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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27776 Topics
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IvanamContributor I
asked in Speakers
connecting to internet

Hi, I have a problem. 7 months ago I bought speaker lamp from ikea. I used it quite a lot, and I didn't have problems. 3monts ago we upgraded to new network and I didn't use sonos lamp since.Today, I try to log in but it keeps telling me something, so I was sacred. I deleted the app and I think I created new account. I factory reseted it.But it keeps telling me the password of my internet isn't correct. I watched tutorials where it is plugged into the router but mine is in the wall ( english is not my first language sorry)If you know anything it would help

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I
1 month ago
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AlbummanTrending Lyricist I
asked in Controllers and Music services
album listing

Under the Albums tab, some albums contain all of the songs in the album and for other albums all songs are displayed as separate albums.  

67217
T
1 month ago
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Sfarghe1Contributor I
posted in Controllers and Music services
app - my library artist search

Still missing the alphabetical jumplist sidebar when trying to search artists in My Library essentially rendering app useless.  I’m not gonna scroll for 5 minutes to get to Yo La Tengo.  Please figure this out sooner than later.  App has been FUBAR for quite a bit.  Any fix on horizon?

152
MoPac
1 month ago
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Ad4m5kiTrending Lyricist I
posted in Home theater
no surround speakers after latest update

After latest update my surround speakers have semi disappeared by which I mean they don’t work (but I can still start/stop playback and change volume on the beam using the physical units). The beam shows no surrounds in app but they do show as surrounds under Sonos system info.  I also can no longer find the settings for managing what the surrounds should do when it’s not surround sound supported audio. Wanted to check that wasn’t a problem.I genuinely can’t believe updates are still causing problems. What are they spending all these millions on?!I can just about remember when using Sonos was a joy but the memory is fading. Anyone got any suggestions? (Please don’t suggest calling support that isn’t helpful). 

896
Stanley_4
1 month ago
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latinlauContributor I
asked in Controllers and Music services
how to listen to apple music without subscription

I have music in my iPhone library. How can i listen to it in my sonos speakers since I don’t have a subscription?

945
Airgetlam
1 month ago
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Bchamb2lsuContributor I
asked in Advanced setups
Sonos Integration with Denon System

Hi all,I currently own a Sonos Play 5, Sub, Sonos One, Move, and Beam.  I just purchased a house that has a built-in system consisting of a Denon AVR-X3700H, Onkyo 2-channel Amplifier (M282), and a Nikes Speaker selector (SSVC4).  This equipment is powering a total of 9 speakers (7 indoor, 2 outdoor).  I would like to integrate my Sonos with this system to provide additional sound to the house.  What is the best route to do this, and how?  It looks like I will need to purchase a Sonos Port, but I’m not completely sure.Any assistance would be greatly appreciated!

644
buzz
1 month ago
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MistaKanContributor I
posted in Controllers and Music services
Problems playing Spotify on the Sonos Arc

Hi The issue has gotten worse over the past few months, and not sure if all the updates with the Sonos App has hurt it. Now Spotify is integrated into the system, I would think it would be more seamless. When an ad comes up, or sometimes just randomly, playback will get stuck and stop. And there’s like no way to get it back, I can’t get it to play anything on Spotify anymore. I have to start playing something else just to get it unstuck. Anyway, playing Spotify almost isn’t worth it for how often it’s happening now. Please help, 

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M
1 month ago
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ApiantinoContributor I
asked in Speakers
s one

I just moved and changed internet to verizon gateway. I get all the way thru to where speaker wants to connect and when I type in password it keeps saying it can't connect. Password is correct. Please help, super frustrated 

272
melvimbe
1 month ago
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MauricienContributor I
asked in Portable speakers
pave tactile

Le pavé tactile ne réagit plus ainsi que les boutons à l arrière il est donc lmpossible de réinitialiser l appareil Que dois je faire  Moderator Note - Translation by Google:The touchpad no longer reacts as well as the buttons on the back so it is impossible to reset the device What should I do

152
M
1 month ago
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loriarche44Contributor I
posted in Components and Architectural
Can in wall speakers be used in ceiling?

I have old rectangular in ceiling speakers that connect to a sonos amp.  I want to replace the speakers and not have to do too much patch work.  Can I use the in wall rectangular speakers in the ceiling?

508
Stanley_4
1 month ago
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CJ_NContributor I
asked in Home theater
Wiring a SONOS surround sound system

Dear SONOS Enthusiasts,I plan to purchase and install SONOS equipment to create a surround sound home theater in my living room, which measures 16x24 ft (please see the attached layout). Given the Samsung OneConnect HDMI ARC already wired to the SONOS Amplifier, I have two specific questions:Can I connect the SONOS Sound Bar to the TV via HDMI, as shown in the attached figure? Can the SONOS SUB connect to the amplifier wirelessly over Wi-Fi?If the answers to both questions are yes, will I be able to create a surround sound system with both wired and wireless connections?Thank you for your assistance!Best,CJ  

17822
Stanley_4
1 month ago
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ChabiContributor I
posted in Advanced setups
Large scale network sonos Amp

Hi,We have multiple house connected throught optical fiber and multiple Sonos Amp in the same network subnet (about twenty). We would to know how can we optimize the network (using igmp snooping, create subnet for each house or each zone, enable multicast routing on router).Thank you in advance for your feedback.

261
Stanley_4
1 month ago
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DadTheGreatContributor I
asked in Speakers
Sub Gen 3

I have Arc connected to a Sony TV and two Sub (gen 3s).  The Arc and the Subs are on the same wall as the TV.  The Arc in the center, below the TV and the 2 Subs left and right of the Arc (about 6’ left and right of the Arc.   Once in a while I hear what sounds like a low frequency thump or two (kind of like distant fireworks).  I don’t recall this until I added the 2nd Sub.  Thoughts?

171
Stanley_4
1 month ago
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PoroBroContributor I
asked in Home theater
Can Beam reconnect to group after it's used with TV?

Hi. I have a system with multiple Era 100s, and a new Beam (gen2). I have the Beam in a group with the other speakers for music, and when I watch TV it disconnects from the group to work standalone as a soundbar.Is there a way for the Beam to automatically reconnect to the group so I don't have to manually re-add it every time I've watched TV? Thanks!

363
106rallye
1 month ago
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CapolonContributor I
posted in Controllers and Music services
Is this junk ever going to get fixed?

After having to throw away all of my Sonos 1 equipment, thank you very much, I was stupid enough to buy another Sonos system because I couldn’t find any competitor.  It started out mediocre, at best, but then the update from hell happened.  It still takes two or three tries to connect, constantly losing connection, etc.  Is there any remedy in sight, or should I just chuck the whole thing again and go back to transiters and a coat hanger?

1317
N
1 month ago
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bzzdContributor I
asked in Controllers and Music services
Browse button on the new app

I need the old browse function (crochet symbol) to find the “line in” option so I can play music from my player to Sonos

392
B
1 month ago
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premrajContributor I
posted in Speakers
Sonos Instability

Hello, Seeking advice from the experts here.  I recently moved the following to a new location and reset and set everything up as a new Sonos system.3x Play:1 1x SonosOne 1x Sonos RayUnfortunately, the move coincided with the issues Sonos started to have with the new app and this has left me mostly confused.  The problems:The system tends to go offline from time to time.  One Sonos (Android) app, the entire system will disappear. Sometimes, some speakers will go offline and not show up in the app. Speakers sometimes don’t show up in Spotify Speakers play a track for a few seconds and then skips to the next - can happen for a few songs before things settle down.I suspected a weak network signal that might be causing it so I had my wireless router (issued by my local ISP) relocated to a “central location”.  This did not improve the situation.  Before the system was moved to this new location, it was part of my setup at home. As I mentioned above, I reset the speakers to factory default a

353
Pools-3015
1 month ago
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DomrobContributor I
asked in Controllers and Music services
utilisation Favoris Sonos

Comment faire pour écouter les titres à la suite qui sont sur Favoris Sonos.Merci Moderator edit:Google Translate- How to listen to the tracks in a row that are on Sonos Favorites.Thanks

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D
1 month ago
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JM992Contributor I
asked in Home theater
Connect TV to Sonos AMP (40 feet away) via HDMI

Hello Community, I am renovating my house and am planning to have a TV in 2 rooms that have in ceiling speaker, which are connected to a Sonos AMP. Those AMPs are in the utility room that is about 40 feet away.I want to make sure that I can connect the TVs to the AMPs for sound output. I read in other threads that an optical fiber HDMI would be best.Questions:1. Can anyone recommend a good optical fiber eARC HDMI?I found those so far: Monoprice, RUIPROThose HDMI’s have 2 different ends, one is source one is display. In my case the TV can be the source and the display depending on how you look at it. Can someone please explain which one it is?Thank you all!

501
melvimbe
1 month ago
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Chris-Rye11Contributor I
asked in Controllers and Music services
Still unable to add Music Library from local or NAS drive

Has anyone heard from SONOS when they will be fixing the issue that is preventing us adding our locally stored music libraries (local / NAS drive) to the app.It is extreemly annoying not to be able to play my music without going through a PLEX account.

1677
I
1 month ago
jchongkoon
jchongkoonAvid Contributor I
posted in Controllers and Music services
Nueva aplicación de Sonos - ¿Dónde está la alarma?

En la nueva aplicación, ¿alguien puede ayudarme a encontrar la alarma?Esta función es algo que usaba todos los días para reproducir una lista de reproducción de Plex como mi alarma.Qué fastidio. Moderator edit:Google Translate- In the new app, can anyone help me find the alarm?This feature is something I used every day to play a Plex playlist as my alarm.What a pain.

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K
1 month ago
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CambridgehankAvid Contributor III
asked in Controllers and Music services
No inported playlist

I am using a Mac Mini as my storage site for my music.  I am finally able to load my music library to the Sonos system.  But the imported playlist did not import.  What am I missing when I manage the system?

573
C
1 month ago
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TB1222Contributor I
asked in Home theater
Sonos + Aruba Wireless AP's

I am getting very frustrated with Sonos products.  I have a home theater with Sonos Arc, two Sonos One SL’s and a Sub.  The Sub and Surround speakers only work properly when I hard wire the sub to my network switch even though it says wireless enabled.  Once I disconnect the ethernet cable the sub and surround speakers stop working.  I have all Aruba Airgroup Services turned on. Any recommendations?  I have reset and started over over 12 times. I have powered off and powered on everything including the router.   

37317
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1 month ago
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Th051Contributor I
asked in Controllers and Music services
Sonos App on oneplus 12

Dear forum membersSince the last update I am not able to keep the app open on oneplus 12 cellphoneAny idea ? Thanks

8311
O
1 month ago
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TomndContributor I
asked in Headphones
Feature Request: Sonos Ace battery information

A lot of the time when i turn on the ace it does not show up in the sonos app. So it would be nice to have a feature, like on sony headphones, where a short press of the power button when the headphones are on, provides verbal report on the battery level. "90% Battery Remaining" etc.

531
Sotiris C.
1 month ago
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