I have seen many conversations one this forum but they have all been closed after being “answered” - in sufficiently. Like others who have posted, I am tech savvy and have been in the IT business for decades. The Sonos app is without question the worst app that I have ever dealt with. It seems that every time that I go to use my system, I have to reset the whole thing. I have 5 components, a playbar, 2 play 1 s, a connect, and a subwoofer to support surround sound 5.1 . Most recently after resetting all components and setting them up, the system does not work at all except that my playbar recognizes the physically connected TV. Forgetting the fact that setup is a pain (it asks for my wifi password once for every component, has multiple “continues”, etc. it simply doesn’t work. I am using an up to date Android on a Samsung and upto date Sonos App and a 2.4Ghz wifi (which required for my older Sonos equipment). It would be nice if the APP told me what it tried to do, how far it got and why it failed (an error code). Does have have to do with my WPA/AES security settings? I have no clue. All i can say is that the app is the worst and I do not recommended SONOS because of it. I expect a crap answer from Sonos that doesn’t resolve the issue and is closed quickly, but let’s give them a chance.
Cannot Connect to System After Setup - Android
+1
The forum automatically closes topics after a period of inactivity.
It sure sounds like your system is misconfigured, but it is hard to tell from your post if this is a local network issue, or an issue with the Sonos system itself. I can attest to not having issues with my system, even back when I had two PLAYBARS, running S1 and eventually S2. But then, I’m not in IT, just in computer gaming management, so perhaps my ‘system’ was more rudimentary than yours is.
What did Sonos Support say, when you called in to discuss it?
It is a surprise that even though you’ve repeatedly reset your system, only to have it fail again, your post implies that you’ve not tried anything different. It seems to me to be rather optimistic to expect a different result after taking the same steps every time.
Have you tried changing anything in your network environment? Or trying any of the steps suggested in the other, closed, threads you mention? For those threads to have closed implies that at least some posters have found solutions.
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