Get help and assistance with your Sonos system

Not only does this update remove TuneIn (Classic) (though this could have been a few versions ago, I wasn’t paying attention), now it also deletes any Radio Stations you had previously saved. Until the latest update the stations were still stored in the system, but no more.Ironically I was just trying to submit an app update to the App Store to allow playback of these TuneIn-saved stations. Well, that’s not happening now as the stations are gone.

Thank U Sonos for this horrific update i was planning a big party with family and friends for my daughter’s wedding thanks to the upgrade everything went wrong lost a whole day trying to fix Sonos system problems, been asked many times to repeat system upgrade, finally it worked with Spotify app directly The last version was just fine.Why changing for something so much worse?

Since the app update, I have been unable to connect my roam to other speakers. I can play music over WiFi and Bluetooth on the roam by itself but once I try to connect to another room I get “unable to connect try again later”. I have turned it off and back on, I have reset my router and I have signed in and out of the app…issue still exists.  Any thoughts on how to fix this? It’s super frustrating and I tried to connect with support but the wait time is 120 minutes (why no call back option?).

How do I find and download updates?

After the last update on iOS I appear to have lost my own playlists. On my computer I can see and play them, but nothing shows on iOS. Grateful of some help please? Thx.

Hello.   I have my TV’s line out hooked to my Sonos port as line in, so I can listen YouTube (or anything on the tv) in Sonos. It has been working fine for years until recently.  I just discovered that, when the TV is not playing YouTube, I can see the Line in as a source, but when I open YouTube on the TV, the Line in option disappears from Sonos.   Any ideas? 

I am curious if there is an easy way to use a Sonos Play 3 speaker as an external wired speaker to an older audio device, with no app or networking required….just a simple external speaker?  Thanks. 

I've been a long time user of Sonos speakers (15+ years) and have always used the hub that out when Sonos first started.  I was always under the impression that that hub created a special network for the all of the speakers to connect to to keep WiFi traffic down on your normal WiFi traffic and to make Sonos more reliable.  Fast forward to today when I've upgrade all of my speakers to the new Fives. I purchased the Boost to help with my system. I do have one Sonos Play 1 still in use in the house.  I notice that it seems like my speakers are connected directly to my WiFi and not the Boost as I can see them on my routers device page.  Is this Boost even needed any longer as nothing seems to be connected to it. 

When can I add more speakers to my home Theater set up with no delay or error I got two era 300s I want a add another two with my beam gen 2 when can you add more surround sound this will be awesome make more people want Sonos 

has anyone found a way to control their sonos on a chromebook since the awful new app installed last week? I thought there was a web application. anyone have any positive news how Sonos are dealing with the incompabilities.Also so many of my favourite radio stations can no longer play on Tune In..  what a disasterSo disappointing

Had to reboot ; connect shows up but will not connect 

With the new released Sonos App the progress of podcasts are not synced back to pocket casts. With the old Sonos app it worked. 

My playbar has suddenly started skipping in and out. Nothing has been moved or changed but I have a new internet provider but the same router 

I have an existing Sonos system with a Beam (Gen 1) and two separate Play:1 speakers.I have 3 old receivers. I would like to integrate any 2 of them with 2 Ports in 2 independent stereo systems with wired speakers. There appears to be no way to add an attachment of PDF spec sheets here. Receivers are:2002 Harman Kardon HK 3375 stereo-definitely has tape in/out2002 Denon AVR-3802 7-channel-think has tape in/out2010 Onkyo TX-NR708 7-channel-don’t think has tape in/out but not sureFrom another thread @smghifiguy said:“Yes, a Sonos Port will plug into ANY receiver (just like a CD player will).  However, without “Works With Sonos” means that in order to adjust volume for that Room, you either mess with 2 volume controls (receiver and app) or “fix” the volume on the Sonos and only use the receiver volume.”Can I also fix the volume on the receiver and adjust volume from the Android app? I can live with that? I see in some other threads an issue with latency delays in some receivers. Would tha

I have 10 Sonos amps.  I only use Sonos for music -- none of my amps are connected to a TV.  For each amp ‘TV Autoplay’ and ‘Use IR’ are turned off.I have set up each amp as a device in my Alexa app.  However, for each amp Alexa has created two devices -- a speaker device (which I want), and a TV device (which I don’t want).  It I delete the TV devices in my Alexa app, Alexa just adds them back.  How do I stop Alexa from adding Sonos TV devices for Sonos amps that have no TV connection?

 My library has always been on a NAS which works well.  I decided to try adding a share from an external drive on my Windows PC.  I used a thumb drive with one album on it with the folder structure “H /My Music /Classical/Berlioz/Symphonie Fantatique.  Then in the My Music folder Properties I put Sonos in the share list.  Using the Sonos PC app I added the H: My Music folder by browsing for it using the option “Add music from an external drive attached to your computer” (paraphrased). After it indexed, which took forever, I found that it indexed the My Music folder on the PC, not the My Music folder on the H: external drive.  The path of the share was H:\My Music although the slashes were back slashes as opposed to forward slashes as used for the NAS share. So why would Sonos not read the path literally and instead index the My Music folder on the PC?  My NAS share + the My Music PC share was too much for the index process.  If the index had only taken the single album on H: drive the

I can no longer manually adjust distances for my pair two Sonos Ones.   Anybody experienced the same situation?

My Roam stopped working overnight. Fully powered up using USB C connector as not sure if wireless charging base was working. Orange LED comes on for a couple of seconds then goes off. Pressing buttons has no affect. Sonos app up to date. Tried searching for new device, no joy. Have 4 Sonos One SL’s around the house that work perfectly. 

HP Chromebook running 124.0.6367.225Sonos install: version 80.01.07-release+20240517.e5cee07After install of update the app consisting closes upon attempting to launch. Initial splash screen displays for a couple seconds and then closes. A dialog has come up where I can go to Sonos App info to do force stop, etc. I have uninstalled and re-installed numerous times. Have updated the tablet Android software as well and uninstalled and reinstalled the Sonos app. Same issue. App working on my iPhone. Anyone else experiencing this? Anything else I can provide? This is very frustrating...

Unable to name my amp. Losing connection 

HI,from today all my SONOS speakers are unusable, the Sonos APP made the SONOS Roam SL disappear 4 days ago, today N.1 Play 1 disappeared and the other one survives but I think this one will soon leave my WFI net too. IT IS NOT POSSIBLE TO RE-INSERT THEM INTO THE APP WITH THE RESET PROCEDURE, the APP crashes or the procedure ends but there is no trace of the speakers in the APP. Can I go back to the previous version of the APP? the previous one worked for three years, with this "NEW APP" it is a continuous disaster and it is a fact that I can no longer use the speakers. I'm quite annoyed by SONOS, the chat and the support phone number are impossible to contact, always waiting, waiting congratulations.This is second my post for this problem.For SONOS the NEW APP can be a big problem.

Hi,I just noticed that the Alarms again disappeared from the Android app. Also the App version can't be displayed anymore. To me this is not an improvement. When can we see again a stable reliable app?Thank you.

I find it ridiculous that I spent $1,400 on speakers that are supposed to be timeless and update and work accordingly and now with this new app I literally can't use any of my speakers as designed are they planning on giving out refunds or am I just supposed to sell this on a third market and never buy their product again this is crazy and I'm shocked it's still sucks so bad

I added a new Roam 2 speaker to my system and since then my alarms which use playlists from my music library have stopped working.  I know I have to use the Mac app to edit my alarms until they fix the iOS app but I have still been waking up to my alarm until a couple of days ago. Any suggestions to get it working again?

I have an Era 1 speaker on one system and an older Play 1 speaker already on a separate system ( my fault). How do I change it to 1 system with 2 speakers???