable speakers
Sonos move 2 cancelling out

Hello, we have a problem with our Sonos Move 2. We have two of Them in the basement and one in the kitchen. If the one in the kitchen is Playing, and i want to go to the basement and play Music there, then when i start Playing Music in the basement, it cancels out the one playing in the kitchen, even though they are not connected or in the same group. What should we do?

231
Corry P
1 month ago
E
ElnekhleyContributor I
posted in Home theater
Issue between Soundbar and LG TV

I have 2 soundbar (Beam and ARC) when connect it to the TV direct through the HDMI eARC, it work fine and can control the volume through the TV remote.  But when connect any HDMI inputs to TV like setupbox or PS5. the TV convert the sound automatic to TV speakers and I can’t able to use the sonos soundbar.  

311
UKMedia
1 month ago
Terms & ConditionsCookie settings