Get help and assistance with your Sonos system

As the title says. When using a wired (usb c - c  the one that came with the product) the rocker button on the headphones will only turn the volume down. I can turn the volume up and down with the phones (Pixel 10 pro) physical buttons and also when using Bluetooth. But can't raise volume when wired.  Anyone else? 

I have one speaker on one system. the other 2 are on another. I have one more speaker to connect and want all on one system I also had to change my wifi extender to one band instead of dual band. should I create a new wifi network for just the Sonos system?my goal is to make this all work seamlessly and have full use of the dual band extenders this is the message I get when I try to connect to the other 2 speakers 

I am totally fed up. I have thousands of dollars invested in this product and now on Thanksgiving day the entire system has disappeared. I opened the app and I get an error message saying it can’t find any products on the network so does this mean I have to set the entire thing up again? Honestly, I hate this product. It has been nothing but inconsistent and unstable sometimes it works perfectly sometimes it doesn’t . really Sonos get your act together. This is no way to treat loyal customers. Your products are buggy and don’t consistently work. I’m looking to bail out of your system as soon as I possibly can thank you for ruining my Thanksgiving

HiI have a play bar a sub a bridge a play3 and 5 play1 in various rooms.My problem is that often usually when we have a party , the system plays up like 1 speaker will drop off then 2 then the whole system will drop off then it comes back on its own then when we think it’s safe to start dancing again it will drop. The whole system is over 10 years old so I can only use S1 and the bridge firmware will not update. Any advice would be greatly appreciated.

I paid £19.99 for the Sonos 2 speaker controller during my Sonos 2 setup.  It came from Apples AppStore. Was that a con?

I just did the updates on the ERA 300 and the ERA 100s.I use the Apple Music. I downloaded all my music in the highest quality.Thank you.

Hey guys,I have 4 Sonos amps for 4 zones of our house.One particular zone - Kids gaming room - has a TV, 2 ceiling speakers. TV is connected via HDMI extender then Cat 6 cable, then comes to Sonos amp (connected with ceiling speakers) in our media device storage.  This set up is working very well. However, I have bought a Sonos Arc which I was hoping to add onto the current set up. I have tried connecting Sonos Arc via Sonos HDMI-optical adaptor to TV, to add Sonos Arc to this set up. However, I can only get sound from Sonos Arc rather than the entire set up. How could I add Sonos arc onto my current set up please?Thanks in advance for your help. 

I have just brough some Kef Meta Q11 speakers to add to my lounge where only music and audio is played.  There is not TV in the room.  I already have the Martin Logan sub and wanted to get opinions on this set up and what I can do to maximize the sound quality.  Many thanks.

I recently added a Move 2 to my system. I also started using Apple Music. I have no problem starting to play music on the Move 2 using Apple Music: I start playing a song, then click the airplay button on the bottom. I see all of my Sonos speakers. I click the Move 2 button, and it starts playing. The problem is, after some random amount of time, it will stop playing on the speaker, and it seems to have disconnected. I have to go back and hit the airplay button again, and click Move 2 again to resume playing. This happens without fail after 10-20 minutes or so. I don’t seem to have this problem on my other Sonos speakers. I don’t THINK this happens when using Spotify, but I haven’t fully vetted that. I do not suspect a Wifi issue - my home has a professionally installed wifi system with full coverage throughout the home, extremely fast (1G service, generally get 600MBPS down in every room). Any suggestions? This is really frustrating. 

Anyone else having issues streaming BBC radio since Nov 1 is USA. No longer working on Sonos or tunein. I have tried via sonos speaker, also tried direct with tunein and access seems to be terminated, maybe licensing issue. I have managed to access it through mytuner radio but it’s not as slick. BBC sounds app is no longer available outside of UK. Help!

Hi all. Jist setting up my era 300s for first time. Firstly im taking my one sl's down so do i need to unpair these and if so how is best to do this please? Another question i have is there is the power cable and another hole for another cable to go in, what is this used for please and do i need to have a cable plugged into that one to make full use of the speakers? Many thanks for your help, much appreciated. Michael

HiIn my living room, I would like to connect my Arc Ultra to my Sub.But this sub is already used by a pair of Five.I have read here and there that it is not possible to share 1 sub with two different configs.But how is it possible? As long as both configs are not playing different sources at the same time, why is it not possible?I guess I am not the only one facing with this issue.And, sorry, but I do not intend to install a second sub in the same room…Thanks for your replies/support/ideas

After merging homes with my fiance and getting the system set up I am unable to add (2) S Play1’s she previously had.  I use the S1 controller app and currently have the following set up: Main Play 5Play 3Play 1 Would like to add the (2) Play1’s.  I keep getting a message they are not compatible with the S1 controller.  Is there a workaround? Cheers

When I pause for about 10 seconds and hit play again, It says it cannot play this content and either restarts the song or skips to the next song in the queue. Also the scrubbing bar gets out of sync with the music. It will be near the end of a song and the bar will still be in the middle. I am on the latest app version and all of my speakers are on the latest firmware version.

I have a large open plan house so I use the Zones feature to create 2 virtual speakers “Upstairs” and “Downstairs”. Each zone consists of a combination of Ones, One SLs and a Five. Ironically the Five in the kitchen needs a volume boost compared to the One that is also in it - currently the sound is biased towards the One. The Zones feature has a volume trim feature to compensate for this situation. The trim adjusts the volume from -15dB to +3dB on a per speaker basis. The Five does seem to respond but a 3dB boost is not quite enough. I need to dip the One by a few dB but the trim control has no discernible effect on any of my Ones. Anyone else noticed this before I submit a bug report?

Click over here to see the videoThe video shows how my beam gen 2 flexes up and down when pressed, is it normal or is it some qc problem which took place and this product slipped through it, just so you guys know I purchased this yesterday itself and it has been like that since it came out of the box. Is this normal for a beam gen2?, please do let me know!, i will opt for a replacement from the retailer I have purchased regardless. But i do want to know whether its normal or not since i will be getting it again and want to make sure if its okay or not. Thank you so much guys!

If I turn off the noise control modes, it's like all the bass gets cut out of any music I'm listening to, and it sounds much, much worse.Is this standard behaviour? I'm wondering why I'm forced to use a Noise Control mode to get decent sounding music, even in a quiet environment.

Bonjour, tout est dans le titre je souhaite écouter une radio disponible uniquement sur l’application Radio France et l’assistant vocal ne fonctionne pas alors que depuis le téléphone fonctionne pouvez-vous m’aider ?

I just bought a used phone (Samsung galaxy s6) to use as a dedicated Sonos controller. When I go to Google Play to download the app I am getting an error message saying “This app is available only for your other devices”. It offers to install the app on my other phone and tablet, which both already have the app. Same story with both Sonos app and S1. Searching for ‘sonos’ in Google Play pulls up nothing! Same with clicking on the ‘Sonos Inc.’ link.Is it the phone? My old phone was an S6 and I used Sonos on it without problems. I’ll keep searching the archive here, but haven’t found reference to this particular problem. Help!Kim 

This has been requested in the past, but seems to have gone dead. I have an Arc Ultra, Sub Mini, and two Fives. I’d like to use the Fives for hifi audio and as additional front left / right channel speakers on the Ultra. Is this on the roadmap? Should I just return the Ultra or the Fives and wait to see if Sonos delivers what seems like fairly obvious functionality?

Hi, I recently added a switch 2 to my set up. When I did this I changed the order of my HDMI ports. Obviously, I kept my beam 2 in the earc port of my LG TV.  Since I made this change, the audio will cutout for less than a second every few minutes. It happens on multiple HDMI ports. I originally thought this was a switch 2 problem, but today I noticed it while watching my apple tv. I have a beam 2, mini sub, and to One SL speakers as surrounds. Any ideas on what’s going on here? I‘ve tried turning off and on again.  Thanks for any help!  

Hi, I have a Sonos arc and sub woofer setup and wondered what the options were if I bought a pair of Era 100 speakers? I assume the Era speakers can be added as a separate pair of stereo speakers  to my setup but can they be added as a pair of front left and right speakers for my home cinema setup along with my Arc and sub woofer or must they always added as rear surround speakers?

My Sonos beam keeps disconnecting from my WiFi and when I try to reset it through the app it cannot find my beam to connect it, but the odd thing is when I use the google voice function it can give me the news, weather and other things like that but it won’t let me stream my music. I’ve unplugged the beam for a few minutes plugged it back it and the problem still persists, app is up to date WiFi signal is good and strong just not sure what’s going on.  any help would be much appreciated thank you 

A month ago my playbase play 5 system developed a glitch when playing my music playlists The techs couldnt figure it out so in frustration I bought a new system Arc ultra and era 300s surrounds . I thought I had everything set up But noticed that some of the songs in my playlists were played in Dolby Atmos and they sounded awful and you really couldnt listen to them. I asked the community for advice and got a few suggestions of like turning off trueplay but I didnt really want to keep having to tweak the system every time a song was played in Atmos. Today I reached out to the support team and instantly problem solved. I had in the app Spacial Music immersive 3D button switched on. Big mistake If anyone else thinks atmos music is awful turn Spacial Music off and the music now comes out in HD or ultra Hd . It is very simple when you realise but all things technical are a complete mystery to me 

Called support few times and they all claimed that Sonos app does not support linking sounds bars with TVs but worked perfectly with music apps. Also app is not friendly at all, it should be when I link few devices to match it with a source right away. Too many maneuvering around to get it working. If u connected as a source to TV with multiple devices, u need to wait for 15min and pray that might work. Too frustrating, I am going to return my all sounds bars and keep Move 2 speaker. That is a great invention device. To fix the app, it takes few programming lines. SONOS EXECUTIVES should invest in the app.  What is the use of having great devices if your app sucks.Moderator Note: Modified in accordance with the Community Code of Conduct.