Get help and assistance with your Sonos system

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.its a joke…. I assume.????I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.No doubt there will be no apologies or an offer to resolve this bloody fiasco.GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

I have a bar and am currently using two Play 1s.  I want to buy two more Play 5s and pair all four speakers.  so I can place them on all 4 cor ers of room and keep volume lower but equal throughout space. 

Hi. I have an old connect amp powering two passive speakers. I want to connect the amp to a new frame tv so that the tv audio plays through the passive speakers. The problem is my connect is old and does not have an hdmi port. Can I get around this problem by using an hdmi arc extractor, and if so, will I be able to control the tv volume from my tv remote?  If so, can you recommend an arc audio extractor that will work?

Hi Is there a way to use Play1 as speakers for my WindowsPC ?  Specifically trying to use it for Disney+ streaming (via  browser or app). Thx !

Following the most recent updates, long-standing alarms no longer work. Newly created alarms don’t work.

It doesn’t respond to my commands. It doesn’t work no “on”no nothing

I recently moved my music from PC to Mac and now Sonos refuses to see it. I go into the usual manage settings to add music from my computer or external drive, find my music folder on my Mac (which is on the Mac’s SSD) andI get the error “Sonos unable to add the music folder.  Access to the shared folder is denied- check the user name and or password”. I have checked and re-checked that the folder is shared but do not know what else to do. It was so simple on my PC!!!Any help please?

I have the latest release of the Sonos app on my iPhone. The relaxers notes say that it will now enable me to find my local music library on my Mac which is running Catalina. I have followed all the instructions on both Apple help and Sonos help. I still cannot add my music library  to my Sonos system. I am so frustrated as I have a large music library of ripped CDs and I cannot play them on my Sonos system. Can anyone help please.

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

Hi since the updates my system (running the S1 app) is no longer showing playlist or album names when browsing Apple Music. See the screen grab   I have tried removing Apple Music and then re linking but no joy    is this a So os issue or something I can resolve? thanks for any input   

I received a Sonos play 1 speaker as a gift, never used this before, don't want to sound dumb, but can I play this speaker through my mobile Bluetooth by itself without a Sonos system?..I downloaded app, followed the directions for set up, but doesn't connect, I have T-Mobile as provider and doesn't require Wi-Fi..am I missing something here?..ty if can explain..🎶ohh and is this speaker Bluetooth compatible, because it don't have icon.. although it said it was trying to connect, but never did and my mobile doesn't recognize this device???I confused!!🙄

I have a paired set of play:1 in my living room and a playbase. The play:1 pair keep loosing connection to the network. 

Good afternoon, I have been operating Sonos successfully for the last four years such that we have music, at the touch of my iPad, throughout the house. The system was linked to a Toshiba Hard Drive, containing my music, plugged into a USB port on my desktop computer.  Recently the desktop computer failed and had to be replaced. I am now trying to set up Sonos to communicate with the Toshiba Hard Drive plugged into the USB port of the replacement computer.  However, I am now unable to link the hard drive to the Sonos System via the Sonos app.  Going into the Sonos Menu, if I click on “Manage” next to the System name, the option to access the Music Library is simply not there! – although, I am sure that my search via Google indicates this should be the case. The iPad I am using is an iPad Pro running iOS version 17.5.1 so it is fully up to date. Advice on how to link the hard drive to Sonos would be appreciated. Thank You and Kind Regards, 

My Roam had been plugged in but unused for several months (it is in a vacation house that I visit only periodically). When I attempted to use it, it would not turn on. I scanned this forum and found many others in the same boat and saw suggestions for attempting to get the Roam to work - none of them worked.  I initiated a chat with Sonos Tech Support (note: phone wait was over 90 minutes and I was 30th in line for chat attention, but I hung in there). The very helpful technician had me go through the troubleshooting steps (12 second power button, 5 second power button and play button) but nothing worked. Sonos will replace my Roam with a Roam 2. The technician strongly recommended that when a Roam is not going to be used for an extended period of time, it should be disconnected from the power (either USB-C or wireless). While it is unclear what an extended period of time means, I’ll try this with my new Roam 2. I hope this works for me and other Roam/Roam 2 owners.

HI  My Sonos and Spotify are up to date. But during or after the ads, i dont have any sound. Has to do with Sonos, because i don't have any issue in the car. Someone a solution for this? 

I am trying to access various bbc radio stations via bbc sounds, but can’t get anything. Is there currently a problem? Thx

Can I add my music library using Sonoma 14.5?

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck. Anyone else?

Does anyone else use there Sonos system to listen to books and podcasts from Audible? Just feeling like the music aspect of the system is the most important thing and any other type of listening is not a big deal. I love being able to go from room to room while listening to music or a book without interruption.What frustrates me most is not being able to find books by title or author in the Sonos system (even before the app change). Opening a book in the Audible library and sharing it with my Sonos speakers works. I wonder why it  The problem with this is that the book doesn't show up in the "recently played" list.At present, starting in the past few days, I can't do the share between apps because when I share, the volume on the speakers comes on at 100%. Starting this morning, 8/4/24, there is now no way of controlling the volume, that still comes on at 100%, because the app is not acknowledging that it is playing anything. 

saavn app not showing playlist in sonos amp

I don’t know what happen to the Sonos App….Today, I discover that the language option (the globe) disappear from the keyboard on iphone! I am unable to search music in other languages besides the default English !!!  Did Sonos mess up again? or is it something else?

Hi there! My system (Playbase with 2x Play:1, 2x ONE, port, Amp) worked well with AirPlay for years.Although all speakers are still shown in the control panels of iPhone and iMac 24” (14 Pro, M1, both latest OS, Aug. 2024), the following of them suddenly cannot be addressed any longer by AirPlay:- Playbase with 2x Play:1 (one room)- 2x ONE (separate rooms)Unplugging/booting of the speakers, the router and iPhone/iMac were without success. How can I put the mentioned speakers back into the AirPlay system?Or the he other way around: delete them from the control panel and install again?🤔 Thx in 4ward 4 any help!🙏🏻😌

Since the release of the new app, I’ve noticed that when I shuffle one of my playlists, the result always seems to be the same. It’s as though for a particular playlist and instance of the app, whatever is meant to be seeding the pseudo-randomisation is using the same seed value every time. This is an irritation for the shorter playlists, but for the longer playlists, it means I’m only ever hearing a few songs from the playlist. It’s all the more disappointing as during the last year the degree of randomness in shuffle had seemed to be improving. 🙄

I have my music on a linux computer and want to play it through my Amp (on the same wired ethernet network). What is the best server software that the Amp can readily access?

HiPurchased a beam sound bar and sub woofer 2020 to go with the TV. Very happy.Now I am trying to connect my cell phone, but I haven’t been able. WHY?