problem with login

Hi @Karol83 

Welcome to the Sonos Community!

Sorry to hear of this log-in issue you are having. Is the app asking you to sign in as the system owner? We thought we had fixed this with a change to our servers on Tuesday.

Could you please share a screenshot of what you see? Thanks.

take me about it and when it appears, nothing happens. This action can be repeated endlessly. I installed the app on another phone and it's still the same

Hi @Karol83 

I’m not sure I understand.

Do you see the words “sign in as the system owner” on the app?

Are you taken out of the app to a browser window to log in - is it after this that you see no change?

Do you have Google Chrome installed on your phone, and it is set as the default browser? I’m not saying it should be (although it may help), but I’m just trying to understand what you see.

Are you able to log in using the same credentials at https://login.sonos.com?

Screenshots really would help, I think.

it's exactly as you write. when I try to log in nothing happens. my default browser is Safari

I resolved the sign in issue by switching off my antivirus software. Not recommended.

Signing in from the App appears to take you into your default browser. Sign in data is then lost on being returned to the App. I wasted hours trying to sign in using Android and Apple phones.

Sonos, please rollback to the original working app so we, your customers, will have a sound system that works. This will give you time to fix the many problems inherent in the new app and us users can can put behind us this appalling episode.

P.S. Sonos cannot find my speakers but Spotify thankfully can.

Hi @Karol83 

Thanks for that. Just to be 100% clear, when you tap Sign In (Zaloguj), nothing at all happens? Your Safari browser does not open to the Sonos log in page?

@N0tHappy’s advice is sound - if you have antivirus installed on your phone, please try disabling it momentarily. Whether it helps or not, please re-enable it straight afterwards.

A reboot of your iPhone may also help:

I hope this helps.

I have checked all options and I still cannot log in via the app.

I feel your pain and wish I could offer another solution to help you sign in.

Sonos, it is over three months we, your customers, have been inflicted with these problems. Enough, it is time you stepped up and provided an App that is fit for purpose.

Guys & Girls/Sonos Users,

I've been vocal against the latest App but now I must congratulate Sonos and their developers. The latest release is working and functionality I had been using in the old app is back.

It was a frustrating period but Sonos got there. Thank you Sonos.

Joe Cockers ‘A Little Help From My Friend’ is playing upstairs, down stairs in the kitchen BBC's Radio Two is playing.

If Karol83 can signing all will be good in the world...

Hi @Karol83 

Could you please submit a support diagnostic and let me know here when you have done so? Thanks.

It looks like I might need to reopen the ticket for this issue which was understood to be resolved. Having a diagnostic to provide at the time will help a lot.

One account, two systems in two different locations. In one location I can log in as system owner, in the other I cannot.  Also, in the other, Sonos does not automatically find the system.

I also am having problems with our second location. System found, looked as if playlist was playing but no sound. Added new Service, Virgin Radio, that plays. Go to Spotify App and can listen to playlists.

Sonos is moving in the right direction but still has problems to resolve. My earlier euphoria was premature.

For what we have received, we thank you Sonos. Now for the other issues, please.

Hi Corry P

Also here exactly the same problem as first written by Karol83. Not able to log in. system ask me to log in as system owner. 

Delete cache in browser, click in app again on login. switch to google chrome, log in, go ack to the app. nothing happens. just bought a new speaker but since only possible to add in the app i am not able to use the speaker at all. 

What else can i do? do you neeed me to send diagonstics info? i’ve done this already right now

Hi @Fini1989 

Welcome to the Sonos Community!

Sorry to hear of the problem you are having. We are still of the opinion that the bug that resulted in users being told to log in as the system owner when they already were is resolved.

However, there is no indication in the app other than the message that used to show as a result of the bug that the login is not the system owner - the app only ever shows the email that you are signed in with, and you can sign in with any Sonos account.

I have checked that there is a Sonos system registered to the email that you are logged-in with here, and there is. So, as long as you are trying to log in with the email address that you are using to sign in to the community, you shouldn’t be having this issue.

I recommend you try the following:

1. Sign out of the app: User icon » Sign Out
2. Transfer ownership of the system to your email (even if it is already correct): Settings icon » Manage » Transfer System Ownership
3. The app will lead you through registering your speakers once more
4. Sign in to your app

If this does not help, please try a reset of the app: User icon » App Preferences » Reset App » Reset. Once done, reopen the app and opt to connect to an existing system, then sign in.

I hope this helps.