Get help and assistance with your Sonos system

I bought a Sonos Ray and would like to install it with the Sonos Android app.This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.I've tried using Chrome as my browser, but it doesn't work.I've reset the application several times, but it doesn't work.In short, I've got a sound bar I can't use.Am I alone ?What the solution ?

I have just been testing the edit playlist feature on android v 80.21.3 os v 85.0.64200.I started with a playlist playing in the queue and then as I was listening to each track I had the edit playlist function open and started deleting tracks from the playlist that I no longer wanted (NOT from the queue itself).After about 10 minutes of editing I was astonished as some of the entries I had deleted reappeared in the playlist right in front of my eyes without me touching anything.I then reviewed the playlist and found some of the tracks I deleted earlier in the session had correctly been removed whilst others had returned BUT worse still was that tracks I definitely didn't delete have been removed from the playlist. ( I noticed this as it was a track I hadn't even got to in the playlist).So not only had I wasted 10 minutes of edits I have ended up with random tracks missing. I now have to restore the playlist and start again.WHAT IS GOING ON?  This would have been easy to miss if I hadn'

I posted a while back about an issue with duplicate album names (https://en.community.sonos.com/topic/show?tid=6925592&fid=229131). That is still an issue, but this seems to be a new wrinkle.Just eyeballing my album list, I see (at least) eight cases where the same album title is used on different albums by different artists. One example: ‘Greatest Hits’ by (1) Carole King and James Taylor, and (2) Steely Dan.The most extreme case is ‘Unplugged’ by four different artists.(Alicia Keys is erroneously​​​ repeated)In all cases, if I select one of a group of duplicates and ‘Replace queue’, ALL albums of the same name get queued.Can anyone else check for similar behavior?Yes, I realize I could get probably around this by simply tweaking the name of one of the albums, but should I have to? Should be a simple fix for a vendor who was concerned.Please advise. Thanks!

I have a new router in the hall now and don't want to permanently hardwire a play 1 speaker there.  Can a 5  x play 1 system work on wifi with none hardwired to a router?  Asking as the app isn't detecting my products, unless hardwired and doesn't seem to be using wifi anyway.

I just discovered that MyTuner Radio no longer works in Sonos. I deleted the service and reinstalled it, to no avail. Yesterday it was functioning normally. Did something change I'm not aware of? Or maybe there is a Sonos-rep who can shed some light on this problem? Thanks in advance.

For the last two weeks or so, my audio has been stuttering when I play podcasts from my phone. It does not stutter when I play music, and it does not stutter when I am watching TV and using the Arc for audio. Sonos support seems to think I have a high amount ot wireless interference. I do not have smart devices other than my TV and I have not added anything new. I've tried all the different WiFi channels with no change. Could this really be the issue if it's not stuttering all the time? What else do you think I could try? I've tried a couple different services and it stutters across both of them. 

Necesito cambiar la membrana de uno de los Sonos ONE SL , algun servicio en España, vivo en Logroño La Rioja., gracias. Moderator edit:Google Translate-I need to change the membrane on one of my Sonos ONE SLs. Is there any service in Spain? I live in Logroño, La Rioja. Thank you.

Hi there, I wish to report a reproducible bug that has been affecting many other users of Sonos and Plex for at least half a year: Steps to ReproduceLaunch the Sonos App (iOS, v80.21.6) Search for a song within the Plex service.Expected ResultsSongs are visible and can be played.Observed ResultsSongs are greyed out and cannot be played.  Other types of Plex results (Artists, Albums, etc) are visible and selectable with no issues.  See screenshots.Important NotesSearch works as expected using the web controller at play.sonos.com - see screenshot Logically, therefore, this is an issue with Sonos and not with Plex. Multiple impacted users: previous community threads here, here and here have reported this, and been closed, but with 6 months since the report, there is nowhere obvious to indicate this is being actively worked on. I strongly suggest disregarding any potential network issues as a root cause, given the fact that this works as expected using the web controller or (according to u

DId I just waste $366 on a Sonos Move 2? I have a Port, Playbar and a Move 1 all working seamlessly. Products are rather pricy so I buy something when I can and decided to get the better sounding Move 2 and just keep the Move 1 in my bedroom. I just got the Move 2 today and it installed perfectly, it loads the playlist off my drive connected to the router like it should, but when I try to play anything from that drive I get an “Access Denied” error with no explanation of how to fix it. This is where I ALWAYS play my music from and it works fine on all other devices. If I can’t play music from my external drive on my Move 2, should I just return it? If it does not play that music, it’s worthless to me.

Have app loaded on Windows an Android. Using Amazon Unlimited and until last 7 days no problem. In My Music section of  Amazon Music Services if I chose Albums I get list of albums but when I click on individual album therein I only get image and not list of tracks to play. If i press on sub-menu and press play now I get error message. However all tracks are there if I access ‘Tracks’ rather thank ‘Albums’ I have not got over 500 tracks and have tried both delisting and readding Amazon to services. Any advice appreciated

Hi, I've just updated my router and cannot find any of my play ones. Even when I wore the router to the speaker. Is this a software issue or is it because my speakers are old?

Hi All,I have a new setup at home that is:Samsung OLED S95D (Dec 2024) Sonos ARC Ultra + Sub (Gen 4) + 2x ERA 300 (Mar 2025) PC with Nvidia 4080 Super and Windows 11 (Dec 2024)I connected everything as I think it should be connected: PC goes to one HDMI 2.1 port on the OneConnect Box from GPU Sonos ARC Ultra to eARC port on the OneConnect BoxUp to few months ago, the system was working flawlessly: I was able to see Dolby Atmos on my PC, the app Dolby Access was showing the configuration (for home theater the Atmos was enabled) and life was good. All of a sudden, probably after an update on the GPU, the Dolby Access stopped working. I can see that the system processes Dolby Atmos from Windows settings, but I am bot able to activate it from spatial audio settings.I tried rolling back GPU Drivers, installing new drivers,  switching HDMI ports but no chances. The spatial audio is gone.I also managed to reinstall Windows 11 (I upgraded my SDD) and I still have the same issue.Do you guys hav

Green light on port, why?

Hi,I’ve got three Sonos systems, two with the new Amp using the latest Sonos controller and one I was continuing to use my old Connect:Amp. When I tried to turn on my connect:amp after 9 months it boots up ok but I couldn’t see it in the S1 app. So I reset the amp, now Sonos S1 app doesn’t find it - it’s plugged directly into my router, I’ve reset the amp device and it’s flashing green light so looks ready to add. Any advice much appreciated!

I long ago sold my Bridge and my Sonos S2 app no longer show the device.  However, the sonos.com list of equipment still show it along with two controllers.  I only ever had one and also sold it.  How do I remove that equipment from my sonos.com system list?

Hi, I’m sorry if this has been asked and answered already but I can’t find anything apart from this old unresolved thread. Every playlist or album I start from spotify or from the Sonos app (using spotify) plays one track and then stops. Sonos Era 100Definitely not any kind of network issue.  Its driving me mad and I would appreciate any solution here so so much! Thanks!

I want to mount my pair of Sonos ERA300’s only once onto my rear wall which is against my sofa. I don’t want to be faffing around, drilling multiple holes into my walls to adjust their height so what is best : ear level, slightly above ear level, or higher?Has anyone tested different heights with their ERA300’s as rear theatre speakers and what worked best?Does raising the speakers up 30 cm above ear level make a huge difference>?Let me know what worked for you. Regards

Sometimes I just want Sonos to play random songs from my Apple playlist ‘Songs’ list rather than having to select playlist I’ve created. I tried adding the Songs list to my queue and to my sources but Sonos just runs the list saying the track isn’t available. I have to shut Sonos down completely to stop the loop. Is there a way to get Sonos to play my songs, I have a large number, randomly?

On the S1 app if you hadn’t played music in a while from the iOS app - and you went to play music it would ask you where you wanted to play the music.  It was a setting in the S1 app called “Confirm Location”.  Is this no longer available on the S2 / new Sonos app.  Was this feature removed, or is there a way to activate it?

I normally use the new Sonos App (Android) on either my Google Pixel 8 phone or my Apple iPad to control my system.  Over the last 2 weeks I have found that 25% of the time when I open the new Sonos App I get a message saying no products found? I also have an 8 year old iPad that still runs the old Sonos S2 App.  It can always find my Sonos speakers and control them. I suspect the new Sonos App is trying to log into the Sonos Cloud system to get some information for my account and when it doesn’t get what it needs, it defaults to displaying no products found.   Has anyone else experienced this and how did you resolve it? Thanks very much Dave

Just setting up my first Sonos, Comes up with error 913, cant find a solution

I use my Sonos speaker in my bedroom for white noise at night. I have a certain sound on repeat and the sound is an hour long. Every once in a blue moon at at a random time at night the Sonos speaker will start playing a random song and wake me out of my sleep instead of just continuing the playback on repeat

When watching movies and tv, I have my Sonos setup so my two Sonos One SLs are used as surrounds. For music, I prefer to have them on full/stereo. When toggling the option in the app between ambient and full for music playback, there is no difference.I used to have the Playbar with this setup and this feature worked perfectly. I just recently upgraded to the Arc Ultra and the Sub 4. Since resetting my system with this new setup and have the Arc Ultra, Sub 4 and 2 One SLs, this feature seems to not work any longer. Is this most likely just a glitch in the app or something? I’m about to reset my whole system again and just try to setup from scratch to see if it solves it, but was curious if anyone else ran into this same issue. 

Is the above current Setup the right one or are there any other alternatives