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surround tv settings

  • January 27, 2026
  • 3 replies
  • 60 views

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Hi Sonos users,

I used to have Play 3 surrounds along with a Beam gen 1 + sub gen 1. I’ve now replaced the play 3’s with era 100 surrounds. 

I noticed the surrounds didn’t sound as good with the Era 100’s as they did with the Play 3’s. 

After a bit of reading, I learnt that I should change the digital audio out format on my tv from stereo (uncompressed) to Multichannel (bypass). My TV is a Phillips. 

This has improved the surround quality from the era 100’s when I’m watching normal channels. 

However, now when I want to watch Amazon Prime Video, the speakers don’t work unless I change the settings back to stereo (uncompressed). 

I didn’t have to do this with the Play 3’s. 

Has anyone else experienced this and does anyone know why my new set up requires this settings change?

Thanks

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3 replies

Stanley_4
  • Grand Maestro
  • January 27, 2026

What is showing on the Sonos now-playing screen for audio format when you play the different sources?


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  • Author
  • Avid Contributor III
  • January 27, 2026

When the tv is set to stereo uncompressed the app says Stereo PCM. When the tv is set to multichannel bypass, the app says unsupported audio. 


Stanley_4
  • Grand Maestro
  • January 27, 2026

That should be enough for the folks that understand the TV stuff to suggest something if this doesn't help.

https://support.sonos.com/en-us/article/unsupported-audio-on-your-home-theater-speaker