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About a week ago, I was leaving for a trip and was charging my Roam 2 to take it. I noticed while using the app that it was actually loosing charge not charging. I was using a wall charger that is PD20W that I bought specifically to charge it. Since then it has completely lost charge and won’t turn on. The app doesn’t recognize it so I can’t check to see the battery level. 

This is really badly designed. Fist of, why do I need to have it connected to a specific wifi for the app to be able to see it? This is so dumb… also, why is there no way to see the battery level on the actual device or even in the app without using the wifi thing so I can see if it’s actually charging or not.

I’ve only used it like 5 times and it seems this is a common issue sinece the Sonos Roam 1 and it still hasn’t been fixed. Why?

Also, for the cost of the Sonos Roam 2 you could’ve included the wall charger. This is the worst experience I’ve had with a bluetooth speaker!

Is there a way to make it charge and turn on? Am I missing something?

I tried the tip about pressing the on button for 15 seconds (while unplugged) and the orange light flashed and then turns off and nothing.

I should’ve never bother buying this crap.

see my post here:
https://en.community.sonos.com/portable-speakers-229130/yet-another-solid-orange-light-defective-roam-that-won-t-turn-on-6883274?postid=16703153#post16703153


 

I just bought the speakers, they are not 2 years old


@lofish72

I suppose the battery is drained completely. Connect Roam2 via USB C cable to a compatible charger for at least 12 ours. Remove cable and try again the forced restart by holding down power button for 15 seconds. 
If that won’t work call Sonos support and as for a warranty replacement. 


I live in Panama. I went to the store were I bought it and it seems the issue is the cable that came with it but the warranty doesn’t cover the cable because they (Sonos) says it’s an accessory. So I had to buy a new cable $25 and now it seems to work. This is the most annoying bluetooth speaker I’ve owned and the most expensive too. 


@lofish72 

I can‘t believe that Sonos would have told so. Did you speak with someone of Sonos support directly? Or was it just someone of the store telling you that? Myself I got a new cable for a Era100 on warranty without any problem. 


@Schlumpf Wow… it was the people from the store. Well, good to know for next time.


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