Get help and assistance with your Sonos system

HiPurchased a beam sound bar and sub woofer 2020 to go with the TV. Very happy.Now I am trying to connect my cell phone, but I haven’t been able. WHY?

Hi! Hoy do I Connect my Sonos SL to a new wifi signal?

Tengo problemas al conectar mi sistema, me aparece que son temas de routter que puedo hacer? Moderator Note - Translation by Google:I have problems connecting my system, it seems to me that they are router issues, what can I do?

Why? Why? Have you employed a development team that have no respect for users to upgrade your app?Nothing works, the queue won’t refresh, and you can’t edit it It is the least intuitive app I’ve ever used, you can’t find the search bar without scrolling the screenAny software company worth it’s salt doesn’t totally change an app customers rely on, they build regression testing suites and rank feature use, and make sure that they don’t break customer experience when they upgrade.You clearly don’t.The app is your entire customer experience.You have failed.Seriously, how can I downgrade to the old app?

I suspect no easy answer, and I'm done farting around with this new app, but any obvious trick to get access back to Deezer? I rebooted my router, uninstalled Deezer as a service (noting Sonos Radio is a permanent 'feature'), but I still can't access Deezer. I just get the below.I've given up (for now) trying to add my sub back or figure out how I can maintain access to some of my speakers (I had to unplug them last time to get them to stop playing and didn't feel like getting the ladder out today to plug them back in), but would love to at least get one pair of my Fives to work with Deezer.Any ideas? 

I see under latest app version we have now the option to connect or share a music library on a pc or nas. Used to be able to connect my nas music content on the old Sonos apps but now after trying for an hour cannot get a connection. Any advice?

I’m sorry for writing this as I know this subject has been discussed before; however, it’s annoying, and there is no good reason to put up with it!  I only have the Sonos system about a month.  I bought the Beam and then added the subwoofer.  Why would I spend over $1000 for supposedly a first class system and have it turn on whenever it feels like it.  I have no speakers, only a television is connected to this system.  I do not have Spotify.  I have Amazon music which I haven’t even activated.  As a customer, it’s not my job to do anything except use the equipment as it was designed.  It’s not designed to wake me at all hours when it decides to turn on.  I turn the volume down on my television before turning it off.  The TV and the Beam are controlled by a Comcast remote.  I tried to de-program the remote but that didn’t help at all.  Next step is brain surgery.  Paying all that money will not stop me from throwing the damn thing out the window or giving it away.  IT IS NOT MY RESPONS

If I stream sound to Era 100/300 over Bluetooth or over the line-in accessory cable, can I get that sound to be played in sync multi room over other Eras speakers in the same WiFi network?

Trying to assist someone with slight hearing issue to better hear TV dialog without turning up the Beam soundbar so loud. We added 2 Era 100 speakers to it, sitting one on each side of sofa, but they don’t play the voice / dialog. Is there a way to make them just mirror the soundbar? Or even just be the primary? Or…  so they just become a 2nd set of speakers. We don’t need 5.1 surround, and he doesn’t want to have to put on headphones. Would really appreciate any help

I’d like to make a suggestion. Wouldn’t it be better setting up alarms for music to come on in rooms at certain times if you could tick boxes for the rooms you want it played in. This instead of the grouped rooms included button. Sometimes you have been playing music in say all the rooms, then the alarm/music will play in possibly every room. The this can be annoying some people living in the property and wake them up. You sometimes forget to alter it back before going to bed. Also the Sonos alarm chime can be very annoying when it come on instead of playing the radio/music you have set up for the alarm. These are issues I’ve not been happy about for a long time. Even before the the problems with the new app. 

I last played a deezer song a month ago and when I have returned to app today Its STILL there and I can not change or remove it from the screen.I have re installedappand its STILL there.This followed the original fault of not connecting at all to Deezer last month.I am at the end of my tether with Sonoa now  HELP appreciated cos quite frankly the speaker is currently USELESS to me 

hello I am back again, moire issues with app,YAY love to speakers hate the app such a shame. well its nice now that i can access my local music library again thanks (that was a joke) whats up with sonos playlist on the phone app?on the desk top version i can create a playlist and add songs to the playlist but can not on the phone app. example only “sonos favorites” is visible on home screen no favorites, i don not see a way to create a playlist nor do i see any playlist. I can create playlist and add songs to those playlist on desktop only. in my lengthy dive into the community lots of others having same issue only fix ive seen is to use a different  app “sonoPhone” really????? thanks sonos.am i missing an actual solution? 

Installed the new app and was prompted to upgrade my Play:1 during system setup. Upgrading has been going on for several hours now and seem stuck on about 75%. What shall I do?

Due to Sonos refusing to play my Amazon Music playlists appropriately I removed the service from Sonos and attempted to re-authorize.  However, as I follow the steps to add the service, it stalls on a screen with this message: “Authorizing Amazon Music Account...”   Below that it shows the Amazon Music logo and the spinning circle directly below that but refuses to proceed/complete.  I’ve updated everything and my accounts are all compatible (Unlimited).  Despite several attempts, the account refuses to proceed after as long as minutes.  Samsung Android telephone.  Please advise on how to move this forward and complete the authorization.  

Just got the Era 300 and I’m using latest ios on 15 pro max iPhone. When I start the advanced true play calibration it crashes after exactly 2 sec  iinto a message stating “there is something wrong …”. Is there a fix for this?

Hi, I have found the new Sonos iOS App (80.00.08) returns a “No results” message for all YouTube Music searches. This same account worked fine in the pervious generation of iOS app and continues to work on the latest MacOS app (16.2). I have tried removing and re-authorizing the YouTube Music service and restarting all the equipment with no luck, and now suspect this is broken. Has anyone else had this problem?Are there any fixes?When will this get fixed? Thanks,Graham

I’ve struggled with the Sonos App since the May 2024 update, in particular the volume control and overall slow performance.Today I downloaded the Sonophone app from the Apple App Store.  It costs £3 (three pounds sterling).It’s excellent and my 6 Sonos speakers are now usable again.

Why is Sonos only playing on the first like 30 seconds of the song and then skipping to another song?

I am writing to express my extreme frustration and disappointment with the latest update of your app. This situation has brought me to the brink of packing up all my Sonos speakers and putting them in storage. Since the update, my experience has been nothing short of a disaster:1. Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.2. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.3. Playback Failures: None of the speakers will play music after attempting to manage them through the app.4. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.5. Google Assistant Issues: The Google Assistant voice feature has been unable to connect and function properly for months. The support wait

I have been using sonos and apple tv and never heard any sound when turning apple tv off but recently when i turn it off sonos arc plays very loud chime like turnoff sound. I have looked both Sonos and apple tv setting but could not find anything that might help turn it off. Need help. Plz

Have read a lot of info on here over past months re; this utter disaster of a roll out...must say, what a complete *-show from Sonos. I am still able to use (& enjoy) my Sonos speakers for now, as I haven’t yet upgraded the android app to the new version, but expect at some point I’ll need to. Currently using an old WD MyCloud (NAS) which uses SMB v1, and according to WD, it’s doesn’t support SMB v2/v3.So, in short, my question is this:Once/if this new version of the app ever gets fixed, and what may be referred to as ‘normal Sonos functionality’ returns, is it the case that I will need to go out and spend more money to replace my current NAS with a new one which supports SMB 2/3, in order to play my music from my music-library on my Sonos speakers?Thanks for reading. 👍*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Bonjour, j’ai un play5 première version qui fonctionne avec l’application Sonos 1. Depuis hier je ne vois plus mon service de musique Apple et je ne suis pas capable de l’ajouter non plus. Quelqu’un peut m’aider? Un gros merci à l’avance. Moderator Note - Translation by Google:Hello, I have a play5 first version which works with the Sonos 1 application. Since yesterday I no longer see my Apple music service and I am not able to add it either. Someone can help me? Many thanks in advance.

It appears that there is huge mass of us that are extremely disappointed and frustrated with this new app. Not sure if it matters or if anyone is looking, but adding my voice to the long line in hopes that Sonos will revert back to the former app. This new app is over-designed, dysfunctional and removed functionality. How on earth did this get approved to launch?! PLEASE Sonos team, admit you made a mistake, revert back to the old app so you can perfect whatever it is you were trying to achieve with this update. 

My favourite stations will not play. In particular stations from other countries. No error message or anything suggesting of an issue come up. I can listen to some stations but only local ones, within the same country. Is there a geographical limit? 

Well, having previously posted that I’d managed to get a reasonably stable Sonos system 80% of the time since the infamous App upgrade largely due to overhauling our WiFi, that figure took a dramatic downward revision yesterday morning. On launching the Sonos App for some morning music, one speaker of a stereo pair immediately lost connection and 5 hours of repeated factory resets or ethernet cable connections failed to get it to rejoin, just endless ‘lost connection’ error messages during setup. Only solution has been to move another speaker to form the pair, as this was a set where a stereo pair really mattered and I now have one useless Sonos One (Gen 1). In the process of sorting all this, the Sonos App also suddenly lost all of the Apple Music Playlists I had pinned, just to rub its appalling instability in.I’ve now got to the point where I’ve decided not to launch the Sonos App at all and simply stick to Airplay and the Apple Music or Apple Music Classical App. At least that way,