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I have a Sonos Arc (2023) installed on my Samsung Smart TV (2021). I have been using my TV for my work monitor with my laptop for the past 4 months with no issues. Two days ago, my Arc started making static noises any time my laptop made a sound. I can change the source of my TV to anything else (cable or the multitude of streaming apps) and there is no static whatsoever from my Arc, it plays beautifully. When I change the source back to the laptop it is just fine until it makes any noise. When I start a conference call, or play a video, or just have a notification go off for email or messaging and the Arc plays a static noise, along with whatever sound is coming through the laptop.

I have not moved my laptop or router, nor have I added any new wireless devises to my setup, or had any hardware/software updates that would have caused this out of the blue. When this started two days ago, I have since done the following troubleshooting, with no success, so now posting here for an assist.

Moved my laptop further away from the Arc. Ran hardware/software updates. Plugged Acr into a different HDMI cable. Rebooted Arc. Turned off all other microphones, speakers, and audio on the laptop (only utilizing the microphone and sound from the Arc). Disabled/Re-enabled audio drivers. Changed Sound output format (tried them all, no change). Disabled Dolby Atmos on my TV. Enabled/disabled eArc. Updated my Link State Power Management to moderate instead of Maximum. I removed the Arc from my wifi network and then reconnected it. And lastly, I Googled the heck out of this and tried other suggestions as well. I am at my end. Not sure what to do. Please help.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


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