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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28882 Topics
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Sandra SutherlandContributor I
asked in Speakers
linking speakers to Arc sound bar

Will the Arc soundbar link to my Sonos play:5.  For example if I were to purchase the Arc sound bar could I use my play:5 as surround sound.  Would they link together?

324
Pools-3015
1 month ago
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OlengrContributor I
posted in Components and Architectural
Sonos Port

Ever since the Sonos updates mess with everything my Sonos Port just stops working.  Everyday I have to unplug and plug it in to get it working.  This device feeds my whole house distribution system so it been a pain.Has anyone heard if there is a date when Sonos is going to get its act together and fix this mess.  Don’t understand why they just don’t pull the new mess down and put the old app back until they can get it right.very frustrating 

25117
Airgetlam
1 month ago
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MarkBrothersContributor I
asked in Components and Architectural
Sonos Amp (2019) stopped working

I have a somewhat old Amp that seems to have died a few days ago. I was listening to it one evening, and clicked the play / pause button to turn it off. The next day, it was dark and wouldn’t power up or connect. I reset it with the button on the back, and the light will come on and blink white for a while, which is encouraging at first. But then it goes dark. And if you press the play / pause button it will blink red three times, then go dark again.I suspect it is a brick. Looking around the internet, it looks like sonos does not do out of warranty repairs? Just trying to figure out my options here.

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1 month ago
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mperquinContributor I
posted in Speakers
Apple Airplay 2, Sonos S2 give me some lagging not connecting and stuttering here please.

I had to completely hard reset my sonos ecosystem install it again to find out.Airplay 2 is still not connectingWhen connected all devices stutter like there is no tomorrow.Please Sonos your helpdesk is 25 minutes waiting for service employee.And they all act like it’s a new problem it’s not.Update firmware find better connectivity in the soft and hardware and end this BSI’m completely busy whole day to achieve listening to stutter or connection failluers.Call Apple and work on a solution otherwise i will never buy your system again.It’s 2025 almost i mean come on. Horrible stuttering not connecting lagging system. 

231
Airgetlam
1 month ago
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stankromeContributor I
asked in Controllers and Music services
Playing KPIG

I have been a KPIG listener for 15-20 years. Many know that KPIG was one of the very first streaming radio stations out of Santa Cruz.I have been a Sonos owner for 10 years. KPIG has always been wonderful. However, listening to KPIG is a challenge with the new updated Sonos App, combined with TuneIn radio requiring a subscription fee to listen to KPIG has made it difficult to listen to KPIG via Sonos. As it is at this moment, I have: Sonos on my MacBook with Sonos player v 16.4.2 And have the updated TuneIn Player on my MacBook. YES I can play KPIG from my computer. However I cannot initiate KPIG from my iPhone Sonos App. This is the Black Sonos App. It shows up in my favorites on my iPhone but I have to initiate it from the MacBook. I cannot initiate it from the iPhone. Please advise

311
Jamie A
1 month ago
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IrraContributor I
asked in Speakers
losing connection

The system stops playing every kind of music that I chose. After a few seconds it restarts playing. This happens about every 5 to 10 minutes. I can’t find any problems at my provider, so it looks that Sonos is the problem. Thus anyone now how to correct this problem. It happens sinds the last week. 

514
Ken_Griffiths
1 month ago
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Mandy999Contributor I
posted in Home theater
cannot get play speakers to connect to beam gen 2 for surround sound

Cannot get beam 2 to connect to 2 play ones for surround sound 

252
J
1 month ago
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Yann974Contributor I
posted in Controllers and Music services
apple musique pas disponible dans ma région

Bonjour, Apple musique n’est pas disponible pour ma région, puis-je passer par un vpn ? Moderator edit:Google Translate-Hello, Apple music is not available for my region, can I use a VPN?

31
Sotiris C.
1 month ago
I
isabellablumbergContributor I
asked in Speakers
My Sonos Speaker disconnected randomly

Hello. My sonos play 1 speaker is not connecting to my computer. This is odd, because it randomly disconnected. I tried resetting and rebooting it, but nothing worked. It would be great if I could hear about a way to fix it. Thank you.

602
Jamie A
1 month ago
SirDigitalKnight
SirDigitalKnightAvid Contributor I
posted in Controllers and Music services
Latest version of S1 firmware - S2 app is now available, check compatibility

I was hoping after todays firmware update that the S1 app on Android would no longer prompt me or give me the option to turn of said prompt to downgrade to S2 version. Please Sonos, update the app so I can shut this off in settings! Thank you! 😥 

1122
SirDigitalKnight
1 month ago
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Dima01Contributor I
asked in Home theater
surround

When will u add more then 2 speakers sounds 

292
Jamie A
1 month ago
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britcowboyEnthusiast II
posted in Components and Architectural
Sonos is forcing people to buy new hardware as they've broken the Connect:Amp and they refuse to fix it

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

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1 month ago
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FenghuoContributor I
asked in Controllers and Music services
playback or skipping to a particular chapter on Audible

I do realise that there is a chapter listing on the new Sonos app for my Audible books. However currently they seem to be non-functioning as when you tap the play button next to each chapter, the speaker just simply plays the audiobook where it left off or just keeps randomly changing from chapter to chapter without any real playback on the speaker.  It would be great to get the chapter list playback up so that one doesn’t have to click the next button like 25 times just to get to chapter 26 from say chapter 1. 

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F
1 month ago
SarahDianne
SarahDianneContributor I
asked in Speakers
Wont accept wifi password.

I've reset, and I know my wifi password is correct. The Play 1 speaker starts the set up normally,  then automatically connects to a temporary wifi (even though i am already connect to mine on my device) then asks me to connect to my wifi and enter my password, but it can't connect. My device shows me still connected to the temporary wifi of sonos, when I try to switch to mine it says that it lost connection and ends the setup.

74212
Stanley_4
1 month ago
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Lone MuskieContributor I
asked in Speakers
Sonos Five will not update

According to the SONOS service rep I can no longer use my Sonos5 as it will not update. I switched to Starlink as my Internet Service Provider and they claim they do not support sattelite ISP connections. This is total BS since every other streaming service we can pay for ie: Netflix, Amazon Prime, U-tube, Hulu, Disney, Paramount etc    can stream via Starlink, but Sonos does not. One has to ask why, when every other streaming service can transmit/receive data packets via a fully licensed and valid ISP as Starlink is, but Sonos says they cannot support this service? No ratiional explanation can be offerred to refute why this cannot be remedied. So I now own a $700 doorstop?

1207
Stanley_4
1 month ago
rdr72
rdr72Contributor I
asked in Speakers
merging my new era 300 to my current set up. can i keep everything together?

My system contains: 1 BEAM2 MINI SUB3 SL 1004 ERA 300 (just purchased)Will all this work together? I have a small 1 bedroom home with extremely high ceilings. (24 ft ceilings in the LR)is this too much audio for my space? 

352
Stanley_4
1 month ago
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HindmasterContributor I
asked in Speakers
Sonos and Google nest compatibility

I have been (happily) using Sonos for years with various WiFi routers, but recently change to Google Nest to increase WiFi coverage.  In doing so, I have lost connection to my Sonos hardware (the Sonos app says “unable to connect”).  Have followed the app trouble-shooting guide but still no connection.  HAs anyone experienced this and/or got any suggestions? 

381
Ken_Griffiths
1 month ago
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maxiflyContributor I
asked in Controllers and Music services
streaming music

How do I connect to Spotify 

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G
1 month ago
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CEJLContributor I
posted in Speakers
Having 2 Play:3 with no chance to be reseted

Problem: I have 2 x sonos play 3 and neither of them will factory reset.  Having changed my router, I had to reset both, but they never went out of flashing amber light (no green!).  Solution. Yes!, I finally connected the speakers, one by one, to the router using an ethernet cable. I made the reset procedure and wait...wait for at least 7 minutes, until green. Then, disconnected the ethernet cable and, after that, added to the system. In one case, an update was applied to the speaker.Great!: I have now both working again.

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Stanley_4
1 month ago
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KenHowellContributor I
posted in Controllers and Music services
sonos STILL doesn’t work

The latest “update” (or one of the many in the past three months my system has been idle out of utter frustration) doesn’t work.  It recognizes Apple Music, allows me to scroll to and select the desired album, and when I select play, I get a spinning wheel of death.  Then it wants me to connect to  a Play 1….which I don’t and have never had.  Where is that class action lawsuit? 

644
T
1 month ago
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MitchellsxEnthusiast II
asked in Home theater
era 300 music playback bad

Recently got an ultra and era 300s coming from Arc and Sonos ones. mostly do movie watching but on occasions like to play some music. Arc and ones sounded pretty good but I’m disappointed by the era 300s for music playback, find them very tinny sounding and don’t sound as good as the ones I had. Don’t quite understand why they sound so poor, for the cost of them I thought they would excel at all content thrown at them. I’ve tinkered with settings but of ended up setting them to ambient rather than full play back. Has anyone experience of this? Know why they are so poor. 

934
MoPac
1 month ago
R
Rex BlockAvid Contributor III
asked in Controllers and Music services
Cannot complete music library build

 I’ve spent several days trying to build a music library, and this message keeps popping up. “Algol” is the name of the server and “all” is the share. All checks out well on the host side. This message occurs 5-10-15 minutes into the Library refresh. I’ve been able to get most of the library built by starting with a small number of files in the share, refreshing the library, adding more, refresh, repeat. Having smaller updates seems to suit Sonos better. But now that the library has grown to 38,000 or so files, I can’t get any further. I suspect what is happening is that Sonos is timing out on reading the share folders and building its database. It interprets a timeout as the share going away -- unpowered, changed path, whatever, none of which is definitely not the case. I don’t have reason to suspect the environment. The music host is wired to the main household router via Ethernet. It’s running macOS Big Sur (older 2013 model). For that part of the library already built, I can play t

666
Stanley_4
1 month ago
M
MehdiYaContributor I
asked in Controllers and Music services
Line-in not detected on the Sonos app

Hello everyone !I apologize in advance for the translation which may be approximate.I purchased a Sony PS LX310 BT vinyl turntable, which I want to connect to my Sonos environment without connecting Bluetooth. I voluntarily bought a Sonos Era 100 in order to bridge the gap between the turntable and my Sonos environment (1 Playbase, 2 Sonos One in addition).I read on the Sonos site that a simple RCA female output (red and white tips) and a 3.5mm USB-C jack adapter are enough to detect the turntable on my Sonos Era 100. So I bought them. However, it is impossible for me to play my vinyl records because the local source (Line-in) is not detected on my Sonos application. I find myself very annoyed, I don't want to pay for an Amp. Have you ever had this problem or do you know how to resolve this problem?Thank you for your attention to my request.

13716
J
1 month ago
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DsChubbaContributor II
posted in Speakers
Cannot find Sonos+Ikea SYMFONISK system after changing Wifi

All I want is to connect my pre-configured speakers to my new modem via WiFi without losing my existing SONOS setup. Unfortunately, whether I use the latest SONOS app or the older S1 version, my speakers are not discoverable on either my iPad or Samsung mobile device.After repeatedly trying the WiFi troubleshooting steps, the status lights were inconsistent—flashing white, which indicates it's either still booting or trying to connect to WiFi. I couldn't get the chime or the flashing orange status light during the connection process; instead, the setup would just stop and fail to find the speaker.The next step was to connect to my router via a LAN connection. Success, sort of. My system finally showed up in the SONOS app, and I waited an additional 5 minutes after the white status light became solid, just in case it was still updating the firmware. Unfortunately, when I placed the speaker back on the shelf and disconnected the LAN cable, the speaker was no longer discoverable, despite

2163
P
1 month ago
D
DsChubbaContributor II
asked in Components and Architectural
Cannot find Sonos+Ikea SYMFONISK system after changing to a new Wifi router

All I want is to connect my pre-configured speakers to my new modem via WiFi (without losing my existing SONOS setup). Unfortunately, whether I use the latest SONOS app or the older S1 version, my speakers are not discoverable on either my iPad or Samsung mobile device.After repeatedly trying the WiFi troubleshooting steps, the status lights were inconsistent—flashing white, which indicates it's either still booting or trying to connect to WiFi. I couldn't get the chime or the flashing orange status light during the connection process; instead, the setup would just stop and fail to find the speaker.The next step was to connect to my router via a LAN connection. Success, sort of. My system finally showed up in the SONOS app, and I waited an additional 5 minutes after the white status light became solid, just in case it was still updating the firmware. Unfortunately, when I placed the speaker back on the shelf and disconnected the LAN cable, the speaker was no longer discoverable, despit

1682
P
1 month ago
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