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Answered

New App

  • October 11, 2024
  • 1 reply
  • 86 views

I’m still having huge problems with the new app - it is virtually unusable - I spent two hours with Sonos support on the phone last week only for the app to turn into a pile of * the next day.

it appears that Sonos only works properly if you unplug your router and mesh system and all of your Sonos equipment and then one by one switch it all on again.  You need to do this on a daily basis!

Can anyone help?  

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

 

Best answer by AjTrek1

I’m still having huge problems with the new app - it is virtually unusable - I spent two hours with Sonos support on the phone last week only for the app to turn into a pile of * the next day.

it appears that Sonos only works properly if you unplug your router and mesh system and all of your Sonos equipment and then one by one switch it all on again.  You need to do this on a daily basis!

Can anyone help?  

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

 

If you are indeed rebooting your system on a daily basis...that means you most likely have duplicate IP Addresses being assigned to Sonos gear. The best way to prevent that is to assigned static (reserve) IP addresses to your Sonos gear via your routers Admin. In that manner thy will always use the same IP Address.

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1 reply

AjTrek1
  • 7326 replies
  • Answer
  • October 11, 2024

I’m still having huge problems with the new app - it is virtually unusable - I spent two hours with Sonos support on the phone last week only for the app to turn into a pile of * the next day.

it appears that Sonos only works properly if you unplug your router and mesh system and all of your Sonos equipment and then one by one switch it all on again.  You need to do this on a daily basis!

Can anyone help?  

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

 

If you are indeed rebooting your system on a daily basis...that means you most likely have duplicate IP Addresses being assigned to Sonos gear. The best way to prevent that is to assigned static (reserve) IP addresses to your Sonos gear via your routers Admin. In that manner thy will always use the same IP Address.